ERMS Rule: E-Mail receiver and sender attributes
Hi Forum,
I created an ERMS Rule but it only works for the conditions that uses the Subject and content attributes. If I check for the Original_Receiver or Sender, then the rule is set to false.
Log:
xpath address:/parts/ORIGINAL_RECEIVER/text()
xpath value:
xpath address:/parts/SENDER_ADDRESS/text()
xpath value:
Any idea ?
Thanks a lot !!!
Hi,
Please check whether you have maintained the FG services FG_EMAIL and FG_WI_CONT ahead of the rule execution service RE_RULE_EXEC inside your Service Manager profile? If not, then please maintain the same.
It could be possible that, if you don't maintain these two FG services, then the determination of ORIGINAL_RECEIVER and SENDER_ADDRESS may not happen at runtime upon reciept of an inbound e-mail.
Best Regards,
Vinod
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