Error message when downloading photo files  from memory card  and camera  c0000005    , address e8d3c7a , with PS Elements 12 and program closes

Can anyone help please.
had similar problem with previous version  of PS.

Hi jeanmichel2,
Requesting you to please provide following info:
- OS configuration you are using?
- Please elaborate your scenario. I mean what are the exact steps you are doing? Also is this catalog specific (try creating a new catalog, repeat your steps and see if you face this issue).
- I am assuming you are using Adobe Photodownloader (APD) for import (Import->From Camera or card reader). Am I correct here?
- For Importing it seems that you are using a card reader. Is this issue reproducible with other devices also (like camera, iDevices, Android devices or pen-drives)?
~Surendra

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