Error message "499" when trying to access iTunes store

Downloaded iTunes to computer and when I go to access itunes store I get error message "499" what to do now

It's typically related to security software issues, gayle. If you're running Kaspersky security software, try switching off Kaspersky Parental Controls. Otherwise, see:
iTunes for Windows: Troubleshooting security software issues

Similar Messages

  • Error code 0x80092013 when trying to access iTunes store

    I currently have the lastest version of iTunes unstalled on a Windows Vista PC. For a few months now, I get the error code 0x80092013 when trying to connect to the iTunes store or log in to my iTunes account. I have tried to run diagnostics but there is no help availavle because iTunes will not connect to the internet to get the help I need.
    I have scoured the interent for a solution to this problem and have tried everything I have come accross, from re-installing to reading every support page I can find. I am becoming so frustrated trying to fix this problem, it is not my apple ID as my iPad works perfectly fine. If anyone can give me a solution that actually works it would be greatley appreciated

    After some research I found the following tip to be working:
    https://discussions.apple.com/message/25038447#25038447
    So I changed my IPv4 as well as IPv6 DNS-Servers under Windows Network Preferences and everything worked again.
    HTH
    Christian

  • Error message 502 when trying to access music store

    When we try and access music store to use the itunes music card, it will not access the store and displays an error message 502?

    See my thread here:
    http://discussions.apple.com/thread.jspa?threadID=291593&tstart=0
    Looks like the store is down for purchases.

  • Error Code -9808 when trying to access ITunes Store

    Downloaded ITunes 8.1.1 and am getting error message -9808 whenever I try to connect to the Tunes Store.

    Error 9808 is usually solved by:
    Check your internet settings.
    Control Panel – Internet Options – Advanced
    Uncheck “Check for server certificate revocation (requires restart)”
    Click okay
    After unchecking the option, do you get another error message? It could be your firewall blocking access. Have you allowed itunes and itunes helper in your security software firewall?

  • Keep getting "error 499" when trying to access iTunes store.

    Can access part of store through Ping, but not music category...error 499

    have a look at this support article.

  • TS3258 I get error message -42408 when trying to download itunes update 11.0.2 and thus can not upgrade to latest version.  What should I do?

    I get error message -42408 when trying to download itunes update 11.0.2 and I therefore can not update to that latest version.  What can I do?

    Hey there davidgor2!
    I have found an article that should help you resolve this issue with updating your iTunes. The article can be found here:
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    and the specific part of the article you will want to look at first is right here:
    "Error 42023" through "Error 42408"
    These alerts might occur when trying to authorize iTunes or during launch when iTunes checks for authorization information.
    Install the latest iTunes from apple.com/itunes/download/
    Remove the SC Info folder.
    If that does not resolve the issue, see iTunes: "Error 42408" or "Error 42404" after upgrading to iTunes 9.0.3.
    Thanks for using the Apple Support Communities!
    Regards,
    Braden

  • When trying to access itunes store after itunes upgrade, windows dep turns off program.  have updated quicktime player

    After newest upgrade to itunes when trying to access itunes store, windows dep turns off program.  Have upgraded Quicktime player.  Can not turn off dep for itunes.

    miniart18 found a solution and posted it on another post.  her solution is to right click on itunes shortcut & pick "run as administrator".  thanks again miniart18!!

  • When trying to access itunes store all I get is a white page with word itunes store and never access the store. Is my computer blocking access?

    When trying to access itunes store all I get is white with word itunes.   This is recent issue.  Is my computer blocking access?

    With those symptoms, I'd check the following document:
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store

  • Error -1020 When Trying to Access iTunes Store - Help!

    I keep getting Error -1020 when trying to access the iTunes store. Just started happening this morning.
    Nothing online from customer support listed for this error.
    Thanks!

    Looks like it's busted. Same problem here. The way all the support mechanisms work, you can't even report the problem, since you can't really log in to the store.

  • I've got error message -42404 when trying to install itunes?

    Please help. I keep getting this message when trying to ire install itunes. Deinstalled and tried reinstalling. Keep getting this message. I am trying to restore a new iPhone and have lost everything on there. Thanks

    Hey Caspersky5,
    Thanks for the question. The following resource outlines some information regarding error -42404:
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    "Error 42023" through "Error 42408"
    These alerts might occur when trying to authorize iTunes or during launch when iTunes checks for authorization information.
    1. Install the latest iTunes from apple.com/itunes/download/
    2. Remove the SC Info folder.
    3. If that does not resolve the issue, see iTunes: "Error 42408" or "Error 42404" after upgrading to iTunes 9.0.3.
    Additional Information:
    Issues installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/ht1926
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/ts5376
    Thanks,
    Matt M.

  • Unknown error code (-50) when attempting to access iTunes Store

    Hi, can some kind person assist a newbie iPod user please! I have as yet not been able to access iTunes Store to purchase music (although I've successfully created my acccount which displays without error). Every time I attempt to access iTunes Store by simply clicking 'iTunes Store' in the left hand column, I keep getting the same error message box: "We could not complete your iTunes Store request. An unknown error occurred (-50)" Anyone who has exprienced the same problem and was able to fix, I'd really like to hear from you! Many thanks, Andy
    Message was edited by: iPod Classic Newbie

    I am having the same issues with my Dell Laptop. I am running Windows Vista Home Premium 64 Bit addition with SP2 installed. This issue has been since I got this computer months ago.
    I have checked/disabled firewall, symantec end point version 11, deleted the host file, used the msconfig procedures, uninstalled all of the apple/itunes programs in the recommended order. flushed the DNS cache, verified that no proxy server is being selected, and just about everything else I can think of doing with no change in the status.
    The computer is fully patched through Microsoft update. I am also using iTunes v9.0.3.15.
    I am using a linksys router which uses NAT. But this issue did work on my old computer with Windows Vista Home Basic eddition. So the only thing that has changed is the new computer with the differant version of Vista Home.
    I have been researching this issue on and off for a couple of months with no sollution.
    Any suggestions would be greatly appreciated.

  • TS1424 I am receiving error message -3212 when trying to access the iTunes Store.  Does anyone know what this means?

    Not sure what to do about the error message I am getting.  Also, my itunes is not recognizing my phone when I plug it in.

    Just in case, let's try the following document:
    Apple software on Windows: May see performance issues and blank iTunes Store
    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • Error message (-50) when trying to open iTunes 8

    Has anyone come across this error message when installing iTunes?
    Looks as though install ok - but the app will not open.
    "iTunes could not be opened. An unknown error (-50) occurred."

    Message numbers in the 13000 range are usually do to a problem with Genius. I have seen 2 totally different fixes posted here in the forums. edit - Sounds like you already tried method 1.
    *Method 1*
    Rename these files, or delete them
    iTunes Library Genius.itdb
    iTunes Library Extras.itdb
    Try opening iTunes again. And turn off Genius as fast as you can. You can turn it back on later, but first get iTunes running.
    *Method 2*
    Go to Control Panel > Add/Remove Programs
    Choose iTunes, press the Change button and then the repair button.
    Message was edited by: Katrina S.

  • Why do I get "Secure Link to iTunes store Failed" message when trying to access iTunes store?

    Why do I get the message "Secure Link to iTunes store failed" when I do diagnostics checks on the iTunes version 10.6 that I just installed?  I have reinstalled it three times and have never been able to access the itunes store, or any Help sites thru the itunes app.  I have disabled my firewall, etc. to no avail.  Any ideas?  I have XP running.

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • Error message 13005 when trying to open iTunes

    Hi, my iTunes updated over the weekend and now will not open. I get the following error message.
    "The iTunes application could not be opened. An unkown error occurred (13005)."
    Have completly uninstalled iTunes and re installed. Have uninstalled and installed an older version of itunes. Tried moving my Library file to my desktop to re install it (but couldn't open itunes to re install it). Tried deleting all genius files etc.
    Followed every idea I've seen on the forum but to no avail! I run my library on a timecapsule.....saw something about a potential problem with a firm wear update but no solution....
    Anyone got any ideas?
    thanks

    Message numbers in the 13000 range are usually do to a problem with Genius. I have seen 2 totally different fixes posted here in the forums. edit - Sounds like you already tried method 1.
    *Method 1*
    Rename these files, or delete them
    iTunes Library Genius.itdb
    iTunes Library Extras.itdb
    Try opening iTunes again. And turn off Genius as fast as you can. You can turn it back on later, but first get iTunes running.
    *Method 2*
    Go to Control Panel > Add/Remove Programs
    Choose iTunes, press the Change button and then the repair button.
    Message was edited by: Katrina S.

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