Error 1720 when installing CS3 on Win 7 64-bit home premium

I've been directed to the Forum for help as the Support Tech said she could not help me as they only help with CS5.  She said that CS3 WON"T WORK on a Windows 7 machine and yet I have googled and found people who have had it work.  She then told me that they will probably experience lag and other errors once they start using it more fully.  I smelt BS right about then in that conversation.  She couldn't confirm that if I purchased CS5 upgrade that my CS3 upgrade would qualify as upgrade.  Yeah, I'm really going to spend $800 to find out (not).
Basically it ended where I either buy CS5 or go the Adobe Forums for help.
So okay here I am.  Long post (sorry) but want to get all the fact out there.
I purchased CS3 back in 2008 and installed on my XP machine.
Just purchased a new laptop with Windows 7 64-bit home premium.
Tried to install CS3 and as soon as it tries to install I get this message:
Setup has encountered an error and cannot continue.  Contact Adobe Customer Support for assistance.
Error 1720.  There is a problem with this Windows Installer package.  A script required for this install to complete could not be run.  Contact your support personnel or package vendor.
I have tried the following solutions (found on Google), none of them work:
1) installing in safe mode (with just Windows features in the start up)
2) redownloading the files to ensure I didn't have a corrupted version
3) installing as Administrator
4) deregister/register Windows Installer
5) looked for update to Windows Installer but mine is up to date
6) checked that Windows Installer had "started" on my laptop (yes)
7) used Adobe cleanup utility
8) used Adobe licence recovery (Acrobat Pro (CS3) wouldn't get past the licence stage although it did install)
Support Tech lady said that no old CS software would work on Windows 7 BUT last night I installed Photoshop CS Version 8 and it installed perfectly.  What I noticed different is that PS CS V8 used Installshield whereas CS3 I am told didn't use Installshield.
So I am left with my new laptop using PS CS V8 with Dreamweaver MX.
BTW Dreamweaver MX installed okay and it used Installshield too - so is that the reason CS3 won't install - it not using Installshield?
Does anyone have any solutions not tried above?
Am I just going to have to use old software on my Win7 machine?
Thanks in advance.
Sarah

Hi Bob,
Thank you for your reply.
Yes I have tried the CS5 Cleanup Tool - multiple times.  Doesn't help.
I am surprised to hear that you installed with no problems in light of Tech Support being adament that it won't work on Windows 7 and is not supported.
I told Tech that I didn't accept that as there are probably hundreds of thousands of users with CS3 who have installed or tried to install on a Win7 machine and not everyone has hundreds of dollars spare to upgrade.
I only really use DW, PS and Acrobat in the Suite so I'm going to have to save to buy those products but it won't be anytime soon.
Thanks.
Sarah

Similar Messages

  • Error 1720 when installing uPerform client 4.4

    Symptom:
    error 1720 during uPerform_Client_4.40.0.21.full installation.
    Solution:
    First, please set the regional settings to English US, try the install again.
    2nd, similiar  issue at some client has been identified and  the issue
    was with Windows Management Instrumentation (WMI) which is an integral
    component of Windows. When the uPerform 4.40 Client is trying to install
    it is making a call to the WMI service to gather the installation path
    from the registry and since there is an issue with the WMI service the
    uPerform 4.40 Client is unable to obtain the necessary information to
    continue.
    This can be confirmed by running the WMI Diagnostics Utility
    (http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=768
    4) on the machine.

    Hi Bob,
    Thank you for your reply.
    Yes I have tried the CS5 Cleanup Tool - multiple times.  Doesn't help.
    I am surprised to hear that you installed with no problems in light of Tech Support being adament that it won't work on Windows 7 and is not supported.
    I told Tech that I didn't accept that as there are probably hundreds of thousands of users with CS3 who have installed or tried to install on a Win7 machine and not everyone has hundreds of dollars spare to upgrade.
    I only really use DW, PS and Acrobat in the Suite so I'm going to have to save to buy those products but it won't be anytime soon.
    Thanks.
    Sarah

  • After Effects CS6 (11.0.4.2) Not Recognizing Installed RAM Windows 7 64-Bit (Home Premium)

    I'm having the same issue in Photoshop CS6 (13.0.1 x64).
    I had been running my system on 16GB of RAM and recently upgraded to 32GB. My system diagnostics show 32GB of RAM actively installed and running, but when I open the system preferences in either PS or AE it shows only 16-ish available RAM. Why don't I have access to all 32GB (or close to it)?
    I'm including screen shots of the Preferences Windows in both PS and AE. Any help would be much appreciated. Both applications are currently updated as of this morning.

    I have answered my own question. And as embarrassing as it is. I'll leave it up in case someone else is looking for the same answer.
    Windows 7 Home Premium only supports up to 16 GB of RAM. I had to buy the Professional version in order to access all 32 GB of the installed RAM.
    It's a pretty silly mistake to make, but there you have it.

  • Error 432 when Installing JRE on Win 2000.....

    Hi,
    I've installed JDK V1.3.1 successfully on a Win 2K box, however when I try it on my colleagues machines I get
    a bizarre error
    ISSET_SE caused and Illegal Instruction in module <unknown> 16A7:00FC.....ISSET_SE will close
    I then get
    Setup has detected that unInstallShield is in use. Please close ....
    Error 432.
    We are all running MS Windows 2000 5.00.2195
    Any ideas how to get around this?
    Thanks.
    Gary Revell.

    I just ran into the same problem. What clue'd me into the solution was the second window about "uninstall shield".
    I solved the problem by logging on to the machine as Administrator (or an account with equivilant privilages). I believe this is just a bug in the installer in that it doesn't recognize what privileges it needs to install, so it gives you that cryptic error message.

  • HT4410 how to download win 7 64 bit home premium drivers for mac pro

    Hi,
    I installed the windows 7 64 bit home premium in my mac pro but drivers are not installed. When i am trying to download the drivers through boot camp, it shows "downloading windows software.." and the progress bar never completes. Plz help me hw i can download win7 drivers?

    You should visit the Boot Camp forum rather than posting here in the Macbook Pro forum. There are multiple threads about your issue going on right now. https://discussions.apple.com/community/windows_software/boot_camp

  • I am getting an error message when installing Photoshop cs3 extended on my Mac!!!! Please help

    Error message when installing Photoshop cs3 extended on my Mac!!!! PLEASE HELP!!!

    check compatibility first, http://roaringapps.com/apps:table

  • Error 1720 - When trying to install software for a Plantronics CS60 headset

    Hi Everyone,
    Getting an Error 1720 when I tray and run th setup installer for a new Plantronics CS60 USB headset.
    I have been told it's a missing windows driver.
    Anyone know what's going on here...?
    Many Thanks

    Yes the e-mail response you received is from your posting in Downloading, Installing, and Setting Up forum.  You can respond to the forum thread at http://forums.adobe.com/message/5060755#5060755.
    If you are looking for assitance with the log file then I would recommend posting to the Adobe AIR installation issues forum at http://forums.adobe.com/community/air/installation.

  • When installing CS3 Design Premium it instals Version Cue server and shared components, but I get the message "Errors: 6 component (s)" and dose not install, Photoshop, Flash, Illustrator, Indesign or Creative Suite Premium

    When installing CS3 Design Premium it instals Version Cue server and shared components, but I get the message "Errors: 6 component (s)" and dose not install, Photoshop, Flash, Illustrator, Indesign or Creative Suite Premium

    Thank you Bturko in the future only migrate/copy/transfer your documents and settings.  Adobe applications especially are not designed to be transferred from one computer to another.  It is possible to recover however.  I would recommend the following steps:
    Run the uninstaller located in Applications/Utilities/Adobe Installers
    Run the CC Cleaner Tool to ensure complete removal - Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
    If you need to download a fresh copy of the installation files they can be downloaded at Download CS3 products.
    Run the installer and reinstall Creative Suite 3.

  • Error message when installing Flash Player : List of actions not found

    I get an error message when trying to install Flash Player.
    I use Windows 64 bit with Internet Explorer 64x.
    I'm able to download, the installation starts but it stops before completing.
    I get this error message (loosely transalated) :
    Installation encountered errors
    List of actions not found
    How can I fix this ?
    Thank you
    Annie

    I solved my problem by installing the Flash Player from home.
    The network security at work prevented me from completing installation.
    Thanks for your help.
    Annie
    2012/9/26 Pat Willener <[email protected]>
       Re: Error message when installing Flash Player : List of actions not
    found  created by Pat Willener <http://forums.adobe.com/people/pwillener>in
    Installing Flash Player - View the full discussion<http://forums.adobe.com/message/4728064#4728064

  • Error message when installing quicktime/itunes

    PLease help! I continue to get this error message when trying to install quicktime HKEY_LOCAL-MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Quicktim e.
    What should I do? In lamens terms please, not very computer literate.

    an error message appears saying that a program required for the installation is missing
    In the course of your troubleshooting to date, have you tried the following user tip with that one?
    "There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows

  • Error message when installing, modifying or repairing Adobe Reader

    Error  1406. Could not write value Installed to key  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Opti  onalComponents\IMAIL.
    Verify that you have sufficient access to that key or contact you support personnel.
    Error  1406. Could not write value Installed to key  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Opti  onalComponents\MAPI.
    Verify that you have sufficient access to that key or contact you support personnel.
    Error  1406. Could not write value Installed to key  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Opti  onalComponents\MSFS.
    Verify that you have sufficient access to that key or contact you support personnel.
    Error  1402. Could not open key:  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Opti  onalComponents\IMAIL. System error 1009.
    Verify that you have sufficient access to that key, or contact your support personnel.
    Error  1402. Could not open key:  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Opti  onalComponents\MAPI. System error 1009.
    Verify that you have sufficient access to that key, or contact your support personnel.
    Error  1402. Could not open key:  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Opti  onalComponents\MSFS. System error 1009.
    Verify that you have sufficient access to that key, or contact your support personnel.
    Error 1402. Could not open key: <Keyname>. System error 1009.
    Verify that you have sufficient access to that key, or contact your support personnel.
    Error 1406. Could not write value <Valuename> to key <Keyname>.
    Verify that you have sufficient access to that key or contact you support personnel.
    Please see: Error message when installing, modifying or repairing Adobe Reader

    Thank You phoney01..  this did indeed work perfectly for me as well!

  • Error message when installing Digital Edition

    I am getting the following error log when installing digital edition. I had the old verion of DE installed and it was working fine. When I was asked to upgrade I started to get errors to install the new version.
    Output folder: C:\Program Files\Adobe\Adobe Digital Editions
    Download digitaleditions_win.zip to C:\DOCUME~1\TICOPE~1\LOCALS~1\Temp
    Could not load: C:\DOCUME~1\TICOPE~1\LOCALS~1\Temp\nsgF.tmp\Sha1.dll
    Corrupted package digitaleditions_win.zip
    Did somebody has the same problem? How did you fix that?
    Thanks,
    Adriano

    When I try to install adobe digital editions I get a message saying: Directorio de salida: C:\Program Files\Adobe\Adobe Digital Editions Descargar  digitaleditions_win.zip en C:\Users\Usuari@\AppData\Local\Temp digitaleditions_win.zip del paquete está dañado, wich means "the package is damage"
    I,ve tryed lots of time and there is no way. Could anyone help me!

  • Show error message when Install SM7 in step 4 execute Service

    Hi All
    Show error message when Install SM7 in step 4 execute Service.
    Anyone can help me fix the problem pls!
    Regards
    Kevin
    Start the setup task 'Determination of SID and InstanceNumber for Diagnostics agent' ...
    Information for SAPInst:
    sid=SMD
    number=98
    2009.06.08 11:16:59
    Task completed with status 0
    INFO 2009-06-08 11:17:00.0
    Execute step initSystem of component |NW_Onehost|ind|ind|ind|ind|0|0|SA_Integrated|ind|ind|ind|ind|7|0
    INFO[E] 2009-06-08 11:17:00.250
    FSL-02077  File system export (share) saploc does not exist.
    INFO 2009-06-08 11:17:00.484
    Execute step initED of component |NW_Onehost|ind|ind|ind|ind|0|0|SA_Integrated|ind|ind|ind|ind|7|0
    INFO[E] 2009-06-08 11:17:00.718
    FSL-02077  File system export (share) saploc does not exist.
    INFO[E] 2009-06-08 11:17:05.265
    FSL-01027  Account user="hk-is-000818\smdadm" does not exist.
    INFO 2009-06-08 11:17:05.609
    Execute step createOSUser of component |NW_Onehost|ind|ind|ind|ind|0|0|SA_Integrated|ind|ind|ind|ind|7|0
    INFO[E] 2009-06-08 11:17:05.875
    FSL-02077  File system export (share) saploc does not exist.
    INFO[E] 2009-06-08 11:17:08.187
    FSL-01027  Account user="hk-is-000818\smdadm" does not exist.
    INFO[E] 2009-06-08 11:17:10.531
    FSL-01027  Account user="hk-is-000818\smdadm" does not exist.
    INFO[E] 2009-06-08 11:17:12.859
    FSL-01027  Account user="hk-is-000818\smdadm" does not exist.
    INFO[E] 2009-06-08 11:17:15.156
    FSL-01027  Account user="hk-is-000818\smdadm" does not exist.
    WARNING[E] 2009-06-08 11:17:20.281
    FSL-01002  Unable to create account hk-is-000818\smdadm. HRESULT=0x80005009
    INFO 2009-06-08 11:17:20.562
    Execute step initOS400Parameters of component |NW_Onehost|ind|ind|ind|ind|0|0|SA_Integrated|ind|ind|ind|ind|7|0
    INFO 2009-06-08 11:17:20.781
    Execute step initING_DI of component |NW_Onehost|ind|ind|ind|ind|0|0|SA_Integrated|ind|ind|ind|ind|7|0
    INFO 2009-06-08 11:17:22.312
    Creating file C:\Program Files\sapinst_instdir\SOLMAN\SYSTEM\ORA\CENTRAL\AS\summary.html.
    INFO 2009-06-08 11:17:28.828
    Execute step ntpatch of component |NW_Onehost|ind|ind|ind|ind|0|0|NW_First_Steps|ind|ind|ind|ind|1|0|NW_Update_DLLs|ind|ind|ind|ind|3|0
    INFO 2009-06-08 11:17:29.093
    Node C:\WINDOWS\system32 already exists.
    INFO 2009-06-08 11:17:31.0
    Execute step runChecksStep of component |NW_Onehost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|2|0|PrerequisiteCheckerDialogs|ind|ind|ind|ind|3|0
    INFO 2009-06-08 11:17:32.390
    Execute step createAccounts of component |NW_Onehost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|2|0|NW_Users_Create_Do|ind|ind|ind|ind|5|0
    INFO 2009-06-08 11:17:33.171
    Nothing to do. User privileges are an empty string.
    INFO 2009-06-08 11:17:33.203
    Nothing to do. User privileges are an empty string.
    INFO 2009-06-08 11:17:33.250
    Nothing to do. User privileges are an empty string.
    INFO 2009-06-08 11:17:33.281
    Nothing to do. User privileges are an empty string.
    INFO 2009-06-08 11:17:33.328
    Nothing to do. User privileges are an empty string.
    INFO 2009-06-08 11:17:33.375
    Nothing to do. User privileges are an empty string.
    INFO 2009-06-08 11:17:33.421
    Nothing to do. User privileges are an empty string.
    INFO[E] 2009-06-08 11:17:35.703
    FSL-01027  Account user="hk-is-000818\SAPServicePAS" does not exist.
    WARNING[E] 2009-06-08 11:17:40.796
    FSL-01002  Unable to create account hk-is-000818\SAPServicePAS. HRESULT=0x80005009
    WARNING[E] 2009-06-08 11:17:40.796
    MUT-03025  Caught ESyException in Modulecall: ESAPinstException: error text undefined.
    ERROR 2009-06-08 11:17:40.843
    FCO-00011  The step createAccounts with step key |NW_Onehost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|2|0|NW_Users_Create_Do|ind|ind|ind|ind|5|0|createAccounts was executed with status ERROR .

    hi Subhash
    tkx it work
    but I got another error when install afterwards. do u know how can fix , many tkx
    Kevin
    WARNING 2009-06-09 20:39:02.421
    Execution of the command "D:\oracle\product\10.2.0\db_1\bin\lsnrctl start LISTENER" finished with return code 1. Output:
    WARNING[E] 2009-06-09 20:39:02.437
    CJS-00095  Error return code. DIAGNOSIS: Return code 1 of executable D:\oracle\product\10.2.0\db_1/bin/lsnrctl indicates an error. SOLUTION: See log file lsnrctl.log for details.
    WARNING[E] 2009-06-09 20:39:02.437
    CJS-00095  Error return code. DIAGNOSIS: Return code 1 of executable D:\oracle\product\10.2.0\db_1/bin/lsnrctl indicates an error. SOLUTION: See log file lsnrctl.log for details.
    ERROR 2009-06-09 20:39:02.468
    FCO-00011  The step StartListener with step key |NW_Onehost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|2|0|NW_CreateDBandLoad|ind|ind|ind|ind|10|0|NW_CreateDB|ind|ind|ind|ind|0|0|NW_OraDBCheck|ind|ind|ind|ind|0|0|NW_OraDBMain|ind|ind|ind|ind|0|0|NW_OraDBStd|ind|ind|ind|ind|3|0|NW_OraClient|ind|ind|ind|ind|3|0|NW_OraNetworkSrv|ind|ind|ind|ind|1|0|StartListener was executed with status ERROR .

  • I get an error message when installing itunes with windows 8, error message is error occured while attempting to create the directory C:\program file(x86)\common files\apple\mobile device support\sync services\schemas\outlook.syncschema

    I keep getting an error message when installing iTunes with windows 8

    See the second box in Troubleshooting issues with iTunes for Windows updates.
    tt2

  • I got an error message when installing adobe premiere on elements 10 on an iMac i5

    I got an error message when installing adobe premiere on elements 10 on an iMac i5

    http://adobe.ly/t9MkRT

Maybe you are looking for