Error: 1 creative cloud desktop downloading an imac

Hi, I have a problem downloading creative cloud on my desk, half download I get that you can not error: 1 and not let me download creative cloud on my imac, on my laptop if I could make downloading without any problem, what I can do?, thanks

Camilo chinchilla please try the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to resolve your current error.  If you can update this discussion with the results it would be appreciated.

Similar Messages

  • Creative Cloud Desktop Download Error.

    I cannot install any applications because all I get is this screen:
    I've been through all the suggested troublshooting and nothing works.

    If the document that Mylenium has suggested doesn't work, I suggest you try the following steps and let us know of the result.
    1) Remove Creative Cloud Desktop Application from your machine by going to control panel.
    ( Only do the following steps if you have absolutely no other Adobe applications installed on the machine).
    2) Navigate to C:\Program Files (x86)\Common Files\Adobe and rename the folder to Adobe_old
    3) Navigate to C:\Program Files \Common Files\Adobe and rename it to Adobe _old
    4) Navigate to C:\Users\USERNAME\AppData\Local\Adobe and rename this to Adobe_old.
    Post trying the above, please Download Creative CLoud Desktop Application from this link : Download Adobe Creative Cloud apps | Free Adobe CC trial and try the installation again.
    Oh and yes, do not forget to turn off the Antivirus post installation to make sure your Antivirus is not blocking the application to connect to us.

  • Creative Cloud Desktop download utility running on Mac 10.8 fails to show apps/install apps

    After purchasing subscription, downloading and installing the Creative Cloud Desktop Version (2.0.0.183) utility, I am unable to install a single app. When on the 'App' screen a spinning circle appears. I have tried reinstalling the Creative Cloud Desktop Utility many times, spoken with chat member who suggested deleting a database file in the OOBE folder, then restarting computer—none of these have worked. I have been struggling with this for over 5 hours, trawling forums with little success. I also have older versions of Adobe software (ie CS4. CS5, CS5.5 and CS6 which I do not want to delete).
    I am running a Mac system 10.8, have 50 Gb drive space available and 32 Gb of ram.
    Welcome any help as I purchased software subscription I cannot use.
    Thanks

    KlippyKlein it sounds like you have archived the Opm.db file located in /Users/<UserName>/Library/Application Support/Adobe/OOBE is this correct?
    If so can you also try renaming the Library/Application Support/Adobe/OOBE to OOBE_Old.  Once this is done please reinstall the Creative Cloud application from https://creative.adobe.com/.

  • Synchronize Files error on Creative Cloud desktop

    Hi there,
    I can't synchronize anymore my files with the creative cloud Desktop.
    I am running Creative Cloud Windows 8.1 64 bits. My OS and my softwares are uptodate. I think it's since 1 or two CC Desktop update that i can't synchronize files anymore. Fonts are still synchronized.
    I've tryed evrything i could:
         -remove and reinstall CC desktop
         -stop synchronize, star again
         -place the folder to default location
         -no file in the folder
    And even with no files in it it can't synchronize lol
    When i remove and re-install it works fine, i can put files and it's synchronize well. But when i re-start my comp it show "error can't synchronize"
    At work I'm running Windows 8.1 64 bits CC Team and it works fine. The only difference is my Anti virus, F-secure at work, Avast at home.
    I Hope you've got some ideas for me..
    Cheers

    I agree... a late evening talk would be better than chat. I think I'll have to give a call next week and hopefully talk to someone that I can explain the situation.
    Right now CC is working okay with exception of the files and fonts.. I'm enjoying the latest software and can see all the apps and able to install as needed. I've just recently explored the other features. Such as storing files in the cloud account.
    I thought it would be easy. The website uploaded them fine and a few test files are there but I just don't see them in the CC desktop app. Also the "Turn File and Font Sync OFF" in the dropdown at
    top of the app looks the same. It won't toggle when clicked on.
    It's hard to determine what is current information sometimes that I'm reading on forums. I have seen where the files feature is not available yet but I'm just not sure if that was from the past or still not working. There should be a page that you can go to that is the very most up to date information and maybe there is but I haven't found it. 
    I was able to get Typekit font account and for a moment I thought that was going to work. It showed under Fonts in the CC app on my desktop but that's all it did was show up. The moment I tried to retrieve a font through clicking it then everything under Font disappeared and now when I click the Fonts tab it's a blank white window with the wheel spinning in the center like it's loading.
    One last thing regarding the files syncing. I believe there is suppose to be a folder on your computer that it creates and that's where the files are on your computer that match those in the cloud storage. I can't find that folder on my computer. I've done a search but no folder. I'm on Windows 7. Might still go back to that feature not being available though and just part of that.
    If I find something out useful I'll let you know. I'll call on Monday if I can.
    Thanks for the reply.
    S

  • Error A12E6 Creative Cloud Desktop Install

    Mac OS, 10.8.4, 16RAM
    I've tried every "solution" found: cleaner app, uninstalling CC desktop, creating a new admin user, deleting the OOBE folder, etc.
    Any help please?

    Hi Scott,
    My post may have overlapped your post. Thank you for your time. My problem has been solved. I'm glad your method worked for you. I recall seeing your fix somewhere and did try it without success. Thanks for posting! I do love how the Adobe user community steps up.
    In chatting with Adobe tech support, Saravana, who solved the problem, there was no need to disable security or go to root. I had already uninstalled Creative Cloud Desktop before my message.
    Saravana had me delete /tmp files first. That didn't work. Then we methodically renamed a few folders and deleted the Adobe Application Manager and a few Creative Cloud files...wish I saved the chat and then I could be more specific. Yet, others can just go to support chat and get the same help. I find this rather rare and welcome.
    Installed CC Desktop while still in chat and it worked! even though it showed none of my prev installed CC apps installed. However, installing them again worked just fine. Was worried that my Lightroom DB might not be found. It was. FYI: haven't install everything just yet as of this writing. Yet, AE, Photoshop, Illustrator, Audition, and Premiere, my mainstay apps launch just fine.
    I know that the transition to CC has caused a few problems and controversy. I'm a developer myself and understand this. Overall, I like CC much better than CS6 and before because of continual updates and a reasonable licence that allows the apps on my laptop and desktop.
    However, do desire that if I chose not to subscribe after a year (Ideally because I'm in Fiji or Bali after a good gig), that my old versions would continue to work as in the old days. My only pet peave, and would lobby for this kind of functionality from Adobe. Also, maybe some kind of fair licence for hobbyists/students other than the "elements" line. Many of those hobbyists/students have turned into valued collaborators even if they were running CS4 Creative Suite Student edition that they bought 3 years ago for $300.
    Best,
    Geoff

  • Error on Creative Cloud Desktop - not allowing sign in.

    I am using Windows 7  - I have an adobe account .
    I am trying to download the 30 day trial of Photoshop .
    It has downloaded .
    I get the icon on the desktop for Creative Cloud.
    I use my adobe credentials to sign in the timer swirls around for approx 30-40 seconds and then it shows the same box asking me to resign in.
    Trying to give you as much info as possible and have attached a screen video to show you. 

    Hi Traceyann7,
    Thanks for the information.
    I would like to suggest a link which could be a great help to you.
    Link : You are no longer signed into your Creative Cloud applications
    Thanks,
    Atul Saini

  • My creative cloud desktop downloader does not install

    Hi
    The desktop downloader had an update, that I ran 3 days ago.
    it downloads, but then after i allow it to make changes, it quits with an error and no further information.
    I have trdied several times over the last few days
    thanks

    Hi jumpsuitart,
    Please let us know your Operating system and exact error message at the time of failure.
    Also, Please share the PDApp.log from the below location :-
    • Windows XP: \Documents and Settings\[username]\Local Settings\Temp
    • Windows Vista and Windows 7: \Users\[username]\AppData\Local\Temp
    • Mac OS: Users/~/Library/Logs
    Note :- DO NOT PASTE THE LOG HERE RATHER PUT IT ON PASTEBIN.COM AND SHARE THE LINK HERE.
    Thanks,
    Manish Sharma

  • Creative Cloud Desktop for Mac

    Download error for Creative Cloud Desktop for Mac. Error message is. Error Starting Creative Cloud. Cookies dir. cannot make folder/cookies: Permission denied (error 13) Any suggestions?

    Hi MistyTom,
    The error 13 does look like a permission issue.
    Please try logging in as a root user and install the Adobe Creative Cloud application under that account. 
    You can find details on how to log in as root at OS X Mountain Lion:
    Enable and disable the root user - http://support.apple.com/kb/PH11331
    In addition please refer to the following forum thread on error 13 issue.
    http://forums.adobe.com/message/5628798#5628798
    Regards,
    Sumit Singh

  • The 'Apps' tab in my Creative Cloud Desktop app shows a Download Error

    I have tried uninstalling, downloading, and reinstalling Creative Cloud Desktop and continue to get the Download Error prompt.  It either shows the Download Error prompt or it continues to just think and think and think.  All the other tabs work normally. I've also signed out and signed in of my CC account multiple times . . . with the same outcome.
    All of this started after I had updated all the available updates . . . I was also looking to install Lightroom CC.

    You may try providing full permissions to Adobe folders under ~/library/Application Support and /library/Application Support.
    Then launch Creative Cloud app and try loading Apps list 
    Still same ?
    Try below steps :
    1)
    Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
    2)
    Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
    (Applications>Utiliites)
    Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
    3)
    Trash Adobe Creative Cloud from Applications well.
    4)
    1) Right click on Finder icon and  select "Go-ToFolder " option.
    2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
    ~/library
    3)Then navigate to Application Support>Adobe.
    Open Adobe folder and trash folders named AAMUpdater and OOBE.
    5)
    1) Right click on Finder icon and  select "Go-To" Folder option.
    2) You will get a text box, type-in below command and then hit 'Return' key.
    /library
    3)Then navigate to Application Support>Adobe.
    Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.
    6)
    Click on the below link and download & run Adobe Cleaner tool :
    Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
    https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/…
    7)
    Click on the below link and download and install Creative Cloud desktop app.
    https://creative.adobe.com/products/creative-cloud

  • Creative cloud desktop won't load the "apps" section/shows download error/ have uninstalled & reinstalled/ also completed yosemite os install successfully to see if it was a compatability issue/but still shows download error on apps/ this only occurred af

    I have a macbook pro 2010 & extra storage and drive space
    I don't know what the link is between the new creative cloud update in january and the loss of my apps  & downloading error after that update, to the desktop window?
    Before that I hadn't had any trouble with the apps window..all the other parts are syncing and seem fine?
    I uninstalled & reinstalled the creative cloud desktop
    I installed the yosemite os x to see if the new interface was an issue...all was fine with the yosemite install
    I have checked for the answer in the troubleshooting guide
    nothing seems to apply at this point...
    didn't know if anyone else was having the same difficulty?
    Thanks

    is this the 'unknown' download error or some other error?  attaching a screenshot of the error if it's in english would be helpful.

  • Download Error for apps from Creative Cloud desktop

    I have just signed up for the CS6 cloud package. As a teacher, I've paid for the Student or Teacher arrangement. However, I have not been able to download and install any of the applications. My first attempt was to download Acrobat from the website downloader; the system went throught the motions of installing the Application Manager app, but failed even though the icon was installed on my desktop. So I tried by installing the Creative Cloud desktop app. The installation seemed successful, but a cannot even get to see the apps and get a Download Error message!

    Hi, Deian47
    If the above link doesn't work then follow the thread http://forums.adobe.com/message/5469534, it has all the possibilities and their solutions.
    Thanks!
    Ankit

  • "Download Error" in my Creative Cloud Desktop

    I have a "Download Error" message in my Creative Cloud Desktop Window.  It tells me to Contact Customer Support and there's a blue button that says "Download Creative Cloud".  When I click on the button, I get the message "The Creative Cloud Download Center is currently unavailable."  Is this a problem on my end or yours?

    I have the same issue, I have just signed up as a new user and am facing the same error message; The download center is unavaible at the moment, is there any news on this as I suspect its an issue from Adobes perpective?

  • Download of adobe creative cloud desktop always stops with error code 207. Trying for 6 hours now. What now?

    Hi.
    I started a Creative Cloud abonement and try to install applications. But the download of the "adobe creative cloud desktop" always stops with error code 207 (No answer from server, try later). I am trying for 6 hours but the problem is still the same. What can I do?
    Thank you,
    Heiko

    Errors 201 & 205 & 206 & 207 or several U43 errors
    -http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Creative cloud desktop app show APPD download error

    Creative Cloud desktop app show APPS 'download error' - gives the option to reload applications or contact customer service
    Reload doesn't work
    I tried uninstalling and reinstalling the app - same error
    Trouble began after I attempted to download a Bridge update which wouldn't complete

    Spent 2.5 hours on support chat and screen sharing with adobe support today, and after many uninstalls, CC clean ups etc, they could not get it working.
    Like you, it has always worked until today.
    The only thing we could get to work was to login to os x as root user and run Creative cloud from there.
    It's a PITA, but I am used to it because my desktop CC installer has been broken since last year, so I now have two computers with broken CC installers.
    OS X Mavericks: Enable and disable the root user
    good luck

  • Creative Cloud Desktop App Shows Download Error

    I installed the Adobe Creative Cloud desktop app.  When I click Install Adobe Apps I get an error message that says, "Download Error.  Press Retry to try again or contact customer support."  Pressing the Reload Applications button just repeats the same error.  I disabled my antivirus, Windows firewall, bypassed my Cisco firewall and nothing changes.  No error code number is given.
    I'm running Windows 7 Pro, SP1, 32bit, 4Gb memory.
    Any ideas?

    Phone: 800-833-6687 (US daytime only 5AM-7PM PST, Monday-Friday).
    Chat: For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Creative Cloud support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

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