Error message: itunes-restore phone to factory default on iphone 3 "we're sorry, we are unable to continue with your activation at this time".
Attempting to restore Iphone 3 to factory deafalut, to finish "unlocking" the Iphone 5.
Moving the phone from one cellular carrier to another (in this case Rogers to Bell in Canada).
Rogers "unlocked" the phone on their end for $50.00, sent an email to Apple requesting serial # to be released from their network, and to provide "unlocked" status.
Next step was to restore phone to "factory default" in I tunes, and wait for phone to reset and show "unlocked" status.
Upon phone resetting in Itunes, after the "factory default", received the following error message"
"we are sorry, we are unable to unable to continue with activation at this time Please try again, or contact customer service".
I contacted Apple customer service whom confirmed that the phone is showing as "unlocked" in their system.
New carrier that I am attempting to hook phone up states that the phone is still locked.
What is the solution or workaround?
Hello mzpartia,
I found an article from Apple that specifically outlines how to try and troubleshoot this issue. It's called iPhone: Troubleshooting activation issues found here: http://support.apple.com/kb/ts3424.
Resolution
Perform the following steps if you receive one of the messages above:
Restart the iPhone.
Try another means of reaching the activation server and attempt to activate.
Try connecting to Wi-Fi if you're unable to activate using a cellular data connection.
Try connecting to iTunes if you're unable to activate using Wi-Fi.
Restore the iPhone.
If you receive an alert message when you attempt to activate your iPhone, try to place the iPhone in recovery mode and perform a restore. If you're still unable to complete the setup assistant due to an activation error, contact Applefor assistance.
Take care,
Sterling
Similar Messages
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im trying to restore my iphone with itunes and it gives me this error "We're sorry, we are unable to continue with your activation at this time."
This is usually a symptom that the phone was hacked/jailbroken. Was it?
-
Gents
i forgot my IPhone 3gs passcode , i done the restore thru ITune , restore was ok for 6.1, when i start to configure my device , i stuck on the activition step
I can't activing me IPhone 3gs after restore following message showen in iTune :
We're sorry, we are unable to continue with your activation at this time.
I done some internet seach , most of the stuff said use the RedSn0w uploadf following IPSW or something like that :
IPHONE2.1_6.0_10A403_restore.Ipsw
PS. if update the above , every reboot your Iphone device should reboot from same IPSW using computer for upload
your advise please how can i activite my Iphone back
apprecite your help
KnofalHi
i sure my sone done it , how can i resolve this please, is there way to activite it again
Thanks
KNOFAL -
Trying to sync an old iPhone to iTunes and error message in iTunes appears: "We are sorry, we are unable to continue with your activation at this time" so unable to sync.
How long has this been going on?
If more than 48 hours, then try a different computer. -
when i try to activate itunes on my iphone it continues to say "We're sorry, we are unable to continue with your activation at this time." and now my phone has stuck. what happened?
Hello mzpartia,
I found an article from Apple that specifically outlines how to try and troubleshoot this issue. It's called iPhone: Troubleshooting activation issues found here: http://support.apple.com/kb/ts3424.
Resolution
Perform the following steps if you receive one of the messages above:
Restart the iPhone.
Try another means of reaching the activation server and attempt to activate.
Try connecting to Wi-Fi if you're unable to activate using a cellular data connection.
Try connecting to iTunes if you're unable to activate using Wi-Fi.
Restore the iPhone.
If you receive an alert message when you attempt to activate your iPhone, try to place the iPhone in recovery mode and perform a restore. If you're still unable to complete the setup assistant due to an activation error, contact Applefor assistance.
Take care,
Sterling -
please HELP!! after restore found this error,, We're sorry, we are unable to continue with your activation at this time. Please try again later, or contact customer care???
"We're Sorry, Activation Server Temporarily Unavailable, contact Customer Care...Could Not Be Completed?"
99.9% of the time, the cause of this issue is the fact the phone was jailbroken/hacked to unlock it for use on networks other than the network the phone was originally locked to. Apple maintains a database of officially unlocked iPhones, and when Apple's servers detect phones such as yours, activation stops & you get the message you got.
So, you need to get a sim card from the carrier the phone was originally locked to, or get it officially unlocked, if you want to activate it. Because it appears that it was not officially unlocked. -
I tried to restore, update and back up my ipod touch. once it said it was successful i clicked on the label of my ipod in itunes and it had written, "we're sorry, we are unable to continue with your activation at this time." now whenever i click on the label it just says that and on my ipod it tells me to plug into itunes when it already is. i didnt update restore or back it up with the latest version, so i downloaded the latest version, how do i start the process again so my ipod works!! help this is gay !!
Hmm, well... iTunes trys to activate your iPod using the Apple server to make sure you have bought it legit.
Two things come into my mind:
1) Your iTunes can't access the internet.
2) Apples activation servers are down.
That's just my cents, maybe anyone else has an idea. -
I was trying to update operating system of my iphone but it gives the following error(We're sorry, we are unable to continue with your activation at this time) Now my phone is not work working can anyone help?
Is your iphone hacked/jailbroken?
-
when i connect my iphone 3Gs to itunes in my computer they say, they have an update for my iphone ios 5 to ios 6.1, this is the message that apear in my itunes, We're sorry, we are unable to continue with your activation at this time.Ask your question. what should i do for now for iphone didnt activate of itunes?
Ask the person who owns the iPhone.
Which version of Cydia appears on the iPhone - the one
with the black and white icon or a different one?
If it was jailbroken, contact the developers of the jailbreak.
Not all jailbreaks can be completely removed.
Google may provide some direction. -
what I can do? I try to update my iphone 4 and I get this message on my computer itunes: Sorry, we are unable to continue with your activation at this time. Please try again later, or contact customer care.
Contact your Carrier...
Also see this discussion.
https://discussions.apple.com/message/21189708 -
am update my iphone 3gs ios4.1 to ios 6.0.1 using itunes when update comleted itunes show a message Were sorry, we are unable to continue with your activation at this time. Please try again later, or contact customer care! pls help me pls
Generally this is a sign that the iPhone had previously been
hacked/modified/jailbroken and the update relocked it to the
original wireless carrier. If this is the case, only that wireless
carrier can unlock your iPhone. You must contact them to see
if they offer unlocking and if you qualify.
Where did you acquire this iPhone?
What wireless carrier did you use before this problem?
Does the app Cydia appear on your iPhone?
What does it say when you look at Settings=>General=>
About=>Carrier? -
i cant activate ios 6 in my phone 3gs via itunes,they send me a sms ;"We're sorry, we are unable to continue with your activation at this time. Please try again later, or contact customer care."
You either don't have a SIM in the phone, which is required to activate it, or the phone was hacked to unlock it and is now a paper-weight.
-
I tried to update my iPhone 3GS with iOS, data was restored but on continue with activation in the iTunes stores, it is replying "We're sorry, we are unable to continue with your activation at this time." what could be the reason?
Hmm, well... iTunes trys to activate your iPod using the Apple server to make sure you have bought it legit.
Two things come into my mind:
1) Your iTunes can't access the internet.
2) Apples activation servers are down.
That's just my cents, maybe anyone else has an idea. -
We're sorry, we are unable to continue with your activation at this time.
Please try again later, or contact customer care. what is this thing?i try to upgrade my ios to 6.1 from 5.1.1,after i do this,i cant connect to iTunes although i had and have a internet connectionThis message indicates that your phone was hacked or jailbroken to unlock it.
Then when you updated/restored your phone it locked back up to the original carrier.
Only the carrier that the phone is locked to can unlock it. -
I unlcked my iPhone via Telenor like 1 hour ago, and it says i have to restore the phone thru iTunes, when i try to do that and are wrtiting my pin.code after its done, i get this msg. we're sorry we are unable to continue with your activation at this time.
I just have to try again later or what?KiltedTim
Sorry but i have seen your reply in this same issue in a lot of thread by keep saying this is jailbreaking or unlocking problem,
but this issue happen on Factory Unlock Phone and even iTouch and iPad...
So i don't think u actually are helping by keep saying same thing again n again, while the problem could be from another thing...
Here we got 1 succesful user that experienced same issue but managed to fix it :
https://discussions.apple.com/thread/3928478 -
i keep getting this massage when i am activating my i phone 5,16GB, IOs 8 "We're sorry, we are unable to continue with your activation at this time"
mathi,
i keep getting this massage when i am activating my i phone 5,16GB, IOs 8 "We're sorry, we are unable to continue with your activation at this time"
I have seen this message after upgrading both the iPhone 5S and the iPad 3, when upgrading using a USB connection to iTunes. Is that, what you have been doing?
In that case disconnect your iPhone, start the setup on the iPhone and connect it again to your Mac restore your data.
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