Error Itunes -9812: help please

Question

Hi everyone, I've read a lot about the error 9812 when trying to create an itunes account but still cannot find a solution. I'm now desesperated! My computer says Designed for Windows XP and underneath Windows Vista capable. Is this why my itunes store is not compatible? Anyone for repair solution please??????? Many thanks

Answer 1

Hi Steph,
This (the -9812 error) was a widespread problem a while back and most people found that re-registering their .dll security certificates did the trick. Apple posted a help page (http://docs.info.apple.com/article.html?artnum=301520) but the Microsoft link no longer works. As such, here are some instructions and a web page reference. Hopefully this will work for you:
To register the DLL files, follow these steps:
1. Click Start, click Run, type regsvr32 softpub.dll in the Open box, and then click OK. When you receive the message that the DllRegisterServer succeeded, click OK.
2. Click Start, click Run, type regsvr32 initpki.dll in the Open box, and then click OK. When you receive the message that the DllRegisterServer succeeded, click OK.
3. Click Start, click Run, type regsvr32 mssip32.dll in the Open box, and then click OK. When you receive the message that the DllRegisterServer succeeded, click OK.
4. Click Start, click Run, type regsvr32 wintrust.dll, click OK, and then click OK when you receive the message that the DllRegisterServer succeeded.
And here's the web page reference:
http://www.technipages.com/article26.html
Best of luck.