Error connecting to Essbase Server when running business rules

We recently migrated from v9.3 to v11.1.1.3. I have two users with Administrative access who need to run business rules on a native Essbase application, but cannot. They get the message 'Error connecting to Essbase Server'. They get this message when trying to set this execution database. They can't even expand the server to see the list of applications. I have tried deprovisioning them in Shared Services, refreshing security, then adding it all back in and refreshing again, but it doesn't work. My own id has identical access to that which I'm granting them, and I have no problems. I even created a native user with the same access and it works as well. No matter what I do, I cannot get these two users to be able to run their business rules in EAS.
We also have a Planning application, and the Planning Administrative user has the same issue. However, this user is able to get around it by running rules using the Planning connection rather than the Essbase connection. She has the same issue of not seeing anything under the Essbase Servers when trying to set the execution database though.
In version 9, we were not using Shared Services for Essbase security. Unfortunately our consultant chose to set it up using Shared Services security when migrating, and according to the documentation, one cannot go back to using Native Essbase security.
I also tried running the Externalize Users wizard and the three users with issues failed to externalize. My own id did, and the native user I created succeeded.
Has anyone experienced an issue like this or have any ideas on how to resolve?
Thanks,
Sabrina

Follow up - Oracle has finally resolved this. It's so simple, yet no one thought to check until now. The three users with problems all have mixed case user id's in ldap. They have always logged into EAS with all lower case ids. In version 9, on native security, this was never a problem. But in version 11 using Shared Services (not sure which factor changed it), it doesn't work. The simple solution is to log in with their exact mixed case user ids. It only took Oracle three months and the creation of a bug issue to figure this out for us.
Sabrina

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    2010-05-10 11:36:04,625 INFO [main] Got hub location from Registry:http://D26085.arrownao.corp.arrow.com:28080 com.hyperion.css.registry.RegistryManager.getHubLocationFromRegistry(Unknown Source)
    2010-05-10 11:36:05,312 INFO [main] Got native directory location from Registry:D26085.arrownao.corp.arrow.com:28089 com.hyperion.css.registry.RegistryManager.getNativeProviderLocationFromRegistry(Unknown Source)
    2010-05-10 11:36:05,312 INFO [main] URL constructed out of values in Registry database:ldap://D26085.arrownao.corp.arrow.com:28089/dc=css,dc=hyperion,dc=com com.hyperion.css.common.configuration.CSSConfigurationImplXML.initConfiguration(Unknown Source)
    2010-05-10 11:36:08,734 ERROR [main] 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089.[Root Cause: Connection refused: connect ] com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool.validateSocketConnection(Unknown Source)
    2010-05-10 11:36:09,718 ERROR [main] 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089.[Root Cause: Connection refused: connect ] com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool.validateSocketConnection(Unknown Source)
    2010-05-10 11:36:09,718 WARN [main] Failed to instantiate provider for factory: com.hyperion.css.spi.impl.nv.NativeFactory.[Root Cause: 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089. ] com.hyperion.css.spi.CSSManager.getProvider(Unknown Source)
    2010-05-10 11:36:09,718 WARN [main] Native Directory is not reachable. Attempting to re-connect... com.hyperion.css.spi.CSSManager.getProviderInstance(Unknown Source)
    2010-05-10 11:36:09,718 WARN [main] Number Format Exception converting nullto int; Returning default value 10[Root Cause: null ] com.hyperion.css.common.CSSUtils.toInt(Unknown Source)
    2010-05-10 11:36:09,718 WARN [main] Number Format Exception converting nullto int; Returning default value 3[Root Cause: null ] com.hyperion.css.common.CSSUtils.toInt(Unknown Source)
    2010-05-10 11:36:11,750 ERROR [main] 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089.[Root Cause: Connection refused: connect ] com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool.validateSocketConnection(Unknown Source)
    2010-05-10 11:36:12,750 ERROR [main] 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089.[Root Cause: Connection refused: connect ] com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool.validateSocketConnection(Unknown Source)
    2010-05-10 11:36:12,781 WARN [main] Failed to instantiate provider for factory: com.hyperion.css.spi.impl.nv.NativeFactory.[Root Cause: 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089. ] com.hyperion.css.spi.CSSManager.getProvider(Unknown Source)
    2010-05-10 11:36:12,781 WARN [main] Native Directory is not reachable. Will try to re-connect after 3 seconds... com.hyperion.css.spi.CSSManager.getProviderInstance(Unknown Source)
    2010-05-10 11:36:15,781 WARN [main] Attempting to connect to Native Directory: Retry Count: 1 com.hyperion.css.spi.CSSManager.getProviderInstance(Unknown Source)
    2010-05-10 11:36:17,781 ERROR [main] 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089.[Root Cause: Connection refused: connect ] com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool.validateSocketConnection(Unknown Source)
    2010-05-10 11:36:18,890 ERROR [main] 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089.[Root Cause: Connection refused: connect ] com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool.validateSocketConnection(Unknown Source)
    2010-05-10 11:36:18,890 WARN [main] Failed to instantiate provider for factory: com.hyperion.css.spi.impl.nv.NativeFactory.[Root Cause: 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089. ] com.hyperion.css.spi.CSSManager.getProvider(Unknown Source)
    2010-05-10 11:36:18,890 WARN [main] Native Directory is not reachable. Will try to re-connect after 3 seconds... com.hyperion.css.spi.CSSManager.getProviderInstance(Unknown Source)
    2010-05-10 11:36:21,890 WARN [main] Attempting to connect to Native Directory: Retry Count: 2 com.hyperion.css.spi.CSSManager.getProviderInstance(Unknown Source)
    2010-05-10 11:36:23,812 ERROR [main] 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089.[Root Cause: Connection refused: connect ] com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool.validateSocketConnection(Unknown Source)
    2010-05-10 11:36:24,921 ERROR [main] 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089.[Root Cause: Connection refused: connect ] com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool.validateSocketConnection(Unknown Source)
    2010-05-10 11:36:24,921 WARN [main] Failed to instantiate provider for factory: com.hyperion.css.spi.impl.nv.NativeFactory.[Root Cause: 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089. ] com.hyperion.css.spi.CSSManager.getProvider(Unknown Source)
    2010-05-10 11:36:24,921 WARN [main] Native Directory is not reachable. Will try to re-connect after 3 seconds... com.hyperion.css.spi.CSSManager.getProviderInstance(Unknown Source)
    2010-05-10 11:36:28,046 WARN [main] Attempting to connect to Native Directory: Retry Count: 3 com.hyperion.css.spi.CSSManager.getProviderInstance(Unknown Source)
    2010-05-10 11:36:30,046 ERROR [main] 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089.[Root Cause: Connection refused: connect ] com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool.validateSocketConnection(Unknown Source)
    2010-05-10 11:36:31,062 ERROR [main] 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089.[Root Cause: Connection refused: connect ] com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool.validateSocketConnection(Unknown Source)
    2010-05-10 11:36:31,062 WARN [main] Failed to instantiate provider for factory: com.hyperion.css.spi.impl.nv.NativeFactory.[Root Cause: 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089. ] com.hyperion.css.spi.CSSManager.getProvider(Unknown Source)
    2010-05-10 11:36:31,062 WARN [main] Native Directory is not reachable. Will try to re-connect after 3 seconds... com.hyperion.css.spi.CSSManager.getProviderInstance(Unknown Source)
    2010-05-10 11:36:34,062 WARN [main] Attempting to connect to Native Directory: Retry Count: 4 com.hyperion.css.spi.CSSManager.getProviderInstance(Unknown Source)
    2010-05-10 11:36:36,078 ERROR [main] 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089.[Root Cause: Connection refused: connect ] com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool.validateSocketConnection(Unknown Source)
    2010-05-10 11:36:37,093 ERROR [main] 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089.[Root Cause: Connection refused: connect ] com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool.validateSocketConnection(Unknown Source)
    2010-05-10 11:36:37,093 WARN [main] Failed to instantiate provider for factory: com.hyperion.css.spi.impl.nv.NativeFactory.[Root Cause: 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089. ] com.hyperion.css.spi.CSSManager.getProvider(Unknown Source)
    2010-05-10 11:36:37,093 WARN [main] Native Directory is not reachable. Will try to re-connect after 3 seconds... com.hyperion.css.spi.CSSManager.getProviderInstance(Unknown Source)
    2010-05-10 11:36:40,093 WARN [main] Attempting to connect to Native Directory: Retry Count: 5 com.hyperion.css.spi.CSSManager.getProviderInstance(Unknown Source)
    2010-05-10 11:36:41,921 ERROR [main] 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089.[Root Cause: Connection refused: connect ] com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool.validateSocketConnection(Unknown Source)
    2010-05-10 11:36:42,921 ERROR [main] 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089.[Root Cause: Connection refused: connect ] com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool.validateSocketConnection(Unknown Source)
    2010-05-10 11:36:42,921 WARN [main] Failed to instantiate provider for factory: com.hyperion.css.spi.impl.nv.NativeFactory.[Root Cause: 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089. ] com.hyperion.css.spi.CSSManager.getProvider(Unknown Source)
    2010-05-10 11:36:42,921 WARN [main] Native Directory is not reachable. Will try to re-connect after 3 seconds... com.hyperion.css.spi.CSSManager.getProviderInstance(Unknown Source)
    2010-05-10 11:36:45,921 WARN [main] Attempting to connect to Native Directory: Retry Count: 6 com.hyperion.css.spi.CSSManager.getProviderInstance(Unknown Source)
    2010-05-10 11:36:47,953 ERROR [main] 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089.[Root Cause: Connection refused: connect ] com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool.validateSocketConnection(Unknown Source)
    2010-05-10 12:32:48,375 INFO [main] CSS is initialized as client. The default logger properties will be loaded com.hyperion.css.CSSSystem.<init>(Unknown Source)
    2010-05-10 12:32:48,531 INFO [main] CSS Log file will be generated at C:\Hyperion\logs\essbase\SharedServices_Security_Client.log com.hyperion.css.CSSSystem.<init>(Unknown Source)
    2010-05-10 12:32:48,531 INFO [main] Configure CSS with registry com.hyperion.css.CSSSystem.initCSSSystem(Unknown Source)
    2010-05-10 12:32:48,531 INFO [main] Initializing CSS from Registry. com.hyperion.css.common.configuration.CSSConfigurationManager.getConfiguration(Unknown Source)
    2010-05-10 12:32:48,796 INFO [main] Trying to get Registry Instance com.hyperion.css.registry.RegistryManager.<init>(Unknown Source)
    2010-05-10 12:33:00,984 INFO [main] Got Registry Instance com.hyperion.css.registry.RegistryManager.<init>(Unknown Source)
    2010-05-10 12:33:03,453 INFO [main] Got hub location from Registry:http://D26085.arrownao.corp.arrow.com:28080 com.hyperion.css.registry.RegistryManager.getHubLocationFromRegistry(Unknown Source)
    2010-05-10 12:33:05,312 INFO [main] Got native directory location from Registry:D26085.arrownao.corp.arrow.com:28089 com.hyperion.css.registry.RegistryManager.getNativeProviderLocationFromRegistry(Unknown Source)
    2010-05-10 12:33:05,312 INFO [main] URL constructed out of values in Registry database:ldap://D26085.arrownao.corp.arrow.com:28089/dc=css,dc=hyperion,dc=com com.hyperion.css.common.configuration.CSSConfigurationImplXML.initConfiguration(Unknown Source)
    2010-05-10 12:33:09,265 ERROR [main] 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089.[Root Cause: Connection refused: connect ] com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool.validateSocketConnection(Unknown Source)
    2010-05-10 12:33:10,234 ERROR [main] 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089.[Root Cause: Connection refused: connect ] com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool.validateSocketConnection(Unknown Source)
    2010-05-10 12:33:10,234 WARN [main] Failed to instantiate provider for factory: com.hyperion.css.spi.impl.nv.NativeFactory.[Root Cause: 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089. ] com.hyperion.css.spi.CSSManager.getProvider(Unknown Source)
    2010-05-10 12:33:10,234 WARN [main] Native Directory is not reachable. Attempting to re-connect... com.hyperion.css.spi.CSSManager.getProviderInstance(Unknown Source)
    2010-05-10 12:33:10,234 WARN [main] Number Format Exception converting nullto int; Returning default value 10[Root Cause: null ] com.hyperion.css.common.CSSUtils.toInt(Unknown Source)
    2010-05-10 12:33:10,234 WARN [main] Number Format Exception converting nullto int; Returning default value 3[Root Cause: null ] com.hyperion.css.common.CSSUtils.toInt(Unknown Source)
    2010-05-10 12:33:12,265 ERROR [main] 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089.[Root Cause: Connection refused: connect ] com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool.validateSocketConnection(Unknown Source)
    2010-05-10 12:33:13,250 ERROR [main] 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089.[Root Cause: Connection refused: connect ] com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool.validateSocketConnection(Unknown Source)
    2010-05-10 12:33:13,250 WARN [main] Failed to instantiate provider for factory: com.hyperion.css.spi.impl.nv.NativeFactory.[Root Cause: 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089. ] com.hyperion.css.spi.CSSManager.getProvider(Unknown Source)
    2010-05-10 12:33:13,250 WARN [main] Native Directory is not reachable. Will try to re-connect after 3 seconds... com.hyperion.css.spi.CSSManager.getProviderInstance(Unknown Source)
    2010-05-10 12:33:16,359 WARN [main] Attempting to connect to Native Directory: Retry Count: 1 com.hyperion.css.spi.CSSManager.getProviderInstance(Unknown Source)
    2010-05-10 12:33:18,375 ERROR [main] 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089.[Root Cause: Connection refused: connect ] com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool.validateSocketConnection(Unknown Source)
    2010-05-10 12:33:19,390 ERROR [main] 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089.[Root Cause: Connection refused: connect ] com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool.validateSocketConnection(Unknown Source)
    2010-05-10 12:33:19,390 WARN [main] Failed to instantiate provider for factory: com.hyperion.css.spi.impl.nv.NativeFactory.[Root Cause: 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089. ] com.hyperion.css.spi.CSSManager.getProvider(Unknown Source)
    2010-05-10 12:33:19,390 WARN [main] Native Directory is not reachable. Will try to re-connect after 3 seconds... com.hyperion.css.spi.CSSManager.getProviderInstance(Unknown Source)
    2010-05-10 12:33:22,390 WARN [main] Attempting to connect to Native Directory: Retry Count: 2 com.hyperion.css.spi.CSSManager.getProviderInstance(Unknown Source)
    2010-05-10 12:33:24,437 ERROR [main] 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089.[Root Cause: Connection refused: connect ] com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool.validateSocketConnection(Unknown Source)
    2010-05-10 12:33:25,421 ERROR [main] 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089.[Root Cause: Connection refused: connect ] com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool.validateSocketConnection(Unknown Source)
    2010-05-10 12:33:25,421 WARN [main] Failed to instantiate provider for factory: com.hyperion.css.spi.impl.nv.NativeFactory.[Root Cause: 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089. ] com.hyperion.css.spi.CSSManager.getProvider(Unknown Source)
    2010-05-10 12:33:25,421 WARN [main] Native Directory is not reachable. Will try to re-connect after 3 seconds... com.hyperion.css.spi.CSSManager.getProviderInstance(Unknown Source)
    2010-05-10 12:33:28,421 WARN [main] Attempting to connect to Native Directory: Retry Count: 3 com.hyperion.css.spi.CSSManager.getProviderInstance(Unknown Source)
    2010-05-10 12:33:30,453 ERROR [main] 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089.[Root Cause: Connection refused: connect ] com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool.validateSocketConnection(Unknown Source)
    2010-05-10 12:33:31,453 ERROR [main] 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089.[Root Cause: Connection refused: connect ] com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool.validateSocketConnection(Unknown Source)
    2010-05-10 12:33:31,453 WARN [main] Failed to instantiate provider for factory: com.hyperion.css.spi.impl.nv.NativeFactory.[Root Cause: 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089. ] com.hyperion.css.spi.CSSManager.getProvider(Unknown Source)
    2010-05-10 12:33:31,453 WARN [main] Native Directory is not reachable. Will try to re-connect after 3 seconds... com.hyperion.css.spi.CSSManager.getProviderInstance(Unknown Source)
    2010-05-10 12:33:34,453 WARN [main] Attempting to connect to Native Directory: Retry Count: 4 com.hyperion.css.spi.CSSManager.getProviderInstance(Unknown Source)
    2010-05-10 12:33:36,390 ERROR [main] 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089.[Root Cause: Connection refused: connect ] com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool.validateSocketConnection(Unknown Source)
    2010-05-10 12:33:37,390 ERROR [main] 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089.[Root Cause: Connection refused: connect ] com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool.validateSocketConnection(Unknown Source)
    2010-05-10 12:33:37,390 WARN [main] Failed to instantiate provider for factory: com.hyperion.css.spi.impl.nv.NativeFactory.[Root Cause: 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089. ] com.hyperion.css.spi.CSSManager.getProvider(Unknown Source)
    2010-05-10 12:33:37,390 WARN [main] Native Directory is not reachable. Will try to re-connect after 3 seconds... com.hyperion.css.spi.CSSManager.getProviderInstance(Unknown Source)
    2010-05-10 12:33:40,390 WARN [main] Attempting to connect to Native Directory: Retry Count: 5 com.hyperion.css.spi.CSSManager.getProviderInstance(Unknown Source)
    2010-05-10 12:33:42,328 ERROR [main] 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089.[Root Cause: Connection refused: connect ] com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool.validateSocketConnection(Unknown Source)
    2010-05-10 12:33:43,328 ERROR [main] 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089.[Root Cause: Connection refused: connect ] com.hyperion.css.spi.util.jndi.pool.JNDIConnectionPool.validateSocketConnection(Unknown Source)
    2010-05-10 12:33:43,328 WARN [main] Failed to instantiate provider for factory: com.hyperion.css.spi.impl.nv.NativeFactory.[Root Cause: 27:1112:Failed to connect to D26085.arrownao.corp.arrow.com at 28089. ] com.hyperion.css.spi.CSSManager.getProvider(Unknown Source)
    2010-05-10 12:33:43,328 WARN [main] Native Directory is not reachable. Will try to re-connect after 3 seconds... com.hyperion.css.spi.CSSManager.getProviderInstance(Unknown Source)
    2010-05-10 12:33:46,328 WARN [main] Attempting to connect to Native Directory: Retry Count: 6 com.hyperion.css.spi.CSSManager.getProviderInstance(Unknown Source)

    Hi
    I am to login to Hyperion Shared Services console. Share service for Essbase is running properly. When I attempt login into Essbase Studio Login, following error message appears
    Network communication with the server failed
    Connection refused: connect
    =========================================================================
    Also,the below Error messages are found in Oracle EPM System Diagnostic Reports
    Validation tool info: 11.1.1.3.0 drop 9-0 build 3129 on 07/16/2009 01:24 PM
    OS name: Windows XP
    OS version: 5.1
    Essbase Server startup check using Maxl command
    Error: Result: Unable to connect Essbase Server using MAXL command. Please check that essbase server is running.
    Recommended Action: Check Essbase Server is started.
    EssabaseServerChecker
    Error: Cannot connect to olap service. Cannot connect to Essbase Server. Error:Essbase Error(1051293): Login fails due to invalid login credentials
    Recommended Action: Check application is started.
    SVR: Essbase Java API
    Launch external checker with next command: C:\Hyperion\common\validation\9.5.0.0\launchEssbaseJavaAPI.bat EssbaseJAPIConnect admin ****** d26085.arrownao.corp.arrow.com http://d26085.arrownao.corp.arrow.com:13080/aps/JAPI
    Error: Result: -1; Error message: Cannot connect to olap service. Cannot connect to Essbase Server at d26085.arrownao.corp.arrow.com. Timed out waiting to connect to the Essbase Agent/Server using TCP/IP. Check your network connections.
    Recommended Action: Make sure external checker is working.
    ESS: Essbase Studio Server
    Connecting to Essbase Studio Server...
    Error: Network communication with the server failed
    Recommended Action: Check application is started.
    SVR: Essbase Java API
    Launch external checker with next command: C:\Hyperion\common\validation\9.5.0.0\launchEssbaseJavaAPI.bat EssbaseJAPIConnect admin ****** d26085.arrownao.corp.arrow.com http://d26085.arrownao.corp.arrow.com:13080/aps/JAPI
    Error: Result: -1; Error message: Cannot connect to olap service. Cannot connect to Essbase Server at d26085.arrownao.corp.arrow.com. Timed out waiting to connect to the Essbase Agent/Server using TCP/IP. Check your network connections.
    Recommended Action: Make sure external checker is working.
    Please advice how to slove this Essbase issue.

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