Error 1316 while trying to uninstall desktop manager.

I am getting the following error while trying to uninstall the Blackberry Device Software Updater 7:1.0.95.
Error 1216: The specified user already exists.
I no longer have the phone or need the software.

Hi (both) and Welcome to the Forums!
Here are the clean uninstall instructions:
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB02206&slic...
Along with a KB about the 1316 error:
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB04272&slic...
If you are on Vista, make sure that you run everything with "Run As Administrator". If on XP, make sure you are logged into the machine using an account with administrative rights.
Hope that helps!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Similar Messages

Error occurred while trying to access desktop

Dear friends, 
I'm working with Composition Environment 7.1 trial version. 
I read some other related posts, but they don't apply to our situation. 
The problem is: while trying to login into the Portal (with any user) the following error message is displayed: 
Error occurred while trying to access desktop: "portal_content/every_user/general/defaultDesktop". The object does not exist or you are not authorized to access it. If this problem persists, contact your system administrator. 
The problem began when I deleted an Iview (generated with Visual Composer). 
When I go to the NWA developer traces I find the following stack trace: 
Exception when calling ObjectFactory for portal_content/administrator/super_admin/main_rules
[EXCEPTION]
javax.naming.NamingException
at com.sap.portal.pcm.GeneralSemanticsSrv.getDefaultContext(GeneralSemanticsSrv.java:194)
at com.sapportals.portal.resolving.sl.RulePcmObjectFactory.initialize(RulePcmObjectFactory.java:169)
at com.sapportals.portal.resolving.sl.RulePcmObjectFactory.getObjectInstance(RulePcmObjectFactory.java:68)
at com.sap.tc.pcd.proxies.JndiProxy.getObjectInstance(JndiProxy.java:69)
at com.sapportals.portal.pcd.gl.PcdGlContext.getSemanticObject(PcdGlContext.java:962)
at com.sapportals.portal.pcd.gl.PcdGlContext.getSemanticObject(PcdGlContext.java:742)
at com.sapportals.portal.pcd.gl.PcdGlContext.lookup(PcdGlContext.java:121)
at com.sapportals.portal.pcd.gl.PcdProxyContext.lookup(PcdProxyContext.java:1821)
at com.sapportals.portal.pcd.gl.PcdProxyContext.lookup(PcdProxyContext.java:1807)
at com.sapportals.portal.resolving.sl.PcmRuleStorage$Loader.load(PcmRuleStorage.java:465)
at com.sapportals.portal.resolving.sl.PcmRuleStorage.load(PcmRuleStorage.java:160)
at com.sapportals.portal.resolving.CResolverService.getRulesInternal(CResolverService.java:314)
at com.sapportals.portal.resolving.CResolverService.resolve(CResolverService.java:208)
at com.sap.portal.desktop.DesktopService.getDesktopUrl(DesktopService.java:835)
at com.sap.portal.desktop.DesktopService.getDesktopUrl(DesktopService.java:682)
at com.sap.portal.desktop.DesktopService.getAndHangDesktop(DesktopService.java:494)
at com.sap.portal.desktop.DesktopService.getTheme(DesktopService.java:1414)
at com.sapportals.portal.prt.service.laf.LAFService.getCurrentTheme(LAFService.java:1074)
at com.sapportals.portal.prt.service.laf.LAFService.getCurrentRuntimeTheme(LAFService.java:1132)
at com.sapportals.portal.prt.service.laf.LAFService.getThemeToUseIdAndVersion(LAFService.java:1720)
at com.sapportals.portal.prt.service.laf.LAFService.getThemePartURL(LAFService.java:987)
at com.sapportals.portal.htmlb.HTMLBService.onHeadTagBegin(HTMLBService.java:138)
at com.sapportals.portal.htmlb.HTMLBService.doDocumentHook(HTMLBService.java:126)
at com.sapportals.portal.prt.service.document.DocumentHookMulticaster.doDocumentHook(DocumentHookMulticaster.java:111)
at com.sapportals.portal.prt.service.document.DocumentHookMulticaster.doDocumentHook(DocumentHookMulticaster.java:111)
at com.sapportals.portal.prt.service.document.DocumentHookMulticaster.doDocumentHook(DocumentHookMulticaster.java:111)
at com.sapportals.portal.prt.service.document.DocumentHookService.doDocumentHook(DocumentHookService.java:133)
at com.sapportals.portal.prt.service.document.DocumentHookServiceNew.doDocumentHook(DocumentHookServiceNew.java:290)
at com.sapportals.portal.prt.connection.PortalHook.doDocumentHook(PortalHook.java:828)
at com.sap.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:613)
at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:203)
at com.sap.portal.prt.dispatcher.DispatcherServlet.service(DispatcherServlet.java:133)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
at com.sap.engine.services.servlets_jsp.server.Invokable.invoke(Invokable.java:140)
at com.sap.engine.services.servlets_jsp.server.Invokable.invoke(Invokable.java:37)
at com.sap.engine.services.servlets_jsp.server.servlet.InvokerServlet.service(InvokerServlet.java:144)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
at com.sap.engine.services.servlets_jsp.server.Invokable.invoke(Invokable.java:140)
at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doCached(RequestDispatcherImpl.java:517)
at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:356)
at com.sap.portal.navigation.Gateway.service(Gateway.java:145)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.runServlet(FilterChainImpl.java:162)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:81)
at com.sap.portal.http.EnrichNavRequestFilter.doFilter(EnrichNavRequestFilter.java:49)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:73)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:441)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:291)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:396)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:385)
at com.sap.engine.services.servlets_jsp.filters.DSRWebContainerFilter.process(DSRWebContainerFilter.java:48)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.servlets_jsp.filters.ServletSelector.process(ServletSelector.java:76)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.servlets_jsp.filters.ApplicationSelector.process(ApplicationSelector.java:240)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.WebContainerInvoker.process(WebContainerInvoker.java:78)
at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.ResponseLogWriter.process(ResponseLogWriter.java:60)
at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.DefineHostFilter.process(DefineHostFilter.java:27)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.MonitoringFilter.process(MonitoringFilter.java:29)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.MemoryStatisticFilter.process(MemoryStatisticFilter.java:43)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.DSRHttpFilter.process(DSRHttpFilter.java:42)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.server.Processor.chainedRequest(Processor.java:425)
at com.sap.engine.services.httpserver.server.Processor$FCAProcessorThread.process(Processor.java:250)
at com.sap.engine.services.httpserver.server.rcm.RequestProcessorThread.run(RequestProcessorThread.java:45)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:109)
at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:314 
I'll appreciate any comments or suggestions. 
Have a nice day, 
Manuel
Edited by: manudubinsky on Sep 23, 2009 4:30 PM
Edited by: manudubinsky on Sep 23, 2009 4:55 PM
Edited by: manudubinsky on Sep 23, 2009 5:15 PM

Hello there,
Another option is to create a sap* user( then no other user can login) create another user and try login.
The steps are given here
http://wiki.sdn.sap.com/wiki/display/EP/ToResetAdministratorPasswordthroughConfigTool
But I guess CE dont have config tool. so you will have to do the same steps at NWA.
If all these fail, I am afraid only option is to reinstall the Portal.
Regards,
Vivek Nidhi

Error occured while trying to access desktop:

Hi All,
I've search all the threads I can find on here and tried everything they have suggested but to no avail.
I have a customer desktop which is working in Dev/QA, it's now gone into Production and I get:
Error occured while trying to access desktop:"[location of desktop]t". The object does not exit or you are not authorized to access it .if this probblem persiste contact your system administrator.
The object exists as the main_rules will apply the pcd location of the desktop.
I've made sure the permissions of all the folders and the objects match QA and the Everyone group and eu role has Read and end user assigned.
Security Zone permissions match and it works if I assign Super Admin to the user.
Any help appreciated!

Hello All,
I just experienced the same. I had all properties set ok, but no acces for the desktop when loggin in.
So I did what is written above: just changed the Desktop Id and magically I could login/access it
Probably PCD inconsistencies is the cause of this issue.
Best Regards,
Marco

Error 1316 when trying to uninstall, repair or update Adobe Acrobat Reader

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The error message is:
Error 2316 A network error occured while attempting to read from C:\Windows\Installer\AcroRead.msi.
Googling seems to find others with similar problems, but no help on the Adobe Knowledge Base.
Can anyone help?

>neither in the adobe site.
If you go to the thread list for Reader and choose "Search Forum" and use 1316 as your search parameter, you get tons of hits.

Error Message while trying to open media manager

When I try to open the media manager on the Blackberry Desktop Manager for my Storm, a window opens with the following:
Microsoft Visual C++ Runtime Library
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c:\programfiles\roxio\mediamanager9\mediamanager.exe
This application has requested the Runtime to terminate in an unusual way.
Please contact the application's support team for more information.
When I click OK, another window opens up with:
c:\programfiles\roxio\mediamanager9\mediamanager.exe
R6025
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you need a microsd card and not a sd card. the microsd card is 1/4 size of the SDcard.
after the memory card has been formatted, you can then move the pictures from the internal memory of the Blackberry to the memory card.
And then with a card reader or the blackberry, access your memory card with Windows Explorer.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

I can't uninstall FF 3.6.3 for newer version. Error Msg: "An error occurred while trying to uninstall Mozilla Firefox (3.6.3). It may have already been uninstalled." BUT, it's not and it runs but I can't upgrade until it's removed. HOW?

Cannot uninstall an old version of FF in order to get the new version.

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Solved!
Go to Solution.

vermontgolfer wrote:
Am experiencing the same problem. I recently upgraded to Desktop Software 5.0.1 and somehow never properly uninstalled v4.2. I now have both on my system and am getting an annoying Roxio Message, each time I start my computer, which only started after this upgrade. I have tried repeatedly to uninstall version 4.2. It goes thru the process, but at the end I get the following message:
Error 1316.A network error occurred while attempting to read from the file C:\Windows\Installer\Blackberry Desktop Software's
I have complete Administrator authority, so that is not a reason.
The new 5.0 Desktop Software is working fine, but again, I think this Roxio pop up installer message is related to either not properly installing 4.2 or having multiple DM on my computer.
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Thanks.
Hi and Welcome to the Forums!
Given what you describe, I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove all device OS update packages from your PC (add/remove programs)
2) Cleanly uninstall any and all versions of the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported that there are more registry keys to remove than are discussed in that KB
Others have reported the use of a registry cleansing tool to also be helpful
You may further need to dig for and remove anything that is remotely Roxio...those can be somewhat hard to find at times.
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchronizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
If you don't really need Media Manager, then don't grab the version with it.
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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Code Snippet
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Windows Deployment Services Management Utility [Version 6.0.6001.16510]
Copyright (C) Microsoft Corporation. All rights reserved.
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Code Snippet
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It looks like you are trying to run OSX on a Windows PC with VMware Workstation...
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lornes1123 wrote:
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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2010-08-04 13:57:58, Error [0x0f0073] SYSPRP RunExternalDlls:Not running DLLs; either the machine is in an invalid state or we couldn't update the recorded state, dwRet = 31
2010-08-04 13:57:58, Error [0x0f00ae] SYSPRP WinMain:Hit failure while processing sysprep cleanup external providers; hr = 0x8007001f
I've seen articles referring to the Windows Software Licensing Rearm program may have issues running more than three times in a single Windows image and to add <SkipRearm>1</SkipRearm> in the /unattend file... but this did not help.
The Windows Media Player Network Sharing Service has also been disabled which is often referred to in other posts.
The KB article: http://support.microsoft.com/kb/947212/en-us indicated that the resolution is to re-create the image for the machine... This is very frustrating. I'm hoping that there is
a better resolution???
How do you sysprep a machine more than three times to avoid this error?
Thanks!!
930193

I had a problem Where Runing slmgr /dlv returned 0 and could not sysprep a
32 bit Win 7 Installed on C:drive
Here is what I did to succeed whit Sysprep.
Disable UAC
Based on
This :
open notepad and copy paste the following:
@ECHO OFF
setLocal Enabledelayedexpansion
for %%d in (c d e f g h i j k l m n o p q r s t u v w x y z) do (
if exist %%d:\windows\system32 (
 SET drv1=%%d:\windows\system32
 reg load HKLM\MY_SYSTEM !drv1!
 reg delete HKLM\MY_SYSTEM\WPA /f
 reg unload HKLM\MY_SYSTEM
 GOTO END
:END
ECHO Done, Rebooting system...
timeout 3
wpeutil reboot
Then in notepad chose file>save as, in File Type select "All Files", name it "c:\reset.bat"
Reboot Your Pc, after bios screen press F8, Select "Repair Your Computer", select your keyboard layout, enter your credentials if needed,
then select the last option "Open Command Prompt"
type "c:\reset.bat" or "d:\reset.bat" (Sometimes Your Windows Partition get a different letter on the repair environment)
Back on Windows follow step five if needed.
Check under slmgr /dlv you have more than 0 under "Remaining Windows Rearm count"
Download pstools.zip from
here, extract content an copy psexec.exe to %windir%\System32
run psexec.exe and accept the license agreement so it won't bother when running afterwards, close it.
open notepad and copy paste the following:
@ECHO OFF
echo Stopping Windows Media Player Sharing Service..
echo.
net stop wmpnetworksvc
echo.
echo Deleting Old Sysprep Logs...
echo.
del /f /s /q %windir%\System32\sysprep\panther\*.*
echo.
echo Adding Required Sysprep Registry Keys...
echo.
REG ADD "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SoftwareProtectionPlatform" /v SkipRearm /t REG_DWORD /d 00000001 /f
REG ADD HKLM\SYSTEM\Setup\Status\SysprepStatus /v GeneralizationState /t REG_DWORD /d 00000007 /f
REG ADD HKLM\SYSTEM\Setup\Status\SysprepStatus /v CleanupState /t REG_DWORD /d 00000002 /f
psexec -i -s REG ADD HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\Sysprep\Cleanup /v "{EC9FE15D-99DD-4FB9-90D5-5B56E42A0F80}" /t REG_SZ /d "C:\\Windows\\System32\\iesysprep.dll,Sysprep_Cleanup_IE" /f
psexec -i -s REG ADD HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\Sysprep\Generalize /v "{EC9FE15D-99DD-4FB9-90D5-CE53C91AB9A1}" /t REG_SZ /d "C:\\Windows\\System32\\iesysprep.dll,Sysprep_Cleanup_IE" /f
psexec -i -s REG ADD HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\Sysprep\Specialize /v "{EC9FE15D-99DD-4FB9-90D5-676C338DC1DA}" /t REG_SZ /d "C:\\Windows\\System32\\iesysprep.dll,Sysprep_Cleanup_IE" /f
echo.
echo Uninstalling MSDTC...
echo.
msdtc -uninstall
timeout 10
echo.
echo Reinstalling MSDTC...
echo.
msdtc -install
timeout 10
echo.
echo Cross Your Fingers, Finally Running Sysprep...
echo.
%windir%\System32\sysprep\sysprep /generalize /oobe /shutdown /unattend:unattend.xml
Change Last Line to suit your needs, ie: if you are not using an unnattend answer file, then delete /unattend:unattend.xml"
Then in notepad chose file>save as, in File Type select "All Files", name it "%windir%\System32\do.cmd"
if you use an unattend.xml file copy it to %windir%\System32\sysprep folder.
Once you are ready run %windir%\System32\do.cmd
Hope it helps,

An error occurred while trying to communicate with the web browser.

I have opened a PDF in the Acrobat reader V 8.2.4. It has live links.
Only the FF browser is open.
When I click a link in the PDF, I successfully get the message 'The document is trying to connect to...' which I allow and then successfully hyperlink to the web page displayed in FF.
When I click an image in the PDF, which has a url attached to it, I get the message 'An error occurred while trying to communicate with the web browser.'
[Sorry to say in IE7 when I click the image, I hyperlink to the web page like I do when I click the link.]
Question is: What setting or other step do I need to take with FF so when I click the image in the PDF I link to a web page like I do when I click the link in the PDF?
Thank you!

Your above posted system details show outdated plugin(s) with known security and stability risks.
# Adobe Shockwave for Director Netscape plug-in, version 10.2
# Adobe PDF Plug-In For Firefox and Netscape 8.2.4
# Shockwave Flash 10.0 r22
Update the [[Java]] plugin to the latest version.
*http://java.sun.com/javase/downloads/index.jsp (Java Platform: Download JRE)
Update the [[Managing the Flash plugin|Flash]] plugin to the latest version.
*http://www.adobe.com/software/flash/about/
Update the [[Adobe Reader]] plugin to the latest version.
*http://get.adobe.com/reader/otherversions/

Error 1316 while trying to uninstall desktop manager.

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