Error when importing Word document

I am having a problem importing a Word document. This is the
first time I have experienced the problem.
Partway through the import (it appears to be attempting to
open the Word document) I get a message:
A file error has occurred.
Try one or more of the following:
*Check the disk drive to make sure the disk is properly
inserted
*Check the disk or the disk drive to make sure there is not a
hardware problem
*Check the network connections.
Things I have tried:
1. Reboot of the machine that has both RoboDemo (V5) and the
Word document.
2. Renaming the Word document to something with a shorter
name.
3. Taking out large sections of the document and then
retrying. Repeat until the document is empty.
I have searched this forum as well as the general web for any
information. Help! I'm on a tight deadline and I just can't kill
any more time screwing around with this.
Thanks in advance,
Sarah-Jane
PS. I would be willing to send/attach the document if it
would help someone.

I started the import just before going to bed last night and
it was still running when I killed it this morning. It did not
error with the message you got but I did get a Microsoft Word
message:
The server application, source file, or item cannot be found.
Make sure the application is properly installed.
The import was stuck on the graphics under Metadata Format. I
don't know if the callouts you had created in Word were the cause
but you cannot have those in RoboHelp HTML which is going to give
you a problem as the document is heavy on them.
Back to the import. Is there something in your document that
is pointing to a server? Is the template on a server or is your
normal template on a server instead of being local?
Also I notice you said RoboDemo. Did you mean that?

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