Error message after Recovery with discs

I have a Pavilion dv6911om. I had to replace the hard drive and then did a system recovery with the discs sent by HP but it failed to recover the computer. It gives me a CTOERROR.flg notepad with a bunch of information on it and from what I can tell it will not finish because my computer is offline but I have the wireless slider in the on position. HELP - what is my next step?

Try restarting the laptop and tapping away at the F11 key to see if the Recovery partition on the hdd was created and maybe capable of completing the install.
If no joy,scroll down on the page and get Partition Wizard Bootable CD ISO and ImgBurn to burn the iso image to cd and boot from it. Delete all partitions, create one and format. Next try booting from Recovery Disks again.
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Illustrator CS6 (UA version) started with error message, after start main menu looks like Illustrator ?????? ???? ?????? ????? ????????

I have Illustrator CS 6 UA language version from Design Collection Bundle
After starting app - i have 2 error message:
after initialisation of inner modules live blends zip
look pict 1
second message - can't load inner plugins
look pict
after this - my illustrator workspace look like pict 3
HELP ME - two weeks can't use legal buying product!!!
____________ CRUSH REPORT____________
Process:         Adobe Illustrator [4446]
Path:            /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier:      com.adobe.illustrator
Version:         691 (16.0.5)
Code Type:       X86-64 (Native)
Parent Process: launchd [158]
User ID:         501
Date/Time:       2014-06-16 14:41:45.317 +0300
OS Version:      Mac OS X 10.8.5 (12F45)
Report Version: 10
Interval Since Last Report:          113222 sec
Crashes Since Last Report:           2
Per-App Interval Since Last Report: 2301 sec
Per-App Crashes Since Last Report:   2
Anonymous UUID:                      611908C7-718D-8010-5BCA-804B5B5B8795
Crashed Thread: 0 Main Thread Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
    __TEXT                 0000000100000000-0000000101877000 [ 24.5M] r-x/rwx SM=COW /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Thread 0 Crashed:: Main Thread Dispatch queue: com.apple.main-thread
0   libsystem_c.dylib             0x00007fff82fa7670 strlen + 16
1   libstdc++.6.dylib             0x00007fff87a54a3f std::basic_string<char, std::char_traits<char>, std::allocator<char> >::basic_string(char const*, std::allocator<char> const&) + 39
2   com.adobe.illustrator         0x00000001009ae22c 0x100000000 + 10150444
3   com.adobe.illustrator         0x00000001009af1bc 0x100000000 + 10154428
4   com.adobe.illustrator         0x0000000100979137 0x100000000 + 9933111
5   com.adobe.illustrator         0x00000001009793ca 0x100000000 + 9933770
6   com.adobe.illustrator         0x0000000100993b6b 0x100000000 + 10042219
7   com.adobe.illustrator         0x000000010084878e 0x100000000 + 8685454
8   com.adobe.illustrator         0x00000001009904af 0x100000000 + 10028207
9   com.adobe.illustrator         0x0000000100774bab 0x100000000 + 7818155
10 com.adobe.illustrator         0x0000000100848995 0x100000000 + 8685973
11 com.adobe.illustrator         0x00000001007742b1 0x100000000 + 7815857
12 com.adobe.illustrator         0x0000000100705fab 0x100000000 + 7364523
13 com.adobe.illustrator         0x000000010084878e 0x100000000 + 8685454
14 com.adobe.illustrator         0x0000000100704369 0x100000000 + 7357289
15 com.adobe.illustrator         0x00000001006f4ccc 0x100000000 + 7294156
16 com.adobe.illustrator         0x00000001001634e8 0x100000000 + 1455336
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib         0x00007fff83cf4d16 kevent + 10
1   libdispatch.dylib             0x00007fff8170adea _dispatch_mgr_invoke + 883
2   libdispatch.dylib             0x00007fff8170a9ee _dispatch_mgr_thread + 54
Thread 2:
0   libsystem_kernel.dylib         0x00007fff83cf40fa __psynch_cvwait + 10
1   libsystem_c.dylib             0x00007fff82fbdfb9 _pthread_cond_wait + 869
2   com.apple.CoreServices.CarbonCore 0x00007fff89c1a210 TSWaitOnCondition + 108
3   com.apple.CoreServices.CarbonCore 0x00007fff89c1a3e7 TSWaitOnConditionTimedRelative + 132
4   com.apple.CoreServices.CarbonCore 0x00007fff89b7ca98 MPWaitOnQueue + 252
5   com.adobe.ACE                 0x0000000102a2f2c9 0x1029f6000 + 234185
6   com.adobe.ACE                 0x0000000102a2e5da 0x1029f6000 + 230874
7   com.apple.CoreServices.CarbonCore 0x00007fff89bf17e0 PrivateMPEntryPoint + 58
8   libsystem_c.dylib             0x00007fff82fb9772 _pthread_start + 327
9   libsystem_c.dylib             0x00007fff82fa61a1 thread_start + 13
Thread 3:
0   libsystem_kernel.dylib         0x00007fff83cf40fa __psynch_cvwait + 10
1   libsystem_c.dylib             0x00007fff82fbdfb9 _pthread_cond_wait + 869
2   com.apple.CoreServices.CarbonCore 0x00007fff89c1a210 TSWaitOnCondition + 108
3   com.apple.CoreServices.CarbonCore 0x00007fff89c1a3e7 TSWaitOnConditionTimedRelative + 132
4   com.apple.CoreServices.CarbonCore 0x00007fff89b7ca98 MPWaitOnQueue + 252
5   com.adobe.ACE                 0x0000000102a2f2c9 0x1029f6000 + 234185
6   com.adobe.ACE                 0x0000000102a2e5da 0x1029f6000 + 230874
7   com.apple.CoreServices.CarbonCore 0x00007fff89bf17e0 PrivateMPEntryPoint + 58
8   libsystem_c.dylib             0x00007fff82fb9772 _pthread_start + 327
9   libsystem_c.dylib             0x00007fff82fa61a1 thread_start + 13
Thread 4:
0   libsystem_kernel.dylib         0x00007fff83cf40fa __psynch_cvwait + 10
1   libsystem_c.dylib             0x00007fff82fbdfb9 _pthread_cond_wait + 869
2   com.apple.CoreServices.CarbonCore 0x00007fff89c1a210 TSWaitOnCondition + 108
3   com.apple.CoreServices.CarbonCore 0x00007fff89c1a3e7 TSWaitOnConditionTimedRelative + 132
4   com.apple.CoreServices.CarbonCore 0x00007fff89b7ca98 MPWaitOnQueue + 252
5   com.adobe.ACE                 0x0000000102a2f2c9 0x1029f6000 + 234185
6   com.adobe.ACE                 0x0000000102a2e5da 0x1029f6000 + 230874
7   com.apple.CoreServices.CarbonCore 0x00007fff89bf17e0 PrivateMPEntryPoint + 58
8   libsystem_c.dylib             0x00007fff82fb9772 _pthread_start + 327
9   libsystem_c.dylib             0x00007fff82fa61a1 thread_start + 13
Thread 5:
0   libsystem_kernel.dylib         0x00007fff83cf40fa __psynch_cvwait + 10
1   libsystem_c.dylib             0x00007fff82fbdfb9 _pthread_cond_wait + 869
2   com.adobe.AGM                 0x0000000102eddcfb AGMInitialize + 3255535
3   com.adobe.AGM                 0x0000000102edeafc AGMInitialize + 3259120
4   com.adobe.AGM                 0x0000000102ee5d8b AGMInitialize + 3288447
5   libsystem_c.dylib             0x00007fff82fb9772 _pthread_start + 327
6   libsystem_c.dylib             0x00007fff82fa61a1 thread_start + 13
Thread 6:
0   libsystem_kernel.dylib         0x00007fff83cf40fa __psynch_cvwait + 10
1   libsystem_c.dylib             0x00007fff82fbdfb9 _pthread_cond_wait + 869
2   com.adobe.ape.engine           0x00000001192c1c0d APXGetHostAPI + 2516093
3   com.adobe.ape.engine           0x000000011906fec1 APXGetHostAPI + 83761
4   com.adobe.ape.engine           0x00000001192c1cd1 APXGetHostAPI + 2516289
5   com.adobe.ape.engine           0x00000001192c1d4a APXGetHostAPI + 2516410
6   com.adobe.ape.engine           0x00000001192c1e79 APXGetHostAPI + 2516713
7   libsystem_c.dylib             0x00007fff82fb9772 _pthread_start + 327
8   libsystem_c.dylib             0x00007fff82fa61a1 thread_start + 13
Thread 7:
0   libsystem_kernel.dylib         0x00007fff83cf40fa __psynch_cvwait + 10
1   libsystem_c.dylib             0x00007fff82fbdfb9 _pthread_cond_wait + 869
2   com.adobe.ape.engine           0x00000001192c1c0d APXGetHostAPI + 2516093
3   com.adobe.ape.engine           0x000000011906fec1 APXGetHostAPI + 83761
4   com.adobe.ape.engine           0x00000001192c1cd1 APXGetHostAPI + 2516289
5   com.adobe.ape.engine           0x00000001192c1d4a APXGetHostAPI + 2516410
6   com.adobe.ape.engine           0x00000001192c1e79 APXGetHostAPI + 2516713
7   libsystem_c.dylib             0x00007fff82fb9772 _pthread_start + 327
8   libsystem_c.dylib             0x00007fff82fa61a1 thread_start + 13
Thread 8:
0   libsystem_kernel.dylib         0x00007fff83cf40fa __psynch_cvwait + 10
1   libsystem_c.dylib             0x00007fff82fbdfb9 _pthread_cond_wait + 869
2   com.adobe.ape.engine           0x00000001192c1c0d APXGetHostAPI + 2516093
3   com.adobe.ape.engine           0x000000011906fec1 APXGetHostAPI + 83761
4   com.adobe.ape.engine           0x00000001192c1cd1 APXGetHostAPI + 2516289
5   com.adobe.ape.engine           0x00000001192c1d4a APXGetHostAPI + 2516410
6   com.adobe.ape.engine           0x00000001192c1e79 APXGetHostAPI + 2516713
7   libsystem_c.dylib             0x00007fff82fb9772 _pthread_start + 327
8   libsystem_c.dylib             0x00007fff82fa61a1 thread_start + 13
Thread 9:
0   libsystem_kernel.dylib         0x00007fff83cf40fa __psynch_cvwait + 10
1   libsystem_c.dylib             0x00007fff82fbdfb9 _pthread_cond_wait + 869
2   com.adobe.ape.engine           0x00000001192c1c0d APXGetHostAPI + 2516093
3   com.adobe.ape.engine           0x000000011906fec1 APXGetHostAPI + 83761
4   com.adobe.ape.engine           0x00000001192c1cd1 APXGetHostAPI + 2516289
5   com.adobe.ape.engine           0x00000001192c1d4a APXGetHostAPI + 2516410
6   com.adobe.ape.engine           0x00000001192c1e79 APXGetHostAPI + 2516713
7   libsystem_c.dylib             0x00007fff82fb9772 _pthread_start + 327
8   libsystem_c.dylib             0x00007fff82fa61a1 thread_start + 13
Thread 10:
0   libsystem_kernel.dylib         0x00007fff83cf2686 mach_msg_trap + 10
1   libsystem_kernel.dylib         0x00007fff83cf1c42 mach_msg + 70
2   com.apple.CoreFoundation       0x00007fff86f84233 __CFRunLoopServiceMachPort + 195
3   com.apple.CoreFoundation       0x00007fff86f89916 __CFRunLoopRun + 1078
4   com.apple.CoreFoundation       0x00007fff86f890e2 CFRunLoopRunSpecific + 290
5   com.apple.CoreMediaIO         0x00007fff8dd946e8 CMIO::DAL::RunLoop::OwnThread(void*) + 146
6   com.apple.CoreMediaIO         0x00007fff8dd8c2ce CAPThread::Entry(CAPThread*) + 156
7   libsystem_c.dylib             0x00007fff82fb9772 _pthread_start + 327
8   libsystem_c.dylib             0x00007fff82fa61a1 thread_start + 13
Thread 11:
0   libsystem_kernel.dylib         0x00007fff83cf40fa __psynch_cvwait + 10
1   libsystem_c.dylib             0x00007fff82fbdff3 _pthread_cond_wait + 927
2   com.adobe.ape.engine           0x00000001192c1bd0 APXGetHostAPI + 2516032
3   com.adobe.ape.engine           0x00000001192d9ddb APXGetHostAPI + 2614859
4   com.adobe.ape.engine           0x00000001192c1cd1 APXGetHostAPI + 2516289
5   com.adobe.ape.engine           0x00000001192c1d4a APXGetHostAPI + 2516410
6   com.adobe.ape.engine           0x00000001192c1e79 APXGetHostAPI + 2516713
7   libsystem_c.dylib             0x00007fff82fb9772 _pthread_start + 327
8   libsystem_c.dylib             0x00007fff82fa61a1 thread_start + 13
Thread 12:
0   libsystem_kernel.dylib         0x00007fff83cf40fa __psynch_cvwait + 10
1   libsystem_c.dylib             0x00007fff82fbdff3 _pthread_cond_wait + 927
2   com.adobe.ape.engine           0x00000001192c1bd0 APXGetHostAPI + 2516032
3   com.adobe.ape.engine           0x00000001194542c3 APXGetHostAPI + 4164403
4   com.adobe.ape.engine           0x00000001192c1cd1 APXGetHostAPI + 2516289
5   com.adobe.ape.engine           0x00000001192c1d4a APXGetHostAPI + 2516410
6   com.adobe.ape.engine           0x00000001192c1e79 APXGetHostAPI + 2516713
7   libsystem_c.dylib             0x00007fff82fb9772 _pthread_start + 327
8   libsystem_c.dylib             0x00007fff82fa61a1 thread_start + 13
Thread 13:
0   libsystem_kernel.dylib         0x00007fff83cf40fa __psynch_cvwait + 10
1   libsystem_c.dylib             0x00007fff82fbdfb9 _pthread_cond_wait + 869
2   com.adobe.AFlame               0x00000001206eb5f5 Flame_Terminate + 1642661
3   com.adobe.AFlame               0x00000001206cc4cb Flame_Terminate + 1515387
4   com.adobe.AFlame               0x000000012068428a Flame_Terminate + 1219898
5   libsystem_c.dylib             0x00007fff82fb9772 _pthread_start + 327
6   libsystem_c.dylib             0x00007fff82fa61a1 thread_start + 13
Thread 14:
0   libsystem_kernel.dylib         0x00007fff83cf4386 __semwait_signal + 10
1   libsystem_c.dylib             0x00007fff830437c8 nanosleep + 163
2   libsystem_c.dylib             0x00007fff830436df usleep + 54
3   com.adobe.illustrator.plugins.dBrushTool 0x000000011c5912d2 PluginMain + 364594
4   libsystem_c.dylib             0x00007fff82fb9772 _pthread_start + 327
5   libsystem_c.dylib             0x00007fff82fa61a1 thread_start + 13
Thread 15:
0   libsystem_kernel.dylib         0x00007fff83cf26c2 semaphore_wait_trap + 10
1   com.adobe.illustrator.plugins.dBrushTool 0x000000011c5937ea PluginMain + 374090
Thread 16:
0   libsystem_kernel.dylib         0x00007fff83cf26c2 semaphore_wait_trap + 10
1   com.adobe.illustrator.plugins.dBrushTool 0x000000011c5937ea PluginMain + 374090
Thread 17:
0   libsystem_kernel.dylib         0x00007fff83cf26c2 semaphore_wait_trap + 10
1   com.adobe.illustrator.plugins.dBrushTool 0x000000011c5937ea PluginMain + 374090
Thread 18:
0   libsystem_kernel.dylib         0x00007fff83cf26c2 semaphore_wait_trap + 10
1   com.adobe.illustrator.plugins.dBrushTool 0x000000011c5937ea PluginMain + 374090
Thread 19:: com.apple.CFSocket.private
0   libsystem_kernel.dylib         0x00007fff83cf4322 __select + 10
1   com.apple.CoreFoundation       0x00007fff86fc8f46 __CFSocketManager + 1302
2   libsystem_c.dylib             0x00007fff82fb9772 _pthread_start + 327
3   libsystem_c.dylib             0x00007fff82fa61a1 thread_start + 13
Thread 20:: IPCClient rcvr: FMClient.501.4446.140735100813696.1
0   libsystem_kernel.dylib         0x00007fff83cf4322 __select + 10
1   com.extensis.cpp-core-framework 0x0000000129930169 GIPCReceiver::OSWaitForData() + 2975
2   com.extensis.cpp-core-framework 0x0000000129924b40 GIPCClient::ReceiverThreadProc(GThread*) + 798
3   com.extensis.cpp-core-framework 0x00000001299a2ed9 GThread::PthreadInternal(void*) + 223
4   libsystem_c.dylib             0x00007fff82fb9772 _pthread_start + 327
5   libsystem_c.dylib             0x00007fff82fa61a1 thread_start + 13
Thread 21:: Agent IF Message Handler
0   libsystem_kernel.dylib         0x00007fff83cf40fa __psynch_cvwait + 10
1   libsystem_c.dylib             0x00007fff82fbdfb9 _pthread_cond_wait + 869
2   com.extensis.cpp-core-framework 0x00000001299623ce GSemaphore::TimedWait(unsigned int) + 76
3   com.extensis.cpp-core-framework 0x00000001299293f9 GIPCClient::GIPCMTDataAccumulator::WaitForData(unsigned int, std::vector<char, std::allocator<char> >&, bool) + 37
4   com.extensis.ExtensisFontManagement.sdk 0x0000000129ef11d5 GAgentIFMessageHandlerThread::RunMessageHandlerThread() + 445
5   com.extensis.ExtensisFontManagement.sdk 0x0000000129ef18f2 GAgentIFMessageHandlerThread::AgentIFMessageHandlerThreadFunc(GThread*) + 42
6   com.extensis.cpp-core-framework 0x00000001299a2ed9 GThread::PthreadInternal(void*) + 223
7   libsystem_c.dylib             0x00007fff82fb9772 _pthread_start + 327
8   libsystem_c.dylib             0x00007fff82fa61a1 thread_start + 13
Thread 22:: IPCDataHandler for rcvr: FMClient.501.4446.140735100813696.1
0   libsystem_kernel.dylib         0x00007fff83cf4322 __select + 10
1   com.extensis.cpp-core-framework 0x000000012992c3d1 -[IPCDataHandler handleDataFromSocket:] + 2197
2   com.apple.Foundation           0x00007fff8a2b9532 __NSThread__main__ + 1345
3   libsystem_c.dylib             0x00007fff82fb9772 _pthread_start + 327
4   libsystem_c.dylib             0x00007fff82fa61a1 thread_start + 13
Thread 23:
0   libsystem_kernel.dylib         0x00007fff83cf46d6 __workq_kernreturn + 10
1   libsystem_c.dylib             0x00007fff82fbbf1c _pthread_workq_return + 25
2   libsystem_c.dylib             0x00007fff82fbbce3 _pthread_wqthread + 412
3   libsystem_c.dylib             0x00007fff82fa6191 start_wqthread + 13
Thread 24:
0   libsystem_kernel.dylib         0x00007fff83cf46d6 __workq_kernreturn + 10
1   libsystem_c.dylib             0x00007fff82fbbf1c _pthread_workq_return + 25
2   libsystem_c.dylib             0x00007fff82fbbce3 _pthread_wqthread + 412
3   libsystem_c.dylib             0x00007fff82fa6191 start_wqthread + 13
Thread 25:
0   libsystem_kernel.dylib         0x00007fff83cf46d6 __workq_kernreturn + 10
1   libsystem_c.dylib             0x00007fff82fbbf1c _pthread_workq_return + 25
2   libsystem_c.dylib             0x00007fff82fbbce3 _pthread_wqthread + 412
3   libsystem_c.dylib             0x00007fff82fa6191 start_wqthread + 13
Thread 26:
0   libsystem_kernel.dylib         0x00007fff83cf4386 __semwait_signal + 10
1   libsystem_c.dylib             0x00007fff830437c8 nanosleep + 163
2   com.adobe.illustrator.plugins.ScriptingSupport 0x00000001158d78cb PluginMain + 1570155
3   com.adobe.illustrator.plugins.ScriptingSupport 0x00000001158bf5b9 PluginMain + 1471065
4   com.adobe.illustrator.plugins.ScriptingSupport 0x00000001158d7c16 PluginMain + 1570998
5   libsystem_c.dylib             0x00007fff82fb9772 _pthread_start + 327
6   libsystem_c.dylib             0x00007fff82fa61a1 thread_start + 13
Thread 27:
0   libsystem_kernel.dylib         0x00007fff83cf42aa __recvfrom + 10
1   ServiceManager-Launcher.dylib 0x00000001150d65ec Invoke + 45721
2   ServiceManager-Launcher.dylib 0x00000001150d5813 Invoke + 42176
3   ServiceManager-Launcher.dylib 0x00000001150d4be0 Invoke + 39053
4   ServiceManager-Launcher.dylib 0x00000001150d4c66 Invoke + 39187
5   ServiceManager-Launcher.dylib 0x00000001150d030f Invoke + 20412
6   ServiceManager-Launcher.dylib 0x00000001150d0616 Invoke + 21187
7   ServiceManager-Launcher.dylib 0x00000001150d0cd7 Invoke + 22916
8   ServiceManager-Launcher.dylib 0x00000001150d0f41 Invoke + 23534
9   ServiceManager-Launcher.dylib 0x00000001150d361d Invoke + 33482
10 ServiceManager-Launcher.dylib 0x00000001150d3775 Invoke + 33826
11 ServiceManager-Launcher.dylib 0x00000001150d3fb2 Invoke + 35935
12 ServiceManager-Launcher.dylib 0x00000001150d40ad Invoke + 36186
13 ServiceManager-Launcher.dylib 0x00000001150c6d6b Login + 480
14 ServiceManager-Launcher.dylib 0x00000001150ca7ad Login + 15394
15 ServiceManager-Launcher.dylib 0x00000001150d4412 Invoke + 37055
16 ServiceManager-Launcher.dylib 0x00000001150d6253 Invoke + 44800
17 libsystem_c.dylib             0x00007fff82fb9772 _pthread_start + 327
18 libsystem_c.dylib             0x00007fff82fa61a1 thread_start + 13
Thread 28:
0   libsystem_kernel.dylib         0x00007fff83cf40fa __psynch_cvwait + 10
1   libsystem_c.dylib             0x00007fff82fbdff3 _pthread_cond_wait + 927
2   com.adobe.ape.engine           0x00000001192c1bd0 APXGetHostAPI + 2516032
3   com.adobe.ape.engine           0x00000001192d9ddb APXGetHostAPI + 2614859
4   com.adobe.ape.engine           0x00000001192c1cd1 APXGetHostAPI + 2516289
5   com.adobe.ape.engine           0x00000001192c1d4a APXGetHostAPI + 2516410
6   com.adobe.ape.engine           0x00000001192c1e79 APXGetHostAPI + 2516713
7   libsystem_c.dylib             0x00007fff82fb9772 _pthread_start + 327
8   libsystem_c.dylib             0x00007fff82fa61a1 thread_start + 13
Thread 29:
0   libsystem_kernel.dylib         0x00007fff83cf40fa __psynch_cvwait + 10
1   libsystem_c.dylib             0x00007fff82fbdff3 _pthread_cond_wait + 927
2   com.adobe.ape.engine           0x00000001192c1bd0 APXGetHostAPI + 2516032
3   com.adobe.ape.engine           0x00000001194542c3 APXGetHostAPI + 4164403
4   com.adobe.ape.engine           0x00000001192c1cd1 APXGetHostAPI + 2516289
5   com.adobe.ape.engine           0x00000001192c1d4a APXGetHostAPI + 2516410
6   com.adobe.ape.engine           0x00000001192c1e79 APXGetHostAPI + 2516713
7   libsystem_c.dylib             0x00007fff82fb9772 _pthread_start + 327
8   libsystem_c.dylib             0x00007fff82fa61a1 thread_start + 13
Thread 30:
0   libsystem_kernel.dylib         0x00007fff83cf26c2 semaphore_wait_trap + 10
1   com.adobe.illustrator         0x00000001001b9105 0x100000000 + 1806597
2   com.adobe.illustrator         0x00000001001b8cde 0x100000000 + 1805534
3   com.apple.CoreServices.CarbonCore 0x00007fff89bf17e0 PrivateMPEntryPoint + 58
4   libsystem_c.dylib             0x00007fff82fb9772 _pthread_start + 327
5   libsystem_c.dylib             0x00007fff82fa61a1 thread_start + 13
Thread 31:
0   libsystem_kernel.dylib         0x00007fff83cf26c2 semaphore_wait_trap + 10
1   com.adobe.illustrator         0x00000001001b9105 0x100000000 + 1806597
2   com.adobe.illustrator         0x00000001001b8cde 0x100000000 + 1805534
3   com.apple.CoreServices.CarbonCore 0x00007fff89bf17e0 PrivateMPEntryPoint + 58
4   libsystem_c.dylib             0x00007fff82fb9772 _pthread_start + 327
5   libsystem_c.dylib             0x00007fff82fa61a1 thread_start + 13
Thread 32:
0   libsystem_kernel.dylib         0x00007fff83cf46d6 __workq_kernreturn + 10
1   libsystem_c.dylib             0x00007fff82fbbf1c _pthread_workq_return + 25
2   libsystem_c.dylib             0x00007fff82fbbce3 _pthread_wqthread + 412
3   libsystem_c.dylib             0x00007fff82fa6191 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00000000ffffffff rbx: 0x0000000000000001 rcx: 0x0000000000000001 rdx: 0x0000000000000001
rdi: 0x0000000000000000 rsi: 0xffffffffffffffff rbp: 0x00007fff5fbff730 rsp: 0x00007fff5fbff708
   r8: 0x0000000000000000   r9: 0x000000000000000f r10: 0x0000000024810001 r11: 0x000000013886c38a
r12: 0x00007fff5fbff7d0 r13: 0x00007fff5fbff7a0 r14: 0x00007fff5fbff750 r15: 0x00007fff5fbff75f
rip: 0x00007fff82fa7670 rfl: 0x0000000000010286 cr2: 0x0000000000000000
Logical CPU: 1
Binary Images:
       0x100000000 -        0x101876fef +com.adobe.illustrator (691 - 16.0.5) <33643694-AE8E-D193-92FA-25940D71D475> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
       0x101aba000 -        0x1027ffff7 +libicudata.40.0.dylib (40) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
       0x102812000 -        0x102880fef +com.adobe.headlights.LogSessionFramework (2.1.2.1652) <25E6F475-1522-419C-2169-547FCF2FD97F> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
       0x1028d4000 -        0x1028d6fff +com.adobe.AdobeCrashReporter (7.0 - 7.0.1) <B68D0D42-8DEB-3F22-BD17-981AC060E9D7> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashRep orter
       0x1028db000 -        0x102938ff7 +com.adobe.aiport (aiport version 16.0.0 - 16.0.0.690) <577BD19B-B362-35B4-6020-2F038DEA5877> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/aiport.framework/Versions/A/aiport
       0x10295f000 -        0x1029c4ff7 +com.adobe.filterport (filterport version 16.0.0 - 16.0.0.690) <0298BED7-3107-5330-292B-D7BAA1326B8E> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/filterport.framework/Versions/A/filterport
       0x1029f2000 -        0x1029f2ff7 +com.adobe.SPBasic (SPBasic version 16.0.0 - 16.0.0.690) <5DB43D6A-1CA5-CD74-C2B9-5B02AAC809FD> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
       0x1029f6000 -        0x102b6ffff +com.adobe.ACE (AdobeACE 2.19.18.20990 - 2.19.18.20990) <48C7C467-93A7-F609-1083-D0DD3C0B8988> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
       0x102b82000 -        0x10318afff +com.adobe.AGM (AdobeAGM 4.26.20.20990 - 4.26.20.20990) <8F9BD5CF-287E-9EF1-926D-728359878CAC> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
       0x103226000 -        0x103268ff7 +com.adobe.ARE (AdobeARE 1.5.02.20990 - 1.5.02.20990) <2FF36232-F715-2228-ACC0-BABFC0D6F779> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
       0x103270000 -        0x10336afe7 +com.adobe.AXEDOMCore (AdobeAXEDOMCore 3.7.101.18636 - 3.7.101.18636) <C7652AF2-56D7-8AF8-A207-0BDEDDFF0BEC> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
       0x10340e000 -        0x10342dfff +com.adobe.BIB (AdobeBIB 1.2.02.20990 - 1.2.02.20990) <84AEC009-ED37-875D-BA3B-19FF2A53F9EF> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
       0x103434000 -        0x10345cff7 +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <4D9551F1-B07C-3BAF-0CED-1F83C866BCAA> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
       0x103463000 -        0x1037c7ff7 +com.adobe.CoolType (AdobeCoolType 5.10.34.20990 - 5.10.34.20990) <3D5F8577-39F8-D1D0-81FE-6DC4203A9719> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
       0x103813000 -        0x103c59fff +com.adobe.MPS (AdobeMPS 5.8.0.24821 - 5.8.0.24821) <E8E87710-F66B-32B5-97C6-A35D20867697> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
       0x103cd6000 -        0x104dd4fef +com.adobe.psl (AdobePSL 13.0.0.21041 - 13.0.0.21041) <910C283A-607C-F863-97EF-07FB2EEB38AD> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobePSL.framework/Versions/A/AdobePSL
       0x104f95000 -        0x104ff5ff7 +com.adobe.AdobeXMPCore (Adobe XMP Core 5.3 -c 11 - 66.145661) <B475CD07-1024-560D-5BFE-2A6FCE63925C> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
       0x104fff000 -        0x1050b7fe7 +com.adobe.AdobeXMPFiles (Adobe XMP Files 5.4 -f 49 - 66.145661) <9F30F410-B84E-EB85-7F2C-C72BCD50CB77> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
       0x1050ea000 -        0x105194fe7 +libicucnv.40.0.dylib (40) <768D99C5-46B9-B849-2834-B5BF541856D1> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/ICUConverter.framework/Versions/4.0/libicucnv.40.0.dy lib
       0x1051bb000 -        0x1052fbfe7 +libicui18n.40.0.dylib (40) <B0341318-FB92-A0CF-2CA5-7FA100624DBD> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/4.0/libicu i18n.40.0.dylib
       0x10537a000 -        0x10547cfef +libicuuc.40.0.dylib (40) <76F12DCE-F356-D48D-4239-FC103706EF76> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/4.0/libicuuc.40.0.dylib
       0x1054c4000 -        0x105611ff7 +com.winsoft.wrservices (WRServices 5.0.0 - 5.0.0) <FFA48E0A-A17C-A04F-AE20-6815EB944DEA> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
       0x105685000 -        0x1058cefe7 +com.adobe.linguistic.LinguisticManager (6.0.0 - 17206) <301AAE8E-BA78-230E-9500-FCCA204B49CB> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
       0x105951000 -        0x105958fff +com.adobe.coretech.adobesplashkit (AdobeSplashKit version 1.0 - 1.0) <E1A491B4-8427-45ED-D312-5BC6E1ABF0A1> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
       0x105962000 -        0x10598efff +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.7.101.18636 - 3.7.101.18636) <488DF1F7-A643-5168-706A-498A0322A87E> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8Sh aredExpat
       0x1059b1000 -        0x105a6efff +com.adobe.AdobeExtendScript (ExtendScript 4.2.12 - 4.2.12.18602) <0957DFA6-0593-CE4B-8638-00F32113B07B> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScr ipt
       0x105ab8000 -        0x105b7dfff +com.adobe.JP2K (2.0.0 - 2.0.0.25990) <1D61D0B2-F263-72E6-C2BB-C8BA6EBB9BAD> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
       0x105bcc000 -        0x105d95fff +com.adobe.owl (AdobeOwl version 5.0.3 - 5.0.3) <1DEEBFAD-1C6D-303B-9F68-B39677534527> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
       0x105dd7000 -        0x1065aaff7 +com.adobe.PDFL (PROD_MAJOR.PROD_MINOR.PROD_STEP - 10.0.1.18562) <8DC49EE4-5700-97A1-EBFE-68024AE1980C> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL
       0x106662000 -        0x106763fff +com.adobe.PDFPort (AdobePDFPort 2.1.0.20993 - 2.1.0.20993) <4356804E-2D42-1280-DC3B-66448D57F05A> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobePDFPort.framework/Versions/A/AdobePDFPort
       0x106777000 -        0x10679cffe +adobepdfsettings (1) <56E7F033-6032-2EC2-250E-43F1EBD123B1> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/adobepdfsettings.framework/Versions/A/adobepdfsetting s
       0x1067d8000 -        0x10681efe7 +com.adobe.pip (6.0.0.1654) <3576D8F9-E2F9-6EB8-6684-C2FE6B0A3731> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobePIP.framework/Versions/A/AdobePIP
       0x10682b000 -        0x1068d9fef +com.adobe.AdobeScCore (ScCore 4.2.12 - 4.2.12.18602) <9CEE95E5-2FC6-5E58-02A4-138EA6F8D894> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
       0x106916000 -        0x1069d2fef +com.adobe.SVGExport (AdobeSVGExport 6.0 - 6.0) <9C3A0810-22F9-5C20-C5A9-44C552076054> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
       0x1069f4000 -        0x106d0afff +com.adobe.SVGRE (AdobeSVGRE 6.0 - 6.0) <041B948F-2768-2FC9-712A-43AE264510DB> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGRE.framework/Versions/A/AdobeSVGRE
       0x106dd6000 -        0x106df0ff7 +com.adobe.ahclientframework (1.7.0.56 - 1.7.0.56) <C1C5DE5C-39AB-0871-49A6-FA3449D39B8A> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
       0x106df9000 -        0x106e12fff com.apple.carbonframeworktemplate (1.0 - 1.0) <0EDFCF84-BC82-4466-D878-69327B1722AF> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/Alcid.framework/Versions/A/Alcid
       0x106e19000 -        0x106efdfe7 +com.adobe.amtlib (amtlib 6.0.0.75 - 6.0.0.75) <07A3E1E1-55C3-BA5B-A0B0-60250809ED61> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
       0x106f0e000 -        0x106f16fef +com.adobe.boost_date_time.framework (6.0.0 - 6.0.0.0) <FEC30D42-7E6D-67F6-DE45-DF25D16AAFF5> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/boost_date_time.framework/Versions/A/boost_date_time
       0x106f30000 -        0x106f49ff7 +com.adobe.boost_filesystem.framework (6.0.0 - 6.0.0.0) <761BECE6-A9F6-0D48-44A1-677A44601F39> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/boost_filesystem.framework/Versions/A/boost_filesyste m
       0x106f6b000 -        0x10701ffef +com.adobe.boost_regex.framework (6.0.0 - 6.0.0.0) <5315481A-D3FC-D8F9-137D-CADBE984299D> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/boost_regex.framework/Versions/A/boost_regex
       0x1070ab000 -        0x107118fef +com.adobe.boost_serialization.framework (6.0.0 - 6.0.0.0) <A7509FBF-0BAB-C773-DE5D-E1CA3AD31628> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/boost_serialization.framework/Versions/A/boost_serial ization
       0x10721b000 -        0x107228fff +com.adobe.boost_signals.framework (6.0.0 - 6.0.0.0) <9FAA55B3-B272-F747-270F-21D786E209E7> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/boost_signals.framework/Versions/A/boost_signals
       0x10723d000 -        0x10723fff7 +com.adobe.boost_system.framework (6.0.0 - 6.0.0.0) <DD51C1B2-7FC1-81C1-1D88-FA3D12F01560> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/boost_system.framework/Versions/A/boost_system
       0x107246000 -        0x107252fff +com.adobe.boost_threads.framework (6.0.0 - 6.0.0.0) <8E8AD219-4C88-3140-D002-F07B74E15C43> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads
       0x107270000 -        0x1076bbfef +com.adobe.dvaadameve.framework (6.0.0 - 6.0.0.0) <993E4D4C-BEB3-A6F7-64E2-A4D742E147E6> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/dvaadameve.framework/Versions/A/dvaadameve
       0x107d16000 -        0x107e03fe7 +com.adobe.dvaai.framework (6.0.0 - 6.0.0.0) <AE668FE9-2D17-2DB6-34BF-2111565B7A6B> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/dvaai.framework/Versions/A/dvaai
       0x107eaf000 -        0x1080a3fff +com.adobe.dvacore.framework (6.0.0 - 6.0.0.0) <76DA097D-FDE2-D4D9-7C7A-C4FF86F0A2CC> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore
       0x10826b000 -        0x10878efef +com.adobe.dvaui.framework (6.0.0 - 6.0.0.0) <39B9DD96-CD3A-38AF-395B-E54C4ED8C620> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/dvaui.framework/Versions/A/dvaui
       0x108ca1000 -        0x108d6eff7 +com.adobe.dvaworkspace.framework (6.0.0 - 6.0.0.0) <0B5A7058-98EC-B242-BD62-03ED6DD6C1F2> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/dvaworkspace.framework/Versions/A/dvaworkspace
       0x108e62000 -        0x108f4eff7 +com.adobe.exo.framework (6.0.0 - 6.0.0.0) <7B65DA8D-501B-F242-C2E1-71F4C4EA3F20> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/exo.framework/Versions/A/exo
       0x109098000 -        0x109116fff +com.adobe.FileInfo.framework (Adobe XMP FileInfo 5 . 3 . 0 . 0 -i 3 - 66.145433) <5C63613F-6BDE-1C29-D3FD-9D292F9ADB12> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/FileInfo.framework/Versions/A/FileInfo
       0x109127000 -        0x109153ff7 +libtbb.dylib (0) <57655978-A378-BE1E-7905-7D7F951AD6F7> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/libtbb.dylib
       0x10916c000 -        0x10917aff3 +libtbbmalloc.dylib (0) <CB038B96-2999-5EB1-E26A-7720A7A8F8CD> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/libtbbmalloc.dylib
       0x109190000 -        0x109195fff com.apple.agl (3.2.1 - AGL-3.2.1) <328CAFF6-C443-303F-923A-F9EEA8E71794> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
       0x10919c000 -        0x1091a5fff +com.adobe.dvaflashview.framework (6.0.0 - 6.0.0.0) <7941B717-142A-AC01-5E6E-87521BCFA6AA> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/dvaflashview.framework/Versions/A/dvaflashview
       0x1091b3000 -        0x1091b7ff7 +com.adobe.ape.shim (3.3.8.19346 - 3.3.8.19346) <13D5CEF7-6090-CD66-8DA0-190771950F76> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Contents/Frameworks/adbeape.framework/Versions/A/adbeape
       0x1091f2000 -        0x1091f4ff7 com.apple.textencoding.unicode (2.5 - 2.5) <0518078E-C652-3CFC-A3FB-903C600CE831> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
       0x10a7fc000 -        0x10a7fcfff +com.adobe.illustrator.plugins.PlugInRes (Localizer version 16.0.0 - 16.0.0) <F92F3F78-179C-2196-F172-4F89E3EDD850> /Applications/ADOBE_CS6_UA/*/Adobe Illustrator.app/Required/Resources/uk_UA/PluginRes.aip/Contents/MacOS/PlugInRes
       0x10d338000 -        0x10d349fef +com.adobe.illustrator.plugins.BNPlugin (BNPlugin version 16.0.3 - 16.0.3) <831635EC-F536-4557-AC4E-0035A4FE3394> /Applications/ADOBE_CS6_UA/*/BNPlugin
       0x10d350000 -        0x10d387ff7 +com.adobe.illustrator.plugins.ArtboardPanel (Artboard Panel version 16.0.3 - 16.0.3) <4DC9C186-8909-5EA0-4738-3FFA2DA0E58F> /Applications/ADOBE_CS6_UA/*/ArtboardPanel
       0x10d39f000 -        0x10d3acfef +com.adobe.illustrator.plugins.AppBarControls (AppBarControls version 16.0.3 - 16.0.3) <428E440C-F2B2-520E-FB0E-9EB387B09E0B> /Applications/ADOBE_CS6_UA/*/AppBarControls
       0x10d3bb000 -        0x10d404ff7 +com.adobe.illustrator.plugins.KeyboardShortcuts (Keyboard Shortcuts version 16.0.3 - 16.0.3) <4CE1A272-14F0-D49F-ACBF-AEE937CA9FA4> /Applications/ADOBE_CS6_UA/*/KeyboardShortcuts
       0x10d423000 -        0x10d424ff7 +com.adobe.illustrator.plugins.FlattenS (Flatten Suite version 16.0.3 - 16.0.3) <6C7A6A39-80D4-7135-43D8-BE5246FE4F8A> /Applications/ADOBE_CS6_UA/*/FlattenS
       0x10d428000 -        0x10d42ffff +com.adobe.illustrator.plugins.fileclipboardpref (FileClipboardPref version 16.0.3 - 16.0.3) <FFAE0E30-CD21-123B-1CFF-C8D3FFD309A6> /Applications/ADOBE_CS6_UA/*/fileclipboardpref
       0x10d9ea000 -        0x10d9f4fff +com.adobe.illustrator.plugins.Action (Action version 16.0.3 - 16.0.3) <34827E6E-5010-871E-C8CB-1665E460E1A9> /Applications/ADOBE_CS6_UA/*/Action
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Mick,
It may be worth trying to uninstall, run the Cleaner Tool and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html
Or, you may try Customer Care,
http://helpx.adobe.com/contact.html
or Adobe Support (phone),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html
or this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup

I changed my HD "C". After reinstalling P Element 2 I got a problem. I can't open Photoshop Element. Error message is "Your working disc is full" But I have 61Go free on "C" HD and more than 1To free on "D" disc.

I changed my HD "C". After reinstalling P Element 2 I got a problem. I can't open Photoshop Element. Error message is "Your working disc is full" But I have 61Go free on "C" HD and more than 1To free on "D" disc.

Try resetting the pse 2 preferences and see if that clears things up.
reset preferences
Press and hold down the Shift+Ctrl+Alt keys just after starting the launch of pse 2
Keep holding the keys down until you get a dialog asking if you want to Delete the Adobe Photoshop Elements Settings File
Press Yes

I installed an ancient version, photoshop element 2, on PC under Windows 7 after change of computer station and it is impossible to register modification made; error message: impossible because saturated disc ....what is not the case: many space on the di

I installed an ancient version, photoshop element 2, on PC under Windows 7 after change of computer station and it is impossible to register modification made; error message: impossible because saturated disc ....what is not the case: many space on the disc. How to repair this error please?

Hello
Thank you for your answer which is interesting because it is a disk of 2 TB... If I create a partition do you think it can solve my problem? I prefer this old version of Photoshop, very practical to use...

Error messages after upgrading kernel (devfs to udev) [SOL]

when installing the new kernel i got a message to change my menu.lst so it changed "/dev/discs/disc0/part3" to "/dev/hda3" (and nothing else) cause of udev instead of devfs.
after rebooting i get few error messages:
[after network start]
SIOCSIFADDR: No such device
eth0: unknown interface: No such device
SIOCSIFBRDADDR: No such device
etho0: unknwon interface: No such device

kjs wrote:I'm also having an issue after upgrading neither eth0 nor eth1 are showing up in /dev .... I think it's due to the switch from devfs to udev...
for the record - network interfaces never show up in /dev - they're not normal devices
edit: I guess I should provide some help...
ifconfig and "ifconfig -a" will list network devices (also in /proc/net somewhere). If you do not have a network device that means that your module is not properly loaded for that device.
This should have nothing to do with a devfs/udev switch and everything to do with a kernel upgrade.
Just for some more info, can you please report the output of:
· lsmod
· uname -r
· ls /lib/modules
· ifconfig -a

Error message after burning

I keep getting an error message after I burn a song to CD, telling me it failed when it, in fact worked. I have the latest iTunes software installed.

doug,
i just read a post from bruce on this forum...you may have already seen....here is the copy:
Tried a few more things.....was out of ideas....then came across a post in this forum yesterday by "Ian C" who said he solved his burning problems by deinterlacing the project......decided to give it a try......after a week of trying to unsucessfully save a couple projects as disc images or burning to disc (tried 20 to 30 times at 3 hrs a shot with the 2 problem projects as well as more burning tests with other projects to compare to)...... and trying everything I could think of or find on this board .......I exported the project (full quality) to desktop, then deinterlaced it and reimported it to iMovie.....handed over to iDVD and tried to save as a disk image......worked like a charm.....then tried burning the same project from iDVD to disc......worked again. . I dont pretend to understand much about deinterlacing....but just wondering if anyone knows why it worked? These 2 problem projects (like my other test projects) were created in iMovie...exported to miniDV tape then imported from tape to iMovie...then handed off to iDVD. As I mentioned earlier...I had also tried exporting the project to desktop and reimporting to iMovie without success. I thought I've read in this forum that iMovie/iDVD automatically deinterlaces upon import? Strange that other than Ians post...hav'nt seen this suggestion as a fix for burning errors before in this forum. Is this a known possible fix for this problem? Anyways....at this point I'm just tired and glad something worked
Good Luck!

I updated to IOS 6 and received an error message after completing. Now my phone is in restore mode. Is there a way around restoring my phone completely?

I updated to IOS 6 and received an error message after completing. Now my phone is in restore mode. Is there a way around restoring my phone completely?

Once the Device is asking to be Restored with iTunes... it is too late to save anything...
To minimise loss... Connect to iTunes on the computer you Usually Sync with and Restore from the most recent Backup...
http://support.apple.com/kb/HT1414
If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808

Trying to update frpm itunes 10 to itunes11, but get error message after installation

I am trying to update my itunes to be compatible with my replaced iphone 4s (apllecare replacement) that is not compatible with my current iTunes 10.6. I have tried several times to upload th enew version of iTunes to no avial getting an error message after a "successful installation" and the itunes reverts to 10.6. Since my imac was an older unit I had to update to OSX 10.6.8 (sucessfully) and increase my RAM. I am 120bucks in the hole plus the 49 dolar surcharge for the iphone replacement and i am still no closer to restoring my phone. Help please

First backup your music and content.
Then delete iTunes 10.6 Drag the application from Finder > Applications to Trash. Empty Trash
Try and install 10.7 first iPhone 4s will work with this. You can find the download here
http://support.apple.com/kb/DL1576
Install it. Does itunes 10.7 now appear? Is your content all there? Connect up your iPhone and start syncing.
From there if you want to you can upgrade to iTunes 11 but it is only necassary if you have an iPhone 5

CS6 Error message after download

PS CS6 Error message after Download
HP Pavilion dv7 Notebook PC
Intel Core i7-2670QM CPU @2.20 GHz
64 Bit OS
Win 7 Home Premium SP1
Question: Should I open to use this, or erase and download again? Wanted you to know as this is in Beta.
Steps I followed:
Found the download and installed
I went through all steps directed by the download wizard, at the end of the
process I received this message:
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW050 ...
-------------------------------------- Summary ------------------------------
- 0 fatal error(s), 5 error(s), 0 warning(s)
----------- Payload: {08D2E121-7F6A-43EB-97FD-629B44903403} Microsoft_VC90_CRT_x86 1.0.0.0 -----------
ERROR: Error 1935.An error occurred during the installation of assembly component {43CC1B37-B20C-3EBC-9C04-F809989E4FD3}. HRESULT: 0x80070091.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1935.An error occurred during the installation of assembly component {43CC1B37-B20C-3EBC-9C04-F809989E4FD3}. HRESULT: 0x80070091.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Microsoft_VC90_CRT_x86: Install failed
ERROR: DW050: - Adobe Mini Bridge CS6: Install failed
ERROR: DW050: - Adobe SwitchBoard 2.0: Install failed

Hi,
This seems a third party issue.
Please follow the instructions in the kb article at: kb2.adobe.com/cps/403/kb403969.html
Regards,
Ashutosh

TS1717 I get the following error message after installing the latest version of itunes via auto update: "the itunes Library file cannot be saved. An unknown error occurred (-54). Has anyone ever seen this message and anyone have a suggestion what to do?

I get the following error message after installing the latest version of itunes via auto update: "the itunes Library file cannot be saved. An unknown error occurred (-54). Has anyone ever seen this message and anyone have a suggestion what to do?

Hi pholewinski!
I have a couple of articles for you here that I believe will help you with this issue. The first is an article on advanced troubleshooting, and it can be found here:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
If following that article's steps doesn't take care of the issue, you can try the things listed in this article, which is about permissions issues in iTunes:
iTunes: Missing folder or incorrect permissions may prevent authorization
http://support.apple.com/kb/TS1277
Thanks for using the Apple Support Communities. Have a good one!
-Braden

Error message after executing KKRC- How to define Hierarchy ID ?

Hi Gurus
Ours is a Chemical Mfg./ Marketing Company. We have ECC 5.0 version implemented in our Company. We have the Production process orders of different types ( Normal Process order , Reprocess Process order etc.). For the purpose of MIS it is our regular practice to download data in Worksheets & then work upon it ( pivot tables etc.) & compile the reports. We have the requirement to have SKU wise ( Finished Goodswise ) summarised compilation of different type of Variances ( both Qty. , value of input materials, wherever applicable) .
While browsing the SAPs BPX community database I have come across the query similar to my requirement . refer thread Product costing - Information system, order summarization
Posted: Sep 30, 2007 3:21 AM
As suggested in the response to that query I have followed the steps .
KKRV followed by KKRC . The error message after executing KKRC reads
No IDs defined for Hierarchy type CO
Diagnosis No Hierarchy id is defined in customising for the hierarchy type you selected
Procedure : go in to the customising and define the structure of hierarchy by means of an appropriate Hierarchy ID.
Can some one give me further leads ( i.e. navigation/path and clues for defining Hierarchy ID)
Or
is there any other way to address the requirement mentioned in opening para.
With best regards
Sudheer

Hi Patrick,
unfortunately I cannot provide an ad-hoc solution for your nested exception without further investigations.
Nevertheless I'm very interested to know, why you "gave up" using the Adaptive WS Model in Web Dynpro. What's the problem?
Perhaps the coding which now requires to create a model instance:
/** Hook method called to initialize controller. */
//@@end
public void wdDoInit() {
//@@begin wdDoInit()
// create a new model instance (1)
EmailAdWSModel model = new EmailAdWSModel();
// create model objects (2, 3)
Request_SendEmail requestMO = new Request_SendEmail(model);
SendEmail emailMO = new SendEmail(model);
// associate model objects (4)
requestMO.setSendEmail(emailMO);
// bind executable model object to context node (5)
wdContext.nodeRequest_SendEmail().bind(requestMO);
//@@end
Regards, Bertram

Error message after Upgraded from 2.53ghz (533 FSB) to 3.2ghz (HT)

Hi! everyone,
As you can see i'm a newbie on this board, however I've frequently visited here once in a while. Anyway, the problem I currently have after I upgraded my cpu from 2.53 ghz to 3.2ghz HT (Northwood) is that I not very often (few times so forth since monday) see this error message after reboot my pc :
***Message starts here***
A problem has been detected and windows has been shut down to prevent damage to your computer.
If this is the first time you've seen this stop error restart your computer. If this message appears again, follow these step:
Run system diagnostic utility supplied by your hardware manufacturer. In particularly run a memory check and check for faulty or mismatched memory, try changing video adapters.
Disable or remove any newly installed hardware or drivers....etc.
Technical information
***STOP: 0x0000007F (0x00000008, 0xF7806d70, 0x00000000, 0x00000000)
....................................... ........etc.....
****Message ends here****
As i stated before I've never seen this message before the upgrade. So, here is my configurations:
BEFORE
875P NEO-LSR w/ BIOS v. 2.0
2.53ghz 512 FSB CPU
9500 Readon 128mb video card
Dual IDE HD 80gb & 160 gb (NON SATA)
1gb Dual channel memory (512mb on channel 1 - 512mb on channel 3) (KINGSTON pc2700 module)
CURRENT
857P NEO-LSR w/BIOS v. 2.0
3.2ghz 800 FSB 512mb (L2 cache) CPU
9500 Readon 128mb video card
Dual IDE HD 80gb & 160 gb (NON SATA)
1gb Dual channel memory (512mb stick on channel 1 - 512mb stick on channel 3) (KINGSTON pc2700 module) *
* may be this causes this error message because as I read it on the discription page of the 875P NEO-LSR that it will only support DUAL channel (PC3200 type) with HT CPU. So, i suspect this may cause the problem but I havent try to rearrange my memory to one channel (1 x 2) yet.
I will greatly appreciate it if someone in here who may has experienced it before or know what all this means. Please advise

Thanks for your advise bejon2000.
Here is my situation, I just freshly installed Windows XP Pro w/SP2 prior to this cpu upgrade ...I did the os last weekend and upgraded the cpu the day or two after which is monday of this week. So, can I just do the BIOS update now with the os already inplaced ??? I assum the aswer is yes, however I just wanted to confirm before I do it, you know
I've SiSoftware Utilities 2004 installed on the system as well, and after I did the Performance Tune-Up in SiSoftware ...This is what I got
SiSoftware Sandra
Display on Screen
Device Type : Desktop/Notebook
System Summary
Analysing...
Tip 2546 : Large memory modules should be ECC/Parity.
Finished Successfully : Yes
****Mainboard Information
Analysing...
Power / Aux Temperature : 59.0°C / 138.2°F
Notice 224 : SMBIOS/DMI information may be inaccurate.
Tip 2505 : System does not support memory error detection. Some memory errors may go unnoticed.
Warning 2506 : System does not support memory error correction. System will stop if memory errors are found.
Tip 2511 : Some memory slots are free so the memory can be easily upgraded.
Tip 2546 : Large memory modules should be ECC/Parity.
Warning 2518 : Mainboard temperature is too high.
Finished Successfully : Yes
***CPU & BIOS Information
Analysing...
Tip 210 : Processor 1 : Mainboard supports faster CPUs, so the CPU can be upgraded when needed.
Notice 224 : Processor 1 : SMBIOS/DMI information may be inaccurate.
Notice 224 : System BIOS : SMBIOS/DMI information may be inaccurate.
Tip 212 : System BIOS : BIOS can be shadowed so check whether it is.
Tip 211 : System BIOS : BIOS is flash-able and socketed so it can be upgraded when needed.
Finised Successfully : Yes
APM & ACPI Information
Analysing...
Notice 224 : SMBIOS/DMI information may be inaccurate.
Finished Successfully : Yes
PCI, AGP, CardBus Bus(es) Information
Analysing...
Finished Successfully : Yes
Video System Information
Analysing...
Tip 319 : Primary Display Driver (display) : A refresh rate of at least 75Hz is recommended. Increase it if possible.
Tip 323 : Primary Display Driver (display) : Remove the desktop wallpaper to save memory and improve performance.
Tip 319 : RADEON 9500 (\\.\DISPLAY1) @ \\.\DISPLAY1 : A refresh rate of at least 75Hz is recommended. Increase it if possible.
Tip 323 : RADEON 9500 (\\.\DISPLAY1) @ \\.\DISPLAY1 : Remove the desktop wallpaper to save memory and improve performance.
Finished Successfully : Yes
Windows Memory Information
Analysing...
Finished Successfully : Yes
Drives Information
Analysing...
Warning : 1.44MB 3.5" (A:) : Cannot obtain drive information; check that a disk is in the drive and it is correctly formatted.
Warning : CD-ROM/DVD (F:) : Cannot obtain drive information; check that a disk is in the drive and it is correctly formatted.
Warning : Removable Drive (G:) : Cannot obtain drive information; check that a disk is in the drive and it is correctly formatted.
Tip 1821 : Removable Drive (H:) : Label (name) drive.
Finished Successfully : Yes
Ports Information
Analysing...
Warning : Communications Port (COM1) : Port in use. [5]
Finished Successfully : Yes
Keyboard Information
Analysing...
Finished Successfully : Yes
Mouse Information
Analysing...
Finished Successfully : Yes
Sound Card Information
Analysing...
Finished Successfully : Yes
Printer and Fax Information
Analysing...
Tip 402 : PaperPort Color : Print quality may have been set too low. Check settings.
Finished Successfully : Yes
MCI Devices Information
Analysing...
Finished Successfully : Yes
Windows Information
Analysing...
Tip 1300 : Enter your company name or "Home" instead of "Unknown".
Finished Successfully : Yes
WinSock Information
Analysing...
Finished Successfully : Yes
Processes Information
Analysing...
Tip 1601 : 6. tinhbuon0e - ********* - Winamp [Stopped] : Program consumes a large amount of memory.
Tip 1601 : Adobe Photoshop - [main.psd @ 90.9% (Layer 4, RGB/8)] : Program consumes a large amount of memory.
Tip 1601 : Adobe ImageReady : Program consumes a large amount of memory.
Finished Successfully : Yes
Modules Information
Analysing...
Finished Successfully : Yes
OLE Information
Analysing...
Finished Successfully : Yes
DirectX Information
Analysing...
Finished Successfully : Yes
Network Information
Analysing...
Finished Successfully : Yes
SCSI Information
Analysing...
Warning 2600 : WDC WD80 0JB-00CRA1 : SCSI version does not adhere to ANSI. Probably ATA/ATAPI device.
Warning 2600 : Maxtor 6 Y160P0 : SCSI version does not adhere to ANSI. Probably ATA/ATAPI device.
Warning 2600 : TOSHIBA DVD-ROM SD-M1712 : SCSI version does not adhere to ANSI. Probably ATA/ATAPI device.
Warning 2600 : PLEXTOR DVDR PX-716A : SCSI version does not adhere to ANSI. Probably ATA/ATAPI device.
Finished Successfully : Yes
Font Information
Analysing...
Finished Successfully : Yes
CMOS Information
Analysing...
Finished Successfully : Yes
OpenGL Video Information
Analysing...
Finished Successfully : Yes
Services Information
Analysing...
Tip 2130 : Alerter : Service may be disabled on Home/Professional OS version.
Tip 2130 : Error Reporting Service : Service may be disabled on Home/Professional OS version.
Tip 2130 : Help and Support : Service may be disabled on Home/Professional OS version.
Tip 2130 : Removable Storage : Service may be disabled on Home/Professional OS version.
Tip 2130 : IPSEC Services : Service may be disabled on Home/Professional OS version.
Tip 2130 : Remote Registry : Service may be disabled on Home/Professional OS version.
Tip 2130 : Secondary Logon : Service may be disabled on Home/Professional OS version.
Tip 2130 : Windows Image Acquisition (WIA) : Service may be disabled on Home/Professional OS version.
Tip 2130 : Distributed Link Tracking Client : Service may be disabled on Home/Professional OS version.
Finished Successfully : Yes
ATA/ATAPI Information
Analysing...
Warning 3100 : ATA device (fixed) : SMART not enabled; consider enabling for safety.
Warning 3103 : ATA device (fixed) : Acoustic Management enabled. Peformance may be impaired.
Finished Successfully : Yes
Data Sources Information
Analysing...
Error : Could not connect to the database. : Could not connect to the database.
Error : Could not connect to the database. : Could not connect to the database.
Error : Could not connect to the database. : Could not connect to the database.
Error : Could not connect to the database. : Could not connect to the database.
Tip 3001 : ODBC Information : ODBC driver support old; should support ODBC 3.52 or later.
Error : Tables/Views : No tables/views found.
Error : Procedures/Functions : No procedures/functions found.
Finished Successfully : Yes
Hardware IRQ Settings
Analysing...
Finished Successfully : Yes
DMA Settings
Analysing...
Finished Successfully : Yes
I/O Settings
Analysing...
Finished Successfully : Yes
Memory Resources
Analysing...
Finished Successfully : Yes
Plug & Play Enumerator
Analysing...
Finished Successfully : Yes
Performance Tune-up Wizard
Finished Successfully : Yes
There are actually some notices on MAINBOARD INFORMATION & CPU & BIOS INFORMATION, however I'm not sure what exactly they mean though.
******UPDATED*****
here is the last part of the error that i described in my first post, I just saw it again right now
****STOP: 0x.......
**** sysaudio.sys - Address F6EAA481 base at F6EA7000, Datestamp 41107F1a
Beginning dump of physical memory
Dumping physical memory to disk: (counting from 1 to 99 then it shut down the computer)

Error message after write command

Hi,
i have a program that will display an error message after a write command...
it goes like this: when you click on the button change material it will go to the transaction MM02 and when you saved your changes the value of the table will refresh but when it was refresh and there is no data that would retrieve an error message will pop-up no data selected..but when you click on the check button or enter the previous data still appears which is wrong it should go back to the selection screen...
can anybody can help me with this?
thank you...
regards,
mae

hi,
i am currently in the output table with a valid data and when i change the procurement type from E to F at the button change material(transaction MM02) it should display an error message after saving the changes and then go bak to the selection screen not on the previouse output table...
how will i do it?
thank you

Error message after Recovery with discs

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