Error message from Windows "Itunes has encountered a problem...."
...and needs to close. We're sorry for the inconvience."
I have reset, restored my ipod mini, and uninstalled, reinstalled my Itunes.
What is the problem? I can't download any music onto my ipod because this error message shows up and closes Itunes.
HELP!
Dell Windows XP
hi sbeazell!
What is the problem? I can't download any music onto my ipod because this error message shows up and closes Itunes.
if you're getting that particular message when you're trying to sync the ipod, let's get a crash log to Apple so the engineers can look at it.
Typically, you'll need to configure Dr. Watson on your PC in order to generate crash logs. Windows start menu -> Run. Type in "cmd". Hit return. At the prompt in the command line window that comes up, type in
drwtsn32 -i
And hit return.
This will create crash logs in Documents And Settings\All Users\Application Data\Microsoft\Dr Watson\. There'll usually be a file in here called "drwtsn32.log"
So, get the machine setup to collect crash logs, do the thing that makes iTunes crash. Send it to the Discussions Hosts as well as information about what version of iTunes you're using, and when precisely itunes is crashing for you. It doesn't hurt to put the URL to this discussion thread, so that whoever gets it has some context.
let a host know
love, b
Similar Messages
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Here is a copy of the windows vista error report.
Product
iTunes
Problem
Stopped working
Date
4/19/2014 9:38 PM
Status
Report Sent
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 11.1.5.5
Application Timestamp: 53073d6a
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000005
Exception Offset: 00062086
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
Extra information about the problem
Bucket ID: 95851104
I would appreciate any suggestions or ideas of where else to look for advice. Thanks!Hey jcaqualung,
Thanks for the question. I understand that you are experiencing issues with iTunes on your Windows Vista machine. The following resource may provide a solution. I would also recommend installing iTunes on the internal hard drive of your computer, as opposed to the external drive.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Thanks,
Matt M. -
I have an iPod Touch version iOS 4.2.1, 8 G capacity, and whenever iTunes tries to sync my iPod, I get an error message saying "Mobile Backup has encountered a problem and needs to close", and the sync fails. I have tried deleting and reinstalling iTunes, and the same thing happens. What can I do to fix this problem?
Try:
iOS: If you can't back up or restore from a backup in iTunes -
i use word for mac & keep getting error message "microsoft sync services has encountered a problem & needs to close. tell m/soft about this prob" even if i tick send to m/soft and turn computer off & restart it just keeps reappearing repeatedly?
i use word for mac & keep getting error message "microsoft sync services has encountered a problem & needs to close. tell m/soft about this prob" even if i tick send to m/soft and turn computer off & restart it just keeps reappearing repeatedly?
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When I access the itunes store I get an error message saying that Itunes has detected a problem and has to be closed. The rest of Itunes is working fine... Any help?
There could be any number of items causing this. First off is do you have an active internet connection? If so have you tried rebooting you computer?
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I have just had my computer fixed because of viruses and now my itunes will not open. It keeps coming up with the message 'itunes has encountered a problem etc.'. Also my library, apps etc will not open. Any suggestions please!
Remove and re-install iTunes. This has no affect on the media that is stored on the computer.
That being said, depending on what was done, it may also be necessary to restore the iTuneslibrary.itl file from the backup of the computer. -
Error Message ipod Service Module has encountered a problem
I have just upgraded to iTunes 10, for some reason I receive two error messages, see below:
'*ipodServiceModule (32-Bit)has encountered a problem and needs to close, we are sorry for the inconvenience.*
If I then plug my iPod in iTunes firstly it doesn't open up like it used to, therefore I manually open to sync my ipod, but it doesn't recognise it and I get another error message
*'The software for communicating with the iPod is not installed correctly, please reinstall the iPods software.*
I have uninstalled and reinstalled 5 times and rebooted each time, yet I still get this message, it was working fine with the earlier versions, can anyone advise what is wrong?
Many thanks
Lisafound this buried deep, deep in another thread courtesy of mooncow. i'm in no hurry to try to reinstall v10 anytime soon, but a few people in the thread tried this and said it works....
OK, a colleague of mine and I have been looking at this to try and find a common factor, and I think we may have found one. This may sound like the latest from Department of the Weird but bear with me. It would explain why quite a lot, but not anything like all, XP SP3 users have hit this problem. It would explain why Apple may have missed it even though they may have done thorough testing.
We discovered that a machine on which IPodService was failing to start with the subject error message had Data Execution Protection turned OFF in boot.ini. Data Execution Prevention (DEP) is a security feature intended to prevent an application or service from executing code from a non-executable memory region. See http://support.microsoft.com/kb/875352. The machine that was experiencing the failure had "/noexecute=alwaysoff" in boot.ini.
We changed "/noexecute=alwaysoff" to "/noexecute=optin" in boot.ini, restarted Windows, and the IPodService started without error and has worked OK since.
"/noexecute=optin" is the default setting. I don't know why our system had "/noexecute=alwaysoff", and I am not aware of any harm or problems that can be caused by changing it to "/noexecute=optin". NB, changing that setting to "/noexecute=optout" or "/noexecute=alwayson" CAN cause problems if you don't know what you're doing, so I don't recommend anything other than a change from "alwaysoff" to "optin".
Anyway -- there is an alternative fix that people can try: edit your boot.ini (found in c:\boot.ini, which is usually a hidden file but you can open it in Notepad just by Open->c:\boot.ini) and change "/noexecute=alwaysoff" to "/noexecute=optin" (be careful not to change anything else in this file), save it, then restart Windows. I hope this helps folks. And if this helps Apple understand the problem and produce a fix, all the better.
mooncow -
I am able to connect my ipod and even just play itunes sucessfully. I have re installed itunes and the same problem presisits.
Make sure that your music is in the format supported by the iPhone. I use either MP3 or AAC.
A friend had the same problem a while back. All his music was in the WMA format and is therefore not playable on the iPhone and would not copy. Once he converted his songs to MP3 they copied to his iPhone without problem. -
My error reads.."itunes has encountered a problem and needs to close" help!
I deleted everything and tried to re-install off the mac site. Install seemed to finish just fine. When I click the icon, I get this error. It says for more info click here, I do and it says:Error signature:
AppName: itunes.exe AppVer: 6.02.23 ModName: unknown
ModVer: 0.0.0.0 Offset: 656d954
Anyone have any idea whats up?
Thanks!hiya!
if you're getting that error message when you try to launch itunes, the first thing i check for is a broken QuickTime.
does your QuickTime currently launch when you try to open it? or do you get an error message?
if you get an error message when you try to launch your QuickTime, we'll first try a careful standalone QT 7.0.4 reinstall.
download and save a copy of the QT 7.0.4 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.0.4 Standalone Installer
if the standalone QT reinstall goes through okay, does your itunes launch properly after that?
love, b -
How can I download and install it so that I can add library books to it. What version is best for Windows XP?
Try:
* http://kb.mozillazine.org/Profile_in_use
* https://support.mozilla.com/kb/Firefox+is+already+running+but+is+not+responding -
Help Needed-iTunes has encountered a problem and needs to close.
Hey guys,
I have had this extremely frustrating problem that just recently started occurring with iTunes. I have read many discussion forums but can’t seem to find a working solution. The problem is every time I try to open iTunes I get an error message that says “iTunes has encountered a problem and needs to close.” The same thing happens when I try to open Quicktime as well.
I have tried every solution suggested in these forums. I have completely uninstalled Quicktime and iTunes along with their components (Bonjour, Apple Mobile Device Support, Apple Software Update, etc.) and then reinstalled each of them but the problem still remains. I do NOT use iTunes for my iPod (I do not own one) I simply use iTunes to listen to my music.
I have also tried the methods of installing Quicktime by itself and not with iTunes but the problem still remains. I have tried every solution I have seen. The only method I have not tried is completely removing all files and folders that have to do with iTunes because I am worried if I delete those files with all the music I have bought it will have to be downloaded again or lost.
This is the “Error Signature” that is on the error report when I try to open iTunes.
AppName: itunes.exe AppVer: 9.0.2.25 ModName: ntdll. dll
ModVer: 5.1.2600.5755 Offset: 0001b21a
There was A LOT more information in the “Error Report Contents” but it would have taken me all night to type it all accurately. If that is what is needed then I am willing to provide any other information about this problem in hope of getting some useful suggestions or solutions. Any help would be deeply appreciated. Thanks!that's been happening to me all day! i hope someone answers soon. bought my daughter an itunes card for christmas and now can't use it
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Error message "itunes has encountered a problem..." when it starts up...
Every time I try to open itunes I get the typical windows message that says "itunes has encountered a problem and needs to shut down." I've tried to reinstall, but it still does it. Any ideas?
hiya!
Itunes has encountered a problem and needs to
close
the first thing that i check for when people report
getting that message when they try to launch
their itunes is a broken QuickTime.
try to open your QuickTime. does it launch properly,
or do you get an error message?
if you get an error message, the first thing we'll
try is a careful standalone QT 7.0.4 reinstall.
download and save a copy of the QT 7.0.4 standalone
installer to your hard drive. (we'll run the install
from there rather than online.) switch off
antivirus and antispyware applications prior to the
install.
Quicktime 7.0.4 Standalone Installer
if that install goes through okay, does your itunes
launch properly again?
(if you get an error message on the QT standalone
reinstall, let us know what it says. include error
message numbers if you're getting any.)
love, b
That was it. You're my hero!
Love you too,
JRD -
"iTunes has encountered a problem and must close" message opening iTunes?
Every time I try to open iTunes or Quicktime from my desktop or anywhere else, this message comes up: "iTunes has encountered a problem and must close. Sorry for the inconvenience. Please click here to send an error report." Because of another problem on my computer, I have had to reinstall all my progams recently, including iTunes, but after installing and reinstalling a number of times yesterday, it cannot open. Other programs, like skype, are all working fine. Can someone help me figure out why my system can't open iTunes?
You can find version 6.0.1 at http://www.oldapps.com/itunes.htm.
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ITunes has encountered a problem...
Im having problems with my itunes, all of a sudden one day an error showed up saying
“iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.” And then It asked me if I wanted to send error report or don’t send. We are sorry for the inconvenience. I wasn’t sure what to do and thought that it was important to send the error soo I did and still my itunes wouldn’t work soo I uninstalled my itunes and reinstalled like a million times and still noo luck. And I tried my quick times and it days error. When I connected my ipod all my music disappeared. Now I don’t have any music and my itunes doesn’t work. Ive tried itunes on other users on my computer and the same error shows up. I NEED HELP!!!!!!Quicktime failed to initalize. Error #-2095
Please make sure QuickTime is properly installed on this computer.
hmmm. that one isn't very specific. sometimes the error message will give us clues as to the nature of the hassle with the QuickTime, but that one didn't in this case.
so let's try a "diagnostic" standalone QT 7.1 install. at the very least, the error message we get from the QT install will give us some more info about what the underlying problem is.
from the following link, download and save a fresh copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1 Standalone Installer
if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any. -
Continual Error message: iTunes has encountered a problem
New iPad (first generation) owner here. Also have laptop with Windows XP. On it, everytime I open iTunes I get an error messsage reading 'iTunes has encountered a problem and needs to close. We are sorry for the inconvenience. If you were in the middle of something, the information you were working on might be lost. For more information about this error click here.' There's a 'Debug' box and a 'Close' box.
Clicking on the 'click here' link brings up a new error message that reads "Error signature AppName: itunes.exe AppVer:10.4.080 ModName: corefoundation.dll ModVer:1.63014.0 Offest: 0004bd33. A line below that reads 'To view technical information about the error click here. There is a 'Close' button after that.
If you click that 'click here' link you get line after line of computese. After that comes to an end it says 'The following files will be included in this error report: C:/DOCUME~1/Cheryl/LOCALS~1/Temp/7ffe_appcompat.txt and there's a final 'Close' button.
I've tried every button a number of times.
I've clicked 'Debug' - the computer 'thinks' a moment but nothing happens. I've Closed and reopened. Same song, 2nd verse.
I updated iTunes. No change. I uninstalled iTunes and reloaded it. Same thing happens.
I can't access iTunes or any part of it. I even had to google iTunes Help to locate this site.
I can access iTunes on my iPad, but am unable to sync my iPad and Laptop.
Thanks for being here, and for any suggestions you can offer.
Alaska1000Clicking on the 'click here' link brings up a new error message that reads "Error signature AppName: itunes.exe AppVer:10.4.080 ModName: corefoundation.dll ModVer:1.63014.0 Offest: 0004bd33
Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)
Let's try something relatively simple first. Restart the PC. Now head into your Add or Remove programs control panel, select "Apple Application Support", click "Change" and then click Repair.
If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post. Although the procedure is for Vista and 7, just read "Computer" as "My Computer", read "Uninstall a program control panel" as "Add or Remove programs control panel" and assume the system is 32-bit, and you'll be doing the right things):
Re: I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever since I did that my itunes won't open any more. Itunes starts but before anything loads a window pops up
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