Error 5002 when accessing shopping cart
Hi:
I keep getting the above error message when I try to access my shopping cart.
I am able to access the iTunes store, and all other sections of the software, but when I try to access the shopping I get a connection timeout and the above non-specified error.
Can anyone help me? I would really like to get back to buying some music and videos.
Desktop PC Windows XP Pro
This is a bit of a long shot, but it worked for another user, so it's worth a try. Go to the iTunes Store preferences, select "Buy and Download Using 1-Click", close the preferences window, reopen the preferences window and reselect "Buy and Download Using Shopping Cart". Then see if your Shopping Cart will work.
Another user reported that the problem occurred when his credit card expiration date needed updating. Log into your iTunes Store account and check your credit card information.
If neither of those suggestions helps, you may need to contact the iTunes Store customer support department through the form at the bottom of their web pageand explain the problem to them.
Hope this helps.
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