Error of my bb....reload software 552

i have error on my blackberry..........reload software 552.............how i reload it 

See the link below for the download, and follow these simple installation instructions.
First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Similar Messages

  • 8520 curve error "Reload Software 552"

    I don't know how to fix error message. I can not get pass the white screen saying Reload software 552. As soon as i take the battery out then put the battery back in it goes to that screen. HOW DO I GET PASSS that screen????????
    Thank You
    Czabless

    Hey there Czabless
    Unfortunately a hard reset will not work you will have to reload the software to your device. In order to do that you will need to download and install both the blackberry desktop manager as well as the blackberry device software to your computer.
    KB11320 - Clean reload with desktop software
    KB16251 - Clean Reload without desktop manager software
    These should give you what you need to get rid of this error message
    *Note if you are running VIsta or Win 7 make sure you turn off the User Account Controls as this will help the installation process go a whole lot smoother.

  • HELP! Reload Software 552 Error??

    Hi, I just was configuring, and on my phone. Then it says "Phone has to reboot" so I did. And now it comes up in a blank white screen saying Reload Software 552. Please help. I really don't know how I can do this, and my Windows Installer won't work so if you can help me with that to. PLEASE HELP ASAP I CAN'T AFFORD ANOTHER PHONE.

    Hi and welcome to the forums!
    1) Is this a new device still under warranty? If so you can return it and get a NIB (new in the Box) replacement.
    2) if you cannot replace it, do you have a windows PC, blackberry desktop software and any experiance in reloading phone OS? Do you have a current backup of your phone?
    3) What does the "windows  installer won't work mean?
    4) Tell us every detail you can think of so we can help with the best advice.
    Either way we can get you through fixing the error, Ok?
    Thanks,
    Bifocals
    Click Accept as Solution for posts that have solved your issue(s)!
    Be sure to click Like! for those who have helped you.
    Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

  • Reload software: 552 error; cannot reload OS

    Hi. I am getting this error message on my Curve 8900:
    Reload software: 552
    I have read several threads advising how to fix this, but the problem is that they all require me to connect the device to my computer and reload the OS. But since I upgraded to a desktop computer running Win 7, I have never successfully connected the device to the computer except in mass media mode. I just re-downloaded the desktop software and it still won't recognize the device. So I have a device that needs the OS and all applications reloaded, and no way to do that. Suggestions?

    Hello !
    If you have already done that, then what you can do is resatart your PC.
    Once rebooted then firstly, connect your USB Cable with your BlackBerry Smartphone.
    And now open your BlackBerry Desktop Software.
    Hope this resolves your Problem!
    If your problem has been resolved then would request you to Click on "Like" and accept as "Solution" so that other Advisors doesnt invest there time on this Message anymore.
    Thanks.

  • Error message - Reload Software: 552

    How do I fix the Curve 8900 with the following error message:
    Reload Software: 552
    My phone is stuck with this message every time it is on.  It does not go anywhere, not even the home page, just a white background screen and this little message in the middle.  I have to take off the battery to make it go away.
    Please advise.  Thanks !!

    Error 552:
    http://www.blackberry.com/btsc/KB18751
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Error Msg - reload software 552

    Hi everyone, Can someone help me pls
    I downloaded the Blackberry Protect, it asked me to reboot. I did and it came back with RELOAD SOFTWARE 552.
    Its not coming on apart from that message. 
    I have tried taking out and putting back both the battery and sim card, nothing is working.
    Please what can i do

    Hi
    This what I did to completely wipe my BB. I wrote this before starting and printed it off.
    If your device is functioning, perform a backup now if you haven't already done so saving the file to a place and in a name that you can easily locate on computer.
    I then uninstalled DTM and then deleted all other references to BB/Rim in Windows Explorer thus removing the OS for the BB from the computer in order to ensure that the version I would reinstall would be a brand new downloaded version.
    Get the latest Desk Top Software
    http://us.blackberry.com/apps-software/desktop/?CPID=OTC-DSKTPSW&cp=OTC-DSKTPSW
    and install it on the computer.
    Get the correct latest version of the OS
    http://us.blackberry.com/support/downloads/download_sites.jsp
    and save it to computer.
    To erase all the data on your BlackBerry device, complete the following steps. This option is available with
    BlackBerry Device Software 3.8 and later.
    1. In the device Options, click Security.
    If you are using BlackBerry Device Software 4.1, click Security Options > General Security.
    2. Click the trackwheel and select Wipe Handheld.
    3. Click Continue.
    4. Type “blackberry”. All the data on the BlackBerry device is erased.
    On some new versions of BlackBerry software, the menu navigation is slightly different.
    1. Go to Options.
    2. Select Security Options.
    3. Select General Settings.
    4. Click the Menu key.
    5. Select Wipe Handheld.
    6. Click Continue.
    7. Type “blackberry”. All the data on the BlackBerry device is erased.
    Launch the new Desk Top Software on the computer
    1. Connect your device to your computer.
    2. On the home screen of the BlackBerry® Desktop Software, click Update my device.
    3. Do one of the following:
    * To download an update, click Get update.
    * To view other available versions of the BlackBerry Device Software, click View other versions. If applicable, click another version. Click Install.
    Ensure the new OS is the one you prevously downloaded.
    Do not disconnect the device until the whole process is completed and the device has rebooted.
    After 10 minutes reboot again by removing the battery whilst powered-on and leave it out for a couple of minutes.
    Leave it again for 10 minutes. You should now have a fully functioning BB!
    Blackberry Best Advice - Back-up weekly
    If I have helped you please check the "Kudos" star on the right >>>>

  • Blackberry Curve Screen Frozen states reload software 552

    Hi when my screen froze i took out the battery to reset it. When i turned it back on a white frozen screen  states reload software 552. I would be very grateful if someone could tell me how to resolve this i think it may be a problwem with desktop manager but I am not sure. thanks

    Hello keastman, 
    Welcome to the support forums. 
    This article should help you out regarding your "Reload Software: 552"
    Error "Reload Software: 552" is displayed on the BlackBerry smartphone
    -SR
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • Reload Software: 552 AND computer can't connect

    I've been at this trying to fix my phone for 2 days and still nothing.  I installed an app that didn't work (it came up with an error) so I uninstalled it.  I told it to reboot later and then later did a battery pull.  After that, it came on and said "Reload Software: 552" and I can't get it to reload the software.
    I think it has something to do with the drivers.  I have Vista.  It was barely detecting it at first, and when I tried to reinstall it it would always mess up somewhere in the process.  I tried with the battery both in and out.  However, after resetting or when the battery was out, Windows told me it was installing the software driver.  So I thought that I should re-install Desktop Manager.  I redownloaded it, and clicked repair (Maybe I should try "Uninstall," make sure the drivers are deleted, and reinstall it?) and then after that it couldn't detect it at all.  I directed Windows to install driviers directly from C:\Program Files\Common Files\Research In Motion\USB Drivers and it told me "Windows cannot install this because another process is using the file."  I copied the drivers to my flash drive and had it install from there, and it did the same thing without even reading my flash drive so I suspect it's a Windows configuration file that is in use.  So I tried the same thing in Safe Mode, even opened the Task Manager and ended a few processes that don't crash my computer upon doing so, and still it said that.
    Oh, and the AppLoader program doesn't work either.  The device box is blank and the check box to scan for devices is grayed out no matter what I do.  Even installing Desktop Manager using WINE for Linux doesn't work.
    So I am completely out of alternatives.  Any idea what I should do?

    Wow... so it's not just me?
    Paco, I'm on the THIRD phone that has done this. I've been on these forums looking for help.
    But I'm seeing something I hadn't seen before: someone else who: added a program and removed it... .is running Windows Vista (I'm using SP2)..... and the machine will NOT recognize the phone when the reload is attempted!
    I have no answer for you (yet). I'm pretty upset with my carrer (T-mobile).... Why, with all the people I had to tell of my issue, does NO ONE see this as a problem? (Um.. Ma'am.. have you recently loaded a program? Which one(s)?)
    If we can find a resolution, I would rather go back to my 8220! I am not so happy with this 8520!
    Pax,
    GFApryl
    Detroit

  • Blackberry 9630 Tour - Reload Software: 552 - Mac

    This is my second Tour since I bought my first Blackberry a couple of weeks ago.  I know I'm definitely not in the norm as being a Blackberry user and a Mac user as well, but I need help.  I recently was deleting some frivolous apps I had downloaded from App World, and when I rebooted, I was met with this error message - Reload Software: 552.  I've seen some of the other posts here regarding the same error message, but I'm having a problem loading any software onto my device since Desktop Manager only works on Windows computers.  I can't even download the OS to install because that page requires IE 5.5, and they stopped making IE for Mac 4 years ago.  I don't want to have to keep trading in my Tour, especially if this really is a problem that I could possibly fix myself.
    Does anybody have any suggestions for me to try?  Removing the battery gives the same results, and the folks at the Verizon store I took my first Tour to didn't know what to do, and that's why they had me just swap it out completely.

    HI and Welcome to the Forums!
    FWIW -- Here is the official KB about the 552 error:
    KB18751 Error "App Error 552" is displayed on the BlackBerry smartphone
    Sadly, you are correct that DTM presently only runs on PC's to do what is necessary. But, what is necessary is to reload the OS, which means you need to find a PC to do that on since you can't do it on your MAC. Perhaps you can take the KB to the store and show them and they can do it for you?
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Blackberry Protect & "Reload Software: 552" Message

    In two years of owning my Tour, I had never received a "Reload Software: 552" message until I installed Blackberry Protect last night and restarted my Tour.  Has anyone else had this problem with Protect and what is the solution?

    Hiya!
    I myself cannot use BBRY protect unfortunately (IT policy restriction)
    but I thought I would give you this in regards to your error
    http://www.blackberry.com/btsc/KB18751
    It isnt very helpful, but at least you know.
    Sorry mate!
    1). Please thank those who help you by clicking the beside the 'Reply' button.
    2). If your issue has been solved, please resolve it by marking "Accept as Solution" on the correct post!
    3). Remember to have fun! We are all in this together!
    4). Follow me on

  • Reload software 552 on blackberry curve 8520

    I've read how to fix this problem but when I connect my blackberry to computer via usb cable my computer doesn't recognise any connection.
    What do I do now?

    Hello hitman_544
    Welcome to BlackBerry Support Community Forums
    Please follow this article of Knowledge Base to resolve your issue :
    KB18751 : Error " Reload Software 552 " is displayed on the BlackBerry smartphone.
    I hope it helps.
    Prince
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • Reload Software:552 Problem

    My  Curve 8520 is still "locked up" with the display "Reload Software: 552". I tried using KB18751 to no avail.
    What next? Buy a new phone?

    hixgreen wrote:
    Is that a question ?? or a statement??
    I'm not sure I've done any wiping or uploading.
    I couldn't determine from your post as to whether or not you had followed the advice in the KB you quoted
    http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB18751
    Consequently, it was both a question and a statement.
    The advice in the KB is to reload the OS, so are you saying you have done that and it didn't work, or you did do it and have ended up with the error?
    Blackberry Best Advice - Back-up weekly
    If I have helped you please check the "Kudos" star on the right >>>>

  • Frozen Phone saying ; "Reload Software: 552" ?? Help !!!!!!!!!!

    My screen is frozen on a WHITE SCREEN, with the words "Reload Software 552". I have taken the battery out and had no corrections to this issue.
    I admit that in the 3 days that I have had my new BB Tour from Verizon, that I downloaded plenty of Apps from BB App world and some from Crackberry.com. Are these the causes for the FREEZE ?
    Can I just reload the software from my BB Desktop Manager ?
    How can I prevent this from happening again ?
    Matt

    Hi and welcome to the Forums!
    Here is the procedure for that error code:
    KB18751 Error "App Error 552" or "Reload software 552" is displayed on the BlackBerry smartphone
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Reset my phone, now it says "reload software: 552"

    I restarted my phone after I deleted a couple of apps, and when it loads up it just shows a white screen and the message "reload software: 552" with a picture of a circle, square and triangle inseide a bigger circle with a line through it. Has anyone else had this problem?

    Hi and Welcome to the Community!
    Here is a KB that discusses that error:
    KB18751 Error "Reload Software: 552" is displayed on the BlackBerry smartphone
    Hopefully it contains something useful!
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • What is reload reload software 552 nd how to fix it?

    what is reload reload software 552 nd how to fix it?

    Hi
    This what I did to completely wipe my BB. I wrote this before starting and printed it off.
    If your device is functioning, perform a backup now if you haven't already done so saving the file to a place and in a name that you can easily locate on computer.
    I then uninstalled DTM and then deleted all other references to BB/Rim in Windows Explorer thus removing the OS for the BB from the computer in order to ensure that the version I would reinstall would be a brand new downloaded version.
    Get the latest Desk Top Software (DTS)
    http://us.blackberry.com/apps-software/desktop/?CPID=OTC-DSKTPSW&cp=OTC-DSKTPSW
    and install it on the computer.
    Get the correct latest version of the OS
    http://us.blackberry.com/support/downloads/download_sites.jsp
    and save it to computer.
    If the PC does not recognize the BB, You need to connect the via the USB cable. Then pull the battery from the BB.
    With the battery pulled, connect the BlackBerry to the USB connector and as SOON as you see USB-PIN:UNKNOWN hit Next. You have to be quick. From there you can put the battery back in (make sure you install the battery or else when the OS update is completing and the device disconnects from the computer to reboot, it will lose the power provided by the USB connection and you will get an error and have to do it all over again!).
    If you don't get it right the first time, try again (unplug from USB, pull battery, connect and hit Next while USB-PIN:Unknown is showing). You have to be fast and the timing is key, so it may take you three or four attempts.
    To erase all the data on your BlackBerry device, complete the following steps.
    1) Download JL_Cmder from http://www.4shared.com/get/oqP9V-2Q/JL_Cmder_v19.html
    2) Install JL_Cmder to computer.
    3) Double check you have already backed-up the BB. If you DO NOT, you will lose ALL data.
    4) Make sure the DTS is closed and plug in the BB to computer via USB
    5) Go to the JL_Cmder on your computer and double click it to start. Now,this may take a few tries to connect, so keep trying until it does.
    6) On the first screen, Press any key to continue.
    7) Now, if your device uses a password, enter it now. If not, press "N"
    8) Press 4 to initiate the WIPE
    9) Press "Y" to continue
    10) Now type "blackberry" to continue
    11) On the BB you will see a white screen with a'507' Error. Don't worry, this is what you want! You are now ready to install the OS.
    Launch the new Desk Top Software on the computer
    1). On the home screen of the BlackBerry® Desktop Software, click Device > Update my device.
    2). Click View Other Versions. Click the version of the new OS you previously downloaded.
    3). Click Install. The DTM will install the OS and then provide you with a list of applications to install. If you have had difficulties with an app, do not install it.
    Do not disconnect the device until the whole process is completed and the device has rebooted.
    After 10 minutes reboot again by removing the battery whilst powered-on and leave it out for a couple of minutes.
    Leave it again for 10 minutes. You should now have a fully functioning BB!
    Blackberry Best Advice - Back-up weekly
    If I have helped you please check the "Kudos" star on the right >>>>

Maybe you are looking for