ERROR 4000 HELP (DAMSEL IN DISTRESS)

Is there an email address for itunes as im from UK and it will cost me a fortune to call.

Thanks; that helps. An Error 4000 in iTunes usually occurs when another CD burning program is running, has contents waiting to be burned or something else has set itself as the default burning program. Try this:
Go to the Windows XP Control Panels, run the Add/Remove programs, then scroll down to iTunes and click Change/Remove. Then select the Repair option; DO NOT select Uninstall. This will reset all of iTunes default settings and often will fix the CD burning issues specifically related to the 4000 error.
If this does not help, go to the Edit/Preferences menu in iTunes and on the Burning tab set the "Preferred Speed" to 8x (or lower) instead of the default ("Maximum Possible").
Hope this helps.

Similar Messages

  • Cant burn a CD off of itunes error (4000) help plz

    have already tried the other problems solutions suggested .. like slower x12 and going into computer thing to fix the problems .. any help here would be great thanls

    Could you post your diagnostics for us please?
    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
    ... and click "Next".
    When you get through to the final screen:
    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

  • Number Lock on start up....Please help damsel in distress!!

    I have a Thinkpad X41 2525 F8G. Every time I start up the pc is has the number lock set. Can anyone tell me how to set it so that this doesn't happen.
    Many thanks
    Ann
    Solved!
    Go to Solution.

    You can set the initial NumLock status in the system BIOS. Here's a kewl Flash simulator that lets you see how it works. Go to Config -> Keyboard/Mouse -> Thinkpad NumLock and/or PowerOn NumLock.
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  • Error 4000 appears once initializing starts when burning from Itunes. Help!

    I have problems burning CDs from my Itunes library. Once initalizing starts, Error 4000 appears. My diagnostics are as follows, can anyone help?
    Microsoft Windows 2000 Professional Service Pack 4 (Build 2195)
    iTunes 7.0.2.16
    CD Driver 2.0.6.1
    CD Driver DLL 2.0.6.1
    UpperFilters: GEARAspiWDM (2.0.6.1),
    Video Driver: RADEON 9000 SERIES - Secondary \RADEON 9000 SERIES -
    Secondary
    SCSI\DiskMaxtor6E040L0_________NAR6, Bus Type SCSI, Bus Address [0,0]
    SCSI\CdRomAOPEN__CRW5232/AAO_PRO1.02, Bus Type SCSI, Bus Address [0,0]
    SCSI\CdRomPLEXTORDVD-ROM_PX-130A1.01, Bus Type SCSI, Bus Address [0,0]
    Current user is an administrator.
    F: AOPEN CRW5232/AAO PRO, Rev 1.02
    Media in drive is blank.
    Get drive speed succeeded.
    The drive CDR speeds are: 4 8 12 16 24 32 40 48 52.
    The drive CDRW speeds are: 4.
    G: PLEXTOR DVD-ROM PX-130A, Rev 1.01
    Drive is empty.
    The last failed audio CD burn had error code 4000(0x00000fa0). It happened
    on drive F: AOPEN CRW5232/AAO PRO on CDR media at speed 4X.

    an upgrade to iTunes 7.2.0.35 might be worth a try. the itunes versions 7.1.x and 7.2.x have a newer version of the CD Driver DLL (2.0.6.2) than the 7.0.2.16 that you've got.
    since it's a custom-built PC, we check the sites of the manufacturers of the individual components to see if there are any updates to those components. there does seem to be a newer version of the firmware (R1.04) available for your AOPEN CRW5232/AAO PRO at AOPEN. i've been assuming (based on your alias) that you're located in Australia, so i was searching in the Asia/Pacific parts of their website for firmware upgrades. if you're not in Australia, it might be worth checking through the correct region, just in case AOPEN has regional differences in their firmware offerings.
    in the three fields on this page, select "CDRW drives", "CRW5232/AAO PRO", and "Firmware" to see the firmware offerings for the drive:
    AOPEN Asia
    with other componentry, check in at ABIT to see if there are any chipset driver or BIOS upgrades available for the motherboard:
    http://www2.abit.com.tw/
    ... and it would be good to see if there are any updates available for your video card at ATI. for additional information on checking on that, see:
    Updating the drivers on your Windows PC

  • TOONZ HELP error 4000 is back

    Posted: Mar 11, 2006 9:40 PM Reply Email
    I had the unknown error 4000 before...fixed it..now its back here is my cd diags
    Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
    NVIDIA AWRDACPI
    iTunes 6.0.4.2
    CD Driver 2.0.4.3
    CD Driver DLL 2.0.3.2
    LowerFilters: PxHelp20 (2.0.0.0),
    UpperFilters: GEARAspiWDM (2.0.4.3),
    Video Driver: NVIDIA GeForce4 MX Integrated GPU\GeForce4 MX Integrated GPU
    Found aspi32 running.
    SCSI\DiskMaxtor6E040L0_________NAR6, Bus Type SCSI, Bus Address [0,0]
    USBSTOR\DiskWD_____1600JD_External101a, Bus Type USB
    SCSI\CdRomSAMSUNGCD-ROM_SC-148A_B402, Bus Type SCSI, Bus Address [1,0]
    SCSI\CdRomNEC____DVD_RW_ND-2500A1.0A, Bus Type SCSI, Bus Address [0,0]
    Current user is administrator.
    D: _NEC DVD_RW ND-2500A, Rev 1.0A
    Audio CD in drive.
    Found 16 songs on CD, playing time 44:33 on Audio CD.
    Track 1, start time 00:02:00
    Track 2, start time 02:50:71
    Track 3, start time 05:40:53
    Track 4, start time 09:42:58
    Track 5, start time 12:36:34
    Track 6, start time 15:41:08
    Track 7, start time 18:19:35
    Track 8, start time 21:08:31
    Track 9, start time 23:08:14
    Track 10, start time 26:26:39
    Track 11, start time 29:28:56
    Track 12, start time 33:04:62
    Track 13, start time 36:49:06
    Track 14, start time 39:31:60
    Track 15, start time 42:10:31
    Track 16, start time 42:52:14
    Audio CD reading succeeded.
    Get drive speed succeeded.
    The drive CDR speeds are: 4 8 16 20 24 32.
    The drive CDRW speeds are: 4 8 16 20.
    The drive DVDR speeds are: 4.
    The drive DVDRW speeds are: 4.
    E: SAMSUNG CD-ROM SC-148A, Rev B402
    Drive is empty.
    The last failed audio CD burn had error code 4000(0x00000fa0). It happened on drive D: _NEC DVD_RW ND-2500A on CDR media at speed 4X.
    toonz i really need your help now!!!

    Posted: Mar 11, 2006 9:40 PM Reply Email
    I had the unknown error 4000 before...fixed it..now
    its back here is my cd diags
    Microsoft Windows XP Home Edition Service Pack 2
    (Build 2600)
    NVIDIA AWRDACPI
    iTunes 6.0.4.2
    CD Driver 2.0.4.3
    CD Driver DLL 2.0.3.2
    LowerFilters: PxHelp20 (2.0.0.0),
    UpperFilters: GEARAspiWDM (2.0.4.3),
    Video Driver: NVIDIA GeForce4 MX Integrated
    GPU\GeForce4 MX Integrated GPU
    Found aspi32 running.
    SCSI\DiskMaxtor6E040L0_________NAR6, Bus Type SCSI,
    Bus Address [0,0]
    USBSTOR\DiskWD_____1600JD_External101a, Bus Type
    USB
    SCSI\CdRomSAMSUNGCD-ROM_SC-148A_B402, Bus Type
    SCSI, Bus Address [1,0]
    SCSI\CdRomNEC____DVD_RW_ND-2500A1.0A, Bus Type
    SCSI, Bus Address [0,0]
    Current user is administrator.
    D: _NEC DVD_RW ND-2500A, Rev 1.0A
    Audio CD in drive.
    Found 16 songs on CD, playing time 44:33 on Audio
    CD.
    Track 1, start time 00:02:00
    Track 2, start time 02:50:71
    Track 3, start time 05:40:53
    Track 4, start time 09:42:58
    Track 5, start time 12:36:34
    Track 6, start time 15:41:08
    Track 7, start time 18:19:35
    Track 8, start time 21:08:31
    Track 9, start time 23:08:14
    Track 10, start time 26:26:39
    Track 11, start time 29:28:56
    Track 12, start time 33:04:62
    Track 13, start time 36:49:06
    Track 14, start time 39:31:60
    Track 15, start time 42:10:31
    Track 16, start time 42:52:14
    Audio CD reading succeeded.
    Get drive speed succeeded.
    The drive CDR speeds are: 4 8 16 20 24 32.
    The drive CDRW speeds are: 4 8 16 20.
    The drive DVDR speeds are: 4.
    The drive DVDRW speeds are: 4.
    E: SAMSUNG CD-ROM SC-148A, Rev B402
    Drive is empty.
    The last failed audio CD burn had error code
    4000(0x00000fa0). It happened on drive D: _NEC DVD_RW
    ND-2500A on CDR media at speed 4X.
    toonz i really need your help now!!!
    bump

  • I'm unable to write/burn a CD-R (Verbatim) from a playlist after upgrading to iTunes 12.0.1.26. I get error 4000. I can however write/burn a CD from Windows Explorer and CDBurnerXP v4.5.4.5143 – which implies the device is working OK

    I’m unable to write/burn a CD-R (Verbatim) from a playlist after upgrading to iTunes 12.0.1.26. I get error 4000. I can however write/burn a CD from Windows Explorer and CDBurnerXP v4.5.4.5143 – which implies the device is working OK – and only fails when I write from iTunes.  The drivers are up to date
    Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
    Dell Inc. Latitude E6420
    iTunes 12.0.1.26
    QuickTime 7.7.6
    FairPlay 2.7.39
    Apple Application Support 3.1
    iPod Updater Library 12.0
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 8.0.5.6
    Apple Mobile Device Driver 1.65.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 3.06.0.2770
    Gracenote MusicID 3.06.0.2770
    Gracenote Submit 3.06.0.2770
    Gracenote DSP 3.06.0.2770
    iTunes Serial Number 756D13C00C3583C8
    Current user is not an administrator.
    The current local date and time is 2015-01-13 14:47:35.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    Intel Corporation, Intel(R) HD Graphics Family
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 12.0.1.26 (x64) is currently running.
    iTunesHelper 12.0.1.26 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    LowerFilters: SbCeCd (3.2.6.3),
    UpperFilters: GEARAspiWDM (2.2.3.0),
    F: HL-DT-ST DVD+-RW GU40N, Rev A103
    Drive is empty.
    The last failed audio CD burn had error code 4000(0x00000fa0). It happened on drive F: HL-DT-ST DVD+-RW GU40N on CDR media at speed 24X.
    F: HL-DT-ST DVD+-RW GU40N, Rev A103
    Audio CD in drive.
    Failed Reading table of contents, error 4000.
    Check the website of your computer or drive manufacturer to verify that you have the latest firmware for your CD / DVD drive.
    Audio CD reading failed. Error Code:   87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87.
    iTunes cannot play or import music from a CD in this drive. The drive may need a firmware update. Check with the manufacturer.
    Get drive speed failed. Error Code: 4000.
    The last failed audio CD burn had error code 4000(0x00000fa0). It happened on drive F: HL-DT-ST DVD+-RW GU40N on CDR media at speed 24X.

    Hi iTunes-1,
    Welcome to the Support Communities!  The error message you posted indicates a possible firmware update is needed for iTunes for Windows to work with your CD drive.  
    iTunes for Windows: Updating the firmware on your CD or DVD drive - Apple Support
    http://support.apple.com/en-us/HT201852
    Having outdated firmware can cause issues using CDs and DVDs with iTunes for Windows. Firmware is a type of software stored in a chip in hardware that can sometimes be updated.Identifying drives and firmware versions
    To run CD Diagnostics, follow the steps in this document.
    After following the steps to run CD Diagnostics linked above, look at section three to find out more about your optical drive(s).
    Here is an example of what section three might look like:
    In this example there are two drives. Drive E is a Samsung DVD-ROM drive with a model designation of SD-616 that has firmware version F000. Drive F is an NEC drive with a model designation of NR-7900A that has firmware version 1.08.Updating the firmware
    If the optical drive you are using came with your computer, check with the support site for your computer for a firmware update. Typically you will need to go to the support website for the computer maker and click on a "downloads" or "updates" link, and then enter your computer model designation and operating system version to see what updates are available. Then look through the available updates for a firmware update for your optical drive. Download the updater and run it. If you need assistance applying the update, contact the maker of your computer.
    If the optical drive you are using came as a separate part (was not included with a computer), check the support site for the drive maker for a firmware update. Sometimes the manufacturer is not clear in the CD Diagnostics results. In that case, you may just have to search the Internet for the drive model designation. You can usually find out who made the drive by looking through the results of such a search. Once you have identified who made your drive, go to the support website for that company. Look for a "downloads" or "updates" link, and then enter your optical drive model designation. Download the updater and run it. If you need assistance applying the update, contact the maker of the optical drive.Verifying that the firmware was updated
    Run CD Diagnostics again.
    Examine the CD Diagnostics results. The firmware version for the drive should be the new version.
    Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information.
    Last Modified: Nov 8, 2014
    Also, you mentioned that you have been successful burning a CD with the Windows OS.  Make sure that you have closed all software programs that can access the CD burner so that there isn't a conflict for the drive.   Sometimes chaning the burn speed from "maximum" to 8x can also help in this situation.
    I hope this information helps ...
    - Judy

  • Trying to burn a cd from my itunes playlist - during finalising it fails with error 4000, trying to burn a cd from my itunes playlist - during finalising it fails with error 4000

    When trying to burn a cd from my playlist it get to the finalising process and after quite some time ejects the cd with a "error 4000" message.
    So here is what I have done to date:
    - changed from max to 8x
    - control panels, itune, repair
    - changed cd
    - checked cd text
    - unchecked cd text
    - updated itunes & quick times
    - sat in despair
    Any suggestions would be great.  I'm not really an expert with technology so have researched and read a myriad of advice but nothing to date has helped.  I'm using windows professional 2007.

    Could you post your diagnostics for us please?
    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
    ... and click "Next".
    When you get through to the final screen:
    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

  • DNS and Active Directory error 4000 server 2008

    Hello all,
    My network skills aren't very good and I'm facing a dilemma. First off we have two Windows servers on the network. The newest is 2008 Standard (named Vader) and the other is 2000 (dells3). Obviously I'd like to get rid of the 2000, but the people in charge
    of my budget haven't given me the option to do so and it's the only back up we have.
    Earlier in the week we had lots of problems. One of our nas boxes locked everyone out who was mapped to it and it would only let me log in through the web portal. Two of our Macs our marketing department uses suddenly locked up and wouldn't let them back
    in (both were part of the Active Directory). A second nas box won't let certain people map to it and for awhile I had issues logging into Vader itself.
    I believe all of these problems are connected to some issues on Vader and possibly in conduction with dells3. In Server Manager under DNS I get error 4000 "The DNS server was unable to open Active Directory. 
    This DNS server is configured to obtain and use information from the directory for this zone and is unable to load the zone without it.  Check that the Active Directory is functioning properly and reload the zone. The event data is the error code."
    Then under Active Directory Domain Services I get error 2042 "It has been too long since this machine last replicated with the named source machine. The time between replications with this source has exceeded
    the tombstone lifetime. Replication has been stopped with this source."
    Followed by more text I can post if needed.
    Under File Services error 1202 "The DFS Replication service failed to contact domain controller  to access configuration information. Replication is stopped. The service will try again during the
    next configuration polling cycle, which will occur in 60 minutes. This event can be caused by TCP/IP connectivity, firewall, Active Directory Domain Services, or DNS issues."
    And finally if I try to open Active Directory Domains and Trusts "The configuration information describing this enterprise is not available. The server is not operational."
    I'm not sure where to start or what to post that might help. Any and all help is appreciated.
    Edit: Also I can only add dells3 as the DNS on Vader in the DNS Manager if I try to add Vader to itself I get an error.

    It's the other way around.  Overall, I'm advising ripping the 2008 server out of AD and adding it back . Let's look at this as a series of steps:
    1.) You do a force demote of the 2008 server because it's tombstoned.  This means the 2008 server is no longer a DC. You are doing a force because it doesn't have the ability to replicate.  If it could replicate, we'd just do a graceful demotion
    and be done with it.
    2.) Once the 2008 server is demoted, we go to the 2000 server which holds the only good copy of AD.  From that server we run a metadata cleanup using the ntdsutil utility.  We use that utility to clean out references to the 2008 server which is
    no longer a DC.
    3.) Once you have a clean AD, you can then promote the 2008 server back into Active Directory.  Make sure Vader is pointing to Dells3 as its primary DNS server before promoting or you'll run into issues.
    Hopefully that clarifies things. 

  • TS1436 Everytime i try to burn a CD i get Error 4000! ***!

    So everthings great right up to when it's finishing then i get error 4000, and then nothing.  I have a spent disc and have know idea why.

    Hello there SCSully1024,
    It looks like we have some addition troubleshooting steps for you in the article below.
    iTunes for Windows: Additional troubleshooting tips for burning issues
    http://support.apple.com/kb/ts1374
    If the specific burn error code you a getting is 4280, then you may want to take a look at this article as well.
    Burning disc in iTunes for Windows using a Sony CD-RW/DVD CRX830E model drive fails with 4280 error
    http://support.apple.com/kb/TA38101
    Hope that helps,
    Griff W.

  • Burning error 4000....again

    So once again, I face the issue of burn error 4000. I was able to burn one cd tonight, then it decided that I was to burn no more. I tried running the "repair" function from the "Add/Remove Programs" in the control panal to no avail. Has anyone else had the problem of burn error 4000, and if so and you were able to fix it, how did you fix it? I would like to burn the songs I purchased recently since my mini's battery is being replaced and I don't have a way to back up those songs at the moment, unless I dump them onto my external hard drive....help!
    ~broadcasterchick

    hiya!
    You mean the one that Eme posted?
    um ... i'm not sure. my monitoring of "Importing & Burning" is still kind of patchy ...
    here's the most complete version of it (for burning). we start with the Apple advanced burning reference:
    http://docs.info.apple.com/article.html?artnum=93286
    ... supplemented by background documentation and on updating drivers and firmware:
    http://docs.info.apple.com/article.html?artnum=300252
    toonz, "Where to find firmware for your CD/DVD drive", 05:55pm Apr 15, 2005 CDT
    ... and then advice to check for more documentation and to submit CD diagnostics to Apple at their optical drives troubleshooting page:
    http://www.apple.com/support/itunes/windows/cddiagnostics/
    and especially when it's a 3000-4000-range error, i throw in the MS troubleshooting documents too:
    http://support.microsoft.com/default.aspx?scid=kb;en-us;324129
    http://support.microsoft.com/kb/314096/EN-US/
    for good measure, here's the "drive reading" reference, too:
    http://support.microsoft.com/kb/321641/
    (at some stage, if i've got time, i want to go on a trawl through ilounge and ipod garage forums too to see if they've accumulated any additional wisdom on these sorts of errors.)
    love, b

  • Burning Error 4000 - itunes 7.7 Bug???

    I have never had any trouble burning with itunes until I updated my itunes from 7.6 to 7.7 . When I tried burning a CD with itunes 7.7 for the first time, I could not burn the CD and recieved the error 4000 message. Like I said, I have never had any problems before I updated my itunes. My drive is updated and I've been through the repair/uninstall-reinstall process and none helped with the situation. I see other people are having this problem but I'm thinking this problem is might concern the 7.7 update. Could this be a universal bug???????

    I just read a response to a person with the same problem:
    I know I couldn't believe it was that easy either. I actually found it when I ran CD diagnostics....at the very bottom of the diagnostics page was a little comment saying something like "if you are having trouble burning try turning off write cd text option" and i was just like well why has no one else seen this!!
    (compliments of someone named comuscle)
    I was having the same problem as you and had tech support help me get the "old kingdom" back. I thought going from 7.6 to 8.0 would have helped but alas it was the exact same problem. Went through about 20 discs too. I have tech support working on this and have sent me a regedit that did not work. But this simple easy thing works! By the way I also saw another discussion that people were havinng the same problem at version 4.5...I wonder?

  • Cant burn CD, keep getting error 4000. Win 7/iTunes 10.2.2

    Looking for some assistance please. Im suddenly no longer able to burn an audio CD. Im running Windows 7 (64) and the latest 64 bit iTunes.
    I keep getting "error 4000" during the finishing of a CD.
    Ive updates drivers, unchecked CD text, crossed my fingers & wished upon a star. Nothing seems to work.
    Can anyone help?

    Sorry, forgot to include...
    Microsoft Windows 7 x64 Ultimate Edition (Build 7600)
    Hewlett-Packard HP Pavilion dv7 Notebook PC
    iTunes 10.2.2.14
    QuickTime 7.6.9
    FairPlay 1.11.17
    Apple Application Support 1.5.1
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.4.0.25
    Apple Mobile Device Driver 1.55.0.0
    Bonjour 2.0.5.0 (214.3)
    Gracenote SDK 1.8.2.457
    Gracenote MusicID 1.8.2.89
    Gracenote Submit 1.8.2.123
    Gracenote DSP 1.8.2.34
    iTunes Serial Number 0016AC08080FF778
    Current user is not an administrator.
    The current local date and time is 2011-05-30 10:44:03.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    ATI Technologies Inc., ATI Radeon HD 3200 Graphics
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.2.2.14 (x64) is currently running.
    iTunesHelper 10.2.2.14 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.2.0.1),
    E: TSSTcorp CDDVDW TS-L633L, Rev 0400
    Audio CD in drive.
    Found 18 songs on CD, playing time 77:45 on Audio CD.
    Track 1, start time 00:02:00
    Track 2, start time 00:32:20
    Track 3, start time 05:49:54
    Track 4, start time 09:51:07
    Track 5, start time 14:11:65
    Track 6, start time 19:31:21
    Track 7, start time 22:56:73
    Track 8, start time 27:02:48
    Track 9, start time 30:41:17
    Track 10, start time 35:36:16
    Track 11, start time 39:49:66
    Track 12, start time 44:39:23
    Track 13, start time 48:46:02
    Track 14, start time 62:17:41
    Track 15, start time 62:41:45
    Track 16, start time 67:03:74
    Track 17, start time 70:45:60
    Track 18, start time 74:04:33
    Audio CD reading succeeded.
    Get drive speed succeeded.
    The drive CDR speeds are:   10 16 20 24.
    The drive CDRW speeds are:   10.
    The drive DVDR speeds are:   10.
    The drive DVDRW speeds are:   10.
    The last failed audio CD burn had error code 4000(0x00000fa0). It happened on drive E: TSSTcorp CDDVDW TS-L633L on CDR media at speed 24X.

  • Error 4000 and other anomalies

    Like many others I also have the dreaded 4000 error and can't burn discs. I also have another problem that is giving me great pain. On play back of any recorded or commercial CDs there is skipping or stuttering. This issue only presents itself in iTunes. I have used Windows Media Player, Blaze Audio Pro, Creative Media Source as players and they do not skip or stutter. I have updated all software/firmware and have gone as far as doing a non-destructive system restore with no success. The only time that these drives did not exhibit this issue was when I was using iTunes 4. someting or other. This issue presents itself on both drives.
    I have (but iTunes CD diagnostics doesn't show it) a Sound Blaster X-fi Extreme Music sound card installed as well. I have taken the steps of disabling it and it's associated drivers/sofware and reinstalled the on board audio to see if it is the card or not.
    I have spent the last week with HP support only to narrow the issue.
    The issue is with iTunes
    Microsoft Windows XP Professional Service Pack 2 (Build 2600)
    HP Pavilion 061 PX724AA-ABA M7170N
    iTunes 6.0.2.23
    CD Driver 2.0.4.3
    CD Driver DLL 2.0.3.2
    LowerFilters: Pfc (2.5.0.201), PxHelp20 (2.0.0.0), drvmcdb (1.0.0.1),
    UpperFilters: GEARAspiWDM (2.0.4.3), pwd_2k (8.0.5.39),
    Video Driver: NVIDIA GeForce 6600 GT\GeForce 6600 GT
    IDE\DiskMaxtor6B250S0_________________________BANC1B10, Bus Type ATA, Bus Address [0,0]
    USBSTOR\DiskGenericUSB_CF_Reader__1.01, Bus Type USB
    USBSTOR\DiskGenericUSB_MS_Reader__1.03, Bus Type USB
    USBSTOR\DiskGenericUSB_SD_Reader__1.00, Bus Type USB
    USBSTOR\DiskGenericUSB_SM_Reader__1.02, Bus Type USB
    USBSTOR\DiskST3160023A____________8.01, Bus Type USB
    IDE\CdRomASUSDVD-E616P3H________________________1.04___, Bus Type ATA, Bus Address [1,0]
    IDE\CdRomHL-DT-STDVDRRW_GWA-4166B_______________1I24___, Bus Type ATA, Bus Address [0,0]
    If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each
    other.
    Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has
    problems recognizing CDs or hanging or crashing while importing or burning CDs, check the
    support site for the manufacturer of your computer or motherboard.
    Current user is administrator.
    E: HL-DT-ST DVDRRW GWA-4166B, Rev 1I24
    Audio CD in drive.
    Found 12 songs on CD, playing time 39:03 on Audio CD.
    Track 1, start time 00:02:00
    Track 2, start time 01:52:37
    Track 3, start time 05:18:25
    Track 4, start time 08:29:55
    Track 5, start time 09:34:03
    Track 6, start time 13:06:39
    Track 7, start time 18:52:30
    Track 8, start time 22:02:43
    Track 9, start time 26:05:54
    Track 10, start time 27:24:63
    Track 11, start time 31:25:55
    Track 12, start time 34:31:13
    Audio CD reading succeeded.
    Get drive speed succeeded.
    The drive CDR speeds are: 16 24 40.
    The drive CDRW speeds are: 16.
    The drive DVDR speeds are: 16.
    The drive DVDRW speeds are: 16.
    The last failed audio CD burn had error code 4000(0x00000fa0). It happened on drive E: HL-DT-ST
    DVDRRW GWA-4166B on CDR media at speed 24X.
    F: ASUS DVD-E616P3H, Rev 1.04
    Audio CD in drive.
    Found 12 songs on CD, playing time 39:03 on Audio CD.
    Track 1, start time 00:02:00
    Track 2, start time 01:52:37
    Track 3, start time 05:18:25
    Track 4, start time 08:29:55
    Track 5, start time 09:34:03
    Track 6, start time 13:06:39
    Track 7, start time 18:52:30
    Track 8, start time 22:02:43
    Track 9, start time 26:05:54
    Track 10, start time 27:24:63
    Track 11, start time 31:25:55
    Track 12, start time 34:31:13
    Audio CD reading succeeded.
    Get drive speed succeeded.
    Please help.
    HP m7170n   Windows XP Pro  

    Well success may be at hand. I beleive I found a way to repair the skipping/stuttering in iTunes. If you suffer from this rare anomaly, go here: http://www.mp3.com/stories/1826.html&refid=38&ref_typeid=8
    Now if only I could fix this rather frustrating error 4000 issue...
    HP m7170n Windows XP Pro

  • Unknown error (4000)

    Hi - I can't burn purchased songs from iTunes to a CD on my Dell Windows XP Pro machine. iTunes gets hung up while initializing the disk, then cancels the burn and gives me an "unknown error (4000)" message. I was able to burn one disk successfully before this happened. Thanks. Any help greatly appreciated.
    Here are my diagnostics:
    Microsoft Windows XP Professional Service Pack 2 (Build 2600)
    Dell Computer Corporation Dimension 8300
    iTunes 7.1.0.59
    CD Driver 2.0.6.1
    CD Driver DLL 2.0.6.2
    LowerFilters: PxHelp20 (2.0.0.0), drvmcdb (1.0.0.1), sscdbhk5 (1.0.0.1),
    UpperFilters: GEARAspiWDM (2.0.6.1),
    Current user is an administrator.
    Video Display Information:
    128MB DDR ATI Radeon 9800 Pro
    128MB DDR ATI Radeon 9800 Pro Sec
    Connected Device Information:
    DiskDrive, ST3120026AS, Bus Type ATA, Bus Address [0,0]
    CDROM, HL-DT-ST DVD-ROM GDR8163B, Bus Type ATA, Bus Address [0,0]
    CDROM, SAMSUNG CD-R/RW SW-252S, Bus Type ATA, Bus Address [1,0]
    If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
    Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
    D: HL-DT-ST DVD-ROM GDR8163B, Rev 0D20
    Drive is empty.
    E: SAMSUNG CD-R/RW SW-252S, Rev R901
    Drive is empty.
    Force Optical Power Calibration before burn is turned on in the preferences.
    The last failed audio CD burn had error code 4000(0x00000fa0). It happened on drive E: SAMSUNG CD-R/RW SW-252S on CDR media at speed 16X.
    Dell 8300   Windows XP Pro  
    Dell 8300   Windows XP Pro  

    Yes. I downloaded a patch for the Samsung from the Dell site this morning, but it didn't help.
    Dell 8300 Windows XP Pro ,
    Here are the diagnostics from the last try:
    icrosoft Windows XP Professional Service Pack 2 (Build 2600)
    Dell Computer Corporation Dimension 8300
    iTunes 7.1.0.59
    CD Driver 2.0.6.1
    CD Driver DLL 2.0.6.2
    LowerFilters: PxHelp20 (2.0.0.0), drvmcdb (1.0.0.1), sscdbhk5 (1.0.0.1),
    UpperFilters: GEARAspiWDM (2.0.6.1),
    Current user is an administrator.
    Video Display Information:
    128MB DDR ATI Radeon 9800 Pro
    128MB DDR ATI Radeon 9800 Pro Sec
    Connected Device Information:
    DiskDrive, ST3120026AS, Bus Type ATA, Bus Address [0,0]
    CDROM, HL-DT-ST DVD-ROM GDR8163B, Bus Type ATA, Bus Address [0,0]
    CDROM, SAMSUNG CD-R/RW SW-252S, Bus Type ATA, Bus Address [1,0]
    If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
    Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
    D: HL-DT-ST DVD-ROM GDR8163B, Rev 0D20
    Drive is empty.
    E: SAMSUNG CD-R/RW SW-252S, Rev R902
    Media in drive is blank.
    Get drive speed succeeded.
    The drive CDR speeds are: 4 8 16 24 32 40 48.
    The drive CDRW speeds are: 4.
    Force Optical Power Calibration before burn is turned on in the preferences.
    The last failed audio CD burn had error code 4000(0x00000fa0). It happened on drive E: SAMSUNG CD-R/RW SW-252S on CDR media at speed 16X.
    Dell 8300 Windows XP Pro

  • Error 4000 when burning a disc from itunes

    When trying to burn a disc from itunes it looks as if all is ok and then it cancels itself and comes up with error 4000.
    Have downloaded the latest itunes and has made no difference.

    Hi efandg,
    Welcome to Apple Support Communities.
    From what I gather, you’re running into an issue burning a disc with iTunes on your PC. Take a look at the article below which provides general troubleshooting tips that can help you resolve the issue burning a disc.
    Can't burn a CD in iTunes for Windows - Apple Support
    Cheers,
    -Jason

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