Error code 19 fios Mobile app

I try to log into the app and it says we apologize but we were unable to process your request. Try again in a few minutes. Error code 19.

We were struggling with the very same problem. The FIOS Mobile app worked fine on my older iPad (3rd gen) but kept returning Error Code 23 on my wife's new iPad Mini (purchased new in January 2014).
What worked for us was to do a full firmware restore using iTunes on our Mac. Connect your iPad to your Mac, run iTunes, then hold down the sleep/wake and the home button until the iPad screen goes black, then release the sleep/wake button (but continue to hold the Home button - this is important). You'll be prompted in iTunes (on Mac) to restore the iPad.
We followed the prompts and eventually the ipad was restored to "factory defaults". By setting up the iPad as a "new iPad" it prevented any of the old apps from loading. We then re-installed just the FIOS Mobile app and we were able to log in successfully.
What's nuts about this is that when we tried to restore the iPad from a backup we had made with iTunes, all the settings came back but SO DID THE ERROR CODE 23. It seems something got setup in the iPad settings that conflicts with the functioning of the FIOS Mobile app.
We had to restore the rests of the settings and apps manually. Once this was done, however, the FIOS Mobile app continues to work properly. Whew!
I'd really like to know what, specifically, the setting is that trips up the FIOS Mobile app. Alas, I don't think I'll ever learn the true reason for the problem, but at least it's working now.
Good luck!

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IPad Fios Mobile app version 2 upgrade

Verizon, is the there a fix to all the problems reported in version 2 Review section in the App Store? Ever since upgrading, i keep getting authentication error please try again. Did you guys ever do any suitability testing before deploying this upgrade? Please fix this ASAP.

UPDATE AS OF : 11/11/13 10:23 AM
On My iPad 2
My Fios Mobile App
Version:2.0.7359 I did not uninstall/download this Version ...that's what it is today.
ALL PARTS OF IT WORKING FOR ME.
Could these SETTINGS in My Fios Mobile app. have a bearing on your situation ?
My Ip: 72.76.xxx.xxx
My Fips Code is: 34_003 which identifies NJ_Bergen County
After uninstalling and downloading new Version did you COMPLETELY shut down your iPad ?
In other situations this has solved problems ?
Please let everyone know when you get a solution.
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Data Object 39.45

FiOS Mobile App and DVR

Hello,
I have 2 Cisco CHS435HDC DVR's that are connected to my home network. The other day I downloaded the FiOS Mobile app and wanted to see if I can watch my recorded shows or schedule new shows using this app. The app recognizes I have 2 devices but it doesnt display my recordings or schedules. In the app it also says the devices are not connected to the network but I can tell they are. Both my phone and the devices are on the same subnet/network so no firewalls or routes are in play.
One thing to note is that I have business service but there is no support forum on the business side so I'm hoping someone here can help.
1. How can I configure the app to connect to the DVR's or configure the DVR's to broadcast whats needed so they are seen on the network by the app? I cant figure out what I need to do here. (Note I activated and authorized all the devices and accounts)
2. In the DVR I cant seem to find where to change the IP address if for example I wanted to specify a static IP.
3. If I wanted to also connect via the internet what ports do I need to forward through my firewall?
Thanks in advance.

I have my phone registered under Menus\Settings\Remote DVR\Mobile Phone Settings. This is where I registered my phone nunber and it provided a confirmation code. My iPhone works great. Note there is an older App that was replace by a newer app. Make sure you have the latest application for your device.
I am not sure if a plain iPAD or other non phone devices work. I know there had been some complaints, and some requests for applications for non phone devices. Not sure on the status.
I requested one that did not require to go to the Verizon site and back. Why not a local App on the local Wifi? And Also a remote control application developed for your PC? All can be found on The ideas boards, along with many other ideas.

FIOS Mobile App - Wireless Does Not Work

Hello all,
I am trying to use the new FIOS Mobile app on my Android tablet. This should allow me to watch some live TV, however when I try to connect to a channel it tells me I need to be connected to my broadband router.
In my setup at home my FiOS broadband router does not handle wireless connections, only wired. I have a separate wireless AP that does this. Why should it matter where I get my wireless connection from, as long as I am connected?
Help.
Thanks,
Steve

billosaur wrote:
Someone may have thought this was a great idea, but it's very frustrating to download an app, know that you meet all the criteria for using it, then be unable to use it because the app is unable to differentiate successfully that you are, in fact, on you home network. There's one router in my home, it's a Verizon router, and the app should be smart enough to know this. It's obvious that this app was rushed out without a throrough enough suite of tests, because something this simple should not happen. Is there a ticket in place for this? Is the application support group actively trying to rectify this problem? I'll give Verizon a while to sort it out, but this doesn't please me.
Send the developers an email at [email protected] I'm fairly confident they don't monitor this site. If they don't hear from enough people like you with this issue, they won't fix it. So please notify them of your issue. Many are complaining on the Google Play app user reviews about the same problem you have. You can see then on the Google Play site by accessing the site via a PC.

DVR streaming to FiOS Mobile App

When will FiOS mobile app be able to play DVR recordings? Dish, xfinity and others have had this ability for some time (years in the case of Dish networks).

It may be possible when the new DVR rolls out later this spring.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Why is the Fios mobile app not available in the App Store?

Why is the Fios mobile app not available in the App Store?

Sorry to say but they have. And even advertised it on their home page as recently as today. You can view about 70 different channels on your iPhone or iPad. Anyone else out there who knows the answer?

FRUSTRATED: FiOS Mobile app for iPad and live TV on my computer do not recognize me as a subscriber

We recently upgraded our data only service to FiOS TV and Quantum internet. TV service in the house works great. However, attempts to watch live TV (on channels that I subscribe to/pay for) using FiOS mobile for iPAD and on my home computer continue to result in some error message saying that my subscription cannot be verified. The same happens when trying to view WatchESPN or Disney via our Apple TV.
I've attempted to resolve this via two or three chat sessions and at least two phone calls to Verizon and it hasn't been fixed or resolved. Somewhere in my account a "pending order" exists, although I don't have one pending. No one knows how to clear this out but thinks that is my problem. This is very frustrating.
Any suggestions or thoughts? I have done the following:
-uninstalled and reinstalled FiOS mobile
-been sure to log in under the primary user when online or or the iPad
Thanks!

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Error while running mobile app in nwds

Hi ,
I created a an app for handheld and while running the application i am getting an error as below in nwds.The mobile client is not opening and is giving below error.
java.lang.NumberFormatException: null
     at java.lang.Integer.parseInt(Integer.java:415)
     at java.lang.Integer.parseInt(Integer.java:497)
     at com.sap.tc.mobile.cfs.console.MgmtConsole.initialize(MgmtConsole.java:43)
     at com.sap.tc.mobile.cfs.init.FrameworkInitializer.startManagementConsole(FrameworkInitializer.java:338)
     at com.sap.tc.mobile.cfs.init.FrameworkInitializer.init(FrameworkInitializer.java:102)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:585)
     at com.sap.tc.mobile.cfs.startup.pda.Startup.main(Unknown Source)
Error starting the framework
java.lang.reflect.InvocationTargetException
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:585)
     at com.sap.tc.mobile.cfs.startup.pda.Startup.main(Unknown Source)
Caused by: java.lang.IllegalStateException: Cannot initialize framework
     at com.sap.tc.mobile.cfs.init.FrameworkInitializer.init(FrameworkInitializer.java:252)
     ... 5 more(FrameworkManager.java:259)
Please help me on this.
Thanks and regards,
rajesh
Edited by: Rajesh A on Apr 28, 2009 12:48 PM
Edited by: Rajesh A on Apr 28, 2009 1:40 PM

Hi Rajesh
If you are using 7.1, go to com.sap.tc.mobile.dt.oca.rt folder inside plugins folder.
If your client itself is not launching, delete the MI folder, unzip the laptop.zip, you will get a new MI folder.
Go to MI -> bin -> click startup.bat. Check if the client is launching.
Now deploy the application components and start the client.
Regards
Vidyadhar

Verizon fios mobile app not working on iphone, works ok on ipad

The verizon app on the iphnoe gets message about need to connect to FIOS wifi, but I al already connected to the wifi. No problem with my ipad...
I called verizon and they said the problem is with apple, because it works ok in the ipad...

Just check the reviews on the Google Play store. Tons of people reporting probelms with the update to Android 5.0
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Mike de Gouveia February 8, 2015
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Robert DeNuto February 9, 2015
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During sync, iPod touch 2nd gen shows error code for 2 apps: 0xe8008001

In attempting to sync my iPod 2nd Gen, two games - JellyCar 3 and TreesofDoom will not sync and the message: The app "jelly car 3" was not installed on the ipod touch because an unknown error occured (0xe8008001). I have not been able to locate this specific error on the support site.Any help is certainly appreciated

Sounds like this:
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Try Save As and rename the file. Can you export the file now as a different format?
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Option 1) If you have your Install CD for Snow Leopard you can boot from the CD to run Repair Drive.
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FIOS Mobile error code 2054 when downloading purchased video

I purchased the Mad About You season 3 to watch on my mobile device(s) when on travel. Unfortunately I've been unable to download them, using FIOS Mobile App on my iPad, and tech support has been no use at all; best they could do is suggest I delete the app and reinstall it. Haven't been able to get it to work on my Samsung S3, either. Error I get on iPad is 2054: "there is a newer version of the video with enhanced viewing quality. Please delete the existing file and re-download the updated version". Been getting this since I first purchased, doesn't matter which episode. On the Samsung, when I download it I get: "retry download. Failed to acquire. Your request could not be processed at this time because the rights is not sufficient. Please try again later". Been trying it for two weeks, is that "later" enough?!? Works on DVR, so I know the purchase went through, but that's not where I bought it to watch from. Supervisor tried calling back twice, while I was at work, but didn't leave any way to contact them and then CLOSED the trouble ticket. Anyone else had this problem, and, better yet, been able to overcome it? If not, this is the biggest waste of $25 and think I'll just stick with Netlix and TiVo from now on.

Same error here - trying to dl game of thrones - no indication of how to get the updated, enhanced version.

Getting Error while deploying ADF Mobile App in android Emulator

Hi All,
I am getting following error while deploying mobile app into android emulator........i have gone through google search and i hve done with all the steps...as follows
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ERROR:
[09:40:02 AM] Failure [INSTALL_FAILED_INSUFFICIENT_STORAGE]
[09:40:02 AM]
[09:40:02 AM] Command-line execution failed (Return code: 0)
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Failure [INSTALL_FAILED_INSUFFICIENT_STORAGE]
Regards,
Nani
Edited by: 962874 on Jan 12, 2013 6:46 AM

The emulator can run out of space for applications - so if you have other applications deployed to the emulator remove them and then try again.
Other options here:
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FIOS Mobile iPad App "Invalid Credentials"

Has anyone had problems setting up the FIOS Mobile app on the iPad? I have a number of the iphone applications running on my phone and am able to successfully login to those both on my phone and on my computer. However, when I try to use the same credentials on my iPad in the FIOS Mobile app I get the error Invalid Credentials.
I've installed the FIOS Mobile app on (2) different iPads, and have used both the primary and sub accounts with the same error. I contacted Verizon Support for assistance and they told me I had to sync my iPad first, but had no other solutions to my problem. Any assistance or confirmation I'm not the only one having this problem would be useful in hopefully fixing this problem.
Cheers
Solved!
Go to Solution.

stellar7 wrote:
Has anyone had problems setting up the FIOS Mobile app on the iPad? I have a number of the iphone applications running on my phone and am able to successfully login to those both on my phone and on my computer. However, when I try to use the same credentials on my iPad in the FIOS Mobile app I get the error Invalid Credentials.
I've installed the FIOS Mobile app on (2) different iPads, and have used both the primary and sub accounts with the same error. I contacted Verizon Support for assistance and they told me I had to sync my iPad first, but had no other solutions to my problem. Any assistance or confirmation I'm not the only one having this problem would be useful in hopefully fixing this problem.
Cheers
Hello,
Recheck your network settings on the iPad to ensure that you are trying to connect to your home wireless FiOS network and not another one.
Try deleting all Verizon apps you currently have on the iPad. Afterwards, reinstall them again. Start with the 'Verizon FiOS Mobile' app for the iPad.
We've been using the Verizon FiOS Mobile app on an iPad and iPad mini and have not had any issues, and I've deleted/reinstalled it just to see if I get any messages like yours and it always seems to work fine.
Good luck!

App store/ failed to install /enable windows firewall/ and retry/ error code 0x80246010

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You should post your question on
http://answers.microsoft.com/en-us/winphone#tabLob_wiki.

Error code 19 fios Mobile app

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