Error Message: "Please install Apple Application Support" after QT7 Install
Greetings:
I attempted to update my Quicktime 6 application to QT7, but the install stopped partway through. I uninstalled Quicktime completely, and started over with a download and clean install of Quicktime 7.6.7. When I try to run my newly installed QT7.6.7, I get an ErrorMessage box with "Quicktime Player" in the header, and "Please install Apple Application Support." in the box.
What do I do now?
Thanks, Airpilot
7 september 2010
For some reason (Firewall / Internet security programs?) the Apple iTunes installation program doesn't install all the necessary components.
There is a way to manually unpack the installation program to it's 6 different components and install each component one by one.
(Advantage: you don't need to uninstall or deactivate your security programs)
Best thing to do is:
1) Download the iTunes installation program (directly from the Apple website
http://www.apple.com )to your desktop,
WITHOUT INSTALLING the iTunes application.
2) Download he WinRAR decompression/unpack utility (for example from:
http://download.cnet.com/WinRAR-32-bit/3000-2250_4-10007677.html?tag=recommended Downloads )
and install it on your desktop for easy use.
3) Unpack the iTunes installation program, using WinRAR by rightclicking the
iTunes installation program and choose 'Open with WinRAR'.
Don't bother with the message from WinRAR about files beïng corrupt
(these are probably the unreadable 'Apple Mac' files).
4) You'l see that the original iTunes installation program consists of 6
different installation programs.
4 utility programs (necessary for iTunes to work correctly)
- Apple Application Support (Version: 1.3.2)
- Apple Software Update (Version: 2.1.2.120)
- Apple Mobile Device Support (Version: 3.2.0.47)
- Bonjour (Version: 2.0.3.0)
and 2 main programs
- Quicktime
- iTunes
Copy these 6 programs to your desktop with WinRAR,
where they will appear unpacked.
5) Install each program one by one IN CORRECT ORDER:
- First the 4 utility programs, one by one.
- Following this, install QuickTime.
- Install iTunes as last.
6) Check the Windows installed programs list to see if they're all installed.
You can check the versions of te programs by clicking the information toolbar
for each program.
Good Luck..!
Similar Messages
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Just installed itunes but when i try to open it this error message pops up: "apple application required" then it suggests uninstalling and reinstalling which i've done a few times but nothing works
When you say you have tried everything, it would help if you told us what you have tried to avoid duplication.
When you installed iTunes did you get any error messages?
Anyway, on the face of it it may be worth trying a separate install of Apple application support.
Uninstall iTunes again. Now open Apple Software update, assuming it is working.
It should offer to download iTunes. Don't do it yet, go to the Tools menu and select Download only.
Then download iTunes. Then go to the tools menu again and select Open download folder and you should see a collection of six files.
Before going on, can you get to this stage OK?
One further thing I would like you to check, are you ahving any problems with Windows updates? Could you check in Windows Update to see if there are any failures. -
Hi i hope someone can help
With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.) -
I have a windows 7 premium laptop, 64 bit driver, have tried to install itunes but recieve an error when trying to open. Error states "Apple Application Support is required to run itunes. uninstall and reinstall again, error 2 (windows error 2). have tried this 4-5 times with no success. help!
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if AAS won't install normally.
tt2 -
Installing itunes and am getting an error 2 message that say apple application support not found
Am trying to install itunes on my home computer windows 7 and am getting an error message that says Apple Application Support not found, error 2. Have uninstalled and reinstalled twice and get same error message.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if one component, such as Apple Application Support, won't install normally.
tt2 -
Error in installing Apple Application Support preventing installation of iTunes, please help
I am trying to install iTunes for Windows (64 bit) but have been unsuccessful because I receive the following error message: "Microsoft.VC80.CRT,type+"win32",version="8.0.50727.6195"publicKeyToken="1fc8b3 b9a1e18e3b",processorArchitecture="x86". Please refer to Help and Support for more information. HRESULT:0x80070BC9.
After receiving this error message the installation continues, but iTunes is never able to launch because it says that Apple Application Support is not installed. I have tried separately installing Apple Application Support only to receive the same error message as above. Please advise on how I can install iTunes properly or what this error message means.For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if Apple Application Support won't install normally.
tt2 -
Trying to load my new I Pod Nano onto my pc. Have tried numerous times and keep getting same message..."Error 2...Apple Application Support was not found. When I look at my control panel the only program that shows is "I Tunes". No other supporting programs are showing up in the control panel nor the Common Files nor in the Program Files (x86).
Any assistance would be greatly appreciated.When I look at my control panel the only program that shows is "I Tunes". No other supporting programs are showing up in the control panel nor the Common Files nor in the Program Files (x86).
That's an extreme case of this.
We'll try doing standalone installations of all the supporting programs.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR suitable for your PC (there's a 32-bit Windows version and a 64-bit Windows version):
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone Apple Mobile Device Support install.
Doubleclick the AppleSoftwareUpdate.msi to do a standalone Apple Software Update install.
Doubleclick the Bonjour.msi (or Bonjour64.msi) to do a standalone Bonjour install.
Do those four installs go through okay? If so, does your iTunes launch without any errors now? -
Why does my QuickTime Player tells me "Please Install Apple Application Support"
After installing QuickTime, when double clicking on icon it returns with "Please Install Apple Application Support" and does not open the application. I have tried to reinstall the software 4 times with the same results.
Thanks for any helpLet's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the QuickTimeInstaller.exe installer file to your hard drive (don't run the install on line and don't start the install just yet:
http://www.apple.com/quicktime/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the QuickTimeInstaller.exe and select "Extract to QuickTimeInstaller". WinRAR will expand the contents of the file into a folder called QuickTimeInstaller.
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you? If so, does the QuickTime Player launch properly now?
If instead you get an error message during the install, let us know what it says. (Precise text, please.) -
Itunes wont launch,(Please install Apple Application Support)
Itunes won't launch, Get Please Install Apple Application Support, Quicktime won't launch too.
Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.) -
"Please install Apple Application Support" on QuickTime
I click on QuickTime and get the error "Please install Apple Application Support". I tried many things to fix this, but non worked. This error also effects iTunes and doesn't let iTunes run either. I cleaned my registry with a registry fixer and completely removed every program and software from Apple Inc.. I then restarted the computer and runned the registry fixer again. Then I first downloaded Quicktime and installed that (ending up with the same error) and then downloaded iTunes and installed it. Nothing seems to work.
PLEASE HELP, THIS IS URGENT!
P.S. I am running on Windows 7 with .NET FrameWork 4.5Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.) -
Please install Apple Application Support
Hello everyone,
I need some help here because every time I try to open up iTunes or try to open up Quicktime I keep getting this annoying error message which states "Please install Apple Application Support." As an alternative I can run my personal Quicktime movie files and iTunes music using Windows Media Player but when it comes to watching my purchased iTunes Movies or TV Shows its a NO GO most likely because they are encrypted and can only be authorized through a Apple product which puts me in a predicament of a) Not being able to watch my movie or TV purchases from iTunes, b) Not having the ability to access iTunes to purchase episodes of my favorite TV shows and movies when they become available. I've already gone to the Apple Support site and followed the instructions to completely uninstalled iTunes and Quicktime (In that order) and then reinstalled them (In that order) but I keep getting this same error message so If anyone can provide assistance ASAP I'd really... really... appreciate it.For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes (similar to those above) and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if Apple Application Support won't install normally.
tt2 -
When I try to use Quicktime Player I get message "install apple application support". Where do I go to get this?
Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the QuickTimeInstaller.exe installer file to your hard drive:
http://support.apple.com/kb/DL837
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the QuickTimeInstaller.exe, and select "Extract to QuickTimeInstaller". WinRAR will expand the contents of the file into a folder called "QuickTimeInstaller".
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you? If so, does the QuickTime Player launch properly now?
If instead you get an error message during the install, let us know what it says. (Precise text, please.) -
Quicktimeplayer "Please install apple application support"
I'm working with over 500 Windows 7 x86 computers and an image to deploy with. When I install the standalone QuickTime 7.76.80.95 through a push out (SCCM) with the command with "QuickTimeInstaller7.7.6.exe /qn" and "QuickTimeInstaller7.7.6.exe /quiet" we get the message "Please install apple application support" when opening the program. We are unable to get past this message.
I can't even get our x64 version to install at all through a push out, batch file, etc.
Any help would be appreciated.Hi,
I don't have any specific answers for you, but if you unpack the QuickTime installer with something like 7-Zip you should find it contains three .msi files, AppleApplicationSupport.msi, AppleSoftwareUpdate.msi and QuickTime.msi. The version of AAS in that package is 2.3.6, the version bundled with the latest build of iTunes is 3.1.3. Do these machines have iTunes installed?
As far as I know QuickTime is 32-bit only, and if you want iTunes to be able to use it on a 64-bit system you may need to install the version found at iTunes for Windows (64-bit — for older video cards) which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes prior to 12.1.
If you install QuickTime in interactive mode from the desktop with administrator rights do you get the same error message?
Can you batch install AppleApplicationSupport.msi and then QuickTime.msi?
If there is something particular about your systems that is preventing AAS installing at all then place the .msi in the root of the C: drive and use this command to produced a detailed log for inspection:
msiexec /i C:\AppleApplicationSupport.msi /l*v "%USERPROFILE%\Desktop\Log_AAS.txt"
In case you're typing rather than copy/pasting the switch in the middle reads slash el star vee (not one) and forces verbose logging.
tt2 -
When I try to launch itunes I get an error mesage saying that Apple application support was not found and suggests that I uninstall and re-install it, but that doesn't work
For general advice see Troubleshooting issues with iTunes for Windows updates.
Start with the section Install missing components which should address your particular error. Otherwise the steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT) as you start iTunes, then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
tt2 -
A later version of Apple Application Support is already installed on this computer.
I am trying to update / install iTunes 12.0.1.26. Apple Application Support will not install because it says there is already a later version installed. There is not! I have uninstalled after initial message and tried to reinstall but I still recieve the same message.
Good Afternoon, JohnHT2!
I think I have the fix to your issue.
I've been experiencing the same issue as you describe above. The issue occurred for me during the upgrade process from version 11.4.0.18 to version 12.0.1.26 (which is the current version downloadable from Apple). The installation sometimes appears to be okay, but the Apple Application Support fails to update correctly. In other instances, the iTunes installation fails completely with error 1603 (which is generic "fatal error" code).
Symptoms:
Just some of the symptoms I've noticed in my environment.
- In Programs & Features, there is no Apple Application Support to uninstall.
- In Event Viewer's Application log, you may see Event ID 10005 from Source MsiInstaller, stating the dreaded error message "A later version of Apple Application Support is already installed on this computer."
- In Event Viewer's Application log, you may see Event ID 1000 from Source Application Error, stating "Faulting application name: MsiExec.exe" along with a bunch of other error details.
- When attempting to start iTunes, you may receive popup error "Apple Application Support was not found. Apple Application Support is required to run iTunes. Please uninstall iTunes, then install iTunes again".
- Uninstalling and installing iTunes fails, including via the steps described for a "full uninstall" as described here on the Apple site (for instance: Troubleshooting issues with iTunes for Windows updates)
- Installing Apple Application Support via the extracted MSI (AppleApplicationSupport.msi) fails with the same error: "A later version of Apple Application Support is already installed on this computer."
- Installing previous versions of Apple Application Support fails with the same error (tried versions 10.7.0.21, 11.0.0.163, 11.0.1.012, 11.0.3.42, 11.1.0.126, 11.1.3.8, 11.2.2.3, 11.3.0.54, 11.3.1.2, 11.4.0.18). (now that I know the issue, I'm confident any previous version of the installer will fail).
- If you run the MSI installation with verbose logging, you may see lines stating: "PROPERTY CHANGE: Adding BNEWERPRODUCTISINSTALLED property. Its value is '1'." and "PreventDowngrade. Return value 1."
There may be other indications, but these are things we ran into. I'm trying to be detailed so that other folks who run into this issue may feel better about the below fixes being an option for them.
Resolutions:
I've found two ways to remedy the issue in our environment. You can either use the Microsoft FixIt utility to clean up the previous installation for us, or you can edit the registry manually to repair the installation. We're in an office and prefer not going computer-to-computer to fix everyone's issue independently, so we had to go via the registry. I was able to fix it via both ways, though.
Fix 1: Run the Microsoft Program Install Uninstall Troubleshooter.
For this fix you will need to be logged in as an administrator for the computer.
Here are the steps:
Download and Run the Microsoft Program Install and Uninstall FixIt: [FixIt Link]
In the troubleshooter, choose: Detect problems and apply the fixes for me (Recommended)
Choose Installing
From the list, select Apple Application Support and click Next. (it actually does appear here!)
Select Yes, try uninstall. This step could take a while to process once it starts.
Once it confirms it is fixed, click Next.
Select "Yes, the problem has been fixed" and click Next.
Finish/close the FixIt tool.
Now the Apple Application Support will install successfully on your next attempt.
- If you don't have iTunes installed, you can simply run the latest downloaded installer: iTunes64Setup.exe
- If the other iTunes components are already installed, you will need to go to Programs & Features (or Add/Remove programs) and uninstall the iTunes program, then re-install the program from the downloaded installer: iTunes64Setup.exe
- If you have the MSI, you can simple run AppleApplicationSupport.msi and carry on happily. Make sure it's the right version of the MSI (right-click it, select Properties, go to the Details tab and verify the Comment line says "Apple Application Support 3.1"). If you don't know what an MSI is... ignore this and use the installer.
iTunes should work perfectly normally for you now.
Fix 2:
If you're like me and you need to repair iTunes over a larger number of computers, then Fix 1 quickly becomes too time consuming. Thankfully, a quick registry edit will resolve the issue as well.
For more advanced users; if you're not sure what the Windows Registry is, please tread very carefully and make sure you back up the registry before you change anything!
You'll need to be an administrator on the computer to do this.
Start Registry Editor.
In Windows 8.1, you can right-click the start menu (flag in the bottom-right corner) and choose Run. Then type "regedit" and click OK.
In Windows 8, go to the Start menu, click the magnifying glass (or just start typing) and search for "regedit". The first result should be "regedit.exe" - click that.
In Windows Vista, click the Start menu, then click the little arrowing pointing to the right (>) and choose Run. Then type "regedit" and click OK.
In Windows 7 or XP, click the Start menu orb, and choose "Run...". Then type "regedit" and click OK.
Make a backup of your registry.In Registry Editor, right-click on "Computer" and choose "Export". Save the file somewhere on your computer. You'll probably never need it.. which are famous last words. Better safe than sorry!
Navigate to HKEY_CLASSES_ROOT\Installer\Products\ED0FAC38B3D873C46A13B2F861CE0313\
If the key "ED0FAC38B3D873C46A13B2F861CE0313" doesn't exist, then go to HKEY_CLASSES_ROOT\Installer\Products and make sure "Products" is highlighted.
Go to the Edit menu and choose "Find...".
Do a search for "Apple Application Support".
Your first result should be a ProductName value of "Apple Application Support".
Verify at the very bottom of Registry Editor that your current location is "HKEY_CLASSES_ROOT\Installer\Products\[GUID], where GUID is an alphanumeric string that's 32 characters long.
Right-click "Version" and choose "Modify".
In Value Data, type 0 (the number zero) and click OK.
Close Registry Editor.
You should now be able to successfully install the AppleApplicationSupport.msi or re-install iTunes. If, for whatever reason, it still detects the wrong version, go back to the Registry Editor and delete the entire key from above (so, right-click on the 'folder' named "ED0FAC38B3D873C46A13B2F861CE0313" and select "Delete"). Should never be necessary, though..
In a Windows domain there are many ways to update the registry so use whatever works best for you. I'll be adding this as a special extra step in our SCCM deployment.
I hope this helps! It took us a good many hours to track down what was stopping us from resolving the issue (and/or causing it to begin with). Suffice to say we now have a whole bunch of users who are very happy to no longer get iTunes error messages when they log into their computers or attempt to start iTunes itself.
Have a great day!
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