ERMS issue on CRM5

Hi ERMS experts
I have problem whereby Emails are not routing to default Org Unit as configured
The responsible group is not automaticaly populated with Org Unit as configured when I see incoming email in Agent Inbox, instead its blank
This is what Ive done
New Org unit xx123456 has been created in PPOMA_CRM with email xyz at crm.net
SO28 - Added new address xyz at crm.net with ERMS recipient xyz at crm.net
CRMC_IC_AUIADDR - Defined receiving email xyz at crm.net
CRM_ERMS_WF_CUST - Org Unit xx123456 have been created assigned under TG 66100001.
ERMS1 WS 00200001 is setup with ERMS decision TS00207914. Org Unit and agents assigned over here
Event linkage has been activated
Service Manager profile has been defined accordingly. Our services are in the following order
1     SVC_PARAMS
5     FG_WEBFORM
10     RE_RULE_EXEC
50     UT_WORKITEMTEXT
70     AH_DEF_ROUTING
800     UT_ERMS_REPLICAT
Service ID RE_RULE_EXEC show default routing is pointing to Org xx123456
Rule modeler has been setup accordingly
Email xyz at crm.net to route to Org Unit XX123456
Generated rules under CRMD_ERMS_REGEN_RUL
When I check SWI1 dialog step for my work item, I see that ResponsibleNo has got no values
CRM_ERMS_LOGGING shows
Exception in method execute(CL_CRM_ERMS_SERVICE_MANAGER) : Service CL_CRM_ERMS_A
DD2FB_BP failed. at: CL_CRM_ERMS_FG_WF=============CP : CL_CRM_ERMS_FG_WF======
=======CM001 : 23
Processing policy Z**_ERMS_ROUTE
Reading policy:Z**_ERMS_ROUTE, context:ERMS, variant:DCE206C8F2347CF1841F000D5
6BC09CE
Processing rule container Route_serv ( E0046AB12300C8F183FE001E0B21D936 )
I went through John Burton's ERMS book as well as note 1143079 and a few threads on here, but cannot seem to resolve this
Pls assist me on this
Shamit

Hi,
I have made all required configuration for ERMS but we are not able to link inbound email to a CRM transaction.
procedure:
create outbound email from a CRM transaction(task) and insert tracking number - successful
customer responds to email and inbound email comes but it does not link it to CRM transaction(Task), could you please provide me info on how to make this happen,

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