Error code: 0x8501014 on Windows Phone 8.1

Hello,
I have a user who is receiving an error when syncing their windows phone with activesync. This happened without warning:
we cant sync activesync.xxx.xxx at the moment. We'll keep trying, but if this isn't your primary Microsoft account and you keep getting this error it might help to delete your account and then add it again. Other wise, wait a little while, then try again. Error code: 0x85010014
I received the same error configuring the account on a test device I have. Any MS specialist, this is kind of urgent and any help would be great. This is using Outlook 2010 on an Exchange 2010 environment.
This topic first appeared in the Spiceworks Community

Look here , may be it will help you
http://stackoverflow.com/questions/24764682/win-phone-system-windows-controls-control-not-found

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