Error when determining the CTIADM_PROF profile for Agent 1010301

Hi,
here problem is while opening the cic win( Trn : CIC0 - Customer Interaction Center) it's throwing <b>error when determining the CTIADM_PROF profile for Agent 1010301</b>
pls. any ideas would be greatfull.
Thanks

Hi,
please check the following.
1. Make sure in the CIC profile (transaction CICo), a profile category
CTIADM_PROF is there and a valid profile is assigned.
Or, if no telephony should be used, make sure telephony and its com-
ponents are switched off on the CIC framework (transaction
CRMC_CIC_FW_MAINTAIN)
2. in the standard system, when you start your CIC, the framework is
taken from the highest org-unit and the components are taken from the
lowest level.
If you use more then one level of org-unit, please make sure that they
use the same framework to prevent the mentioned problems.
hopefully this helps!
Regards, Gerhard

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