Error Message: "The parameter is incorrect" when trying to modify SSLs

Question

Like I wrote in my subject line, RoboHelp pop-ups the error message “The Parameter is incorrect” when I try to modify any SSL.
What happens next, is that the “Print Document General” window opens, but does not allow me to select anything (the fields are blank).
If I close the window and open it again, it seems to work until I have to select the styles from our Microsoft Word Template.
Then the error message “The parameter is incorrect” appears again, and RoboHelp does not allow me to select anything but a stylesheet
(which is not what I need).
This is very strange, because not only  until recently I was able to build Word documents and PDFs, but also my colleagues are able to
produce them out of my source.
Even the old projects, that I was able to build, now I cannot.
I do not have any problem in generating CHMs.
Until now I have tried everything I found in the forum:
I deleted the PSS file (also following the advice in your snippet number 14 from 10 – RoboHelp HTML –Features and Use).
http://forums.adobe.com/thread/120022
I reinstalled RoboHelp and the Adobe Technical Communication Suite (I also used CCleaner to delete the registries).
http://forums.adobe.com/thread/598335
I gave Administrator rights to all users in my computer (what seemed to work for some SSLs, but not for all)
http://forums.adobe.com/thread/870339
I am also looking at all programs that I installed since the last time I was able to build .docs in case there is a conflict, but I do not find anything!
My computer has Windows 7 installed and I use the Adobe Technical Communication Suite 3.5, with RoboHelp 9.
My Microsoft Office is 2010.
Can somebody please help me? Did someone have the same problem?
Thanks in advance.

Answer 1

Hi there
I know you said you reinstalled, but did you reinstall before or after you gave administrator rights to all users on your computer? And how many users *ARE* on your computer?
Often you need administrator rights to properly install things.
Cheers... Rick
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