Error for HP Photosmart 5520

I keep getting this error and when I print it prints a blank page. I just got new black ink cartridge this week. Cany you tell me what is wrong

Please go to url below and select your operation system then select firmware through the downloads.
http://support.hp.com/us-en/product/HP-Photosmart-5520-e-All-in-One-Printer-series/5157533/model/515...

Similar Messages

  • Error 403 HP Photosmart 5520

    I am connect to the internet but when I go to scan a document I keep getting the message - Server Connection error 403. It ask me if I want to retry, which I do and still no scanning.
    I have read the previous enrtyys and tried some stpes but nothing is working...was fine yesterday when I didn't really need it but today I do and it's not working!!!

    Hello JJAMISON,
    Welcome to the HP Support Forums. I gather that you are getting a connection error message when trying to use the scan to email feature of your Photosmart 5520 printer.
    There are several steps I would like you to try please. 
    Please turn off your printer. 
    Please turn off your router.  If your router doesn’t have an on/off switch, please unplug the power cord from the router.
    After waiting a full 60 seconds please turn on your router (or plug it back in). 
    After the router has completed its startup routine please turn on your printer.
    After the printer has completed its startup routine, please test the scan to email feature.  If it works there no need to continue with any further trouble shooting steps.
    Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post with the steps, including screen shots on how to do this.   Don’t worry that the screen shots show a Photosmart 7510 printer, the steps are the same.
    Please test the scan to email feature.  If it works there is no need to continue with any further trouble shooting steps.
    Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
    Thank you.
    Regards,
    Happytohelp01
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    I work on behalf of HP

  • Server connection error 403 on photosmart 5520

    I too have a 403 error code on my photosmart 5520. I have turner off the router & 5520, I have a connection, but still cannot scan to email.

    Hello @TPGJT,
    Welcome to the HP forums.
    I understand that you are experiencing a server connection issue when trying to scan to email.
    I would like to help.
    I recommend setting a manual DNS.
    I have had the most success when using Google's DNS address.
    Primary 8.8.8.8
    Alternate 8.8.4.4
    The following post by happytohelp01 has the instructions for setting a manual DNS.
    The post is for a Photosmart 7510 but the steps will be very similar.
    Re: Efax 7510 still won't work after turning off/on ePrint several times
    You can also review ePrint/Apps Connectivity Troubleshooting by PrintApper.
    It has some good troubleshooting steps for this type of issue.
    If you encounter any problems or have any questions about any of the steps please let me know.
    Aardvark1
    I work on behalf of HP
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  • How can I change the email address for my photosmart 5520 ?

    Hi , I have a photosmart 5520 and tried to set up an email address for my printer when I installed the printer.  At the time. the HP site was down for maintanence and I have a very long an complicated email address now that I will never ever remember.  How can I change this email address?
    Thanks in advance. 
    Amy

    Hi Amy,
    Follow the steps listed below to customize the ePrint email address:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02940150&cc=us&dlc=en&lc=en&product=5157536&tmp...
    Shlomi
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  • Re: server connection error 403 on photosmart 5520

    I have this exact same problem, could you please help

    Hello sharon744,
    I see you have the Photosmart 5520 and it not allowing you to connect to Web Services. I would like to offer a few suggestions.
    Check for updates on the printer, Getting the Latest Firmware and Product Updates.
    Power off the printer and ensure the power cord is connected to a wall out let.
    Power reset the router. If it has a power button press that, if not, remove the power cord. Wait 60 seconds and then allow it to power back up. Once router is fully on, power up the printer.
    Try connecting, if it works there is no need to continue. If it doesn't, try the next suggestion.
    Refer to this Thread answered by a colleague of mine happytohelp01 : Efax 7510 still won't work after turning off/on ePrint several times. Follow the steps to setup a Manual I.P and DNS for the printer over the network. The steps will be the same, if not very similar for your printer as the one in the above post.
    Try connecting once done. If still unable to connect, continue below.
    Go back to the above Thread, rather than using the DNS suggested try this set; Primary DNS Server : 209.244.0.3 & Secondary DNS Server : 209.244.0.4.
    Try to connect, if the feature is still not working you will need to call HP's Cloud Support team. If you live in the USA/Canada, 1-855-785-2777. If you live outside the USA/Canada, click HERE to find the Technical Support number for your country/region.
    I hope this helps.
    JERENDS
    I work on behalf of HP
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  • When I click on the icon for HP Photosmart 5520, nothing comes up

    When I click on my HP Photosmart icon, on my home screen, nothing happens. I can print in programs and by clicking cntrl-p and I can copy from the printer but i have no way to scan to or from. I have ran HP print and scan doc but still no software pops up when I click on the HP icon

    @texrjoe, Welcome to the Community
    I read your post about the issues you have been having with opening up the HP software on your computer, and to me seems like there could be a driver issue.
    I would recommend completely Uninstalling the Printer Software from the Control Panel and restarting the PC afterwards to finish the uninstall. Next, click the link below to download the printers Full Feature Driver that will also include the scanning software and from there you should be able to open it from your desktop and scan documents or photos.
    HP Photosmart Full Feature Software and Drivers
    Good luck, let me know the results
    R a i n b o w 7000I work on behalf of HP
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  • Photosmart 5520 won't scan to Mac

    Today I bought a Photosmart 5520 e-All-In-One to replace my previous B110.  I cannot get it to scan to my iMac, after hours of trying.  My iMac is running Mac OS X Version 10.6.8 and is fully up-to-date as of today.  When I try to scan, the printer provides the following message - "No Computer Found.  Make sure the printer software is installed on your computer, and that "Scan to Computer" is enabled via the printer software.".  I have installed, uninstalled, "scrubbed" and reinstalled 6 times, from the CD only, and from the HP website both via the link on the CD and independenlty. I have shut down the printer, pulled out the cable and put it back again numerous times.  I have shut down and restarted the iMac just as many times. I've tried using the USB cable provided, and wirelessly.  The printer will let me print from the iMac wirelessly.  The printer will communicate wirelessly with our old Windows laptop, both for printing and scanning.  The HP Utility on the iMac is having trouble with the "Enable Scan to Computer".  Sometimes it reads "Communication Error.  Unable to communicate with device.  Check Cables and connection settings.  If the problem persists, try restarting your computer and the HP device.".  Which I have, and as I say, it will print wirelessly.  Sometimes the "Scan Settings and "Scan to Computer" icon are absent altogether.  Sometimes, I click on the icon for Scan to Computer and HP Utilites "unexpectedly" shuts down altogether.  I've scoured the HP site, discussion groups, Google, etc, for nearly 8 hours.  When I try to go through "Image capture" in Applications, it tells me that there is "No camera or scanner connected". When I try to go through HP Scan in Device Utilites in Applications, the message reads  "Scanner communication cannot be established.  HP Photosmart series is currently unavailable.  Ensure your device is powered on, check the connection, and ensure your network is functioning properly.  If theses conditions are correct, restart the device and try scanning again."    All of these have been checked, but nothing seems to work.  Why won't it scan to the iMac?  Can it be fixed or should I just give  up and return it?

    Hello there! Welcome to the forums @RobertLW 
    I saw your post about the scanning troubles you're having with your Mac running 10.6 and the Photosmart 5520.
    The guide I would recommend for you would be the one linked below. Please try out the steps!
    A 'Computer Not Found' or 'Connection Error' Message Displays for HP Photosmart 5520 e-All-in-One an...
    Let me know the outcome please!
    Have a great weekend
    R a i n b o w 7000I work on behalf of HP
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  • Can't Scan to Photosmart 5520 on OSX 10.10

    I am trying to scan from my HP Photosmart 5520 to my Mac which is running OS X 10.10.1 (Yosemite).  I used to be able to scan just fine but now that I've upgraded to Yosemite it no longer works.  I can print just fine but scanning doesn't work at all. I  can't scan from the Printer utility (System Preferences | Printers & Scanners | Scan). I can't scan using the HP Scan utility (I receive an error saying HP Scan can't communicate with my device).  And I also can't scan using the scan to printer option.  In fact, I can't even enable the scan to printer option in the HP Utility because I get a message that the software isn't installed despite having just downloaded today the most recent HP software for this device and installing it and ensuring the HP Scan option was selected during installation.
    This is incredibly frustrating. I'm hoping someone can help me resolve this.
    Thanks
    Shane

    Hi @segdae22,
    Welcome to the HP Forums!
    I see that you cannot scan with your HP Photosmart 5520 on your Mac OS X 10.10. I am sorry for the frustration, but I am happy to help!
    Please take a look through this scanning guide, A 'Computer Not Found' or 'Connection Error' Message Displays for HP Photosmart 5520 e-All-in-One an.... 
    Hope this guide helps, and have a good day!
    RnRMusicMan
    I work on behalf of HP
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  • Scanning using photosmart 5520

    Over the last 3 months or so i have been scanning successfully, using the Photosmart 5520. i have been using  "scan to email" and scanning my documents to my email address.
    A couple of days ago i emailed a few documents and then tried to scan another document and i got an error message on the scanner that the " scan had failed, try again or exit.
    I have tried turning everything off and starting again but without any success.
    Does anyone have any thoughts or ideas to help sort it?

    Hello kenw48,
    Welcome to the HP Support Forums!
    I would like to help you with your Scan to Email problems with the Photosmart 5520. If you try to scan to the computer, or make a copy, do you get the same error?
    Checking for updates is a great step too: Getting Printer Updates for HP Photosmart 5520 e-All-in-One, HP ENVY 5530 e-All-in-One, and HP Deskj...
    Hope to hear back, cheers!
    JERENDS
    I work on behalf of HP
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  • MAC OS X Yosemite scanning from Photosmart 5520

    Hello, I updated my MAC to OSX Yosemite version 10.10  and my HP Photosmart  5520 printer stopped scanning.  I uninstalled the HP software and reinstalled it but the HP Utility keeps saying, "HP utility has quit unexpectedly, a report as been sent to Apple". It comes on for a quick second as if something is blocking it.  I tried to turn off my firewall but it still did not work.  I saw another post that they suggested to download 10.9 from the HP drivers and software, that still did not work.  My printer says the software is not installed on my computer.  I am also using a USB cable,, not wireless. Thanks! 
    This question was solved.
    View Solution.

    Hello @kendeebrad,
    Welcome to the HP Forum, 
    I see you lost the ability to scan via USB from your Photosmart 5520 to your Mac after upgrading to 10.10. 
    I would like to help you with this issue. 
    Have you verified and repaired the disk permissions?
    I would uninstall the software again, then verify and repair the disk permissions. 
    After that check for any apple updates.
    next, reboot the Mac. when it has started up again, goto hp.com. 
    From here download the most upto date drivers for the photosmart 5520. 
    Install the drivers again and test the scan feature.
    If this does not work, I recommend calling our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    Aardvark1
    I work on behalf of HP
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  • How to go about using Photosmart 5520 for scanning when my OS is Win 7 Starter edition?

    After installing Photosmart 5520 driver onto my netbook whose OS is Win 7 Starter, I can perform scanning if I choose wireless connection during the driver installation. However, after I log off the netbook and then log on later, I will always get the error message prompt "The HP Photosmart 5520 series was not found" whenever I try to open the scan dialog by clicking the button on "Scan a Document or Photo" from the HP Printer Assistant page. I get the same error messsage when I start a HP scan. If I choose USB connection during driver installation stage, I will get that error message when I click the button on "Scan a Document or Photo".
    What do I do now so that I can perform scanning from my netbbok? I do not want to upgrade my OS as the notebook is already more than 2 years old, not worth upgrading its OS.

    Hello there again!
    Thanks for replying to me. After digging around some more, the issue could be your OS. I have checked out the specs and Windows 7 Starter Edition does not seem to be network compatible with the printer, so a wireless or ethernet connection is out of the question, unfortunately.
    Try connecting a USB cable and perform a Clean Boot and restart the PC, which will turn off all start up programs that could be disrupting scan functionality. Try a couple of scans to see if the error comes back.
     Let me know if you have better results, or the results in general.
    Printer Specifications for the HP Photosmart 5520 e-All-in-One and HP Deskjet Ink Advantage 5520 e-A...
    R a i n b o w 7000I work on behalf of HP
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  • Error 403 photosmart 5520

    Error 403 indicates my print it, I can not scan and send to my mail this always gone well tidy
    I have a photosmart 5520 all in one series what can I do here would like to hear a solution.

    Hi @hennieapeldoorn,
    Welcome to the HP Support Forums.  I see that you are no longer able to use the scan to email feature of your Photosmart 5520 printer.
    Please start by setting a manual IP address and manual DNS servers for your printer. I have included a link to another post that has the steps with screen shots.  Don’t worry that the screen shots are for a Photosmart 7510, the steps are the same.  Once you’ve set the manual IP and DNS servers, you should be able to connect to web services and use the scan to email feature.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • I get an error code when trying to install un update for my photosmart printer

    I have a Photosmart 5520 and I updated to a windows 8.1. When trying to install an update for my printer, I get an error code saying unable to update

    Hi cjrf,
    Thanks for the reply with the error code. I am going to post you a document below. Let me know if this works for you and I will continue to help if need be.
    Also, are you experiencing any issues with your Photosmart 5520? Are you unable to perform an action?
    Error code
    I hope this helps, good luck
    R a i n b o w 7000I work on behalf of HP
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    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Error code 403 on 5520 photosmart

    Using a Mac computer and been scanning direct to email working fine and then suddenly getting a 403 error code - any advice on how to solve problem please .   I can scan to the computer.

    Hi @VV-11,
    Welcome to the HP Support Forums. I gather that you are getting a connection error message when trying to use the scan to email feature of your Photosmart 5520 printer.
    Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post that has the steps, with screen shots, on how to do this. Please don’t worry that the screen shots are for a Photosmart 7510 printer, the steps are the same.
    If after setting a manual IP address and DNS servers you are getting the same error, Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Photosmart 5520 scanning error message 403

    I have been using my printer and scanning to my email and suddenly I have got this error 403 message - it is connected to the internet but will not scan to my email - any advice please

    Hello V-11,
    Welcome to the HP Support Forums!
    I see that suddenly you are unable to use Scan to Email with the Photosmart 5520, receiving an error "403". I would like to suggest the steps I have given here: Re: Trouble scanning using Photosmart 6520. The steps will work for your printer even though it is a different model.
    Let me know if those steps helps.
    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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