EPM 11.1.2.0 - SMTP Troubleshoot

Hello,
Can someone tell me a away to troubleshoot my SMTP configuration?
I already configured the server info in the common configuration via EPM System Configurator, and I am able to send a link to a job via email (right-click -> Email link) but when I run a scheduled job with the parameters set to send an email, I always get an error in the output file(something along the lines of Email failed. Email not sent.).
I already tried to check the logs but I dont get any information on SMTP errors.
Then I tried to raise the log levels but couldn't get any information either.
Can someone point me a way to troubleshoot this problem?
I'm suspecting it could be a problem with the SMTP server but I have no way to know for shure as it stands.
Thanks,
Emanuel Magalhães

Well, I found the info I was looking for.
It's in the log file located here: MIDDLEWARE_HOME\user_projects\epmsystem1\diagnostics\logs\ReportingAnalysis\server_messages_IRJobService.log
The problem is that I can't authenticate with the server. Always get a 535 SMTP Authentication unsuccessful error although I can connect via telnet with the same credentials I'm using in the system.
I thought it could be a problem with the encoding because the password had the $ character but then I tried with other server and with a user I know it works for sure and the password it's only numbers and letters and still got the 535 response from the server.
Is this a known bug or something? Anyone else had a similar problem? Could I have a faulty installation?
Emanuel

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Abhishek wrote:
Hello Team,
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EPM 11.1.2: Foundation Services config fails on Windows 2008 SP1 server.

Hi,
I installed EPM 11.1.2 on Windows 2008 SP1, 32-bit. The installation succeeded (no errors in logs). However, when I run EPM Configurator to configure Foundation Services, it fails.
Environment:
EPM Server: Windows 2008 SP1 32-bit
RDBMS: Oracle Enterprise Edition 10.2.0.4 (running on remote AIX 5.3 TL 8 server)
Oracle Client: 10.2.0.4 (full client install)
The configtool.log (see below) indicates that the program cannot find the reg.properties file. I checked the server and this file does not exist. The log file also reports non-existing classpath entries (not sure if this is related). The registry.log file (see below) reports a jdbc driver error: java.sql.SQLSyntaxErrorException: ORA-00917: missing comma.
I submitted a service request with Oracle Support, but the support engineer said that installation and configuration errors are outside the scope of technical support.
Any ideas/suggestions would be greatly appreciated.
Thank you.
Configtool_Summary.log:
---- Product Configuration Summary.....
( May 9, 2010 6:55:58 AM ): ---- Hyperion Foundation Configuration......
( May 9, 2010 6:55:59 AM ): Pre-Configuration :: pass
( May 9, 2010 6:55:59 AM ): Common Settings :: fail
( May 9, 2010 6:56:03 AM ): Configure Database :: pass
( May 9, 2010 6:56:03 AM ): Deploy to Application Server :: fail
( May 9, 2010 6:57:03 AM ): Configure Oracle Configuration Manager :: fail
( May 9, 2010 6:57:08 AM ): ---- Workspace Configuration......
( May 9, 2010 6:57:08 AM ): Deploy to Application Server :: fail
Configtool.log:
[2010-05-09T06:49:19.927-06:00] [EPMCFG] [TRACE] [EPMCFG-01001] [oracle.EPMCFG] [tid: 10] [ecid: 0000IXx7D4337E65zNd9iW1BtexF000000,0] [SRC_CLASS: com.oracle.preconfig.util.EpmLoggerPreConfigReporter] trace: Running preconfig checks...[[
Running EPM_ORACLE_HOME check...
EPM_ORACLE_HOME environment variable value: C:\Oracle\Middleware\EPMSystem11R1
JAVA_HOME environment variable value: C:\Oracle\Middleware\EPMSystem11R1\..\jdk160_11
EPM_ORACLE_HOME check succeeded
Running .oracle.products check... .oracle.products check succeeded
Running Jars manifest check...
Time spent for manifests parsing: 55129 ms
Maximum jars depth achieved: 9, while restriction was: unrestricted
Parsed 439 manifests
Total jars and classpath entries encountered: 439
Total not-existing referenced classpath entries count: 28
Enumerating not-existing classpath entries:
Missing (depth 9) file C:\oracle\Middleware\modules\com.bea.cie.comdev.it_6.1.1.0.jar referenced from C:\oracle\Middleware\modules\features\com.bea.cie.config.it_6.1.0.0.jar referenced from C:\oracle\Middleware\modules\features\com.bea.cie.config.L10N_6.1.0.0.jar referenced from C:\oracle\Middleware\modules\features\com.bea.cie.config_6.1.0.0.jar referenced from C:\oracle\Middleware\utils\config\10.3\config-launch.jar referenced from C:\oracle\Middleware\wlserver_10.3\common\lib\pdev.jar referenced from C:\oracle\Middleware\wlserver_10.3\server\lib\weblogic.jar referenced from C:\oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\epm_jrf.jar referenced from C:\oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\epm_j2se.jar referenced from C:\oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
Missing (depth 5) file C:\oracle\Middleware\wlserver_10.3\server\lib\wlw-langx-L10N.jar referenced from C:\oracle\Middleware\wlserver_10.3\server\lib\wlw-langx.jar referenced from C:\oracle\Middleware\wlserver_10.3\server\lib\weblogic.jar referenced from C:\oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\epm_jrf.jar referenced from C:\oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\epm_j2se.jar referenced from C:\oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
Total classpath elements to check: 67
Check for C:\oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\lib\hit-common.jar existence succeeded; file depth: 1
Check for C:\oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\lib\hit-config.jar existence succeeded; file depth: 1
Jars manifest check succeeded
Running Environment variables check... Environment variables check succeeded
Running Windows system32 directory check... Windows system32 directory check succeeded
Preconfig checks passed! Going further
[2010-05-09T06:49:22.303-06:00] [EPMCFG] [NOTIFICATION] [EPMCFG-01731] [oracle.EPMCFG] [tid: 10] [ecid: 0000IXx7D4337E65zNd9iW1BtexF000000,0] [SRC_CLASS: com.hyperion.config.wizard.ConfigToolWizardLoader] Couldnt find proper class for wizard state: {0}, skipping...
[2010-05-09T06:49:22.943-06:00] [EPMCFG] [WARNING] [EPMCFG-01001] [oracle.EPMCFG] [tid: 10] [ecid: 0000IXx7D4337E65zNd9iW1BtexF000000,0] [SRC_CLASS: com.hyperion.config.document.Storage] trace: {0}[[
com.hyperion.hit.registry.exceptions.RegistryException: No database properties could be read
[2010-05-09T06:49:22.943-06:00] [EPMCFG] [TRACE] [EPMCFG-05934] [oracle.EPMCFG] [tid: 10] [ecid: 0000IXx7D4337E65zNd9iW1BtexF000000,0] [SRC_CLASS: com.hyperion.cis.utils.StopWatch] Task [Init Storage] has been started.
[2010-05-09T06:49:22.943-06:00] [EPMCFG] [TRACE] [EPMCFG-05934] [oracle.EPMCFG] [tid: 10] [ecid: 0000IXx7D4337E65zNd9iW1BtexF000000,0] [SRC_CLASS: com.hyperion.cis.utils.StopWatch] Task [Getting registry instance] has been started.
[2010-05-09T06:49:22.943-06:00] [EPMCFG] [WARNING] [EPMCFG-01001] [oracle.EPMCFG] [tid: 10] [ecid: 0000IXx7D4337E65zNd9iW1BtexF000000,0] [SRC_CLASS: com.hyperion.config.document.Storage] trace: com.hyperion.hit.registry.exceptions.RegistryException: No database properties could be read
[2010-05-09T06:49:22.943-06:00] [EPMCFG] [TRACE] [EPMCFG-05935] [oracle.EPMCFG] [tid: 10] [ecid: 0000IXx7D4337E65zNd9iW1BtexF000000,0] [SRC_CLASS: com.hyperion.cis.utils.StopWatch] Task [Getting registry instance] has been ended. Execution time [0] sec.
[2010-05-09T06:49:22.943-06:00] [EPMCFG] [TRACE] [EPMCFG-05934] [oracle.EPMCFG] [tid: 10] [ecid: 0000IXx7D4337E65zNd9iW1BtexF000000,0] [SRC_CLASS: com.hyperion.cis.utils.StopWatch] Task [Loading CT documents] has been started.
[2010-05-09T06:49:22.959-06:00] [EPMCFG] [NOTIFICATION] [EPMCFG-01044] [oracle.EPMCFG] [tid: 10] [ecid: 0000IXx7D4337E65zNd9iW1BtexF000000,0] [SRC_CLASS: com.hyperion.cis.config.document.ConfigToolDocumentManager] Loading product descriptor from file C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\product\aps\11.1.2.0\default_aps_1.xml...
[2010-05-09T06:50:53.137-06:00] [EPMCFG] [TRACE] [EPMCFG-05922] [oracle.EPMCFG] [tid: 13] [ecid: 0000IXx7Zkm37E65zNd9iW1BtexF000004,0] [SRC_CLASS: com.hyperion.install.sw.SoftwareRegistry] Adding Hyperion Home entry...
[2010-05-09T06:50:53.137-06:00] [EPMINS] [NOTIFICATION] [EPMINS-00006] [oracle.EPMINS] [tid: 13] [ecid: 0000IXx7Zkm37E65zNd9iW1BtexF000004,0] [SRC_CLASS: com.hyperion.hit.wizard.Wizard] Wizard state is: RegistryWizardState
[2010-05-09T06:51:41.437-06:00] [EPMINS] [TRACE] [EPMINS-00015] [oracle.EPMINS] [tid: 11] [ecid: 0000IXx7Zhb37E65zNd9iW1BtexF000002,0] [SRC_CLASS: com.hyperion.hit.wizard.AbstractWizardAction] Invoked action: navigation.next
[2010-05-09T06:51:41.453-06:00] [EPMCFG] [ERROR] [EPMCFG-01001] [oracle.EPMCFG] [tid: 14] [ecid: 0000IXx7j^D37E65zNd9iW1BtexF000005,0] [SRC_CLASS: com.hyperion.config.document.Storage] trace: {0}[[
com.hyperion.hit.registry.exceptions.RegistryException: com.hyperion.hit.registry.exceptions.RegistryException: No database properties could be read
     at com.hyperion.hit.registry.Registry.releaseInstance(Registry.java:2039)
     at com.hyperion.config.document.Storage.resetRegistryItems(Storage.java:811)
     at com.hyperion.config.document.Storage.resetRegistry(Storage.java:798)
     at com.hyperion.config.wizard.impl.RegistryWizardState$1.validate(RegistryWizardState.java:348)
     at com.hyperion.hit.wizard.Wizard$NextClass.run(Wizard.java:504)
     at java.lang.Thread.run(Thread.java:619)
Caused by: com.hyperion.hit.registry.exceptions.RegistryException: No database properties could be read
     at com.hyperion.hit.registry.datasource.SharedServicesDataSourceFactory.getDataSource(SharedServicesDataSourceFactory.java:29)
     at com.hyperion.hit.registry.datasource.SharedServicesDatabaseConnectionBuilder.getConnection(SharedServicesDatabaseConnectionBuilder.java:26)
     at com.hyperion.hit.registry.RegistryUtils.createNewConnection(RegistryUtils.java:183)
     at com.hyperion.hit.registry.RegistryConnection.getInstance(RegistryConnection.java:149)
     at com.hyperion.hit.registry.Registry.releaseInstance(Registry.java:2030)
     ... 5 more
[2010-05-09T06:51:46.891-06:00] [EPMCFG] [WARNING] [EPMCFG-01863] [oracle.EPMCFG] [tid: 14] [ecid: 0000IXx7j^D37E65zNd9iW1BtexF000005,0] [SRC_CLASS: com.hyperion.config.wizard.impl.RegistryWizardState] Unknown server type: ORACLE
[2010-05-09T06:51:46.938-06:00] [EPMCFG] [TRACE] [EPMCFG-01864] [oracle.EPMCFG] [tid: 14] [ecid: 0000IXx7j^D37E65zNd9iW1BtexF000005,0] [SRC_CLASS: com.hyperion.config.wizard.impl.RegistryWizardState] HSS DB commit: serverType = ORACLE, host = fsdev21.jeffco.k12.co.us, port = 1521, db = EPMDMO
[2010-05-09T06:54:20.402-06:00] [EPMCFG] [TRACE] [EPMCFG-01001] [oracle.EPMCFG] [tid: 22] [ecid: 0000IXx8MHf37E65zNd9iW1BtexF00000B,0] [SRC_CLASS: com.hyperion.cis.utils.Log4jEPMLoggerAdapter] trace: oracle.sysman.ccr.common.network.EndPoint: SSL Protocol Initialized - SSL SocketFactory initialized
[2010-05-09T06:54:20.699-06:00] [EPMCFG] [TRACE] [EPMCFG-01001] [oracle.EPMCFG] [tid: 22] [ecid: 0000IXx8MHf37E65zNd9iW1BtexF00000B,0] [SRC_CLASS: com.hyperion.cis.utils.Log4jEPMLoggerAdapter] trace: oracle.sysman.ccr.common.network.EndPoint: Peer Certificate Chain(3):
[2010-05-09T06:54:20.714-06:00] [EPMCFG] [TRACE] [EPMCFG-01001] [oracle.EPMCFG] [tid: 22] [ecid: 0000IXx8MHf37E65zNd9iW1BtexF00000B,0] [SRC_CLASS: com.hyperion.cis.utils.Log4jEPMLoggerAdapter] trace: oracle.sysman.ccr.common.network.EndPoint: [[[
Version: V3
Subject: CN=ccr.oracle.com, OU=Terms of use at www.verisign.com/rpa (c)05, OU=Global IT, O=Oracle Corporation, L=Redwood Shores, ST=California, C=US
Signature Algorithm: SHA1withRSA, OID = 1.2.840.113549.1.1.5
Key: Sun RSA public key, 1024 bits
modulus: 126484617735060833031672477175673947636995798346030414463203905767325249772953279144384357766006815101034501698878511926718137275402247180206176507598520965207099036209959054153609440070358274987559344845438007585125964758282852498389487164896685302381484205088204064664382056656592869143856352689583929480807
public exponent: 65537
Validity: [From: Mon May 04 18:00:00 MDT 2009,
               To: Sun Jul 04 17:59:59 MDT 2010]
Issuer: CN=VeriSign Class 3 Secure Server CA, OU=Terms of use at https://www.verisign.com/rpa (c)05, OU=VeriSign Trust Network, O="VeriSign, Inc.", C=US
SerialNumber: [    52b9bccd 239d7a0d 7bb16003 389848b0]
Certificate Extensions: 8
[1]: ObjectId: 1.3.6.1.5.5.7.1.12 Criticality=false
Extension unknown: DER encoded OCTET string =
0000: 04 62 30 60 A1 5E A0 5C 30 5A 30 58 30 56 16 09 .b0`.^.\0Z0X0V..
0010: 69 6D 61 67 65 2F 67 69 66 30 21 30 1F 30 07 06 image/gif0!0.0..
0020: 05 2B 0E 03 02 1A 04 14 4B 6B B9 28 96 06 0C BB .+......Kk.(....
0030: D0 52 38 9B 29 AC 4B 07 8B 21 05 18 30 26 16 24 .R8.).K..!..0&.$
0040: 68 74 74 70 3A 2F 2F 6C 6F 67 6F 2E 76 65 72 69 http://logo.veri
0050: 73 69 67 6E 2E 63 6F 6D 2F 76 73 6C 6F 67 6F 31 sign.com/vslogo1
0060: 2E 67 69 66 .gif
[2]: ObjectId: 2.5.29.35 Criticality=false
AuthorityKeyIdentifier [
KeyIdentifier [
0000: 6F EC AF A0 DD 8A A4 EF F5 2A 10 67 2D 3F 55 82 o........*.g-?U.
0010: BC D7 EF 25 ...%
[3]: ObjectId: 2.5.29.31 Criticality=false
CRLDistributionPoints [
[DistributionPoint:
[URIName: http://SVRSecure-crl.verisign.com/SVRSecure2005.crl]
[4]: ObjectId: 2.5.29.37 Criticality=false
ExtendedKeyUsages [
serverAuth
clientAuth
[5]: ObjectId: 2.5.29.32 Criticality=false
CertificatePolicies [
[CertificatePolicyId: [2.16.840.1.113733.1.7.23.3]
[PolicyQualifierInfo: [
qualifierID: 1.3.6.1.5.5.7.2.1
qualifier: 0000: 16 1C 68 74 74 70 73 3A   2F 2F 77 77 77 2E 76 65 ..https://www.ve
0010: 72 69 73 69 67 6E 2E 63   6F 6D 2F 72 70 61        risign.com/rpa
[6]: ObjectId: 2.5.29.15 Criticality=false
KeyUsage [
DigitalSignature
Key_Encipherment
[7]: ObjectId: 1.3.6.1.5.5.7.1.1 Criticality=false
AuthorityInfoAccess [
[accessMethod: 1.3.6.1.5.5.7.48.1
   accessLocation: URIName: http://ocsp.verisign.com, accessMethod: 1.3.6.1.5.5.7.48.2
   accessLocation: URIName: http://SVRSecure-aia.verisign.com/SVRSecure2005-aia.cer]
[8]: ObjectId: 2.5.29.19 Criticality=false
BasicConstraints:[
CA:false
PathLen: undefined
Algorithm: [SHA1withRSA]
[2010-05-09T06:54:20.714-06:00] [EPMCFG] [TRACE] [EPMCFG-01001] [oracle.EPMCFG] [tid: 22] [ecid: 0000IXx8MHf37E65zNd9iW1BtexF00000B,0] [SRC_CLASS: com.hyperion.cis.utils.Log4jEPMLoggerAdapter] trace: oracle.sysman.ccr.common.network.EndPoint: [[[
Version: V3
Subject: CN=VeriSign Class 3 Secure Server CA, OU=Terms of use at https://www.verisign.com/rpa (c)05, OU=VeriSign Trust Network, O="VeriSign, Inc.", C=US
Signature Algorithm: SHA1withRSA, OID = 1.2.840.113549.1.1.5
Key: Sun RSA public key, 2048 bits
modulus: 18905729229464742433949840178165285210788629616064305164260843170201977241822595607598003983710482114887504542420063531704226365322091550579034120400511694538047325464426047959412241672706076731441028369861556999479337863789783838582999151810376013650218058341794419022809268802993425241541430009002110553726612125414429934927217253337526656605550620555845061032537869588361121949241772361851996536275260212221084778605793422355009443918198903890623415507477268041766919150091887619618794603091993360637671933766441597921249204891707900552776893415739395596650548462810104696585021566385762017523199762687187467514321
public exponent: 65537
Validity: [From: Tue Jan 18 17:00:00 MST 2005,
               To: Sun Jan 18 16:59:59 MST 2015]
Issuer: OU=Class 3 Public Primary Certification Authority, O="VeriSign, Inc.", C=US
SerialNumber: [    75337d9a b0e1233b ae2d7de4 469162d4]
<RESPONSE><STATUS CODE="202"><MESSAGE></MESSAGE></STATUS><REQUEST_DATA><REGISTRATION_CIPHER VALUE="09944570f33deb38b7f170e09875db7e6ceb032d7b721409201e9990f06403478f4ebc88b080ac6b391b466b13abdd11056e5fc1ede4a4c3c45e377689daa321118296752b3efe0d9deaa9fc7150a1c7e6aeb26df38f35ccc96e8cb4cda148049e8b439f58c3c14fcfbc9067f2f81761803554fe79f9a7dbd2b3f79c0a040b19d941d6ab436bf2d016c36531486aa47ce430024bb51e6adfd3a82d9b8b0672935259764208f28ae626f5ab79efad45b11b058c872d6f69e328068957b6c545dea09ebcff54f920e5d0758ce0546352d03b426b7384058a0178599692be48753d7b4cfc1b98b80e68b9b3a93200679e62d62f8a837e45af992651e2eba1906ae5e892761e7005cb75b72e4d5e1a12810a5b61c6a4a670062b6f5af633f2742e93f04030552cbef91de925e8e81b2117922f4b72be9fa495bee4cc230357207fb6ae6ad77bb87f3d5d13d5f5dcd1b219adc857fc09f5d5a448aa2c79723a642d0a1839ac3a12b71159dd0ca1dc36a8eb46a7fb8ca05d86ede61b0f75640ff183efe1faf317202604f928137f7c4b58d9d8c02eb1d5997df2d6"/></REQUEST_DATA></RESPONSE>
[2010-05-09T06:55:22.359-06:00] [EPMCFG] [WARNING] [EPMCFG-01001] [oracle.EPMCFG] [tid: 27] [ecid: 0000IXx8^W937E65zNd9iW1BtexF00000G,0] [SRC_CLASS: com.hyperion.hit.fusion.FusionComponent] trace: The component type 'Foundation' is not supported. Valid component types are: [OCM, OHS, WebCache]
[2010-05-09T06:55:33.954-06:00] [EPMCFG] [ERROR] [EPMCFG-01001] [oracle.EPMCFG] [tid: 27] [ecid: 0000IXx8^W937E65zNd9iW1BtexF00000G,0] [SRC_CLASS: com.hyperion.config.document.Storage] trace: com.hyperion.hit.registry.exceptions.RegistryException: Unable to create registry.
[2010-05-09T06:55:33.954-06:00] [EPMCFG] [TRACE] [EPMCFG-02015] [oracle.EPMCFG] [tid: 27] [ecid: 0000IXx8^W937E65zNd9iW1BtexF00000G,0] [SRC_CLASS: com.hyperion.config.wizard.impl.RunAllTasks] Creating product component(s) in the HIT Registry (if not created yet) for all selected product(s)...
[2010-05-09T06:55:33.954-06:00] [EPMCFG] [TRACE] [EPMCFG-01321] [oracle.EPMCFG] [tid: 27] [ecid: 0000IXx8^W937E65zNd9iW1BtexF00000G,0] [SRC_CLASS: com.hyperion.cis.config.ConfigRegistryUtils] Creating product component: component type = SHARED_SERVICES_PRODUCT
[2010-05-09T06:55:33.954-06:00] [EPMCFG] [TRACE] [EPMCFG-01322] [oracle.EPMCFG] [tid: 27] [ecid: 0000IXx8^W937E65zNd9iW1BtexF00000G,0] [SRC_CLASS: com.hyperion.cis.config.ConfigRegistryUtils] Product component already exists in the registry: component type = SHARED_SERVICES_PRODUCT
[2010-05-09T06:55:33.954-06:00] [EPMCFG] [TRACE] [EPMCFG-01321] [oracle.EPMCFG] [tid: 27] [ecid: 0000IXx8^W937E65zNd9iW1BtexF00000G,0] [SRC_CLASS: com.hyperion.cis.config.ConfigRegistryUtils] Creating product component: component type = WORKSPACE
[2010-05-09T06:55:42.970-06:00] [EPMCFG] [TRACE] [EPMCFG-05955] [oracle.EPMCFG] [tid: 27] [ecid: 0000IXx8^W937E65zNd9iW1BtexF00000G,0] [SRC_CLASS: com.hyperion.config.document.Storage] Setting link. Parent: id [b57bd794d9cd2537337158c31287d1efc497ffe], componnet type [FOUNDATION_SERVICES_PRODUCT]. Child: id [b57bd794d9cd2537337158c31287d1efc497ff1], component type [WORKSPACE]
[2010-05-09T06:55:42.970-06:00] [EPMCFG] [TRACE] [EPMCFG-02144] [oracle.EPMCFG] [tid: 27] [ecid: 0000IXx8^W937E65zNd9iW1BtexF00000G,0] [SRC_CLASS: com.hyperion.config.document.Storage] Storage storeComponent trace : WORKSPACE:[b57bd794d9cd2537337158c31287d1efc497ff1] to be stored
[2010-05-09T06:55:42.970-06:00] [EPMCFG] [TRACE] [EPMCFG-02144] [oracle.EPMCFG] [tid: 27] [ecid: 0000IXx8^W937E65zNd9iW1BtexF00000G,0] [SRC_CLASS: com.hyperion.config.document.Storage] Storage storeComponent trace : allRegistryComponents contains WORKSPACE:[b57bd794d9cd2537337158c31287d1efc497ff1]
[2010-05-09T06:55:42.970-06:00] [EPMCFG] [TRACE] [EPMCFG-02144] [oracle.EPMCFG] [tid: 27] [ecid: 0000IXx8^W937E65zNd9iW1BtexF00000G,0] [SRC_CLASS: com.hyperion.config.document.Storage] Storage storeComponent trace : toUpdateComponents did not contain WORKSPACE:[b57bd794d9cd2537337158c31287d1efc497ff1]. It has been added to toUpdateComponents
[2010-05-09T06:55:42.970-06:00] [EPMCFG] [TRACE] [EPMCFG-01426] [oracle.EPMCFG] [tid: 27] [ecid: 0000IXx8^W937E65zNd9iW1BtexF00000G,0] [SRC_CLASS: com.hyperion.cis.ant.AbstractAntConfigurator] propertiesExtractLocation : C:\Oracle\Middleware\user_projects\domains\EPMSystem\scripts
[2010-05-09T06:55:47.986-06:00] [EPMCFG] [ERROR] [EPMCFG-01001] [oracle.EPMCFG] [tid: 27] [ecid: 0000IXx8^W937E65zNd9iW1BtexF00000G,0] [SRC_CLASS: com.hyperion.cis.utils.Shortcut] trace: shortcut out:Microsoft (R) Windows Script Host Version 5.7[[
Copyright (C) Microsoft Corporation. All rights reserved.
[2010-05-09T06:55:58.627-06:00] [EPMCFG] [ERROR] [EPMCFG-02151] [oracle.EPMCFG] [tid: 27] [ecid: 0000IXx8^W937E65zNd9iW1BtexF00000G,0] [SRC_CLASS: com.hyperion.hit.fusion.FusionComponent] oracleComponent is null. Component will not be provisioned.
[2010-05-09T06:56:02.690-06:00] [EPMCFG] [WARNING] [EPMCFG-01113] [oracle.EPMCFG] [tid: 27] [ecid: 0000IXx8^W937E65zNd9iW1BtexF00000G,0] [SRC_CLASS: com.hyperion.cis.config.AbstractProductDBConfigurator] Couldn't find product component in updateRegistryEntries
[2010-05-09T06:56:02.706-06:00] [EPMCFG] [NOTIFICATION] [EPMCFG-01107] [oracle.EPMCFG] [tid: 27] [ecid: 0000IXx8^W937E65zNd9iW1BtexF00000G,0] [SRC_CLASS: com.hyperion.cis.DBConfigurator] Running file: C:\Oracle\Middleware\EPMSystem11R1\products\Foundation\workspace\database\Oracle\create.sql
[2010-05-09T06:56:03.503-06:00] [EPMCFG] [ERROR] [EPMCFG-01020] [oracle.EPMCFG] [tid: 27] [ecid: 0000IXx8^W937E65zNd9iW1BtexF00000G,0] [SRC_CLASS: com.hyperion.config.wizard.impl.RunAllTasks] Error: [[
java.lang.NullPointerException
     at com.hyperion.cis.config.AppServerDeployer.isDeployAsWinService(AppServerDeployer.java:1699)
     at com.hyperion.cis.config.AppServerDeployer.initializeParameters(AppServerDeployer.java:169)
     at com.hyperion.config.wizard.impl.RunAllTasks.executeAppDeploymentTask(RunAllTasks.java:636)
     at com.hyperion.config.wizard.impl.RunAllTasks.execute(RunAllTasks.java:331)
     at com.hyperion.config.wizard.impl.RunnAllTasksState.run(RunnAllTasksState.java:89)
     at java.lang.Thread.run(Thread.java:619)
[2010-05-09T06:57:03.804-06:00] [EPMCFG] [ERROR] [EPMCFG-01020] [oracle.EPMCFG] [tid: 27] [ecid: 0000IXx8^W937E65zNd9iW1BtexF00000G,0] [SRC_CLASS: com.hyperion.foundation.config.OCMTaskProcessor] Error: [[
java.lang.NullPointerException
     at com.hyperion.foundation.config.OCMTaskProcessor.uploadOCMConfigurationToRegistry(OCMTaskProcessor.java:209)
     at com.hyperion.foundation.config.OCMTaskProcessor.execute(OCMTaskProcessor.java:95)
     at com.hyperion.cis.CustomTaskProcessor.execute(CustomTaskProcessor.java:94)
     at com.hyperion.config.wizard.impl.RunAllTasks.executeCustomTask(RunAllTasks.java:725)
     at com.hyperion.config.wizard.impl.RunAllTasks.execute(RunAllTasks.java:313)
     at com.hyperion.config.wizard.impl.RunnAllTasksState.run(RunnAllTasksState.java:89)
     at java.lang.Thread.run(Thread.java:619)
[2010-05-09T06:57:07.992-06:00] [EPMCFG] [ERROR] [EPMCFG-02151] [oracle.EPMCFG] [tid: 27] [ecid: 0000IXx8^W937E65zNd9iW1BtexF00000G,0] [SRC_CLASS: com.hyperion.hit.fusion.FusionComponent] oracleComponent is null. Component will not be provisioned.
[2010-05-09T06:57:07.992-06:00] [EPMCFG] [TRACE] [EPMCFG-01001] [oracle.EPMCFG] [tid: 27] [ecid: 0000IXx8^W937E65zNd9iW1BtexF00000G,0] [SRC_CLASS: com.hyperion.config.wizard.impl.RunAllTasks] trace: Component provisioning is done.
[2010-05-09T06:57:07.992-06:00] [EPMCFG] [TRACE] [EPMCFG-01001] [oracle.EPMCFG] [tid: 27] [ecid: 0000IXx8^W937E65zNd9iW1BtexF00000G,0] [SRC_CLASS: com.hyperion.config.wizard.impl.RunAllTasks] trace: Done sorting tasks by priority
[2010-05-09T06:57:07.992-06:00] [EPMCFG] [TRACE] [EPMCFG-07326] [oracle.EPMCFG] [tid: 27] [ecid: 0000IXx8^W937E65zNd9iW1BtexF00000G,0] [SRC_CLASS: com.hyperion.config.wizard.impl.RunAllTasks] Executing deployment task for ProductDescriptor [workspace]
[2010-05-09T06:57:07.992-06:00] [EPMCFG] [TRACE] [EPMCFG-01328] [oracle.EPMCFG] [tid: 27] [ecid: 0000IXx8^W937E65zNd9iW1BtexF00000G,0] [SRC_CLASS: com.hyperion.cis.config.ConfigRegistryUtils] Looking for product component in the registry: component type = SHARED_SERVICES_PRODUCT
[2010-05-09T06:57:08.007-06:00] [EPMCFG] [ERROR] [EPMCFG-01020] [oracle.EPMCFG] [tid: 27] [ecid: 0000IXx8^W937E65zNd9iW1BtexF00000G,0] [SRC_CLASS: com.hyperion.config.wizard.impl.RunAllTasks] Error: [[
java.lang.NullPointerException
     at com.hyperion.cis.config.AppServerDeployer.isDeployAsWinService(AppServerDeployer.java:1699)
     at com.hyperion.cis.config.AppServerDeployer.initializeParameters(AppServerDeployer.java:169)
     at com.hyperion.config.wizard.impl.RunAllTasks.executeAppDeploymentTask(RunAllTasks.java:636)
     at com.hyperion.config.wizard.impl.RunAllTasks.execute(RunAllTasks.java:331)
     at com.hyperion.config.wizard.impl.RunnAllTasksState.run(RunnAllTasksState.java:89)
     at java.lang.Thread.run(Thread.java:619)
Registry.log:
[2010-05-09T06:51:46.860-06:00] [EPMREG] [NOTIFICATION] [EPMREG-51096] [oracle.EPMREG.REG] [tid: 14] [ecid: 0000IXx7j^D37E65zNd9iW1BtexF000005,0] [SRC_CLASS: com.hyperion.hit.registry.RegistryUtils] [SRC_METHOD: readDatabaseProperties] Security Key could not be read from reg.properties file.
[2010-05-09T06:55:33.719-06:00] [EPMREG] [ERROR] [EPMREG-11054] [oracle.EPMREG.REG] [tid: 27] [ecid: 0000IXx8^W937E65zNd9iW1BtexF00000G,0] [SRC_CLASS: com.hyperion.hit.registry.RegistryConnection] [SRC_METHOD: createRegistry] [arg: C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\resources\registry\create_oracle.sql] An SQL Exception executing the registry DDL script C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\resources\registry\create_oracle.sql.
[2010-05-09T06:55:33.735-06:00] [EPMREG] [ERROR] [EPMREG-11099] [oracle.EPMREG.REG] [tid: 27] [ecid: 0000IXx8^W937E65zNd9iW1BtexF00000G,0] [SRC_CLASS: com.hyperion.hit.registry.RegistryConnection] [SRC_METHOD: createRegistry] Exception occurred.[[
java.sql.SQLSyntaxErrorException: ORA-00917: missing comma
     at oracle.jdbc.driver.SQLStateMapping.newSQLException(SQLStateMapping.java:91)
     at oracle.jdbc.driver.DatabaseError.newSQLException(DatabaseError.java:133)
     at oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:206)
     at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:455)
     at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:413)
     at oracle.jdbc.driver.T4C8Oall.receive(T4C8Oall.java:1035)
     at oracle.jdbc.driver.T4CStatement.doOall8(T4CStatement.java:183)
     at oracle.jdbc.driver.T4CStatement.executeForRows(T4CStatement.java:942)
     at oracle.jdbc.driver.OracleStatement.doExecuteWithTimeout(OracleStatement.java:1223)
     at oracle.jdbc.driver.OracleStatement.executeInternal(OracleStatement.java:1775)
     at oracle.jdbc.driver.OracleStatement.execute(OracleStatement.java:1744)
     at oracle.jdbc.driver.OracleStatementWrapper.execute(OracleStatementWrapper.java:299)
     at com.hyperion.hit.registry.RegistryConnection.createRegistry(RegistryConnection.java:241)
     at com.hyperion.hit.registry.RegistryUtils.initRegistry(RegistryUtils.java:82)
     at com.hyperion.hit.registry.Registry.createRegistry(Registry.java:2220)
     at com.hyperion.config.document.Storage.createRegProperties(Storage.java:1396)
     at com.hyperion.config.wizard.impl.RunAllTasks.execute(RunAllTasks.java:105)
     at com.hyperion.config.wizard.impl.RunnAllTasksState.run(RunnAllTasksState.java:89)
     at java.lang.Thread.run(Thread.java:619)
[2010-05-09T06:56:03.456-06:00] [EPMREG] [ERROR] [EPMREG-11037] [oracle.EPMREG.REG] [tid: 27] [ecid: 0000IXx8^W937E65zNd9iW1BtexF00000G,0] [SRC_CLASS: com.hyperion.hit.registry.Registry] [SRC_METHOD: getConnection] An error occured when checking the status of the registry connection and reseting it.[[
com.hyperion.hit.registry.exceptions.RegistryException: No database properties could be read
     at com.hyperion.hit.registry.datasource.SharedServicesDataSourceFactory.getDataSource(SharedServicesDataSourceFactory.java:29)
     at com.hyperion.hit.registry.datasource.SharedServicesDatabaseConnectionBuilder.getConnection(SharedServicesDatabaseConnectionBuilder.java:26)
     at com.hyperion.hit.registry.RegistryUtils.createNewConnection(RegistryUtils.java:183)
     at com.hyperion.hit.registry.Registry.getConnection(Registry.java:161)
     at com.hyperion.hit.registry.Registry.lookupComponents(Registry.java:1263)
     at com.hyperion.hit.registry.Registry.lookup(Registry.java:517)
     at com.hyperion.css.registry.RegistryManager.<init>(RegistryManager.java:70)
     at com.hyperion.css.registry.RegistryManager.populateCSSTrustedServicesKey(RegistryManager.java:140)
     at com.hyperion.foundation.config.FoundationDbConfigurator.populateCssTrustedKey(FoundationDbConfigurator.java:121)
     at com.hyperion.foundation.config.FoundationDbConfigurator.configure(FoundationDbConfigurator.java:88)
     at com.hyperion.config.wizard.impl.RunAllTasks.executeDbConfigTask(RunAllTasks.java:753)
     at com.hyperion.config.wizard.impl.RunAllTasks.execute(RunAllTasks.java:322)
     at com.hyperion.config.wizard.impl.RunnAllTasksState.run(RunnAllTasksState.java:89)
     at java.lang.Thread.run(Thread.java:619)
[2010-05-09T06:56:03.456-06:00] [EPMREG] [ERROR] [EPMREG-11045] [oracle.EPMREG.REG] [tid: 27] [ecid: 0000IXx8^W937E65zNd9iW1BtexF00000G,0] [SRC_CLASS: com.hyperion.hit.registry.Registry] [SRC_METHOD: lookupComponents] [arg: SYSTEM9] An exception when looking up components of type SYSTEM9 matching the specified properties.
[2010-05-09T06:56:03.456-06:00] [EPMREG] [ERROR] [EPMREG-11099] [oracle.EPMREG.REG] [tid: 27] [ecid: 0000IXx8^W937E65zNd9iW1BtexF00000G,0] [SRC_CLASS: com.hyperion.hit.registry.Registry] [SRC_METHOD: lookupComponents] Exception occurred.[[
com.hyperion.hit.registry.exceptions.RegistryException: com.hyperion.hit.registry.exceptions.RegistryException: No database properties could be read
     at com.hyperion.hit.registry.Registry.getConnection(Registry.java:178)
     at com.hyperion.hit.registry.Registry.lookupComponents(Registry.java:1263)
     at com.hyperion.hit.registry.Registry.lookup(Registry.java:517)
     at com.hyperion.css.registry.RegistryManager.<init>(RegistryManager.java:70)
     at com.hyperion.css.registry.RegistryManager.populateCSSTrustedServicesKey(RegistryManager.java:140)
     at com.hyperion.foundation.config.FoundationDbConfigurator.populateCssTrustedKey(FoundationDbConfigurator.java:121)
     at com.hyperion.foundation.config.FoundationDbConfigurator.configure(FoundationDbConfigurator.java:88)
     at com.hyperion.config.wizard.impl.RunAllTasks.executeDbConfigTask(RunAllTasks.java:753)
     at com.hyperion.config.wizard.impl.RunAllTasks.execute(RunAllTasks.java:322)
     at com.hyperion.config.wizard.impl.RunnAllTasksState.run(RunnAllTasksState.java:89)
     at java.lang.Thread.run(Thread.java:619)
Caused by: com.hyperion.hit.registry.exceptions.RegistryException: No database properties could be read
     at com.hyperion.hit.registry.datasource.SharedServicesDataSourceFactory.getDataSource(SharedServicesDataSourceFactory.java:29)
     at com.hyperion.hit.registry.datasource.SharedServicesDatabaseConnectionBuilder.getConnection(SharedServicesDatabaseConnectionBuilder.java:26)
     at com.hyperion.hit.registry.RegistryUtils.createNewConnection(RegistryUtils.java:183)
     at com.hyperion.hit.registry.Registry.getConnection(Registry.java:161)
     ... 10 more

Yes. I downloaded and extracted the additional components. I have also dropped and recreated the HSS repository. Each time I have tried to reinstall, I have uninstalled all EPM/Oracle components, removed registry keys, removed EPM environment variables and removed references to oracle in the PATH environment variable.
I have tried installing/configuring HSS 11.1.2 on both Windows 2008 SP1 64-bit and Windows 2008 SP1 32-bit. The configuration error is the same.
I was able to get my SR reassigned to a different support analyst, and we are working on troubleshooting now.
If you can think of anything else to try, let me know.
BTW...on the 32-bit server, the page file maximum is 16GB (should be enough)?
Thanks.

TROUBLESHOOTING TIPS RE: iCLOUD MAIL SERVER DROPOUT

Here's what I learned throughout this and I will post a discussion in a separate thread for the rest of the folk out there.
MYTHS AND FACTS RE: iCLOUD MAIL SERVER DROPOUT- WHAT I'VE LEARNED
Hopefully this troubleshooting helps everyone that has had or having issues, for now and for the future...
Firstly, the Apple system status is a bit of a myth. Because it is a global community of people using iCloud, it does not always update in real time. The Apple techs check this when there is issues, as do the public, so odds are unless every single person is having issues around the globe, then it won't reflect an issue. http://www.apple.com/au/support/systemstatus/
Apple technicians work in territories. For example, I live in Australia so I had to deal with a tech supervisor who looks after Australasia and who is based in Singapore. They don't get a notification if a group of people in Canada are having problems, even if they are identical to mine, unless as above, the whole world is having issues.
CHECK THESE FORUMS as a first step measure to work out if the problem seems to be just you and your account, or a wider community. Particularly before you make any major change to your email accounts, passwords, computers or phones.
If you get an issue in the next week or so (and keep in mind for the future) Error Message: "MY NAME" returned the error "[AUTHENTICATIONFAILED] Authentication failed." Your username/password or security settings may be incorrect. Would you like to try re-entering your password?" and this happens multiple times when you know the password is correct, then odds are that the server is down and you are best to wait it out. Try checking your mail via iCloud to test. If you can send it through there, odds are that the glitch has nothing to do with your password or issues with your account and rather than make changes, try and wait it out.
If all of your folders in your email disappear, if they are IMAP folders, then log into iCloud mail in your web browser to check that they are still there. It just means that your mail client (Mac Mail, Outlook for Mac etc) can't access the IMAP folders via the server. Don't panic until they are gone from every device you use your email on.
Be wary of deleting ANYTHING from your computer unless you are backing it up first. For example, I had a tech guy on the first day of the server drop out, who gave me the wrong advice of deleting EVERYTHING from my keychain. This resulted in me having massive security issues for web browsers and thus, I couldn't log into my iCloud mail in my browser. Not only did I have to re-install my OS Maverick to fix it (which took 10 hours) but I could have muddled through this mess by continuing to work using web mail.
If everyone seems to be having a mail server problem based on online community discussions, then you are not alone and TELL your Apple tech this. Send copies of the links to the various conversations. Push them (nicely) to investigate internally what is going on and don't let them rely on the System support status. It also helps to put in a report to Apple down the track.
Make sure that you can get a copy of Apple tech guys email address. Thankfully, even though I was on the phone to them for in excess of 7 hours over the past two days, I could update my guy via email and also send him screen shots of things that did or didn't work using my iPhone. We would keep in contact and all I would have to do is send him an email and he would call me back straight away. No holding or dealing with any call centre issues, which is probably the only reason why I didn't lose my cool too much.
If you can get into your iCloud through your web browser, you have the options under the inbox and then the little wheel thing down the bottom (preferences) to put a vacation message, like an out of office. Put that on and explain you are having email issues and give another email address or your contact number. At least the people that you need to contact will know that things could get lost in cyberspace. I wish I had of known this earlier.
You can also forward emails emails to another email address under preferences. Also very handy.
Become friends with your tech guy rather than enemies. If you don't feel like your tech guy knows what he's talking about, politely request to speak to a supervisor. I would be having a nervous breakdown right now (small business owner, lost two days of billable hours so I am financially behind) if I didn't have a good relationship with the guy that has been helping me. We are a good team, with me updating him with the information, via these forums, to find a proper solution to the issue and to rectify the wrong information I was given by the previous Apple tech guy I spoke to.
Ask them to replicate your issue on their side of the fence to troubleshoot. For example, my tech guy Levi replicated my issue with websites by intentially removing the system certificate from his computer and he realised that was what the problem was, and thus he could quickly find out how to fix it.
Back up your stuff regularly. It might be annoying but it is peace of mind if know you are only going to lose a minimum of a week's worth of stuff.
Apple has an engineering team and tech guys raise 'tickets' to them with information on what has happened to their clients. I don't know much about this but I would assume it is having the engineering team investigate to stop this happening in future. They can only work with the feedback they get I suppose. I would also suggest doing the Apple Care survey so they also get feedback. We need to explain to them that we are asking for communication first and foremost - whilst it is inconvenient, if we all knew when and where they would be doing server upgrades (which the rumours indicate that this is what happened) then I don't feel everyone would be so frustrated.
Using your computer is like raising a child - you know when something is not right, even if you are not experienced at it yet. Sure, you may not know the lingo but trust your instincts and tell your tech guy. I have learned more in the past two days about computers and Mac's than ever before and I know when I can confidentially say that strange things were happening to my Mac and where Apple went wrong in guiding me. Don't always take a blanket or easy explanation if you don't think it is right; odds are it will result in making changes to your product that do more harm than good.
Keep a record of notes of how much time you have spent on the issue (including phone calls to Apple), what they have told you to do and at what time, changes to passwords, troubleshooting tips and the contact details (and reference numbers) of who you speak to. I'm not sure if Apple provides compensation for these issues or anything along these lines, but I certainly will be informing them so they can try and better their service to me in the future.
Anyway, I hope that helps everyone a bit - these are just things that I have learned and if anyone else has any tips please feel free to add them.

Tried port 465 but it wouldn't work.
Went to our help desk and here's the reply I got (paraphrased slightly cuz the person at the help desk was trying hard to be helpful and I don't want to get him/her in trouble):
I presented this question to the university team and then waited for a long time to get the following reply:
we do not allow relay from non-university IP addresses.
port 25 for smtp is a standard worldwide.
For the most part, that went right over my head and didn’t answer anything, but I hope it means something to you.
I called him to get more clarification, but all I really got out of it was that, if you don’t use exchange which is secure via port 443, then your other option is to use smtp. And then he said something about how relay, iron ports, and authenticated accounts work together to make it secure. I know it makes me sound a lot more inept than I am, but all that made little sense to me. What I gather, is… that by selecting SSL when configuring your client, it makes it so that your login info and mail content is safe. Sorry, I can’t provide a more cohesive and comprehensive explanation, but I think the bottom line is that they have combined a non-secure protocol with other stuff to make it secure.
So, I'm hoping that checking SSL and using port 25 somehow solves the problem to the satisfaction of our IT professionals at the University ...
Again, thanks for taking the time to educate the rest of us!

EPM 2013 Report is displayed as cut off and shows less than half the width of the report in IE 10 and IE 9.

EPM 2013 Report is displayed as cut off and shows less than half the width of the report in IE 10 and IE 9. This issue occurs for some users only.I tried the same url in google chrome and is working fine.
Can you please help.
Please find the attached screenshot.

Hi BJ1986,
According to your description, I think this issue is caused by the IE browser that runs the report. To trouble shoot this issue, I suggest that we can try to clear internet temporary files, cookies and others in IE browser. And also add this site
as a trusted site in IE browser to check this issue again.
If this issue is still existed, it can also be occurred due to the setting or third party add-ons of Internet Explorer (IE). In this scenario, you can try to run IE in compatibility mode to check the issue again. Or I suggest that you can refer to the
steps below to troubleshoot the issue:
Click Tools -> Internet options.
Switch to the Security tab, click Local intranet, and then select Default level.
Switch to the Advanced tab, and click Restore advanced settings.
Temporarily disable third party add-ons. For detailed steps, please see the link below:
http://windows.microsoft.com/en-IN/internet-explorer/manage-add-ons#ie
Hope this helps.
Thanks,
Katherine Xiong
Katherine Xiong
TechNet Community Support

Troubleshooting and Introduction for Exchange 2007/2010 AutoDiscover - Details about "Test E-mail AutoConfiguration"

AutoDiscover is a new feature in Exchange 2007, to provide access to Microsoft Exchange features (OAB, Availability service, UM) for Outlook 2007
clients or later.
We can determine whether problems related to AutoDiscover via OWA.
For example:
OOF is not working in Outlook Client but it is working in OWA.
When we realized this issue is not related to Outlook Client side and network side after performing some troubleshooting steps, it should be something
abnormal on AutoDiscover.
There is a common tool to check AutoDiscover in Outlook, Test E-mail AutoConfiguration.
Today, we will introduce AutoDisocver and “Test E-mail AutoConfiguration” in details. Hope it is helpful for AutoDiscover troubleshooting and self-learning.
1. Differences between “Test E-mail AutoConfiguration” and other tools
The “Test-OutlookWebServices” cmdlet allows us to test the functionality of the following services:
Autodisocver
Exchange Web Services
Availability Service
Offline Address Book
When we run “Test-OutlookWebServices”, it returns all the web services’ states.
However, some information are useless for some scenarios.
For example:
We just want our Exchange 2010 Server working internally. So it is unnecessary to enable Outlook Anywhere.
However, when we run “Test-OutlookWebServices”, it returns Outlook Anywhere errors because the Outlook Anywhere does not need to been enabled.
In contrast, using “Test E-mail Autodiscover” is more intuitive.
If there is any problems, it will return error code from the test result, like 0x8004010F etc. We can do some research from TechNet articles or MS
KBs.
Although it is difficult to say where the specific problem is just via the error codes, we can combine with IIS logs to perform troubleshooting and
find the root of problem.
2. How to use “Test E-mail AutoConfiguration” Tool
a. Open Outlook, we can find there is an Outlook Icon at the right bottom of System tray. Holding down “Ctrl” button and right click the Outlook Icon, we will see “Test E-mail
AutoConfiguration” option. Please see Figure 01.
Figure 01
b. Click “Test E-mail AutoCofiguration” and input user name, uncheck the “Use Guessmart” and “Secure Guessmart Authentication” checkboxes, then click “Test”. Please see
Figure 02.
Figure 02
c. “Test E-mail AutoConfiguration” result panel and log panel. Please see Figure 03 and Figure 04.
Figure 03
Figure 04
3. How to understand “Test E-mail AutoConfiguration” result
According to the Figure 03, we found there are many URLs in the “Test E-mail AutoConfiguration” result panel. Let us understand the details of these
URLs.
If we these URLs are not the correct ones, we can re-setting or re-creating them via commands.
- Internal OWA URL:
https://vamwan310.vamwan.com/owa/
OWA internal access.
- External OWA URL:
https://mail.vamwan.com/owa/
OWA external access.
- Availability service URL:
https://vamwan310.vamwan.com/EWS/Exchange.asmx
Free/Busy, OOF and meeting suggestions.
- OOF URL:
https://vamwan310.vamwan.com/EWS/Exchange.asmx
Out of Office access.
- OAB URL:
https://vamwan310.vamwan.com/OAB/023ef307-b18a-4911-a52c-de26700f6173/
OAB access.
- Exchange Control Panel URL:
https://vamwan310.vamwan.com/ecp/
ECP access.
4. AutoDiscover Tips
- AutoDiscover Service itself is a web application running on the AutoDiscover virtual directory (not a server service) designed to provide connection information to various
clients.
- The AutoDiscover service is automatically installed and configured when CAS role is added to any Exchange Server.
- AutoDisocver virtual directory is created in IIS within the Default Web Site.
- A Sercive-Connection-Point (SCP) object is created in AD.
- The SCP contains a URL to the AutoDiscover service. This is for intranet clients so they do not have to use DNS to locate the AutoDiscover service.
- In AD this object is located at the following location:
DC=<domain>, CN=Configuration, CN=Services, CN=Microsoft Exchange, CN=First Organization, CN=Administrative Groups, CN=Exchange Administrative
Group, CN=Servers, CN=<CAS Name>, CN=Protocols, CN=AutoDiscover, CN=<CAS Name>
- Setup creates the AutoDiscover URL based on the following structure:
<CASNetbiosName>.domain.com/AutoDiscover/AutoDiscover.xml
If a PKI certificate is not already present, a self-signed certificate is installed on the Default Web Site.
To help allow this certificate pass the Issues to test it is set up with a Subject Alternative Name containing urls.
If a PKI certificate is present, that certificate is utilized and configured for use in IIS.
The Outlook Provider is used to configure separate settings for the Exchange PRC protocol (internal to network), Outlook Anywhere (Exchange HTTP protocol), and WEB:
EXCH, EXPR, WEB
The
EXCH and EXPR setting are vital for the proper configuration of Outlook.
5. AutoDiscover Workflow
General Process flow:
There are various components surrounding the AutoDiscover Service and all are necessary to complete a request. Including IIS, AutoDiscover service
itself, the provider, and AD.
a.
Client constructs service URL and submits Autodiscover Request. First attempt to locate the SCP object in AD. So, DNS is not needed.
b.
IIS Authenticates User.
c.
Is the Autodiscover service in the appropriate forest?
+ If YES.
    1)
Parse/Validate Request
    2)
Is there a provider that can service the Request?
++ If YES
      a)
Config provider processes request and returns config settings.
      b)
Return config setting to client
++ If NO
Inform client we cannot process request
+ If NO.
Redirect client to Autodiscover service in the appropriate forest.
Methods to find Autodiscover services: SCP and DNS
Domain-joined
a. Find SCP first.
The SCP contains the URL to the AutoDiscover service.
URL: https://CAS01.contoso.com(CAS’ FQDN)/AutoDiscover/AutoDiscover.xml
If more than one SCP object is found in AD (it means there are multiple CAS servers in the Exchange organization), Outlook client will choose one of the SCP entries that
are in the same site to obtain the AutoDisocover URL.
b. If we cannot find SCP object, then Outlook client will use DNS to locate AutoDiscover.
Outlook parses out the domain (SMTP suffix) via your EmaiAddress, then attempts to connect to the predetermined order of URLs via the suffix.
For example: If my email address is
[email protected]
Outlook tries POST commands to the following order of URLs:
https://contoso.com/autodiscover/autodiscover.xml
https://autodiscover.contoso.com/autodiscover/autodiscover.xml
NOTE: The URLs above is by design, hardcode
and cannot be changed.
c.
If those fail, Outlook tries a simple redirect to another URLs in IIS:
http://contoso.com/autodiscover/autodiscover.xml
http://autodiscover.contoso.com/autodiscover/autodiscover.xml
If none of these URLs work then DNS is most likely not set up correctly.
We can test that by pinging one of the above URLs.
If that is successful, we must ensure the URLs contoso.com or autodiscover.contoso.com are actually pointing to the CAS server.
If the ping fails then there is a chance that DNS is not set up correctly so be sure to check that the URLs are even registered.
NOTE: If contoso.com is a non-CAS server,
we should add a Host record with just AutoDiscover. And point that entry to your CAS server that is running AutoDiscover.
d.
If still failed, we can use DNS SRV lookup for _autodiscover._tcp.contoso.com, then “CAS01.contoso.com” returned. Outlook will ask permission from the user to continue
with AutoDiscover to post to https://CAS01.contoso.com/autodiscover/autodiscover.xml
Non-Domain-joined
It first tries to locate the Autodiscover service by looking up the SCP object in AD. However the client is unable to contact AD, it tries to locate
the Autodiscover service by using DNS.
Then, same as step b, c, d in
Domain-joined scenario.
6. How to change the AutoDiscover
service location order forcibly?
By default, Outlook client locates AutoDiscover service in that order above.
We can also change the order forcibly.
a.
If we want to locate AutoDiscover service via one of the autodiscover URLs, please running following command in EMS:
Set-ClientAccessServer -identity <servername> -AutodiscoverServiceInternalUri https://autodiscover.contoso.com/autodiscover/autodiscover.xml(URL
that you want)
b. If we want to locate AutoDiscover service via
SRV record, please follows this KB to set up SRV:
http://support.microsoft.com/kb/940881
7. How to check AutoDiscover Healthy
a. We should make sure the AutoDiscover
is healthy before using AutoDiscover to perform troubleshooting.
b.
We can browse following URL in IE explorer:
https://autodiscover.vamwan.com/autodiscover/autodiscover.xml
If it returns “code 600”, that means AutoDiscover is healthy.
Screenshot as below:
c. AutoDiscover itself returns errors to the requesting client if the incoming request does not contain the appropriate information to complete a
request.
The following table explains the possible errors that could be returned.
Error Value
Description
600
Mailbox not found and a referral could not be generated.
601
Address supplied is not a mailbox. The provided email address is not something a client can connect to. It could
be a group or public folder.
602
Active Directory error.
603
Others.
The 600 “Invalid Request” error is returned because a user name was not passed to the service. That is OK for this test because this does confirm
the service is running and accepting requests.
d.
If AutoDiscover service is not working well, I suggest re-building the AutoDiscover Virtual Directory for testing.
Steps as below:
1) Running following command in EMS to remove the AutoDiscover VD (we cannot delete it via EMC):
Remove-AutodiscoverVirtualDirectory -Identity "CAS01\autodiscover(autodiscover.contoso.com)"
Please refer:
http://technet.microsoft.com/en-us/library/bb124113(v=exchg.141).aspx
2)
Running following command in EMS to verify whether we have removed the AutoDisocver VD successfully:
Get-AutodiscoverVirtualDirectory | FL
Please refer:
http://technet.microsoft.com/en-us/library/aa996819(v=exchg.141).aspx
3)
Running following command in EMS to re-creating a new AutoDiscover VD:
New-AutodiscoverVirtualDirectory -Websitename <websitename> -BasicAuthentication:$true -WindowsAuthentication:$true
Please refer:
http://technet.microsoft.com/en-us/library/aa996418(v=exchg.141).aspx
8. Common issues
a. Outlook Disconnection
Issue and Troubleshooting
Issue:
Sometimes the Outlook clients cannot connect to the Exchange server after migrating to a new Exchange server or changing to new CAS. The Outlook clients
always connect to the old CAS server.
Troubleshooting:
To solve this issue, we should change the SCP via following command:
Set-ClientAccessServer -Identity
<var>CAS_Server_Name</var> -AutodiscoverServiceInternalUri
https://mail.contoso.com(newCAS’FQDN)/autodiscover/autodiscover.xml
b. Autodiscover
Certificate issue
Tips on Certificate:
Exchange requires a certificate to run an SSL protocol such as HTTPS. We can use the certificate that supports subject alternate names (SAN) in Exchange.
This is to allow the certificate to support resources that have different names, such as Outlook Anywhere and the Autodisocver Web application.
Issue and Troubleshooting
Issue:
We receiver the Certificate Principal Mismatch error when we use a SAN certificate.
Troubleshooting:
1) Please determine the FQDN that the client
uses to access the resource. Steps as below:
OutlookàToolsàAccount
SettingsàE-mailàclick
the Exchange accountàChangeàMore
SettingsàConnectionàExchange
Proxy Settingsànote the FQND that list in the
Only connect to proxy servers that have this principal name in their certificate box.
2)
Please using EMS to determine the value for the CerPrincipalName attribute: Get-OutlookProvider
This command returns the result for the EXPR name.
3)
Please re-setting the CertPrincipalName attribute to match the FQDN via following command:
Set-OutlookProvider EXPR –CertPrincipalName: “msstd:<FQDN the certificate is issued to>”
9. Resource for reference:
Autodiscover and Exchange 2007
http://technet.microsoft.com/en-us/library/bb232838(v=exchg.80).aspx
White Paper: Understanding the Exchange 2010 Autodiscover Service
http://technet.microsoft.com/en-us/library/jj591328(v=exchg.141).aspx
Certificate Principal Mismatch
http://technet.microsoft.com/en-us/library/aa998424(v=exchg.80).aspx
Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.

HI,
I get following? when run the test? user is login to Domain A but accessing exchange in Domain B?

Exchange 2007 - unable to connect to smtp after severall hours

Hi,
We have a Windows SBS 2008 server with Exchange 2007 SP3. After severall hours we are unable to connect to the server with telnet on port 25 from outside. Sometimes a local telnet on the server still works but not always.
The only solution is to restart the server. The transport service can not be stopped.
Even after a fresh reboot the telnet session does not alway show the smtp banner.

Hi Joost,
Is there any related error message left on Exchange server?
I have found a similar thread for your reference:
https://social.technet.microsoft.com/Forums/en-US/5e2b3320-7c97-4b33-bd8e-e27768f51ec0/hub-transport-service-wont-start-and-keep-running-sbs-2008-exchange-2007
More detailed error message without sensitive informaiton is helpful for the further troubleshooting.
Also, SBS 2008 is different from Exchange 2007 on Windows Server, I suggest ask SBS Forum to double confirm this issue.
Thanks
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Mavis Huang
TechNet Community Support

Smtp email with multiple attachments

Hi all,
I have searched for help with this VI, but can't really find any. I am trying to write a VI that will send emails with attachments, and I want it to be able to be able to do more than a single file. I believe the problem is that I don't know how to populate the clusters going to the "Attachments" array. I do not believe that I need to populate "Data" if I supply a path. How do I know if "Binary" should be true or false? How do I set the value "MIME content type", and how do I know what type to set? The following is the error message that I am getting.
Error 16500 occurred at 500 Command unknown: 'MIME-VERSION:' Possible reason(s):
LabVIEW: (Hex 0x4074) 500 Syntax error, command unrecognized. For example, the command line might be too long.
Thanks for any assistance.
Jim
Jim
LV 2013

Jim,
I'd say the odds are good that your problem is the mail server input string, not the attachments array. For example, I now live in Tampa and can send mail successfully when I use the address of my current ISP's SMTP server (smtp-server.tampa.rr.com). But when I try the server I previously used in Texas (smtp-server.austin.rr.com), I get the exact same error that you reported. A more explicit error message would make troubleshooting easier, but the basic problem is that I'm trying to use an SMTP server that I no longer have access to (based on the IP address my ISP has assigned to me, presumably).
You can test this theory by configuring Outlook Express or Thunderbird or some other e-mail client to use the same outgoing SMTP server that you're trying to use in LabVIEW. If you can't send mail that way, it confirms that your mail server string is bad.
Then again, maybe the problem is that your SMTP server requires authentication, which isn't supported by the LabVIEW SMTP VIs. If that's the case, I recommend using the OpenG ogic-smtp library, which I have successfully used with an SMTP server that requires authentication. You might try that library regardless, if you continue to have problems with the native SMTP VIs.
Good luck,
John

Apple Mail with defunct smtp trying to display 800 alerts or so

Apple Mail, after upgrading to Maverick, now tries to display > 800 alerts for automatic mail forwards that it apparently now cannot send because of some issue I probably have to troubleshoot. It deadlocks to that behavior, too, so each time I force quit out and try to re-open is like rewind/ play.
The problem must be that Apple Mail seems to have an entirely un-interruptable sequence of actions that the user has entirely no control over whatsoever. It first will open the mail and mailboxes. And even though I can try to be fast and change settings to "try to send later" instead of "present list with SMTP options", the step of " trying to understand what user means by changing that setting" has not been programmed yet.
So with great irreverence, I can do whatever I want and Apple Mail will always end up trying to pull up >800 single little alert windows telling me the most obvious, which is, that it cannot send a message, .
It would have been enough to present exactly one error saying "cannot send >800 message". Or to start with a preferences dialog without going into uninterruptable auto gah gah.
Where would I find a text file with Apple Mail preferences that I can edit to change the behavior of the program? Deleting ~ / Library / Mail / ... / Drafts did not cause any effect as all drafts and subsequent errors remained there stubbornly but reliably.

Apple Mail crashes when I try to print after installing Mavericks...

ORA-29279: SMTP permanent error: 530 5.7.1 Client was not authenticated

Hi ,
We have mail alert system which sends mail to users upon issues in procedure during daily load and etc.
But few days ago we have database crash but unfortunately mail alert didnot get generated and the above error is desplayed.
The main error is
ORA-12154: TNS:could not resolve the connect identifier specified.
Will the SMTP server work during a database crash/shutdown or else the above ORA-12154 error has anything to do with SMTP failure.
Thanks in advance.

ORA-12154 ALWAYS only occurs on SQL Client & no SQL*Net packets ever leave client system
ORA-12154 [B]NEVER[/B] involves the listener, the database itself or anything on the DB Server.
ORA-12154 occurs when client requests a connection to some DB server system using some connection string.
TNS-03505 is thrown by tnsping & is same error as ORA-12154 thrown by sqlplus or others.
The lookup operation fails because the name provided can [B]NOT[/B] be resolved to any remote DB.
The analogous operation would be when you wanted to call somebody, but could not find their name in any phonebook.
The most frequent cause for the ORA-12154 error is when the connection alias can not be found in tnsnames.ora.
The lookup operation of the alias can be impacted by the contents of the sqlnet.ora file; specifically DOMAIN entry.
TROUBLESHOOTING GUIDE: ORA-12154 & TNS-12154 TNS:could not resolve service name [ID 114085.1]
http://edstevensdba.wordpress.com/2011/02/26/ora-12154tns-03505/

Exchange 2010 Receive Connector intermittently getting an SMTP RSET from sending SMTP servers causing missing user email

Users are receiving about 95% of their messages from sending SMTP servers. Intermittently, sending SMTP servers send the Exchange 2010 Server a SMTP RSET command for no apparent reason. The RSET Command (by SMTP specification) causes the Exchange 2010 Server
to drop the message. The sending SMTP servers then do not resend the message after asking the Exchange server to drop the message. This means the message is marked as Sent by the sending servers but the dropped messages never show up in the users' Outlook
inbox.
Exchange 2010 Version 14.3 (Build 123.4)
Roles: Hub Transport, Client Access, Mailbox
What is going on?
Exchange Receive Connector log showing a RSET example:
2014-07-17T12:47:07.370Z,A1-S1\Windows SBS Internet Receive A1-S1,08D16FD38F3D3355,1,10.80.120.15:25,65.99.255.73:53479,*,SMTPSubmit SMTPAcceptAnySender SMTPAcceptAuthoritativeDomainSender AcceptRoutingHeaders,Set Session Permissions
2014-07-17T12:47:07.370Z,A1-S1\Windows SBS Internet Receive A1-S1,08D16FD38F3D3355,2,10.80.120.15:25,65.99.255.73:53479,>,"220 vpn.a1expediting.com Microsoft ESMTP MAIL Service ready at Thu, 17 Jul 2014 08:47:06 -0400",
2014-07-17T12:47:07.480Z,A1-S1\Windows SBS Internet Receive A1-S1,08D16FD38F3D3355,3,10.80.120.15:25,65.99.255.73:53479,<,EHLO inbound37.exchangedefender.com,
2014-07-17T12:47:07.480Z,A1-S1\Windows SBS Internet Receive A1-S1,08D16FD38F3D3355,4,10.80.120.15:25,65.99.255.73:53479,>,250-vpn.a1expediting.com Hello [65.99.255.73],
2014-07-17T12:47:07.480Z,A1-S1\Windows SBS Internet Receive A1-S1,08D16FD38F3D3355,5,10.80.120.15:25,65.99.255.73:53479,>,250-SIZE 52428800,
2014-07-17T12:47:07.480Z,A1-S1\Windows SBS Internet Receive A1-S1,08D16FD38F3D3355,6,10.80.120.15:25,65.99.255.73:53479,>,250-PIPELINING,
2014-07-17T12:47:07.480Z,A1-S1\Windows SBS Internet Receive A1-S1,08D16FD38F3D3355,7,10.80.120.15:25,65.99.255.73:53479,>,250-DSN,
2014-07-17T12:47:07.480Z,A1-S1\Windows SBS Internet Receive A1-S1,08D16FD38F3D3355,8,10.80.120.15:25,65.99.255.73:53479,>,250-ENHANCEDSTATUSCODES,
2014-07-17T12:47:07.480Z,A1-S1\Windows SBS Internet Receive A1-S1,08D16FD38F3D3355,9,10.80.120.15:25,65.99.255.73:53479,>,250-AUTH,
2014-07-17T12:47:07.480Z,A1-S1\Windows SBS Internet Receive A1-S1,08D16FD38F3D3355,10,10.80.120.15:25,65.99.255.73:53479,>,250-8BITMIME,
2014-07-17T12:47:07.480Z,A1-S1\Windows SBS Internet Receive A1-S1,08D16FD38F3D3355,11,10.80.120.15:25,65.99.255.73:53479,>,250-BINARYMIME,
2014-07-17T12:47:07.480Z,A1-S1\Windows SBS Internet Receive A1-S1,08D16FD38F3D3355,12,10.80.120.15:25,65.99.255.73:53479,>,250 CHUNKING,
2014-07-17T12:47:07.511Z,A1-S1\Windows SBS Internet Receive A1-S1,08D16FD38F3D3355,13,10.80.120.15:25,65.99.255.73:53479,<,MAIL FROM:<[email protected]> SIZE=165270,
2014-07-17T12:47:07.511Z,A1-S1\Windows SBS Internet Receive A1-S1,08D16FD38F3D3355,14,10.80.120.15:25,65.99.255.73:53479,*,08D16FD38F3D3355;2014-07-17T12:47:07.370Z;1,receiving message
2014-07-17T12:47:07.511Z,A1-S1\Windows SBS Internet Receive A1-S1,08D16FD38F3D3355,15,10.80.120.15:25,65.99.255.73:53479,>,250 2.1.0 Sender OK,
2014-07-17T12:47:07.558Z,A1-S1\Windows SBS Internet Receive A1-S1,08D16FD38F3D3355,16,10.80.120.15:25,65.99.255.73:53479,<,RCPT TO:<[email protected]> ORCPT=rfc822;[email protected],
2014-07-17T12:47:07.558Z,A1-S1\Windows SBS Internet Receive A1-S1,08D16FD38F3D3355,17,10.80.120.15:25,65.99.255.73:53479,>,250 2.1.5 Recipient OK,
2014-07-17T12:47:10.496Z,A1-S1\Windows SBS Internet Receive A1-S1,08D16FD38F3D3355,18,10.80.120.15:25,65.99.255.73:53479,<,RSET,
2014-07-17T12:47:10.496Z,A1-S1\Windows SBS Internet Receive A1-S1,08D16FD38F3D3355,19,10.80.120.15:25,65.99.255.73:53479,>,250 2.0.0 Resetting,
2014-07-17T12:47:10.559Z,A1-S1\Windows SBS Internet Receive A1-S1,08D16FD38F3D3355,20,10.80.120.15:25,65.99.255.73:53479,<,QUIT ,
2014-07-17T12:47:10.559Z,A1-S1\Windows SBS Internet Receive A1-S1,08D16FD38F3D3355,21,10.80.120.15:25,65.99.255.73:53479,>,221 2.0.0 Service closing transmission channel,
Daniel

Hi,
According to the receive connector log, your emails were failed to be deliverd with DNR. If I misudnerstand the meaning, please feel free to let me know. If yes, I'd like to confirm the detail information in the DNR to narrow down the
cause.
Additionally, based on my research, the RSET command performs an SMTP reset, and then aborts the message that is currently being sent. Thus, the log didn't provide more information for troubleshooting. Is there any other error in your event log? please check
the event log when the issue happens again.
Thanks,
Angela Shi
TechNet Community Support

EPM 11.1.2.0 - SMTP Troubleshoot

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