Error in User Administration page-(Search Users)

Hello,
We are geting a portal runtime error as follws when we click on User Administration -> Users -> search Users
<b>Portal Runtime Error
An exception occurred while processing a request for :
iView : pcd:portal_content/administrator/super_admin/super_admin_role/com.sap.portal.user_administration/com.sap.portal.user_management/com.sap.portal.userSearch/com.sap.portal.userSearch
Component Name : com.sap.portal.usermanagement.admin.UserSearch
The exception was logged. Inform your system administrator..
Exception id: 05:50_23/02/07_0026_4485250
See the details for the exception ID in the log file</b>
the log file gives following information :
#1.5#0003BA438057004C000000100000212700042A2202FB4CC0#1172225474120#com.sap.portal.portal#sap.com/irj#com.sap.portal.portal#SP59H#75033####3003ca90c32611dbb3d70003ba438057#Thread[PRT-Async 2,5,PRT-Async]##0#0#Error#1#/System/Server#Java###Exception ID:05:11_23/02/07_0024_4485250
[EXCEPTION]
#1#com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Resource
Component : pcd:portal_content/administrator/super_admin/super_admin_role/com.sap.portal.user_administration/com.sap.portal.user_management/com.sap.portal.userSearch/com.sap.portal.userSearch
Component class : com.sapportals.portal.prt.component.usermanagement.admin.UserAdminComponent
User : XXXXXX
        at com.sapportals.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:969)
        at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:444)
        at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:527)
        at com.sapportals.portal.prt.core.async.AsyncPortalComponentResponse.include(AsyncPortalComponentResponse.java:682)
        at com.sap.security.core.admin.ComponentAccessToLogic.gotoPage(ComponentAccessToLogic.java:128)
        at com.sap.security.core.admin.UserAdminLogic.searchUsers(UserAdminLogic.java:1821)
        at com.sap.security.core.admin.UserAdminLogic.executeRequest(UserAdminLogic.java:634)
        at com.sapportals.portal.prt.component.usermanagement.admin.UserAdminComponent.doContent(UserAdminComponent.java:71)
        at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)
        at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)
        at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
        at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
        at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable$1$DoDispatchRequest.run(AsyncIncludeRunnable.java:377)
        at java.security.AccessController.doPrivileged(Native Method)
        at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable.run(AsyncIncludeRunnable.java:390)
        at com.sapportals.portal.prt.core.async.ThreadContextRunnable.run(ThreadContextRunnable.java:164)
        at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:729)
        at java.lang.Thread.run(Thread.java:534)
Caused by: com.sapportals.portal.prt.component.PortalComponentException: Original exception:
        at sapportalsjspuser_search.doContent(_sapportalsjsp_user_search.java:2598)
        at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)
        at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)
        at com.sapportals.portal.prt.core.broker.PortalComponentItemFacade.service(PortalComponentItemFacade.java:360)
        at com.sapportals.portal.prt.core.broker.PortalComponentItem.service(PortalComponentItem.java:934)
        at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:435)
        ... 16 more
Caused by: java.lang.NullPointerException
        at sapportalsjspuser_search.doContent(_sapportalsjsp_user_search.java:2092)
        ... 21 more
Please suggest how to resolve this error.
thanks & regards,
Uma.

Hi,
Please refer to this sap note : 996111
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes/sdn_oss_bc_jas/~form/handler
What's the version of  J2EE and Portal ?
Regards,
Sunil

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    Connection: Keep-Alive
    Cache-Control: no-cache
    HTTP/1.1 200 OK
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    Content-Length: 2051
    Content-Type: text/html; charset=UTF-8
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    Hi AV,
    we had the same problem
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    2. Contact Partner
    3. Employee Responsible
    4. Sales Representative
    Regards
    Meinrad

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    Dear OSX Server Ninjas,
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              >"Rino Srivastava" <[email protected]> wrote:
              >>
              >>Hello,
              >>
              >>Could someone suggest me the best way to display errors to users when
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              >>Many thanks in advance.
              >>
              >>Rino
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