ERROR ITMS-9000 Errors

I am trying to submit a book via iTunes Producer (Ver 3.0) but I keep getting the below errors. Can you someone help me figure out what I need to change in my epub file to resolve these errors. I would be SO apprciative of any help you give us. Thank you!
ERROR ITMS-9000: "UpsideDownSellingIanAltman013014.epub: OEBPS/Text/Section0019.xhtml(5): value of attribute "xml:lang" is invalid; must be an RFC 3066 language identifier" at Book (MZItmspBookPackage)
ERROR ITMS-9000: "UpsideDownSellingIanAltman013014.epub: could not parse OEBPS/Text/index_split_000.html: duplicate id: heading_id_2" at Book (MZItmspBookPackage)
ERROR ITMS-9000: "UpsideDownSellingIanAltman013014.epub: OEBPS/Text/Section0026.xhtml(44): element "blockquote" incomplete; expected element "address", "blockquote", "del", "div", "dl", "h1", "h2", "h3", "h4", "h5", "h6", "hr", "ins", "noscript", "ns:svg", "ol", "p", "pre", "script", "table" or "ul" (with xmlns:ns="http://www.w3.org/2000/svg"). This error occurs 5 times." at Book (MZItmspBookPackage)

May I suggest you look at the top of this page and clcik the Apple Support Communhities link and look for the iBooks Author > "Creating ePubs" discussion group who are perhaps more likely to help.

Similar Messages

ERROR ITMS-9000 with remote MP4 video

Hello,
We have created an ePub and we are trying to publish it with iTunes Producer. The book contains embeded videos. The videos are not included in the ebook but hosted remotely since they total 1.5 GB and we need to mantain the ebook size very small.
When we try to upload the epub file, we get the following error from iTunes Producer :
ERROR ITMS-9000: "Error Parsing file /OEBPS/http://www.ourwebsite.com/ebookname/videos/video.mp4" at Book (MZltmspBookPackage)
Any suggestion on how to solve this problem ?
Thank you

Hi. Me too, I have the same problem. Did you solve it?
The epub is validate with epubcheck, it is also possible to read it with iPad, watching regularly the videos, but apple store doesn't approve it.
Is there anybody who can help?
Thanks

I am getting the following error: Unable to authenticate the package: B_SPACE_NUTRITION.itmsp ERROR ITMS-9000: "OPS/ibooks.ncx(5): element "content" not allowed yet; missing required element "navLabel"" at Book (MZItmspBookPackage)

I am getting the following error when attempting to deliver my iBooks Author book package via iTunes Producer: "
Unable to authenticate the package: B_SPACE_NUTRITION.itmsp
ERROR ITMS-9000: "OPS/ibooks.ncx(5): element "content" not allowed yet; missing required element "navLabel"" at Book (MZItmspBookPackage)"
I understand that there's something wrong with the TOC file (.ncx), but I have tried everything and nothing seems to work. Every section of the TOC is labeled, so not sure why the navLabel issue is happenening.
Any help is GREATLY appreciated! Thank you.

Similar issues looks like. Are you using a template other than those in iBooks Author? That's what I did, and that was definitely part of the issue.
After digging through .ibooks code for hours and still not seeing the problem, I decided to reach out to one of the Apple epub conversion affiliates in iTunes Connect. They said they could repair the file without a problem, started working on it, only to come back a week later and say they couldn't work on .ibooks or .iba files yet.
So, in complete frustration, I decided to transfer my content page by page from the blank template I downloaded from a vendor online to one of the "textbook" templates in IBA. This was a long process as I had to unlock and clear out the formatting of the template. But, once that was done and content was transferred over, all was good. I submitted/delivered the same content and preview book within the new template and it went right through the first time (all metadata was exactly the same as well).
Now, the iBookstore approval waiting process begins!
Good luck!

ERROR ITMS-9000: "index_split_000.html(257): attribute "name" not allowed here; expected attribute "accesskey", "charset", "class", "coords", "dir", "href", "hreflang", "id", "rel", "rev", "shape", "style", "tabindex", "target", "title", "type" or "xml:la

I have all these errors, can anyone help with this all means? trying to get my book published in iBooks. Nedd your help. Thanks, Jo
ERROR ITMS-9000: "index_split_000.html(257): attribute "name" not allowed here; expected attribute "accesskey", "charset", "class", "coords", "dir", "href", "hreflang", "id", "rel", "rev", "shape", "style", "tabindex", "target", "title", "type" or "xml:lang"" at Book (MZItmspBookPackage)
Use of the block quote element can cause ePubecheck to give the error "text not allowed here". Text must not be alone inside of a body tag and if it is not enclosed in some other block level tag, this may lead to the error you are receiving.

I have all these errors, can anyone help with this all means? trying to get my book published in iBooks. Nedd your help. Thanks, Jo
ERROR ITMS-9000: "index_split_000.html(257): attribute "name" not allowed here; expected attribute "accesskey", "charset", "class", "coords", "dir", "href", "hreflang", "id", "rel", "rev", "shape", "style", "tabindex", "target", "title", "type" or "xml:lang"" at Book (MZItmspBookPackage)
Use of the block quote element can cause ePubecheck to give the error "text not allowed here". Text must not be alone inside of a body tag and if it is not enclosed in some other block level tag, this may lead to the error you are receiving.

ERROR ITMS-9000: "File given does not match type JPEG ... Image is likely corrupt

Hi ALl,
On compliing my book get these errors with ITunes producer...I've resaved the files out with photoshop and they seems fine?
Package Summary:
1 package(s) were not uploaded because they had problems:
          /Users/Umran/Music/iTunes Producer/Playlists/9780957408654.itmsp - Error Messages:
                    Apple's web service operation was not successful
                    Unable to authenticate the package: 9780957408654.itmsp
                    ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues: ; Error=com.apple.jingle.leghorn.fileformat.ValidationError@1cf629f[userString=An unknown error occured while parsing. Image is likely corrupt. Exception message: null]" at Book (MZItmspBookPackage)
                    ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues: ; Error=com.apple.jingle.leghorn.fileformat.ValidationError@1801285[userString=We reached the end of the file before we expected. Image is likely corrupt]" at Book (MZItmspBookPackage)
                    ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues: ; Error=com.apple.jingle.leghorn.fileformat.ValidationError@1e056e9[userString=We reached the end of the file before we expected. Image is likely corrupt]" at Book (MZItmspBookPackage)
                    ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues: ; Error=com.apple.jingle.leghorn.fileformat.ValidationError@11d58e0[userString=We reached the end of the file before we expected. Image is likely corrupt]" at Book (MZItmspBookPackage)
                    ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues: ; Error=com.apple.jingle.leghorn.fileformat.ValidationError@127c00e[userString=We reached the end of the file before we expected. Image is likely corrupt]" at Book (MZItmspBookPackage)
                    ERROR ITMS-5107: "VirtualLandscapesTheModernEra20002012.epub: Fixed-layout books must supply a text or bodymatter starting location in the guide." at Book (MZItmspBookPackage)
Any advice??? Hope someone can help!

iBookstore Publisher Support send me a fast response email which included some helpful info:
Please make sure that all image files inside the ePub end with one of the following: ".tif", ".jpg", or ".png" and that the file itself matches the file extension type. To check if the image file matches the file extension type, please right click on the image then select "Get Info". Once the info tab appears, please make sure that the file extension type of the image file matches the "Kind" found under "General".
For further information regarding embedded images, please refer to the iBookstore Asset Guide, which is available for download in the Deliver Your Content module in iTunes Connect.
And they INCLUDED THE TRANSPORTER LOG (!), the log generated by iTunes Producer as it tries to upload a book. We were able to search for the Validation Error # within the log and find out which image Producer was trying to upload when it encountered an error. Turns out the problem was a corrupted screenshot jpeg.
Grateful!

Error ITMS-9000: Invalid Segment Alignment

Hello everyone,
This is my first time submitting an app to the app store. I've done ad-hoc distribution before, but my client needs this app on close to a thousand of their iPads, and they have corporate offices everywhere, so B2B is the way I have to go.
Everything is built and tested and works fine. Certificates and Provisioning Profiles are all fine. I am at the last possible step and when I go to submit the .ipa file in Application Loader 3.0, I can't shake this message...
ERROR ITMS-9000: "Invalid Segment Alignment. This app does not have the proper segment alignment and should be rebuilt with the latest version of Xcode. Please contact Developer Technical Support if you need further assistance."
Here's the details...
The app was built in Adobe Flash CC 2014 using AIR for IOS 14.0. I used my PC for the actual building/publishing of the app and then transferred the .ipa file to my Macbook when I tested it and everything was finalized by the client. Application loader will not let me deliver the app to iTunes connect for submission. I keep getting this error.
I've tried everything I can think of. I've installed Flash CC on my Macbook and tried publishing again. All the Certificates and Provisioning Profiles were made and downloaded on the Macbook. I've tried submitting .ipas that were published in AIR for IOS 14.0 and 13.0. I've tried uninstalling xCode 6 and Application Loader 3 and using older versions. So far, nothing has worked.
Has this happened to anyone else? I'm really in a jam here. My client needs their app and I can't fix this last issue. It's very difficult because Adobe Customer Support says that the problem is Apple's Application Loader since the app works fine and distributes without problem ad-hoc. Apple Customer Support says they can't help either, since the app was built in a 3rd party software and not in xCode. If anyone can point me in the right direction, that would be amazing.
Thanks,
Lee

There's a huge issue with this on Adobe's developer forums.
This issue is happening to people everywhere, and it's only been happening for about 20 days or so. Before that Flash CC apps uploaded fine.
There is a successful workaround to the problem that a couple of guys came up with, but it's all terminal coding kind of stuff, and that's miles beyond my comprehension. That kind of coding is way past me, which is why I built it using Flash to begin with, because Action Script is simple. It would take me longer to figure out the work around that it did for me to build the app itself. lol
Any other ideas???

ERROR ITMS-9000 (again)

Ok, I'm stumped. I see other have had this issue but, nothing seems to fix this. This isn't my first book on itunes, and I didn't have this problem last time. I'm exporting from Indesign CS6. Here is my error:
Error Messages:
                    Apple's web service operation was not successful
                    Unable to authenticate the package: 0001584010119.itmsp
                    ERROR ITMS-9000: "Emotional_Hangovers.epub: OEBPS/content.opf(11): element "metadata" incomplete; missing required element "dc:title"" at Book (MZItmspBookPackage)

Anyone? Apple? Anyone can help me understand this?

ERROR ITMS-9000 "File given does not match type JPEG....

I'm trying to upload our iBook. I first did an export outside of publish, then did publish and reloaded everything under the .itmsp file publish created. About 10 minutes into the upload, I received a message that read:
1 Apple's web service operation was not successful.
2 Unable to authenticate the package ISBN#...:itmsp
3: ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues:
Error=com.apple.jingle.leghorn.fileformat.ValidationError@387eb9b2[userString=Th is file does not start with a start of image marker.] at Book (MZitmspBookPackage)
4 ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues:
Error=com.apple.jingle.leghorn.fileformat.ValidationError@6bad662[userString=Thi s file does not start with a start of image marker.] at Book (MZitmspBookPackage)
5 ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues:
Error=com.apple.jingle.leghorn.fileformat.ValidationError@450fcee3[userString=Th is file does not start with a start of image marker.] at Book (MZitmspBookPackage)
6 ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues:
Error=com.apple.jingle.leghorn.fileformat.ValidationError@69c736ea[userString=Th is file does not start with a start of image marker.] at Book (MZitmspBookPackage)
7 ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues:
Error=com.apple.jingle.leghorn.fileformat.ValidationError@15e672e7[userString=Th is file does not start with a start of image marker.] at Book (MZitmspBookPackage)
8 ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues:
Error=com.apple.jingle.leghorn.fileformat.ValidationError@4c812a6ec[userString=T his file does not start with a start of image marker.] at Book (MZitmspBookPackage)
9ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues:
Error=com.apple.jingle.leghorn.fileformat.ValidationError@54180fd6[userString=Th is file does not start with a start of image marker.] at Book (MZitmspBookPackage)
Any suggestions would be greatly appreciated.

I had done screen shots on the iPad and then emailed them to my Mac. I then worked to cut the black bar off the top, but some how Photoshop wasn't saving them correctly. I couldn't even reopen them in PS. So, I downloaded them again, went back in, saved them as .jpegs and then reuploaded. That solved it. It was quite bizarre.
Now trying to get the description listing right in the iBookstore.
I wrote the piece out, I thought in TextEdit. Then pasted it into the box in iTunesProducer. When I was getting the error message above, it also was saying that there's a 4,000-character limit. So, I copied it into Pages and did a character count and saw 3,887. I still had to cut about 500 chactacters out. Support responded and said I was still very close to the limit, so I don't know what it was they were counting. My Pages counter said it was close to 3,300....
My problem now is that they have bullet points on lines with no text now. They've fixed it from how it was first diplaying. So, I'm trying to get that cleaned up. It's their fault, but it looks like me, the publisher, is the one who is clueless......
Here's the link to our iBook!
http://itunes.apple.com/us/book/2012-science-prophecy-ancient/id555557425?mt=11

Error ITMS-9000 - iBooks delivery

Hello everybody.
I have made a ebook, that i want to publish to iBooks store.
I have made the ebook in Pages.
When i try to to publish the epub to iBooks store with iTunes Producer i get the error ITMS-9000.
I have some pictures in my ebook.
What shoud i do?

It looks like a possible encoding problem. You should try making sure that the path of those files does NOT include any words with accented characters in them, like Sk?rmbillede appears to be. Also no spaces probably.

ERROR ITMS-9000: "This bundle is invalid. The value for key CFBundleVersion...

Hi
I've tried to submit to the AppStore my new revision V27 (1.0.5) instead of V28 (1.0.2) for Ipad 1 compatibility but i get this error :
ERROR ITMS-9000: "This bundle is invalid. The value for key CFBundleVersion [3.2.4.6.88575] in the Info.plist file must contain a higher version than that of the previously uploaded version [3.3.1.3.8
How could i change the CFBundleVersion ????
Thanks

DPS gold support can help you. Please login to your DPS dashboard https://digitalpublishing.acrobat.com/SignIn.html and you'll find the contact information on the bottom of the page

ERROR ITMS-9000: Missing Code Signing Entitlements when adding app to Apple App Store

My client is getting the following error when sending my app (compiled in Flash Pro CC 2014 with AIR SDK 15.0.0.356) to the Apple app store:
ERROR ITMS-9000: "Missing Code Signing Entitlements. No entitlements found in bundle
'com.xxxxxx.xx.xxx' for excutable 'payload/xxxxx.app./xxxx'.""
He is saying that I need to send them the entitlements file.
I can't find out any information about this with regards to Adobe Air compiled iOS apps, apart from this old post:
Adding iOS entitlements to AIR apps
which states that 'the packager configures the entitlements file '
Can anyone explain what might be missing here?
Thanks,
Alan.

It looks as if this problem is solved by doing step 2 from here:
http://dev.mlsdigital.net/posts/how-to-resign-an-ios-app-from-external-developers/
It basically states that the client needs to produce the entitlements file and lists the following that the client will provide themselves:
A “Mobile Provisioning Profile”
An “Entitlements.plist”
An “iOS Distribution Certificate”
iReSign OS X app (or you could use command line)
Hope this helps someone. We've run into quite a few problems trying to get the Flash Air compiled App to both enterprise and Apple Store as it can't come from us (the developers) it has to be signed and delivered from the client.

ERROR ITMS-9000: "META-INF/container.xml must contain one and only one root file reference."

Hi all,
After correcting a table-of-contents error in my .epub file, I am unable to upload it via iTunes Producer. It lists this error message:
ERROR ITMS-9000: "META-INF/container.xml in 9780615431727.epub must contain one and only one root file reference." at Book (MZItmspBookPackage)
The file has been verified and only has one root file reference in the container.xml file.
Has anyone been able to find a solution to this problem?
Thanks!

Hello Forum Users…
For those of you who have run into the upload roadblock, getting an error message similar to this:
Package Summary:
1 package(s) were not uploaded because they had problems:
          /Users/slm/Desktop/MUSIC to PICTURE for IBOOK/2012 MTP for iTUNES Bookstore/9780615600918.itmsp - Error Messages:
                    Apple's web service operation was not successful
                    Unable to authenticate the package: 9780615600918.itmsp
                    ERROR ITMS-9000: "OPS/ibooks.ncx(5): 'p50': fragment identifier is not defined in 'OPS/content9.xhtml'" at Book (MZItmspBookPackage)
Following is a "specific" fix, but the idea of the fix will help you with your specifics too.
I tried for 17 days to upload a book that looked and worked perfectly in iPAD via Preview.
After many discussions with Apple, who to their credit stayed with me over 2-3 days, I decided to play a hunch.
I went into a duplicated copy of the book and on every page, (because the error message was not telling the whole story), looked for what InDesign would call "Overset Text."
Now... the "flaw" in iBOOK Author (hint) is that it won't advise you of this "overset text" as does InDesign.
And to compound the matter, the exported ePUB document WORKS in iPAD Preview.
See Screenshots from InDesign:
Okay... Couldn't add it but it is a Warning Box that says there is overset text. (Characters which exceed the text box.)
Nevertheless, I played this hunch, and sure enough found a few boxes with the + in them. In other words I clicked on EVERY text holder and every text block in the entire document.
Where I found + signs, I simply deleted some carriage returns from the iBOOK file... (please note… carriage returns and literally empty spaces that caused the overset text) and then erased all previous copies of the Music to Picture Book on my hard drive, iTUNES and iPAD.
The result? A "text-book" upload with no snags! As my Son would say… "Victory!"
So, first make sure that you are using only PNGs, Jpegs and Movie files to iBook Specs. Then... make sure there are no overset text boxes, which you must do manually.
Enjoy & Godspeed!
Steve
Stephen Melillo, Composer
STORMWORKS®
209 Spinnaker Run
Smithfield, VA 23430-5623
USA
v/f 757-356-1928
stormworld.com
“History is a vast early warning system.” Norman Cousins, editor and author (1915-1990)
"This will be our reply to violence: to make music more intensely, more beautifully, more devotedly than ever before." Leonard Bernstein
“If you have a chance to help someone, and you don’t, you are wasting your time on this earth.” Roberto Clemente

Error itms-9000: files not listed in the opf manifest .ibooks:/OPS/assets/widgets/???????????????.dae

I try to publish my book create with ibooks author( with publish button) and in delivery(using itunes producer) process a itms-9000 errror cancel the whole thing. To be accurate a big list of itms-9000 errors which contains the message:
ERROR ITMS-9000: (name of my file).ibooks: the book asset contains files not listed in the OPF manifest: (name of my file).ibooks:/OPS/assets/widgets/?????????-1/???????.c3d or dae or jpg.
Does anyone had the same problem or can anyone help me to fix this issue???. thank you.

Hello Fellow iBook Authors!
Today I received the same error that you all have been discussing. I tried selecting the DRM
and this did not work for me, though I'm glad it did for some. Here's what I did as a work-around. . .
Since iBooks Author did not have a problem with Videos, I simply used one of my video programs, ScreenFlow to turn the audio into a video file m4v. I added an image and extended the length or timing of the image to span the length of the audio file. Then exported as an .mov. I then opened QuickTime and opened the file and exported the file to iTunes.
You can use iMovie, Camtasia or any other progam that will allow you to export the audio as a movie file. Does this make sense? I hope this helps, at least in the short-term.
Michael Williams

Error ITMS-9000: No .app bundles found in the package

I created my app in Dreamweaver CC with PhoneGap Build 3 and Application Loader. When I used Application Loader to upload my app, I received an error that read, Error ITMS-9000: "No .app bundles found in the package". I spoke with Apple tech support and I was told that I needed to upload my Dreamweaver file into Xcode to produce a production Certificate so that my app can be uploaded to the App Store. How do I upload my Dreamweaver file to Xcode? Please help, thanks!

Some posts that could help you.
HTML5 Tools • View topic - No app bundles found in the package at SoftwareAssets/Softwa
Why am I getting error No .app bundles found in the package - Welcome to the GameSalad forum!
Thanks,
Preran

ERROR ITMS-9000: Invalid Bundle.

Hi,
I tried to upload my app to IOS store, but this message comes up each time 'ERROR ITMS-9000: Invalid Bundle.'
I used
- AIR 15.0.0.289 beta from adobe lab
- Xcode 6
- Application loader 3
- I built new certificate and provisioning
what should I do to solve this problem.

All,
If you are you looking to get the patched Windows AIR SDK and facing the download error (509), try this link: https://t.co/C5G23nMPnq
And what you have to do is copy the /lib/aot/bin/ld64 folder from that version to the same folder on your current AIR build. Doing that, and also adding <key>MinimumOSVersion</key> <string>6.0</string> to your <InfoAdditions> in your XML
Thanks to @oliver_joyce

ERROR ITMS-9000 Errors

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