Error 1603 cancels installation of Office 2013 on Windows 7 (64 Bit)
Hi,
I downloaded the Office 2013 Professional Plus x64 Preview and I am trying to install it on Windows 7 x64. I searched everywhere and tried every given solution but the installation always fails when there is around 80 % of the progress bar filled and it
states something like "office has encountered an error during installation". When I close the window the following error message appears:
Error signature:
P1: 15.0.4420.1017
P2: OSETUP.DLL
P3: 15.0.4420.1017
P4: 1603
P5: Unspecified
P6: FC73469E
P7: 1603
P8:
P9:
P10:
In the log file the first error comes up like this:
2013/01/31 16:23:43:691::[3056] PERF: TickCount=2226493 Name=MsiPackage::Install Description=Calling OMsiInstaller::InstallProduct for package file "C:\MSOCache\All Users\{91150000-0011-0000-1000-0000000FF1CE}-C\ProPlusrWW.msi"
2013/01/31 17:13:34:324::[3056] WER element [P4] is set to value [1603]
2013/01/31 17:13:34:324::[3056] WER element [P7] is set to value [1603]
2013/01/31 17:13:34:325::[3056] WER element [P6] is set to value [%s %s]
2013/01/31 17:13:34:325::[3056] WER element [P6] is converted to [FC73469E]
2013/01/31 17:13:34:325::[3056] Error: Failed to install product: C:\MSOCache\All Users\{91150000-0011-0000-1000-0000000FF1CE}-C\ProPlusrWW.msi ErrorCode: 1603(0x643).
2013/01/31 17:13:34:325::[3056] Log level changed from: Standard to: Verbose
2013/01/31 17:13:34:325::[3056] Rolling back chain
2013/01/31 17:13:34:325::[3056] Error attaching to OSE, error 0x00000000
2013/01/31 17:13:34:325::[3056] Stopping running ose
In the verbose logs the following errors pop up:
MSI (s) (C4!48) [14:36:17:678]: Creating MSIHANDLE (17078) of type 790531 for thread 3912
CAQuietExec: Error: Could not initialize in C:\Program Files\Microsoft Office\Office15\McePerfCtr.man .
Error code: 534
MSI (s) (C4!48) [14:36:17:756]: Closing MSIHANDLE (17078) of type 790531 for thread 3912
MSI (s) (C4!48) [14:36:17:779]: Creating MSIHANDLE (17079) of type 790531 for thread 3912
CAQuietExec: Error 0x80070216: Command line returned an error.
MSI (s) (C4!48) [14:36:17:846]: Closing MSIHANDLE (17079) of type 790531 for thread 3912
MSI (s) (C4!48) [14:36:17:878]: Creating MSIHANDLE (17080) of type 790531 for thread 3912
CAQuietExec: Error 0x80070216: CAQuietExec Failed
MSI (s) (C4!48) [14:36:17:937]: Closing MSIHANDLE (17080) of type 790531 for thread 3912
CustomAction RegisterPerfmonManifest returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (C4:08) [14:36:17:997]: Closing MSIHANDLE (17074) of type 790536 for thread 3464
Action closed at 14:36:18: InstallExecute. value is 3.
Here are some of the things I tried that did not solve the problem:
- The task scheduler is running and working and there are no tasks that give any error
- I deleted the "Microsoft Help" folder
- I deleted the file "Rgstrtn.lck"
- In the registry I deleted "AppCompatFlags"
- In the registry "NtfsDisable8dot3NameCreation" is set to "0"
- I deleted everything inside the "TEMP" folder
- I deleted every old versions of Office and their remaining files
- I used the FixIt files to scrub any old Office installations
- I am logged in as Administrator, have UAC turned off and gave my account ownership and full access to every file and folder
- I tried installing on a "clean reboot", tried installing in secured mode, started the setup.exe with administrator rights
- I tried unregistering and registering "msiexec"
- I tried extracting the files from the .img file and I am running from C:\ and installing to the standard folder
Is there anything I can do to get it to finally work?
For such situation, I'd suggest the following:
1. Remove current installed office with the fix-it tool in
KB2739501, and follow the "Remove Office manually" section to make sure there are no remaining files
2. Either download a trial version of Office 2013 from
http://office.microsoft.com/, or from
http://technet.microsoft.com/en-us/evalcenter/jj937170
3. Reboot your computer in clean boot mode, and run setup again
Max Meng
TechNet Community Support
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00000001 0.00000000
[23512] /-----------------------------------------------------------------------
00000002 0.00000000
[23512] Public API called: IpcFreeMemory
00000003 0.00000000
[23512] pb: 0000005F3D432070
00000004 3.09854221
[23512] /-----------------------------------------------------------------------
00000005 3.09854221
[23512] Public API called: IpcpBootstrapUser
00000006 3.09854221
[23512] pConnectionInfo: NULL
00000007 3.09854221
[23512] pUser: PCIPC_USER
00000008 3.09854221
[23512] -->dwType: 1
00000009 3.09854221
[23512] -->wszID: [email protected]
00000010 3.09854221
[23512] pToken: PCIPCP_TOKEN
00000011 3.09854221
[23512] -->dwType: 2
00000012 3.09854221
[23512] -->pcvTokenData: NULL
00000013 3.09854221
[23512] -->cbTokenData: 0x00000000
00000014 3.09854221
[23512] pContext: PCIPC_PROMPT_CTX
00000015 3.09854221
[23512] -->cbSize: 40
00000016 3.09854221
[23512] -->hwndParent: NULL
00000017 3.09854221
[23512] -->dwFlags: 0x00000000
00000018 3.09854221
[23512] -->hCancelEvent: 0000000000000558
00000019 3.09854221
[23512] -->pcCredential:
00000020 3.09854221
[23512] NULL
00000021 3.09854221
[23512] pvReserved: NULL
00000022 3.09866428
[23512] [msipc]:Disabled SSPI auth for RMSO
00000023 3.09868693
[23512] [msipc]:IpcTokenCache::GetCachedToken Creating a new IIpcToken
00000024 3.09872818
[23512] [msipc]:+LoggedOnUserToken Created
00000025 3.09875011
[23512] [msipp]:+ippGetUser
00000026 3.09876585
[23512] [msipp]:+ippGetUserForUserInfo
00000027 3.09879208
[23512] [msipp]:+IPPUserIdentity::InitializeIdentityForUserInfo entered
00000028 3.09882998
[23512] [msipp]:+IPPLicenseStore::GetMachineCert
00000029 3.09911990
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\msdrm\clientsdk\store\drmstore.cpp(2222)
00000030 3.09911990
[23512] HRESULT = 0x8004f00d
00000031 3.09914303
[23512] [msipc]:+ippActivateMachine
00000032 3.09933877
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\msdrm\clientsdk\store\drmstore.cpp(708)
00000033 3.09933877
[23512] HRESULT = 0x8004f00d
00000034 3.09944534
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\msdrm\clientsdk\store\drmstore.cpp(763)
00000035 3.09944534
[23512] HRESULT = 0x8004f00d
00000036 3.09955812
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\msdrm\clientsdk\store\drmstore.cpp(708)
00000037 3.09955812
[23512] HRESULT = 0x8004f00d
00000038 3.09959126
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\msdrm\clientsdk\store\drmstore.cpp(763)
00000039 3.09959126
[23512] HRESULT = 0x8004f00d
00000040 3.09977841
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\msdrm\clientsdk\store\drmstore.cpp(708)
00000041 3.09977841
[23512] HRESULT = 0x8004f00d
00000042 3.09981275
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\msdrm\clientsdk\store\drmstore.cpp(763)
00000043 3.09981275
[23512] HRESULT = 0x8004f00d
00000044 3.09994483
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\msdrm\clientsdk\store\drmstore.cpp(708)
00000045 3.09994483
[23512] HRESULT = 0x8004f00d
00000046 3.09997869
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\msdrm\clientsdk\store\drmstore.cpp(763)
00000047 3.09997869
[23512] HRESULT = 0x8004f00d
00000048 3.10005188
[23512] Exception at d:\bt\2274\private\client\source\port\windows\ipcossecuritygeneral.cpp(90): hr = CDRMtoSP::CreateMachineCerts()
00000049 3.10005188
[23512] HRESULT = 0x80070002
00000050 3.10007334
[23512] [msipc]:Error encountered while activating the machine, hr = 0x80070002
00000051 3.10011625
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\core\ippmsdrmwrapper.cpp(650)
00000052 3.10011625
[23512] HRESULT = 0x80070002
00000053 3.10017371
[23512] [msipp]:-ippGetUser HR=80070002
00000054 3.10020924
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\framework\win7\win7ippuser.cpp(92): ippGetUser(IPP_GU_CONNECTION_INFO, pConnectionInfo, dwFlags, ipcContext, m_pUser)
00000055 3.10020924
[23512] HRESULT = 0x80070002
00000056 3.10022879
[23512] Error HRESULT 0x80070002 mapped to 0x80070002
00000057 3.10026145
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\api\ippapi.cpp(2525): IppGetUser( IPP_GU_CONNECTION_INFO, &pUserFromConnInfo, pUserFromConnInfo.wszID ? dwFlags : (dwFlags | IPP_GU_NEW), pIpcContext, &hUser)
00000058 3.10026145
[23512] HRESULT = 0x80070002
00000059 3.10028005
[23512] Error HRESULT 0x80070002 mapped to 0x80070002
00000060 3.10030127
[23512] Public API IpcpBootstrapUser exited with return code 0x80070002
00000061 3.10030127
[23512] \-----------------------------------------------------------------------
00000062 3.10036349
[23512] /-----------------------------------------------------------------------
00000063 3.10036349
[23512] Public API called: IpcGetTemplateIssuerList
00000064 3.10036349
[23512] pConnectionInfo: NULL
00000065 3.10036349
[23512] dwFlags: 0x00000000
00000066 3.10036349
[23512] pContext: PCIPC_PROMPT_CTX
00000067 3.10036349
[23512] -->cbSize: 40
00000068 3.10036349
[23512] -->hwndParent: NULL
00000069 3.10036349
[23512] -->dwFlags: 0x00000003
00000070 3.10036349
[23512] -->hCancelEvent: 0000000000000558
00000071 3.10036349
[23512] -->pcCredential:
00000072 3.10036349
[23512] NULL
00000073 3.10036349
[23512] pvReserved: NULL
00000074 3.10039186
[23512] [msipp]:+ippGetUser
00000075 3.10040927
[23512] [msipp]:+ippGetUserForUserInfo
00000076 3.10043311
[23512] [msipp]:+IPPUserIdentity::InitializeIdentityForUserInfo entered
00000077 3.10046244
[23512] [msipp]:+IPPLicenseStore::GetMachineCert
00000078 3.10075140
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\msdrm\clientsdk\store\drmstore.cpp(2222)
00000079 3.10075140
[23512] HRESULT = 0x8004f00d
00000080 3.10077405
[23512] [msipc]:+ippActivateMachine
00000081 3.10079026
[23512] [msipc]:ippActivateMachine Skipping Machine activation because of Offline mode
00000082 3.10082817
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\core\ippmsdrmwrapper.cpp(621)
00000083 3.10082817
[23512] HRESULT = 0x8004020d
00000084 3.10084748
[23512] [msipp]:-ippGetUser HR=8004020d
00000085 3.10087729
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\framework\win7\win7ippuser.cpp(92): ippGetUser(IPP_GU_CONNECTION_INFO, pConnectionInfo, dwFlags, ipcContext, m_pUser)
00000086 3.10087729
[23512] HRESULT = 0x8004020d
00000087 3.10089636
[23512] Error HRESULT 0x8004020d mapped to 0x8004020d
00000088 3.10091305
[23512] [msipc]:+IpcGetTemplateIssuerList IppGetUser Failed hr = 0x8004020d
00000089 3.10093284
[23512] [msipp]:+IPPLicenseStore::GetCLCWithRAC
00000090 3.10112619
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\msdrm\clientsdk\store\drmstore.cpp(2222)
00000091 3.10112619
[23512] HRESULT = 0x8004f00d
00000092 3.10114932
[23512] [msdrm]:-CDRMStore::GetLicense type=3 hr=8004f00d
00000093 3.10118246
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\core\ipplicensestore.cpp(399): m_cdrmStore->GetLicense( DRM_LICENSE_TYPE_CLC, pwszSearchPattern, uSearchPatternCount, fDefaultForUser, puCount, prgwszLicense, prgwszRACs)
00000094 3.10118246
[23512] HRESULT = 0x8004f00d
00000095 3.10121131
[23512] Public API IpcGetTemplateIssuerList exited with return code 0x8004020D
00000096 3.10121131
[23512] \-----------------------------------------------------------------------
00000097 3.10124445
[23512] /-----------------------------------------------------------------------
00000098 3.10124445
[23512] Public API called: IpcFreeMemory
00000099 3.10124445
[23512] pb: 0000005F3F8B0DB0
00000100 3.10132265
[23512] /-----------------------------------------------------------------------
00000101 3.10132265
[23512] Public API called: IpcGetErrorMessageText
00000102 3.10132265
[23512] hrError: 0x80070002
00000103 3.10132265
[23512] dwLanguageId: 1033
00000104 3.10215545
[23512] Public API IpcGetErrorMessageText exited with return code 0x00000000
00000105 3.10215545
[23512] \-----------------------------------------------------------------------
00000106 4.53870678
[23512] /-----------------------------------------------------------------------
00000107 4.53870678
[23512] Public API called: IpcFreeMemory
00000108 4.53870678
[23512] pb: 0000005F3D4324F0
00000109 109.36756897
[24016] SHIMVIEW: ShimInfo(Complete)
00000110 118.99750519
[24088] SHIMVIEW: ShimInfo(Complete)
Any help will be much appreciated
Thanks
SN
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