Error When Installing Cisco ICM Maintenance Release 8.5(4)
Hi,
I've successfully installing ICM 8.0(1a),
My environment is Windows Server 2008 R2 Enterprise, Service Pack 1 x64.
Now I'm trying to install Cisco ICM Maintenance Release 8.5(4), but the error occurs,
the log is :
2014-09-03 14:09:27 [Information] Logging initialized. Log File: C:\Temp\Maintenance Release ICM8.5(4)\20140903_140927_Maintenance Release ICM8.5(4).log
2014-09-03 14:09:27 [Information] Displaying new modal message, buffer empty: Initializing Patch Installer
2014-09-03 14:09:27 [Information] Manifest file location: C:\Users\ADMINI~1\AppData\Local\Temp\{5ADEF78E-6528-46A7-AB78-D38F394ADE23}\{0202A80B-FA3B-48B1-A64F-62AD902E62F9}\PatchManifest.ini
2014-09-03 14:09:27 [Information] Patch Information folder is C:\icm\PatchInfo_ICM_8_5_4_0_0_0_336
2014-09-03 14:09:27 [Information] Initializing Version checking data structures with data from current system and patch.
2014-09-03 14:09:27 [Error] Unable to get patch info from the registry because SOFTWARE\Cisco Systems, Inc.\Patch\ICM\8.0\Patch\(Not A Patch) does not exist
2014-09-03 14:09:27 [Error] Error reading Display Name value from the registry key SOFTWARE\Cisco Systems, Inc.\Patch\ICM\8.0\Patch\(Not A Patch)
2014-09-03 14:09:27 [Error] Error reading Product value from the registry key SOFTWARE\Cisco Systems, Inc.\Patch\ICM\8.0\Patch\(Not A Patch)
2014-09-03 14:09:27 [Error] Error reading Base value from the registry key SOFTWARE\Cisco Systems, Inc.\Patch\ICM\8.0\Patch\(Not A Patch)
2014-09-03 14:09:27 [Error] Error reading Major Version value from the registry key SOFTWARE\Cisco Systems, Inc.\Patch\ICM\8.0\Patch\(Not A Patch)
2014-09-03 14:09:27 [Error] Error reading Minor Version value from the registry key SOFTWARE\Cisco Systems, Inc.\Patch\ICM\8.0\Patch\(Not A Patch)
2014-09-03 14:09:27 [Error] Error reading Maintenance Release Version value from the registry key SOFTWARE\Cisco Systems, Inc.\Patch\ICM\8.0\Patch\(Not A Patch)
2014-09-03 14:09:27 [Error] Error reading RUP Version value from the registry key SOFTWARE\Cisco Systems, Inc.\Patch\ICM\8.0\Patch\(Not A Patch)
2014-09-03 14:09:27 [Error] Error reading LRP Version value from the registry key SOFTWARE\Cisco Systems, Inc.\Patch\ICM\8.0\Patch\(Not A Patch)
2014-09-03 14:09:27 [Error] Error reading Featurette Version value from the registry key SOFTWARE\Cisco Systems, Inc.\Patch\ICM\8.0\Patch\(Not A Patch)
2014-09-03 14:09:27 [Error] Error reading Installer Version value from the registry key SOFTWARE\Cisco Systems, Inc.\Patch\ICM\8.0\Patch\(Not A Patch)
2014-09-03 14:09:27 [Error] Error reading Install Timestamp value from the registry key SOFTWARE\Cisco Systems, Inc.\Patch\ICM\8.0\Patch\(Not A Patch)
2014-09-03 14:09:27 [Error] Error reading Uninstall Location value from the registry key SOFTWARE\Cisco Systems, Inc.\Patch\ICM\8.0\Patch\(Not A Patch)
2014-09-03 14:09:27 [Error] Error reading Prior CurrentPatch value from the registry key SOFTWARE\Cisco Systems, Inc.\Patch\ICM\8.0\Patch\(Not A Patch)
2014-09-03 14:09:27 [Information] Unable to read PriorCurrentFeatures value from the registry key SOFTWARE\Cisco Systems, Inc.\Patch\ICM\8.0\Patch\(Not A Patch) This is probably because this key was not in prior patches.
2014-09-03 14:09:27 [Information] Unable to read Patch Language value from the registry key SOFTWARE\Cisco Systems, Inc.\Patch\ICM\8.0\Patch\(Not A Patch) This is probably because this key was not in prior patches.
2014-09-03 14:09:27 [Information] Unable to read Features value from the registry key SOFTWARE\Cisco Systems, Inc.\Patch\ICM\8.0\Patch\(Not A Patch) This is probably because this key was not in prior patches.
2014-09-03 14:09:27 [Error] One or more errors were encountered retrieving the patch information from the registry: SOFTWARE\Cisco Systems, Inc.\Patch\ICM\8.0\Patch\(Not A Patch)
2014-09-03 14:09:27 [Information] Installer cleaning up and aborting.
2014-09-03 14:09:27 [Error] See the installer log for more detail.
2014-09-03 14:29:48 [Information] All modal messages are now closed.
can anyone help this?
Thanks in advance,
Hi Chintan,
I've already installed MR 8.5(1), but the error still occurs when installing MR 8.5(4)
The Log is :
2014-09-02 18:13:28 [Information] Logging initialized. Log File: C:\Temp\Maintenance Release ICM8.5(4)\20140902_181328_Maintenance Release ICM8.5(4).log
2014-09-02 18:13:28 [Information] Displaying new modal message, buffer empty: Initializing Patch Installer
2014-09-02 18:13:28 [Information] Manifest file location: C:\Users\ADMINI~1\AppData\Local\Temp\2\{0F8C826B-7BE2-4513-81D8-1C3FC1D25DD9}\{0202A80B-FA3B-48B1-A64F-62AD902E62F9}\PatchManifest.ini
2014-09-02 18:13:28 [Information] Patch Information folder is C:\icm\PatchInfo_ICM_8_5_4_0_0_0_336
2014-09-02 18:13:28 [Information] Initializing Version checking data structures with data from current system and patch.
2014-09-02 18:13:28 [Information] CloseWindow: Now in; Window=Cisco Unified ICM/Contact Center Enterprise & Hosted Installation
2014-09-02 18:13:28 [Information] All modal messages are now closed.
2014-09-02 18:13:28 [Information] Checking whether current installed patchs is the one this installer is attempting to remove.
2014-09-02 18:13:28 [Error] The latest installed patch ICM_8_5_1_0_0_0_465 does not match this uninstall program.
This later patch must be removed before this uninstall can be run.
2014-09-02 18:13:28 [Information] Installer cleaning up and aborting.
2014-09-02 18:13:28 [Error] See the installer log for more detail.
2014-09-02 18:13:53 [Information] Cleaned out modal message buffer and stack.
Then I uninstall the MR 8.5(1), then try to install MR 8.5(3),
I've successfully install the MR 8.5.(3), then I try to install the MR 8.5(4), but the error still occurs,
The Log is :
2014-09-02 19:19:26 [Information] Logging initialized. Log File: C:\Temp\Maintenance Release ICM8.5(4)\20140902_191926_Maintenance Release ICM8.5(4).log
2014-09-02 19:19:26 [Information] Displaying new modal message, buffer empty: Initializing Patch Installer
2014-09-02 19:19:26 [Information] Manifest file location: C:\Users\ADMINI~1\AppData\Local\Temp\2\{FF1FBA60-1E9C-4068-A0E0-0704D8C43A5F}\{0202A80B-FA3B-48B1-A64F-62AD902E62F9}\PatchManifest.ini
2014-09-02 19:19:26 [Information] Patch Information folder is C:\icm\PatchInfo_ICM_8_5_4_0_0_0_336
2014-09-02 19:19:26 [Information] Initializing Version checking data structures with data from current system and patch.
2014-09-02 19:19:26 [Information] CloseWindow: Now in; Window=Cisco Unified ICM/Contact Center Enterprise & Hosted Installation
2014-09-02 19:19:26 [Information] All modal messages are now closed.
2014-09-02 19:19:26 [Information] Checking whether current installed patchs is the one this installer is attempting to remove.
2014-09-02 19:19:26 [Error] The latest installed patch ICM_8_5_3_0_0_0_170 does not match this uninstall program.
This later patch must be removed before this uninstall can be run.
2014-09-02 19:19:26 [Information] Installer cleaning up and aborting.
2014-09-02 19:19:26 [Error] See the installer log for more detail.
2014-09-02 19:19:49 [Information] Cleaned out modal message buffer and stack.
I haven't try to install MR 8.5(2),
is it must to install 8.5(2) first to upgrade 8.5(4) ?
Thanks
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Thanks!To the individual who proposed this as an answer to my problem: It's not even applicable. I specifically stated that I was trying to avoid doing a clean installation (at least without knowing more about the problem at hand). An answer saying to do the thing
you're trying to avoid doing is not an answer. You can see my last reply for the current status of this issue. 6-8 hour blocks of time in which I can't use my computer (as is required to install build 10041) aren't super common for me, but I haven't abandoned
this thread. There have simply been no more updates. If your motivation as a mod was that you simply don't like there being unanswered threads on this forum, then perhaps you could attempt to contribute rather than arbitrarily marking the first reply as an
answer.
I will continue to update this thread as I try new things and get more information.
Thank you. -
I am receiving errors when installing Oracle Client 10.2.0.2.0 (Administrator) on zLinux. During the install I receive two notifications for File Not Found when the installer tries to create the link for lib32/libclntsh.so.10.1. I hit ignore on the pop-ups and the install completes. The Oracle Net Configuration Assistant then fails to launch with the following error:
Output generated from configuration assistant "Oracle Net Configuration Assistant":
Command = /opt/oracle/product/10.2.0/db_1/bin/netca /orahome /opt/oracle/product/10.2.0/db_1 /orahnam Oracle_home /instype custom /inscomp client,oraclenet,ano /insprtcl tcp /cfg local /authadp NO_VALUE /nodeinfo NO_VALUE /responseFile /opt/oracle/product/10.2.0/db_1/network/install/netca_clt.rsp
UnsatisfiedLinkError exception loading native library: njni10
Configuration assistant "Oracle Net Configuration Assistant" failed
The "/opt/oracle/product/10.2.0/db_1/cfgtoollogs/configToolFailedCommands" script contains all commands that failed, were skipped or were cancelled. This file may be used to run these configuration assistants outside of OUI. Note that you may have to update this script with passwords (if any) before executing the same.
I have seen multiple threads relating to very similar errors, but none of the fixes that were suggested have worked. I have double checked the required Red Hat packages and made sure they were all installed on the server. All of the prerequisite checks for the installer are successful. Any assistance would be of most helpful!Worked with my Linux system admin and figured out that we were indeed missing some packages. There are 390 and 390x rpm's for Red Hat on System Z, i.e. 64 bit and 32 bit versions. Since we are running a 64 bit os some of those 32 bit packages did not get installed. Since our roles are split up, I am kind of blind as to the OS setup so I was not able to catch the problem. It is truly puzzling as to why Oracle would need 32 bit packages even though Oracle client is 64 bit. Regardless, after adding the 32 bit rpm's the installer was able to perform the linking operation that was failing, and the network configuration script ran successfully.
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Error after installing Oracle Enterprise Linux (Release 5) on Dell T 110
eth0 Link encap:Ethernet HWaddr 00:15:17:F7:81:53
inet addr:192.1.1.11 Bcast:192.1.1.255 Mask:255.255.255.0
inet6 addr: fe80::215:17ff:fef7:8153/64 Scope:Link
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:0 errors:0 dropped:0 overruns:0 frame:0
TX packets:220 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:100
RX bytes:0 (0.0 b) TX bytes:15868 (15.4 KiB)
Memory:dfcc0000-dfce0000
eth1 Link encap:Ethernet HWaddr B8:AC:6F:92:C2:0C
inet addr:192.1.1.9 Bcast:192.1.1.255 Mask:255.255.255.0
inet6 addr: fe80::baac:6fff:fe92:c20c/64 Scope:Link
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:263812 errors:0 dropped:0 overruns:0 frame:0
TX packets:58 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:18959341 (18.0 MiB) TX bytes:9476 (9.2 KiB)
Interrupt:169 Memory:dfbf0000-dfc00000
lo Link encap:Local Loopback
inet addr:127.0.0.1 Mask:255.0.0.0
inet6 addr: ::1/128 Scope:Host
UP LOOPBACK RUNNING MTU:16436 Metric:1
RX packets:1393 errors:0 dropped:0 overruns:0 frame:0
TX packets:1393 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:0
RX bytes:4035655 (3.8 MiB) TX bytes:4035655 (3.8 MiB)Any help please. I am a first time Linux user.
Thanks
A/AThis looks like a follow up of Re: Error after installing Oracle Enterprise Linux (Release 5) on Dell T 110
Can you give more details what you are trying to do or trying to accomplish. Where are you trying to ping to?
It could be that you have not defined your gateway or DNS server for name to IP mapping. What is the output of
# netstat -rn
# cat /etc/resolv.conf -
Getting an "installer failed to initialize" error when installing CS5 from CD
Getting an "installer failed to initialize" error when installing CS5 from CD
Mac OS X Version 10.7.5Try using the Adobe Creative Suite Cleaner Tool
helps resolve installation problems for CS3 thru CS6 and for Creative Cloud
http://www.adobe.com/support/contact/cscleanertool.html
If you continue to have problems getting the CD installation to work you can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site or else the download will not work properly.
CS5:
http://prodesigntools.com/all-adobe-cs5-direct-download-links.html
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