Error when converting time stamp in date time time zone CST in IC

Hi Experts,
We have recently upgraded from CRM 5.0 to CRM 2007. We are using IC WEB Employee interaction center.
so when agent create service ticket in interaction center and close the ticket on same day we are getting an error saying Error when converting time stamp in date time time zone CST.
we thought there may be problem while installing SAP CRM by basis team in time zone, but we did not find any problem.
So please advice how to resolve this issue.
Regards,
Teja

Hi Teja,
I saw a similar message, and it was resolved by adding a timezone to the user profile defaults tab in SU3. I believe the system has been configured to convert between users' timezone and the system timezone, therefore it needs to know each users' timezone.
Regards,
Simon.

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Error when converting time stamp in date time time zone CST in IC

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