Error message when doing a back up

Hello,
I am getting an error message when trying to back up my iPhone 6 through iTunes. My iPhone 6 is 128GB. I'm up to date using iOS 8.3 I've never had a problem until today. What can I do to remedy this?
Also, my "other" is now up to 13.5GB. Do I need to wipe the phone and start from scratch? Thank you for any help on this!

Jailbroken?

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The issue you are experiencing is with installing the latest iTunes update. I recommend following the steps below:
Resolution
Follow these steps to resolve the issue:
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
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I am running the latest version of iTunes (12.1.2.27) on Windows. I have a iPhone 5s running iOS 8.3. When I connect my iPhone to my PC and select "Back up Now" under "Manually Backup and Restore" in iTunes it will start the backup but then come back and show the error message "iTunes could not back up the iPhone because an error occurred". It doesn't specify what that error is. I tried rebooting my PC and restarting my iPhone and reconnecting, but I am unable to backup my iPhone and keep getting the same error message. I suspect this might be an issue with with either iTunes 12.1.2.27 or iOS 8.3 as it started to happen after I updated both of them. Anyone have any ideas?

You can try going to iTunes with your device connected, select your device, then click view, show duplicate items

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i am just working on BSP pages that call ABAP Reports with "Submit" and display the Results within the BSP.
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Hi Loong,
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Ankita

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Error message when doing a back up

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