Error -42408

I've been having a lot of problems with iTunes recently:
Genius syncs take forever and on most cases never stop.
iTunes won't close without killing the task in the taskmanager.
Refuses to add certain songs.
Itunes store won't load.
But finally, I got an error message while trying to go into the store saying 'Error -42408'.
I'm not sure if that's the cause of all my problems, but it's a start. I googled the code, nothing came up,
I typed it into the searchbar but nothing came up so I'm assuming It's a relatively new error?
Anyway, any help would be greatly appreciated.
Best regards.
James.

Downgrading iTunes to version 9.0.2 fixed this issue for me.
This was happening to me when I connected the oldest of my iPods, a 1st generation nano. Sometimes, iTunes told me that I must authorize my computer for the purchases on the iPod or it would remove them and -- once I had entered my Apple ID and password and clicked "Authorize" -- iTunes kindly informed me that I've "...already authorized this computer." Other times, I got the -42408 error that you've experienced when clicking "Authorize."
If, on the other hand, I synced my iPod Classic (80GB) first, the nano syncs without an issue. I also, however, saw your symptom #2 when connecting the Classic when syncing in various sequences and could never determine exactly what circumstances caused it.

Similar Messages

Ipod no longer authorized (unknown error -42408)

posted this at itunes site as well.
out of blue, having problem i've never had syncing my 60G ipod.
for years have been syncing this ipod with my itunes on my macbook (only). for the past few times (?month or so), i'm getting an error message when i try to sync that first says, the ipod/macbook is not authorized for this ipod (which it always has been).
then it asks me if i want to authorize it. when i hit "authorize", it brings up an old itunes account i had and asks me for the old password, which i enter. then i get an error message that says:
"unknown error -42408. error in itunes store. please try again later."
how do i fix this so that i don't get this error message and can continue syncing with my most recent account, which has NEVER been a problem in the past?
thanks.

I have exactly the same problem. My iPod is a 30GB one from 2005 or 2006 (I don't know how to identify its category). When it was new, I had a PC; then a year and a half ago I switched to a Mac and got everything transferred ok, and have been synching the iPod to the Mac with no trouble since then. (Well, slight trouble, because the iPod is now very full, and I haven't figured out the best way to synch "almost everything", but so far I'm managing somehow.) But just before leaving Moscow March 10, I wanted to synch and recharge the iPod, and got the same problem, with the same sequence of messages described at the start of this thread. So I only recharged it. Now I'm in Amherst, tried again, exact same problem. So now only recharging again.
Same computer, same iPod, why does it suddenly not recognize that this computer is authorized to synch this iPod, and why does it make this error when I tell it to authorize it? And how can I fix it?
Grateful for any help.
Barbara

Error 42408 when syncing my iphone 4 with itunes, how can this be fixed..??

Ive recently downloaded the new itunes version 10.5, but now when i plug my iphone into my pc (Vista) i get error 42408 and messages saying that my mobile hasnt been started by my network provider, also requesting that I need to set my iphone back to factory settings, but i cant back up what i already have on my phone as i cant access iTunes, therefore i would loose everything! =( ITunes dosent even launch on my pc once my iphone is connected like it used to. I am the most untechnical person in the world, can someone please help me or give me some advise, as simple as possible =) My iphone is also requesting that i need to update my phone to the new iOS 5, again cant do this as i cant access itunes, finding this really frustrating, any help would be most appreciated, thanks in advance

Hello, Julie.
Thank you for the question. As the device is registered to the Apple ID, you would simply need to make sure the name is correct on https://appleid.apple.com/. If the name of the device itself is incorrect and you wish to change it, see the article below.
iTunes and iOS: Change the name of your iPhone, iPad, or iPod
http://support.apple.com/kb/ht3965
Cheers,
Jason H.

Itunes 10.6 - will not sync purchased apps - error -42408

I upgraded the IPAD to the new OS and upgraded Itunes on my windows business vista PC to 10.6 - the restore and sync of the IPAD fails telling me that my computer is not authorized to use the apps - I am unable to authorize it (recieve the -42408 error) - i've seen references to an itunes 9 issue but the fixes listed there dont seem to work - any ideas?

Try taking a look at this Apple article -> iTunes: Advanced iTunes Store troubleshooting
"Error 42023" through "Error 42408"
These alerts might occur when trying to authorize iTunes or during launch when iTunes checks for authorization information.
Install the latest iTunes from apple.com/itunes/download/
Remove the SC Info folder.
If that does not resolve the issue, see iTunes: "Error 42408" or "Error 42404" after upgrading to iTunes 9.0.3.

Error 42408 with Itunes 10.4?

Has anyone else received Error 42408 with Itunes 10.4.8? If so, is there an easy, straightforward way to fix it? All the answers I have found online so far sound very confusing. I cannot connect to the store, or synch my Ipod Touch. I noticed it was a common error for Itunes 9.0.3, but I just updated my Itunes a couple of days ago, and didn't have any problems before that.

Has anyone else received Error 42408 with Itunes 10.4.8? If so, is there an easy, straightforward way to fix it? All the answers I have found online so far sound very confusing. I cannot connect to the store, or synch my Ipod Touch. I noticed it was a common error for Itunes 9.0.3, but I just updated my Itunes a couple of days ago, and didn't have any problems before that.

I want to activate my computer but if i do that iTunes say Error (-42408)

but if i do that iTunes say Error (-42408). I want help please, because i want to take my apps etc. on my iPhone. But I can´t do that. HEEELLLPPP

Hello cjgzrh,
Thank you for using Apple Support Communities.
You may want to deauthorize all and then authorize the devices again.
For more information, take a look at:
iTunes Store: Authorize or deauthorize your Mac or PC
http://support.apple.com/kb/ht1420
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Have a nice day,
Mario

An unknown error (-42408)

Cannot connect to the iTunes Store because of an unknown error (-42408)

Hi
I know this thread is a little old but I thought I would leave the solution I found that worked for me. I'm on a mac mountain lion.
I tried uninstalling reinstalling and that didn't work.
You may want to back these folders up before trying this.
1) Quit iTunes.
2) Go to System/Library/PrivateFrameworks/
3) COPY the following folders to a different location just in case
AirTrafficHost.framework
CoreFP.framework
DeviceLink.framework
iTunesAccess.framework
MobileDevice.framework
4) Delete them from the original location.
5) reinstall iTunes
6) Smile no more error -42408

Reverted to v10.7; getting error 42408

I used TimeMachine to revert from v11 to v10.7 iTunes is working fine, playlists, albums, etc. Except...at iTunes Store I'm getting 'an unknown error occurred (-42408)' when it first starts up and if I try to download, for instance, the free song of the week. I can play samples and browse the Store just fine. I also get error 42408 when I try to deauthorize/authorize this computer.
I've gone back a couple times in TM to an earlier iTunesLibrary.itl and tried 'previous iTunes Libraries' while in TM. I've also trashed com.apple.itunes.plist.
Any ideas appreciated...as opposed to ranting how you're going to switch over to the dark side.

Yes, those are in 'HD' as opposed to 'Home'. They are quite embedded and I don't think I want to mess with all that.
I did use Time Machine to restore:
Album Artwork/
iTunes Library Extras.itdb
iTunes Library Genius.itdb
iTunes Library.itl
Previous iTunes Libraries/
iTunes Music Library.xml
All to no avail. Still getting the error 42408 on Store startup and when I try to buy something.
Limnos...still using 10.4 huh? I must say that 10.6 is a great improvement. I haven't had to run Disk Utilities nor anything like TT Pro or Disk Warrior since going to it! How many years now? It's just very stable. And, I think most Macsters like iTunes 10 pretty well.
When I get the 10.6 Install Disc I might even do a System Restore; just get er done once and for all. 10.6 is so stable I've never had the need for something like Pacifist. Until iTunes 11 came along. On the other hand, seems like when iTunes 10 came out, there was an outcry too. But v11 is different; it's a complete overhaul. Actually, it seems many people like it; a few of us don't.
Thanks again.

TS3297 What can I do about error 42408?

What can I do about error 42408? I can't download my purchased and matched music from the store.

Ruleo,
It is common to have a reading on a disconnected channel. Generally speaking for measurement devices, un-connected voltage inputs tend to float around to either the positive or negative supply rail of the measuring device and current inputs will float around the 0 mA range. This is due both to device design and the real world behavior of components as opposed to the ideal behavior model. Some devices such as the FP-TC-120, will have circuitry to cause un-connected outputs to go to a specific level (in the case of the FP-TC-120, unconnected outputs will always read full scale of the range).
When you say you are getting a reading on that channel, is it a reading that is close to mininum scale, or is it a reading in the middle of the
scale, i.e. 10.2 mA? If the channel is not reading close to minimum scale, it is possible that the channel has been damaged. On the FP-AI-111, you can use a DMM to measure between the Iin pin and any of the C or Com pins. First disconnect any external wiring to the channel, then hook in the DMM. The resistance (within the accuracy of the DMM) should be exactly 100 Ohms. If the resistance is greater than 100 Ohms, then the channel was damaged by an over-current condition that exceeded the published specifications of the module (30 mA). In that case, the module will have to be sent to National Instruments for repair.
Regards,
Aaron

How to solve an error 42408 in Itunes (i want to keep an older version 10 because better interface )

I did not like versions of ITunes after the 10.
I try to reinstall a version 10 after the 11.
ITunes 10 is now working well but i cannot anymore use Genius, and have a report of error 42408 that block the setup of Genius.
Do you have a solution for this (other than upgrading Itunes, obviously !).
Thanks for your support.

OK, my starting point is that LR can happily contain 400000+ photos, and it's a mistake to create a 1 star plus catalogue as you suggest. Instead, I'd recommend you create a master catalogue of all your photos, which you can then query however you want - 2 star, or a certain keyword, or with "xyz" in the title etc.
If you are intent on going that way, you could try a slight change from what you've done so far. Instead of trying to import an entire catalogue and then delete no-star pictures, take the 2014 and 2012 catalogues and select only the 1 star photos. Then do an Export as Catalog for these items, and import the 2014-1star and 2012-1star into your new catalogue. That may get you past the problem images which I suspect are the problem.
If that doesn't work, or if you follow my initial advice, you're going to need to identify the image where the failure occurs. You may have a corrupt image file, and replacing it from your backup may be sufficient to resolve the problem. Alternatively, it may be a corrupt record in the catalogue, and in this case it may be sufficient to remove the image from the catalogue and import it again. You might try selecting everything in the 2014 catalogue and seeing if you can do an Export as Catalog, creating a clean 2014, and deleting 2014's previews folder might also get rid of a potential problem. Something else is to try the Export as Catalog for images 1-40000, then a second Export as Catalog for images 40002-50k.
So a few things you'll need to try, rather than a magic bullet, and a recommendation to change the underlying direction.
John

ITunes 11 error -42408

hi
I downloaded iTunes 11 version and installed it. After that, each time you start itunes pops error -42408.
iTunes shows that it is version 10.7 (21)

I solved the problem. On the computer was 2 copies of itunes. One is in the program (11 version). And the second (10.7 version) reside in the utility.
All labels were on the old version which clashed with the new. After removing the old version, everything is okey.

TS1424 What is error 42408 in iTunes and how do I correct it

What is error 42408 in iTunes and how do I correct it.

I have this same problem and now I can't play music I have previously boughten and cannot authorize my computer.

What do I have to do with : unknown error (-42408) ?

Hello. I would like to know what do I have to do with this unknown error (-42408). Thank you.
iPodtouch 8 Go, 2nd generation
Windows Vista

I would look at the previous discussions with the same error. You can find those on the right-had side of the page under the heading: More Like This.

How do I stop Error 42408 in Itunes 10.5??!! Can't sync or connect to store!

Please help! From the moment I installed Itunes 10.5 everything has gone wrong. I can't sync my Iphone (it says "backing up" forever and I can't drag/drop songs to it), the Iphone has IOS 5. And the Itunes 10.5 always starts up with "error 42408" and cannot connect to Itunes store!

Here is some diagnostic info. Please help!
Microsoft Windows Vista Home Basic Edition Service Pack 2 (Build 6002)
Hewlett-Packard Compaq Presario CQ60 Notebook PC
iTunes 10.5.0.142
QuickTime not available
FairPlay 1.13.35
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.96
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.3.494
Gracenote MusicID 1.9.3.106
Gracenote Submit 1.9.3.136
Gracenote DSP 1.9.3.44
iTunes Serial Number 0013AA4402ED53E8
Current user is not an administrator.
The current local date and time is 2011-10-17 14:16:22.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.5.0.142 is currently running.
iTunesHelper 10.5.0.142 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {F177EC26-581B-4F1F-B2B9-078F6FD78FA3}
Description:    Atheros AR5007 802.11b/g WiFi Adapter
IP Address:    192.168.1.5
Subnet Mask:    255.255.255.0
Default Gateway:    192.168.1.1
DHCP Enabled:    Yes
DHCP Server:    192.168.1.1
Lease Obtained:    Mon Oct 17 13:57:09 2011
Lease Expires:    Tue Oct 18 13:57:09 2011
DNS Servers:    192.168.1.1
Adapter Name:    {F2AFB4E5-A1E8-415B-A7B3-A433B3227715}
Description:    Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Wed Dec 31 19:00:00 1969
Lease Expires:    Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    No
SSL 3.0 Support:    Enabled
TLS 1.0 Support:    Disabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-10-17 14:14:35.

ITunes Error 42408 After 9.03 Upgrade

I am receiving the error 42408 after upgrading to 9.03. Google did not yield any results. The error appears attempting to authorize my Powerbook.

I had the same problem. Check the version of iTunes via the About dialog. Mine said 9.0.2 despite having upgraded via system updates, itunes and even downloading the whole package again.
Turns out, the dock iTunes link is running the old one. Basically, remove it from the dock, and re-drag the itunes from the applications folder back onto the dock. This then started 9.0.3 for me, and my iTunes account worked, the itunes store worked and iphone sync worked as well. Phew.
Check the bottom of this page for my reference http://support.apple.com/kb/HT2311

Error -42408

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