Error occurs when executing an item in an inbox with more than 1000 entries

Hi Everyone,
One of our approvers in SRM experienced an error when his inbox contained more than 1000 entries .  Further execution on any inbox item produces errors.
Would you know where to set the maximum allowable entries in a user's inbox? Can this be set thru SRM config or Basis functionality?
We also searched for existing SAP Notes but found nothing.
Your inputs and help are greatly appreciated.
Thanks and Regards,
Vhong

Hello,
The user has sent me the screen shot. But this has no error messages. The approval transaction shows an ITS screen/code with template 'bbpapproval/99/saplbw02_1200.html'
However, we have a user in Quality where the page displays with no problem and with 1675 Entries.
Do you think this is more of an ITS setting or any Template/JavaScript issues?
I got this code (view source code) earlier today and the topmost header of the code is:
<!--
This page was created by the
SAP Internet Transaction Server (ITS, Version 6200.1025.7214.5, Build 908978, Virtual Server Q36, Add. service info none, WGate-AGate Host esetnmw028, WGate-Instance Q36)
All rights reserved.
Creation time:  Mon Mar 15 07:21:39 2010
Charset:        iso-8859-1
Template:       bbpapproval/99/saplbw02_1200.html
-->
Regarding the not-so-good practice of approvers to have more than 1000 entries in their inbox, we are still in the process of planning on how to divide the task to different approvers since there is only one approver (Project Manager) for the related network.
Thanks and Redards,
Vhong

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    009740        from sapr3.mara, sapr3.marc
    009750        where sapr3.mara.mandt = sapr3.marc.mandt
    009760          and sapr3.mara.matnr = sapr3.marc.matnr
    009770          and sapr3.mara.mandt = :p_mandt
    009780          and sapr3.mara.matnr = :w_ebs-matnr
    009790          and sapr3.marc.werks = :p_owerks
        >    ENDEXEC.
    009810  endform.                    " extract_general_data
    009820  *&
    009830  *&      Form  append_i_ops
    009840  *&
    009850  *      Appends W_OPS to I_OPS
    009860  *
    009870  form append_i_ops.
    009880    append w_ops to i_ops.
    009890  endform.                    " append_i_ops
    009900  *&
    009910  *&      Form  extract_material_description
    009920  *&
    009930  *      Extracts a Material Description from the remote database an
    009940  *      modifies the current record in I_OPS.
    009950  *
    009960  *        >P_SPRAS  Language Key
    009970  *
    009980  form extract_material_description using    p_spras.
    009990    EXEC sql performing set_langauge.
    Contents of system fields
    SY field contents..................... SY field contents............
    SY-SUBRC 0                            SY-INDEX 0
    SY-TABIX 1                            SY-DBCNT 1
    SY-FDPOS 18                            SY-LSIND 0
    SY-PAGNO 0                            SY-LINNO 1
    SY-COLNO 1
    Chosen variables
    Name.......................... Contents.1........2........3....+..
    W_EBS-PRAT4
                                  2
                                  0
    W_OPS-GROES
                                  22222222222222222222222222222222
                                  00000000000000000000000000000000
    W_OPS-BRGEW                    #######
                                  0000000
                                  000000C
    W_OPS-NTGEW                    #######
                                  0000000
                                  000000C
    regards,
    krishnaiah.

    Hi,
    This is usually a SERVER SIDE DATABASE PROBLEM or SQLNET LISTENER (server side) PROBLEM.  The client side should initially be ignored and instead the server should be investigated. In rare cases, this can be caused by client
    side memory or other resource problem, or a DLL version mismatch, but this is
    unlikely.
    Enlist the assistance of your DBA.  Then reproduce the ORA-3113 error on your
    client application.  Ask your DBA to look at the database side Alert.log and
    trace files and look for ANY activity.  Any activity that coincides with your
    ORA-3113 will be a clue.
    REgards
    Vinod

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