Error loading plugins brs pencil tool | cc | Illustrator 2014

Hello there,
I use Illustrator cc 2014, and recently when I open the application, there will be a pop up with "error loading plugins brs pencil tool". I click continue, and the pencil tool is completely missing from my tool bar. I wanted to know what would be the best way to fix this? I have tried updating the software and it says "failed to update, error u44m1p7". I don't want to mess around with any of the plugins manually as I know there has to be a certain way they are placed and installed, and I'm not sure what the right way is. If someone has had to remove and add a plugin before and knows how that info would be helpful.
Thanks for any help,
-Laura

Laura,
You may consider a reinstallation using the full three step way (otherwise strange things may linger):
Uninstall (ticking the box to delete the preferences), run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

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