ERROR ITMS-9000 (again)

Ok, I'm stumped. I see other have had this issue but, nothing seems to fix this. This isn't my first book on itunes, and I didn't have this problem last time. I'm exporting from Indesign CS6. Here is my error:
Error Messages:
                    Apple's web service operation was not successful
                    Unable to authenticate the package: 0001584010119.itmsp
                    ERROR ITMS-9000: "Emotional_Hangovers.epub: OEBPS/content.opf(11): element "metadata" incomplete; missing required element "dc:title"" at Book (MZItmspBookPackage)

Anyone? Apple? Anyone can help me understand this?

Similar Messages

  • Error ITMS-9000: Invalid Segment Alignment

    Hello everyone,
    This is my first time submitting an app to the app store.  I've done ad-hoc distribution before, but my client needs this app on close to a thousand of their iPads, and they have corporate offices everywhere, so B2B is the way I have to go.
    Everything is built and tested and works fine. Certificates and Provisioning Profiles are all fine. I am at the last possible step and when I go to submit the .ipa file in Application Loader 3.0, I can't shake this message...
    ERROR ITMS-9000: "Invalid Segment Alignment. This app does not have the proper segment alignment and should be rebuilt with the latest version of Xcode. Please contact Developer Technical Support if you need further assistance."
    Here's the details...
    The app was built in Adobe Flash CC 2014 using AIR for IOS 14.0. I used my PC for the actual building/publishing of the app and then transferred the .ipa file to my Macbook when I tested it and everything was finalized by the client.  Application loader will not let me deliver the app to iTunes connect for submission.  I keep getting this error.
    I've tried everything I can think of.  I've installed Flash CC on my Macbook and tried publishing again.  All the Certificates and Provisioning Profiles were made and downloaded on the Macbook.  I've tried submitting .ipas that were published in AIR for IOS 14.0 and 13.0.  I've tried uninstalling xCode 6 and Application Loader 3 and using older versions.  So far, nothing has worked.
    Has this happened to anyone else?  I'm really in a jam here.  My client needs their app and I can't fix this last issue.  It's very difficult because Adobe Customer Support says that the problem is Apple's Application Loader since the app works fine and distributes without problem ad-hoc.  Apple Customer Support says they can't help either, since the app was built in a 3rd party software and not in xCode.  If anyone can point me in the right direction, that would be amazing.
    Thanks,
    Lee

    There's a huge issue with this on Adobe's developer forums.
    This issue is happening to people everywhere, and it's only been happening for about 20 days or so.  Before that Flash CC apps uploaded fine.
    There is a successful workaround to the problem that a couple of guys came up with, but it's all terminal coding kind of stuff, and that's miles beyond my comprehension.  That kind of coding is way past me, which is why I built it using Flash to begin with, because Action Script is simple.  It would take me longer to figure out the work around that it did for me to build the app itself. lol
    Any other ideas???

  • ERROR ITMS-9000 "File given does not match type JPEG....

    I'm trying to upload our iBook. I first did an export outside of publish, then did publish and reloaded everything under the .itmsp file publish created. About 10 minutes into the upload, I received a message that read:
    1 Apple's web service operation was not successful.
    2 Unable to authenticate the package ISBN#...:itmsp
    3: ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues:
    Error=com.apple.jingle.leghorn.fileformat.ValidationError@387eb9b2[userString=Th is file does not start with a start of image marker.] at Book (MZitmspBookPackage)
    4 ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues:
    Error=com.apple.jingle.leghorn.fileformat.ValidationError@6bad662[userString=Thi s file does not start with a start of image marker.] at Book (MZitmspBookPackage)
    5 ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues:
    Error=com.apple.jingle.leghorn.fileformat.ValidationError@450fcee3[userString=Th is file does not start with a start of image marker.] at Book (MZitmspBookPackage)
    6 ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues:
    Error=com.apple.jingle.leghorn.fileformat.ValidationError@69c736ea[userString=Th is file does not start with a start of image marker.] at Book (MZitmspBookPackage)
    7 ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues:
    Error=com.apple.jingle.leghorn.fileformat.ValidationError@15e672e7[userString=Th is file does not start with a start of image marker.] at Book (MZitmspBookPackage)
    8 ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues:
    Error=com.apple.jingle.leghorn.fileformat.ValidationError@4c812a6ec[userString=T his file does not start with a start of image marker.] at Book (MZitmspBookPackage)
    9ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues:
    Error=com.apple.jingle.leghorn.fileformat.ValidationError@54180fd6[userString=Th is file does not start with a start of image marker.] at Book (MZitmspBookPackage)
    Any suggestions would be greatly appreciated.

    I had done screen shots on the iPad and then emailed them to my Mac. I then worked to cut the black bar off the top, but some how Photoshop wasn't saving them correctly. I couldn't even reopen them in PS. So, I downloaded them again, went back in, saved them as .jpegs and then reuploaded.  That solved it.  It was quite bizarre. 
    Now trying to get the description listing right in the iBookstore.
    I wrote the piece out, I thought in TextEdit.  Then pasted it into the box in iTunesProducer. When I was getting the error message above, it also was saying that there's a 4,000-character limit. So, I copied it into Pages and did a character count and saw 3,887.  I still had to cut about 500 chactacters out.  Support responded and said I was still very close to the limit, so I don't know what it was they were counting. My Pages counter said it was close to 3,300....
    My problem now is that they have bullet points on lines with no text now.  They've fixed it from how it was first diplaying.  So, I'm trying to get that cleaned up.  It's their fault, but it looks like me, the publisher, is the one who is clueless......
    Here's the link to our iBook!
    http://itunes.apple.com/us/book/2012-science-prophecy-ancient/id555557425?mt=11

  • ERROR ITMS-9000 "The bundle uses a bundle name or display name..." when uploading to iTunesConnect

    I'm receiving the error "ERROR ITMS-9000 "The bundle uses a bundle name or display name associated with an Apple app." when uploading to iTunesConnect.
    Version 1.0 or our app is currently on the App store, an I'm trying to upload a version 1.1.
    I'm trying to change the name of the app from "Augsburg Now" to "Augsburg Gallery".
    I changed the name in the App ID on developer.apple.com to "Augsburg Gallery, but left the ID as edu.augsburg.augsburgnow
    I generated new Development and Distribution provisioning profiles, since the App ID name had changed.
    In DPS App Builder, I changed the App name to "Gallery", and the Title (library view) in DPS App Builder to "Augsburg Gallery", and then created a new binary.
    I changed the App Name in iTunes connect to "Augsburg Gallery"
    I don't see the problem, since I left the bundle id, app id, etc. all unchanged.
    Any ideas?

    It sounds like you did everything right, Keith. I just did a similar thing recently to change my app name from "Digital Publishing Suite Tips" to "DPS Tips," so I know it's possible. In iTunes Connect, you submitted the app as a new version, not as a new app, right?
    I would try building a new app and submitting it again.

  • Uloading ebook using iProducer rec'd error: ERROR ITMS-9000: "Unable to parse nav file: toc.ncx" at Book. I don't understand and need help fixing it. Please Help

    Uloading ebook using iProducer rec'd error: ERROR ITMS-9000: "Unable to parse nav file: toc.ncx" at Book. I don't understand and need help fixing it. Please Help if you've the knowledge.
    Many Thanks

    Yep, i just did it again. The entire scroll-bar widget, complete with formatted text, graphics, etc., pasted itself nicely in another book. Two different files, the same widget.
    I use the scroll-bar widgets for most of my texts. (I have audio buttons on the side, and the scripts are within the widget, to the side). My only text is within widgets, and text boxes, naturally. 
    I am following your recommendation: cleaning files, etc. I am remaking the book anew. I need to convince the EPUB bot or whatever that my file looks and works nicely on all my devices. You would expect an error message when previewing the book: 'Hey Amigo, your file is flawed, stop working on it, and get back to the drawing board." Should be able to try again next Monday.

  • When trying to deliver an iBook with videos I receive this error message: 'ERROR ITMS-9000: "Book contains unsupported video my book title.iBooks.OPS/assets.media/my video name.m4v.  Could not detect ftyp' at Book (MZItmspBookPackage)  Any suggestions?

    When I try to deliver an iBook to the iBookstore I receive the folllowing error message. ERROR ITMS-9000: "Book contains unsupported video my book title_.ibooks:/OPS/assets/media/My video title.m4v.  Could not detect ftyp." at Book (MZItmspBookPackage)
    I have no idea what this means and would be grateful for any help.

    KT,
    Thank you so much for your interest and response.  I think that I followed all the suggested 6 steps from the iBA user tip but to no avail.  Do you know anything about this comment by dmingo which is pasted below?
    'User dmingo says this about that:
    After audio tracks are placed in your book, you must 'Publish' the book from iBA (using the 'File/Publish...' menu) - that means re-entering all metadata from scratch - you can't simply import the .ibooks file into iTP. If you enter another audio clip at some time, you have to do it all again. '
    To me it seems to say the video clips need to be delivered separately and one at a time.
    I would be grateful for any advice

  • I am getting the following error: Unable to authenticate the package: B_SPACE_NUTRITION.itmsp                     ERROR ITMS-9000: "OPS/ibooks.ncx(5): element "content" not allowed yet; missing required element "navLabel"" at Book (MZItmspBookPackage)

    I am getting the following error when attempting to deliver my iBooks Author book package via iTunes Producer: "
    Unable to authenticate the package: B_SPACE_NUTRITION.itmsp
                        ERROR ITMS-9000: "OPS/ibooks.ncx(5): element "content" not allowed yet; missing required element "navLabel"" at Book (MZItmspBookPackage)"
    I understand that there's something wrong with the TOC file (.ncx), but I have tried everything and nothing seems to work. Every section of the TOC is labeled, so not sure why the navLabel issue is happenening.
    Any help is GREATLY appreciated! Thank you.

    Similar issues looks like. Are you using a template other than those in iBooks Author? That's what I did, and that was definitely part of the issue.
    After digging through .ibooks code for hours and still not seeing the problem, I decided to reach out to one of the Apple epub conversion affiliates in iTunes Connect. They said they could repair the file without a problem, started working on it, only to come back a week later and say they couldn't work on .ibooks or .iba files yet.
    So, in complete frustration, I decided to transfer my content page by page from the blank template I downloaded from a vendor online to one of the "textbook" templates in IBA. This was a long process as I had to unlock and clear out the formatting of the template. But, once that was done and content was transferred over, all was good. I submitted/delivered the same content and preview book within the new template and it went right through the first time (all metadata was exactly the same as well).
    Now, the iBookstore approval waiting process begins!
    Good luck!

  • ERROR ITMS-9000 Errors

    I am trying to submit a book via iTunes Producer (Ver 3.0) but I keep getting the below errors.  Can you someone help me figure out what I need to change in my epub file to resolve these errors.  I would be SO apprciative of any help you give us.  Thank you!
    ERROR ITMS-9000: "UpsideDownSellingIanAltman013014.epub: OEBPS/Text/Section0019.xhtml(5): value of attribute "xml:lang" is invalid; must be an RFC 3066 language identifier" at Book (MZItmspBookPackage) 
    ERROR ITMS-9000: "UpsideDownSellingIanAltman013014.epub: could not parse OEBPS/Text/index_split_000.html: duplicate id: heading_id_2" at Book (MZItmspBookPackage)
    ERROR ITMS-9000: "UpsideDownSellingIanAltman013014.epub: OEBPS/Text/Section0026.xhtml(44): element "blockquote" incomplete; expected element "address", "blockquote", "del", "div", "dl", "h1", "h2", "h3", "h4", "h5", "h6", "hr", "ins", "noscript", "ns:svg", "ol", "p", "pre", "script", "table" or "ul" (with xmlns:ns="http://www.w3.org/2000/svg"). This error occurs 5 times." at Book (MZItmspBookPackage)

    May I suggest you  look at the top of this  page and clcik the Apple Support Communhities link and look for the  iBooks Author > "Creating ePubs" discussion group who are perhaps more  likely to help.

  • ERROR ITMS-9000: "index_split_000.html(257): attribute "name" not allowed here; expected attribute "accesskey", "charset", "class", "coords", "dir", "href", "hreflang", "id", "rel", "rev", "shape", "style", "tabindex", "target", "title", "type" or "xml:la

    I have all these errors, can anyone help with this all means? trying to get my book published in iBooks. Nedd your help. Thanks, Jo
    ERROR ITMS-9000: "index_split_000.html(257): attribute "name" not allowed here; expected attribute "accesskey", "charset", "class", "coords", "dir", "href", "hreflang", "id", "rel", "rev", "shape", "style", "tabindex", "target", "title", "type" or "xml:lang"" at Book (MZItmspBookPackage)
    Use of the block quote element can cause ePubecheck to give the error "text not allowed here".  Text must not be alone inside of a body tag and if it is not enclosed in some other block level tag, this may lead to the error you are receiving.  

    I have all these errors, can anyone help with this all means? trying to get my book published in iBooks. Nedd your help. Thanks, Jo
    ERROR ITMS-9000: "index_split_000.html(257): attribute "name" not allowed here; expected attribute "accesskey", "charset", "class", "coords", "dir", "href", "hreflang", "id", "rel", "rev", "shape", "style", "tabindex", "target", "title", "type" or "xml:lang"" at Book (MZItmspBookPackage)
    Use of the block quote element can cause ePubecheck to give the error "text not allowed here".  Text must not be alone inside of a body tag and if it is not enclosed in some other block level tag, this may lead to the error you are receiving.  

  • ERROR ITMS-9000: "File given does not match type JPEG ... Image is likely corrupt

    Hi ALl,
    On compliing my book  get these errors with ITunes producer...I've resaved the files out with photoshop and they seems fine?
    Package Summary:
    1 package(s) were not uploaded because they had problems:
              /Users/Umran/Music/iTunes Producer/Playlists/9780957408654.itmsp - Error Messages:
                        Apple's web service operation was not successful
                        Unable to authenticate the package: 9780957408654.itmsp
                        ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues: ; Error=com.apple.jingle.leghorn.fileformat.ValidationError@1cf629f[userString=An unknown error occured while parsing. Image is likely corrupt.  Exception message: null]" at Book (MZItmspBookPackage)
                        ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues: ; Error=com.apple.jingle.leghorn.fileformat.ValidationError@1801285[userString=We reached the end of the file before we expected. Image is likely corrupt]" at Book (MZItmspBookPackage)
                        ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues: ; Error=com.apple.jingle.leghorn.fileformat.ValidationError@1e056e9[userString=We reached the end of the file before we expected. Image is likely corrupt]" at Book (MZItmspBookPackage)
                        ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues: ; Error=com.apple.jingle.leghorn.fileformat.ValidationError@11d58e0[userString=We reached the end of the file before we expected. Image is likely corrupt]" at Book (MZItmspBookPackage)
                        ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues: ; Error=com.apple.jingle.leghorn.fileformat.ValidationError@127c00e[userString=We reached the end of the file before we expected. Image is likely corrupt]" at Book (MZItmspBookPackage)
                        ERROR ITMS-5107: "VirtualLandscapesTheModernEra20002012.epub: Fixed-layout books must supply a text or bodymatter starting location in the guide." at Book (MZItmspBookPackage)
    Any advice??? Hope someone can help!

    iBookstore Publisher Support send me a fast response email which included some helpful info:
    Please make sure that all image files inside the ePub end with one of the following: ".tif", ".jpg", or ".png" and that the file itself matches the file extension type. To check if the image file matches the file extension type, please right click on the image then select "Get Info". Once the info tab appears, please make sure that the file extension type of the image file matches the "Kind" found under "General".
    For further information regarding embedded images, please refer to the iBookstore Asset Guide, which is available for download in the Deliver Your Content module in iTunes Connect.
    And they INCLUDED THE TRANSPORTER LOG (!), the log generated by iTunes Producer as it tries to upload a book. We were able to search for the Validation Error # within the log and find out which image Producer was trying to upload when it encountered an error. Turns out the problem was a corrupted screenshot jpeg.
    Grateful!

  • ERROR ITMS-9000 with remote MP4 video

    Hello,
    We have created an ePub and we are trying to publish it with iTunes Producer. The book contains embeded videos. The videos are not included in the ebook but hosted remotely since they total 1.5 GB and we need to mantain the ebook size very small.
    When we try to upload the epub file, we get the following error from iTunes Producer :
    ERROR ITMS-9000: "Error Parsing file /OEBPS/http://www.ourwebsite.com/ebookname/videos/video.mp4" at Book (MZltmspBookPackage)
    Any suggestion on how to solve this problem ?
    Thank you

    Hi. Me too, I have the same problem. Did you solve it?
    The epub is validate with epubcheck, it is also possible to read it with iPad, watching regularly the videos, but apple store doesn't approve it.
    Is there anybody who can help?
    Thanks

  • Error ITMS-9000 - iBooks delivery

    Hello everybody.
    I have made a ebook, that i want to publish to iBooks store.
    I have made the ebook in Pages.
    When i try to to publish the epub to iBooks store with iTunes Producer i get the error ITMS-9000.
    I have some pictures in my ebook.
    What shoud i do?

    It looks like a possible encoding problem.  You should try making sure that the path of those files does NOT include any words with accented characters in them, like Sk?rmbillede appears to be.  Also no spaces probably.

  • ERROR ITMS-9000: "This bundle is invalid. The value for key CFBundleVersion...

    Hi
    I've tried to submit to the AppStore my new revision V27 (1.0.5) instead of V28 (1.0.2) for Ipad 1 compatibility but i get this error :
    ERROR ITMS-9000: "This bundle is invalid. The value for key CFBundleVersion [3.2.4.6.88575] in the Info.plist file must contain a higher version than that of the previously uploaded version [3.3.1.3.8
    How could i change the CFBundleVersion ????
    Thanks

    DPS gold support can help you. Please login to your DPS dashboard https://digitalpublishing.acrobat.com/SignIn.html and you'll find the contact information on the bottom of the page

  • ERROR ITMS-9000: Missing Code Signing Entitlements when adding app to Apple App Store

    My client is getting the following error when sending my app (compiled in Flash Pro CC 2014 with AIR SDK 15.0.0.356) to the Apple app store:
    ERROR ITMS-9000: "Missing Code Signing Entitlements. No entitlements found in bundle
    'com.xxxxxx.xx.xxx' for excutable 'payload/xxxxx.app./xxxx'.""
    He is saying that I need to send them the entitlements file.
    I can't find out any information about this with regards to Adobe Air compiled iOS apps, apart from this old post:
    Adding iOS entitlements to AIR apps
    which states that 'the packager configures the entitlements file '
    Can anyone explain what might be missing here?
    Thanks,
    Alan.

    It looks as if this problem is solved by doing step 2 from here:
    http://dev.mlsdigital.net/posts/how-to-resign-an-ios-app-from-external-developers/
    It basically states that the client needs to produce the entitlements file and lists the following that the client will provide themselves:
    A “Mobile Provisioning Profile”
    An “Entitlements.plist”
    An “iOS Distribution Certificate”
    iReSign OS X app (or you could use command line)
    Hope this helps someone. We've run into quite a few problems trying to get the Flash Air compiled App to both enterprise and Apple Store as it can't come from us (the developers) it has to be signed and delivered from the client.

  • ERROR ITMS-9000: "META-INF/container.xml must contain one and only one root file reference."

    Hi all,
    After correcting a table-of-contents error in my .epub file, I am unable to upload it via iTunes Producer. It lists this error message:
    ERROR ITMS-9000: "META-INF/container.xml in 9780615431727.epub must contain one and only one root file reference." at Book (MZItmspBookPackage)
    The file has been verified and only has one root file reference in the container.xml file.
    Has anyone been able to find a solution to this problem?
    Thanks!

    Hello Forum Users…
    For those of you who have run into the upload roadblock, getting an error message similar to this:
    Package Summary:
    1 package(s) were not uploaded because they had problems:
              /Users/slm/Desktop/MUSIC to PICTURE for IBOOK/2012 MTP for iTUNES Bookstore/9780615600918.itmsp - Error Messages:
                        Apple's web service operation was not successful
                        Unable to authenticate the package: 9780615600918.itmsp
                        ERROR ITMS-9000: "OPS/ibooks.ncx(5): 'p50': fragment identifier is not defined in 'OPS/content9.xhtml'" at Book (MZItmspBookPackage)
    Following is a "specific" fix, but the idea of the fix will help you with your specifics too.
    I tried for 17 days to upload a book that looked and worked perfectly in iPAD via Preview.
    After many discussions with Apple, who to their credit stayed with me over 2-3 days, I decided to play a hunch.
    I went into a duplicated copy of the book and on every page, (because the error message was not telling the whole story), looked for what InDesign would call "Overset Text."
    Now... the "flaw" in iBOOK Author (hint) is that it won't advise you of this "overset text" as does InDesign.
    And to compound the matter, the exported ePUB document WORKS in iPAD Preview.
    See Screenshots from InDesign:
      Okay... Couldn't add it but it is a Warning Box that says there is overset text. (Characters which exceed the text box.)
    Nevertheless, I played this hunch, and sure enough found a few boxes with the + in them.  In other words I clicked on EVERY text holder and every text block in the entire document.
    Where I found + signs, I simply deleted some carriage returns from the iBOOK file... (please note… carriage returns and literally empty spaces that caused the overset text) and then erased all previous copies of the Music to Picture Book on my hard drive,  iTUNES and iPAD.
    The result?  A "text-book" upload with no snags!  As my Son would say… "Victory!"
    So, first make sure that you are using only PNGs, Jpegs and Movie files to iBook Specs.  Then... make sure there are no overset text boxes, which you must do manually.
    Enjoy & Godspeed!
    Steve
    Stephen Melillo, Composer
    STORMWORKS®
    209 Spinnaker Run
    Smithfield, VA 23430-5623
    USA
    v/f 757-356-1928
    stormworld.com
    “History is a vast early warning system.” Norman Cousins, editor and author (1915-1990)
    "This will be our reply to violence: to make music more intensely, more beautifully, more devotedly than ever before." Leonard Bernstein
    “If you have a chance to help someone, and you don’t, you are wasting your time on this earth.”  Roberto Clemente

Maybe you are looking for

  • How can I sync my ipod shuffle so that it plays in the same order as my playlist?

    How can I sync my ipod shuffle (4th generation) so that it plays in the same order as my playlist?

  • How do I get old information back from icloud

    I purchased new Iphone and during the back up process I selected that it was an existing phone and not a new phone.  I backed some apps prior to purchasing the new phone but it looks as if my selection of existing phone caused it to loose some of my

  • How to create a variant of an existing master page

    After struggling with this for an afternoon, I hit on a fairly simple way to duplicate and modified master page file, since RH8 doesn't seem to have a method for copying them, and editing certain sections is difficult. In the Windows Explorer view (i

  • Third-party iDVD themes

    I'm looking for third-party iDVD themes that will work with iDVD 6. Specifically, I'm looking for an "Extreme sports" theme. Are there any available? I have checked the following with no luck so far: http://www.idvdthemepak.com http://www.idvdthemes.

  • Default Landscape Tablet Design Layout?

    Hello, I just started using Muse and love it for rapid and easy execution. The site I am designing needs to be primarily geared for an iPad and needs to be in *landscape* orientation. Here is my problem: the tablet fork in the design goes to portrait