Error Message when trying to open a pdf

Recently tried opening a downloaded user manual and received the following message:  There was an error opening this document.  There was a problem reading this document (14).
Please note:
Have installed latest version of reader (10).
Have tried downloading the file multiple times.
Have rebooted a number of times.
Note also that I have new (to me) antivirus software - Panda Cloud and recently had major problems with an internet redirect virus (which seem to be fixed ? ? ?)
Any help or direction in what to try next?

There are many different kinds of security and many security plug-ins. Most are not freely available. Go back to where you purchased the document to get an updated plug-in (if available).

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