Error playing videos

I recently downloaded a conversion program called Fast DVD Ripper to convert my DVDs into MP4 format. it seems to work fine, but after using Blackberry Desktop Manager to transfer the MP4 onto my phone, I get an error message "An error has occurred attempting to play media". Its a gray box with a blue square with an exclamation point, like any info note on this phone. The file is an MP4, so I'm a little lost as to why it won't play on my phone. I have the room on my memory card. And I've played an MP4 movie on this phone using a different converter in the past. The file is playable on my PC. Any help would be appreciated.

Hi and Welcome to the Forums!
When you say you used DTM to move the file to your BB, did you use USB tether (standard Windows drag n drop) or did you use the Media Manager component of DTM?
If the former, then the conversion you did with your other software may not have been appropriate for your device display. See this KB:
KB05482 Media types supported on the BlackBerry smartphone
If the latter, then did you also ensure that the options inside of MM for optimizing for playback on your device were turned on? If not, then again your other software may not have converted it appropriate for your device.
Let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Welcme to the Frums!
What OS do you have on your phone/; OPTIONS > ABOUT it will be third line down 4.x.x.
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