Error msg after scan "ADF does not contain any pages"

Question

HP office jet 6600 has worked well for months, but recently 3 out of 5 times that I tried to scan from the ADF, whether one page or many, the scanner runs through its cycle and then gives me the following error: “The scanner automatic document feeder (ADF) does not contain any pages. Insert the pages to be scanned into the ADF and try again.”
Sometimes I just run it again and it works. I'm using HP scan that came with the 6600 download full driver package; running Windows 7 64-bit. I use the scanner significantly and it has operated perfectly for over a year and I haven't changed anything that I know of.Appreciate any help that somebody can give me… I have cleaned rulers and "flicked the little white thing", and some of the other things that were mentioned for similar problems.

Answer 1

Hello  I would be happy to help you with the automatic document feeder (ADF)  issue you are having with the Officejet 6600. Even though it's a different issue this document has several steps you can try; Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans. I've copied the applicable steps here for you. Clean the scanner glass and scanner lid If the scanner glass or the white underside of the lid has fingerprints, smudges, lint, dust, or other debris, this can slow performance and affect copy and scan quality. To resolve this issue, clean the product.Before you begin, gather the following materials:Several clean, soft, lint-free clothsMild glass cleaner
 CAUTION:Use only glass cleaner to clean the scanner glass. Do not use cleaners that contain abrasives, acetone, benzene, or carbon tetrachloride. These substances can damage the product. Avoid isopropyl alcohol (rubbing alcohol) because it can leave streaks on the glass.Press the Power button () to turn off the product.Disconnect the power cord from the rear of the product.Lift the scanner lid.
Figure : Lift the scanner lid
Spray a clean, soft, lint-free cloth with mild glass cleaner.
 CAUTION:To protect the scanner, do not spray the glass cleaner directly on the glass.Clean the scanner glass, and the glass strip next to the scanner glass, with the lint-free cloth.
Figure : Clean the scanner glass and the glass strip
Clean the white underside of the scanner lid.
Figure : The underside of the scanner lid
Dry the scanner glass and the glass strip thoroughly with a clean, dry cloth or chamois to prevent spotting, and then dry the white underside of the scanner lid.
 NOTE:Do not use paper-based wipes or tissues that can leave fiber residue.Close the scanner lid.Reconnect the power cord to the rear of the product.If the product does not turn on by itself, press the Power button () to turn it on.Try to copy, fax, or scan again.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.
Clean the automatic document feeder (ADF)
Follow these steps to clean the automatic document feeder (ADF), and then make blank copies to check if the issue is resolved.Step one: Clean the ADF rollers and separator padFollow these steps to clean the automatic document feeder (ADF).Gather the following materials:A clean, lint-free cloth, or any cloth that will not come apart or leave fibersDistilled, filtered, or bottled water (tap water might damage the product)Remove any originals from the document feeder tray.
Figure : Remove any originalsPress the Power button () to turn off the product.Disconnect the power cord from the rear of the product.Lift the cover of the ADF until it stops.
Figure : Lift the ADF cover
Locate the pick rollers and the separator pad.
Figure : Locations of the pick rollers and the separator pad
The ADF coverThe pick rollersThe separator padLightly dampen a clean lint-free cloth with distilled or bottled water, and then squeeze any excess liquid from the cloth.Use the damp cloth to wipe any residue off of the separator pad.
Figure : The separator pad
Use the damp cloth to wipe any residue off of the pick rollers.
Figure :
Dry the rollers and the separator pad with a clean, dry, lint-free cloth.Do not close the ADF cover. Continue to the next step to clean the glass strip in the automatic document feeder.
Clean the glass strip in the automatic document feeder
Follow these steps to clean the glass strip underneath the mechanism in the automatic document feeder (ADF).
 NOTE:The images in this step might not be of your product, but the steps are the same.If you have not done so already, disconnect the power cord from the rear of the product.Remove any originals from the document feeder tray.
Figure : Remove any originals
Open the ADF cover, and then lift the ADF mechanism.
Figure : Lift the ADF mechanism
Lightly dampen a clean, soft, lint-free cloth with a mild glass cleaner.Gently clean the glass strip inside the ADF, and then thoroughly dry it to prevent spotting.
Figure : Clean the glass strip
Lower the ADF mechanism back into place, and then close the ADF cover.Step three: Make a blank copy using the scannerFollow these steps to make a blank copy using the scanner.Lift the scanner lid.Figure : Lift the scanner lidRemove any originals from the scanner glass.Close the scanner lid.Load unused, plain white paper into the input tray.From the home screen on the product control panel, touch Copy ().Touch Start Black to start the copy.If the copy is clean, continue to the next step to make a copy using the ADF.If the copy has vertical bands, lines, or streaks, there might be dust inside the product, poor internal connections, or the product might be damaged.  Please let me know if these steps resolved your issue, or if there is anything else I can do to help.  I look forward to hearing from you!   Thanks,