Error: iTunes could not connect to iPod because it is locked with a passcode.  You must enter your passcode on iPod before it can be used with iTunes.  We do NOT remember the passcode used.

I am trying to restore my son's iPod Touch 4th generation. I went about 20 minutes into the recovery process and got the error message, iTunes could not connect to iPod because it is locked with a passcode you must enter your passcode on iPod before it can be used with iTunes. The whole problem started with my son putting in a password that he has now forgotten. How do I get passed this? 

its the 1st time ive heared of this
can u link it to an computer to add music?
if so you should be able to restore it
connect to itunes under  the devices tab click on the ipod now click summary on the top
on the page you should see and check for update's or update tab
below that there should be an restore tab just click on the restore tab
NOTE RESTOREING WILL DELETE EVERYTHING YOU ADDED TO THE IPOD AND IT WILL BE BACK TO FACTORY SETTINGS

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