Error "There was a problem updating your account" and now I can't use editor.

I've owned my adobe for 4 days now and yesterday I tried opening/editing a photo and it froze up and now will not allow me to do anything because of the error "there was a problem updating your account". After 4 phone calls of waiting a total of 74 minutes now, I'm a little disappointed at my new purchase & just need help. Anyone???

It's a rare day when Windows comes up with an actual solution to an error.
So, the editor is still shutting down but the message is now a general "an error has occurred and Photoshop Elements needs to shut down" message?
See if a reset of your application preference file fixes it.
Fastest way to reset preferences when using Windows:
http://graphicssoft.about.com/od/pselements/ss/10tipspse7_10.htm
Also it's good to look at what the splash screen is saying as it crashes. Usually, it's a good clue.
If by chance it crashes when reading twain, see this:
http://kb2.adobe.com/cps/408/kb408850.html
Edit: Added the link to Photoshop Elements 7 Windows Vista Editor Troubleshooting Adobe Doc.
http://kb2.adobe.com/cps/405/kb405398.html

Similar Messages

There was a problem updating your account

I'm trying to startup Elements and when I click on the OK button on the startup screen I get this message "There was a problem updating your account." So now I can't take advantage of posting my pictures online anymore although I can still edit photos. I'm using Elements 7 with Vista home edition. I have all the latest service packs. Does anybody here know how to fix it?
Thanks a bunch. Oh, I did try searching the internet for the solution and no luck so far.

It's not clear exactly what you're doing or how PSE is responding at startup. But it sounds like you might be experiencing similar symptoms as these people:
http://www.elementsvillage.com/forums/showthread.php?t=49928
Their workaround was to go directly to Photoshop.com in their browser and log in.
If this doesn't help you, please come back with more precise details about what you're doing and what you see.

OneNote 2013 throwing error: There is a problem with your account. Please try again later on Windows 8.1

Hi
I had Windows 8 installed on my corporate laptop till last week and as the OS crashed, I have re-installed the system with 8.1 and it has Office 2013 installed with my corporate ID. It is signed in Corporate credentials by default. But when I am trying to
use Switch Account option and trying to login with my Microsoft ID to sync my notebooks, it throws an error : "There is a problem with your account. Please try again later".
Note that My Microsoft is active and i am able to access the pages online.
Pls help with me with a resolution

Hi Raj_Tan,
Thank you for posting this issue on the TechNet community forums.
From the description I understand that you're having problems signing into OneNote 2013 with your Microsoft account and that it's giving you an error: "There is a problem with your account. Please try again later". You mentioned you are able to
access the pages online.
Could you please try the following:
Check if you are able to login to other office apps with your Microsoft account.
Check if you are able to login to the OneDrive app using your Microsoft account.
Try emptying all saved passwords from the credential manager:
http://windows.microsoft.com/en-GB/windows7/remove-stored-passwords-certificates-and-other-credentials
Although this link applies to Windows 7, the process is the same in Windows 8.

I'm exhausted of trying to find a solution to a problem created by Apple. I have moved to iCloud, following your instructions and now I can not use my mobileme e-mail address. How can I contact directly with Apple, not just an automatic reply phone number

I'm exhausted of trying to find a solution to a problem created by Apple. I have moved to icloud following all your instructions and now I can not use my mobile me e-mail address. I can not activate icloud because when I put my e-mail address it answers that somebody is already using my address. I have my old e-mails, but I can not receive any e-mail or send them.
I have contacted Apple Technical Support in Spain and I was sent an e-mail saying that I have to call a phone number and when I call it is always an answering machine who answers that says that I have to pay 50€ for a consultation or wait for 10 minutes. When I have made the consultation it was never mentioned that I have to pay 50€ for a phone consultation. If I don't want to wait I have to pay for the Apple Tecnical Support which cost 250 €, this was not mentioned in the technical support page.
Can somebody let me know how can I contact Apple in another way in order to talk with a human being or chat directly? I was very happy just using my mobileme e-mails, I didn't need any clouds and I was force by Apple to registered if I want to continue using my mobileme e-mail address.

Sandra,
See this Apple support document for information on reporting an issue with your iTunes purchase.
http://support.apple.com/kb/HT1933
B-rock

HT1386 I was trying to update my iphone and now I can not activate it, it says no sim card installed

I was trying to update my iphone and now I can not activate it, it says no sim card installed.
What can I do now, help please.

Ntmate68 wrote:
it's stuck on a screen that has a iTune and plug picture
See Here > http://support.apple.com/kb/HT1808
Once you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup
http://support.apple.com/kb/ht1766

Installed both 10.1.4 and 11.0.08 updates this week and now I can't use the Digital "Sign" document feature. It's been completely removed. Need it back. Please help..

I installed both 10.1.4 and 11.0.08 updates this week and now I can't use the Digital "Sign" document feature. It's been completely removed. Need it back. Please help.. Can't sign or add text to any pdf document. Even when security properties allow it.

I would remove Reader and repair or reinstall Acrobat.
Having different major versions can cause some users issues. Reader is not necessary if one has Acrobat installed. Even though Adobe has improved the capability of having both Reader and Acrobat with the same major version level there are still user configurations that have problems with this setup.

Cannot place order ERROR: "There was a problem adding your product to cart"

Hey guys,
Well, once again Best Buy's online system is preventing me from making an order. It seems like nearly every time I log in I experience some new problem. This time, I'm unable to add anything to my cart. It doesn't matter what item I try to add to my cart or what browser I use or if I clear cookies...it happens every time, on every browser, with every product in the store. The error shows a red & white triangle with a message "There was a problem adding your product to cart".
Just to clarify ahead of time: 1) I have already tried signing in using 4 different browsers (explorer, firefox, chrome, opera) & they all give the same error; 2) Prior to posting here I researched this problem & found out it is somewhat common & has been occurring since at least 2012 on BestBuy.com; 3) Every time someone posts in here about this problem, customer service offers the same "fix" every time - to sign out, clear their browser cache of cookies, shut down the browser, restart the browser, sign back in, etc.... The only problem is, this "solution" has not worked ONE time our of the many times this problem has cropped up in here over the past 3+ years. Why this "solution" keeps getting told to people even though it never works is beyond me. But, there you have it.
Just to clarify: I have already tried this solution, And just like with everyone else before me, it didn't work for me either. So, what's the next step? There must be something else that can be done other than waiting a couple more days for it to magically fix itself (it seems that is the only thing that ever "works"...is to let several days go by and the problem ends up getting fixed in some back-end server-side patch up).
What I'm hoping for from you is a solution that can fix this immediately. This problem has already prevented me from making a couple purchases for items that were temporarily on sale over the past couple days. So, those are lost sales for Best Buy. What I'm hoping to do now is pre-order the Elder Scrolls Online (PS4) in order to take advantage of the $10 pre-order reward. The game releases on Tuesday the 9th. So, in order to get this done in time I need to place the order sometime today (on the 8th).
With all these repeated technical problems making purchasing a chore & wasting my time every single time I want to buy a product it's almost as if Best Buy is telling customers "We don't care if our online system works reliably...go spend your money at Amazon instead". lol
Thank you in advance for your timely help on this matter.
-Marc (removed per forum guidelines)

Hello mjswooosh,
I'm very disheartened to hear that you've had ongoing problems when attempting to order from BestBuy.com. Our goal is ever to provide a fun and efficient shopping environment! Certainly creating aggravation serves neither you nor us and I apologize sincerely for this having been your experience.
We recommend the troubleshooting steps you mentioned (i.e., clearing the browser cache, deleting temporary internet files and cookies) because this is the most common cause of this type of problem. I too have encountered this issue from time to time and these steps have almost always resolved the problem. I say almost always because there's one further step you can try: ensure that you have signed out of BestBuy.com, then perform the browser maintenance steps we've recommended. Afterward, before signing in to BestBuy.com, add your desired items to your cart and sign in as part of the checkout process. When the standard steps have not netted a resolution for me, this has solved the problem each time.
I hope this helps. I'm very grateful that you took the time to write to us with your concerns and for sharing your very valuable feedback about your online experience.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

"Error: There was a problem adding your media." when importing audio, video, images

Hi there,
I'm using Siena on a couple of machines: a desktop PC with Win8.1 and an 8" tablet running Win8.1. On the tablet but not on the desktop, I receive the above error whenever I try to add an image, audio or video visual and then Add Media to it.
I can choose for instance an MP3 file or JPG but it never imports, instead telling me there was a problem.
On my PC it works fine.
I thought it may be because I have My Music and My Photos redirected to D: on the tablet, but moving them back seemed to make no difference. Further, it doesn't matter *where* I try to open media from -- I get the same error. I've uninstalled and reinstalled
the app completely to no avail.
While I can develop on my PC, I really want to be able to do so on the tablet.
Any suggestions?

Hi Solitaire01, what you describe is supported scenario which should just work. Let me gather more information about the environment you have and in the same time suggest a few things to try.
First, can you share the brand and the model of the tablet exhibiting the issue? Do you see any error message and if yes - what is the text of the message? Are you able to see the desired image in Siena Beta2 when you right click open the top appbar and
select AppData -> Embedded Media -> Images ?
Here is something you may want to try as an alternative:
1) Copy your images to your Pictures folder, which is usually in C:\users\<your_username>\Pictures
2) Add an image visual
3) Set the Image property of the visual to "C:\users\<your_username>\Pictures\<some_image.jpeg>"
Please do include the double quotes in the expression.
This should render the image. Please note that when you use this method of rendering images, video and audio, you'll need to check the checkbox "Download and include images, video, ........" in the Publish backstage.
Hope this helps and looking forward to hearing from you about your tablet brand and model!
Manski

Error "There was a problem adding your product to cart."

Is there anyone at Best Buy who can help me to make a purchase?
I have called many time and even reached out to the moderators on this fourm a number of times. No luck. Wow, guess BB does not really care... Or maybe noone at BB is qualified to help...
I really would like a soultion so I could make an online purchase...

Hello mcmay,
Thank you for joining us on Best Buy Unboxed.
I note that you've been working with my peer Tasha on this issue. It looks like she sent you a private message with instructions shortly after you made this post, so I encourage you to follow the steps she provided and continue working with her toward a resolution.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

I go to Kap[lan University, there is a problem with firefox 7 and now I can not submit my homework items. When will this be fixed???

The school says that it is a problem with firefox version 7, I can not begin to express how difficult it makes for me to submit my work. I hope you get it fixed soon so that we all at Kaplan can submit our homework.
thanks

This is the second time I have been unable to open Firefox after an update. On both occassions nothing is displayed (no splash screen, nor errors). A firefox.exe task is then shown in Task Manager.

I was doing the update for itunes and now I can't get into iTunes, the box that comes up says iTunes was not installed properly and I should re install it. I have thousands of songs on iTunes, will I lose all?

Whatis going on with iTunes. I can't get back on after doing an udate. It says the update failed, but I can't get back in to try again.

Go into Programs and Features and uninstall:
iTunes
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Reboot. Download a fresh copy of iTunes. Right click on the exe file and select Run as Administrator.
I did this and it reinstalled as if nothing happened. All of my songs, podcasts and playlists were still there.

There was a problem with your order.

I am trying to order CreativeCloud subscription (using upgrade option) but I keep getting an error "There was a problem with your order." after credit card is beeing processed. I tried it for several times but no success. My card details were entered correctly, card isnt expired and limit isnt exceeded.
Any ideas what could be wrong?
Thanks,
Stanislav

Hi Svizual,
Are you still facing the issue?
-Dave

There was a problem updating InDesign CC For more information see the specific error below. Update Failed Download error. Press Retry to try again or contact customer support.(49)

Posted the entire text from the error window, when trying to update, using the normal NON-TECHIE way to update any and all Adobe CC products, via the Creative Cloud updater installed when Adobe Creative Cloud subscription was purchased when first offered.
The following occurs, ad nauseam:
There was a problem updating InDesign CC
For more information see the specific error below.
Update Failed
Download error. Press Retry to try again or contact customer support.(49)
Here's the crux of my frustration:
(1) Customer Service is NOT contact-able, to receive LIVE help.
(2) There is NO way for me to mitigate this "Download error", being a student learning InDesign, and NOT in any way capable of tweaking folders/files here and there.
Therefore, the real question:
Given that a significant number of subscribers are having the above referenced issue with attempting to download the current update for InDesign, WHAT ARE WE SUPPOSED TO DO, in order to get our contractually paid-for updates to our legally and contractually paid-for Adobe software, specifically in my case, InDesgin's current update?
Please, NO TECHNICAL mumbo-jumbo which most likely will cause the overwhelming majority of users, like me, to seriously corrupt their computer files, but rather an honest, straightforward "what to do" from real CS/Engineers working for Adobe, as to how to FIX this issue, period.
===========================================================
UPDATE:
Here is a way in which I think I was able to "update" my InDesign CC application:
(1) Sign-In to your Adobe Account
https://www.adobe.com/
(2) Click on the MENU icon
(3) Click on the product InDesign icon
Your browser should display the page for Adobe InDesign CC
https://www.adobe.com/products/indesign.html?promoid=KLXLU
(4) Click on the Download icon,
Your browser should now display the page to download InDesign,
https://creative.adobe.com/products/download/indesign
(5) a Pop-Up window should open, and display:
Launch Application
This link needs to be opened with an application.
with the first option to select being the CreativeCloud(URIHandler)
(5) Select this application and click OK.
What happened when I followed steps (1) thorugh (5) is that:
(a) InDesign CC(2014) was installed,
(b) InDesign CC, updated, and then
(c) InDesign CC(2014), also updated.
Why this all worked, is a mystery to me.
Looks like a separate, "new" version of InDesign, InDesign CC(2014), was installed, the existing "old" InDesign was updated, and then the newly installed Indesign CC(2014) was further updated.
A BIT MORE, when I launched my InDesign CC app, and checked to see if there were Updates Available, there in fact was an Adobe InDesign CC 64 bit (9.2.2) update.
I clicked on UPDATE and my "old" InDesign CC app was "successfully updated."
FURTHER INFO: I may have neglected to list some important info ... OS: Windows 8.1 Pro with Media Center, 64-bit
Confused, I am able to launch BOTH of these apps, and hopefully I may use one of these versions of the InDesign CC app, to do some InDesign work.
Will keep y'all posted!
Message was edited by: Richard Yapkowitz, about an hour after I first posted this issue.

Jackdan error 49 indicates the installer was unable to access a critical file or directory. You can find additional details at Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

Ipad ios 4.2 update error - "there was a problem downloading the software..

Hi All -
Super excited to get 4.2.1 up and running. I had the buggy beta of 4.2 running on my iPad but now when I try to restore my iPad to get the most recent version of 4.2.1 running, I get this error:
"There was a problem downloading the software for the iPad. The requested resource was not found.
I've restarted iTunes and the computer and I'm still getting the same error. I've looked for the .ipsw file online but can't seem to find it anywhere. It's not an Apple's Support/Downloads section either.
Anyone know where to download the new update? I'm dying without Airplay, Airprint and so on not working here.
Thanks!
CH

Hi,
this should have been addressed by Apple I guess, but luckily we found out the solution in the company. Yesterday all our iPads (with 4.2 beta iOS for dev) stopped working, displayed the Connect to iTunes scrren and throw errors when trying to sync like 'The requested resource was not found' (when tried to Restore) and Error Code: 0xE800005D (when iTunes first just tried to reinstall apps).
Here is what we did to reanimate all four iPads in the company:
First you need to enter Recovery mode with the iPad, then recover the iOS software (probably the latest). Here is how to do it:
1) Fire up iTunes on your computer, and plug in the USB cable in the computer, but not in the iPad!
2) Do a hard reset, ie. press and hold down Sleep/Wake and Home buttons simultaneously, don't bother with the switch off prompt, just keep pushing the buttons.
3) When the screen goes blank, but before the Apple logo comes up, release the Sleep/Wake button and quickly plug in the USB into the iPad too. Keep pushing the Home button, until the Recovery mode dialog in iTunes comes up.
4) Act according to the prompts, and wait for the image to download and extract (can be 10-15 minutes depending on your internet connection, the image is some 550Mb).
That's it, you can safely restore your apps and other content to your recovered iPad.
Hope this helps,
David

IPad update Error- There was a problem downloading the software for the iPad .... network settings

"iPad update Error- There was a problem downloading the software for the iPad X you do not have enough access privileges for this operation. Make sure your network settings are correct and your connection is active, or try again." is the error. The rest of iTunes, sycning, and ipad operations work. I am on OSX 10.6.8. iTunes is the most recent addition.
I've been having this problem for a while but it has yet to go away. Any help please?

OK. Good. The most likely culprit is either your firewall or anti-virus software. Temporarily disable both while you are doing the update (then, of course, turn them back on when you are done).

Error "There was a problem updating your account" and now I can't use editor.

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