Error when trying to scan from my HP DeskJet 3050 J610 (com.apple.ImageCaptureCore -9929.)
When trying to use my HP DeskJet 3050 J610 series I get an error (com.apple.ImageCaptureCore -9929.) It can't scan. Anyone know how to fix it?
The error is ICReturnScannerFailedToSelectFunctionalUnit, but I am not sure what that means. Is there an HP disgnostic available? Are the drivers current? Maybe HP has some experience with this error.
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I keep getting an error when trying to scan
Hi!
I can not get my HP Photosmart C5180 all in one printer to scan my files. The preview.app keeps crashing, just like the scan.app and the other scanning application. I was hoping someone here could help me out, because I can't find a solution on the internet.
Here's my crash log:
Process: Preview [8885]
Path: /Applications/Preview.app/Contents/MacOS/Preview
Identifier: com.apple.Preview
Version: 5.5.1 (719.16)
Build Info: Preview-719016000000000~1
Code Type: X86-64 (Native)
Parent Process: launchd [166]
Date/Time: 2012-02-21 21:48:33.446 +0100
OS Version: Mac OS X 10.7.3 (11D50b)
Report Version: 9
Sleep/Wake UUID: E987D74B-06C7-46FA-BE2B-B02A00AD9D8C
Interval Since Last Report: 592413 sec
Crashes Since Last Report: 5
Per-App Interval Since Last Report: 99345 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID: F0436AEE-0384-4061-8BE4-0C22E11C657F
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
objc[8885]: garbage collection is OFF
*** error for object 0x7fc42cc028e8: incorrect checksum for freed object - object was probably modified after being freed.
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff93d8cce2 __pthread_kill + 10
1 libsystem_c.dylib 0x00007fff893ed7d2 pthread_kill + 95
2 libsystem_c.dylib 0x00007fff893dea7a abort + 143
3 libsystem_c.dylib 0x00007fff894004ac szone_error + 459
4 libsystem_c.dylib 0x00007fff894004e8 free_list_checksum_botch + 29
5 libsystem_c.dylib 0x00007fff89400625 tiny_free_list_remove_ptr + 158
6 libsystem_c.dylib 0x00007fff8940455d szone_free_definite_size + 1713
7 libsystem_c.dylib 0x00007fff8943d789 free + 194
8 com.apple.ImageIO.framework 0x00007fff904f7181 writeOnePng + 2399
9 com.apple.ImageIO.framework 0x00007fff904f73b1 _CGImagePluginWritePNG + 100
10 com.apple.ImageIO.framework 0x00007fff904dab74 CGImageDestinationFinalize + 147
11 com.apple.imageKit 0x00007fff8c0a420b -[IKScan writeImage:toImageURL:] + 327
12 com.apple.imageKit 0x00007fff8c0a36ab -[IKScan saveToFinalDestination:url:] + 469
13 com.apple.imageKit 0x00007fff8c0a34c7 -[IKScan applyImageCorrection:url:] + 1057
14 com.apple.imageKit 0x00007fff8c0a3094 -[IKScan rotateAndCrop:url:] + 2010
15 com.apple.ImageCaptureCore 0x00007fff8eeb940c -[ICScannerDevice handleImageCaptureEventNotification:] + 4642
16 com.apple.Foundation 0x00007fff9567bd32 __-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_1 + 47
17 com.apple.CoreFoundation 0x00007fff907f8aaa _CFXNotificationPost + 2634
18 com.apple.Foundation 0x00007fff95667fe7 -[NSNotificationCenter postNotificationName:object:userInfo:] + 65
19 com.apple.ImageCaptureCore 0x00007fff8ee885d5 -[ICCommandCenter handleNotificationEvent:replyEvent:] + 592
20 com.apple.ImageCaptureCore 0x00007fff8ee87c1d -[ICCommandCenter handleMachMessage:] + 236
21 com.apple.Foundation 0x00007fff95683ba5 __NSFireMachPort + 93
22 com.apple.CoreFoundation 0x00007fff907aee42 __CFMachPortPerform + 386
23 com.apple.CoreFoundation 0x00007fff907aecac __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 44
24 com.apple.CoreFoundation 0x00007fff907ae9db __CFRunLoopDoSource1 + 155
25 com.apple.CoreFoundation 0x00007fff907e5117 __CFRunLoopRun + 1895
26 com.apple.CoreFoundation 0x00007fff907e4676 CFRunLoopRunSpecific + 230
27 com.apple.HIToolbox 0x00007fff8ce5531f RunCurrentEventLoopInMode + 277
28 com.apple.HIToolbox 0x00007fff8ce5c5c9 ReceiveNextEventCommon + 355
29 com.apple.HIToolbox 0x00007fff8ce5c456 BlockUntilNextEventMatchingListInMode + 62
30 com.apple.AppKit 0x00007fff90d3df5d _DPSNextEvent + 659
31 com.apple.AppKit 0x00007fff90d3d861 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
32 com.apple.AppKit 0x00007fff90d3a19d -[NSApplication run] + 470
33 com.apple.AppKit 0x00007fff90fb8b88 NSApplicationMain + 867
34 com.apple.Preview 0x000000010631ddb4 0x10631c000 + 7604
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff93d8d7e6 kevent + 10
1 libdispatch.dylib 0x00007fff8bc8c5be _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x00007fff8bc8b14e _dispatch_mgr_thread + 54
Thread 2:: CVDisplayLink
0 libsystem_kernel.dylib 0x00007fff93d8cbca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff893ef2a6 _pthread_cond_wait + 890
2 com.apple.CoreVideo 0x00007fff89e8f63f CVDisplayLink::waitUntil(unsigned long long) + 279
3 com.apple.CoreVideo 0x00007fff89e8eaa5 CVDisplayLink::runIOThread() + 559
4 com.apple.CoreVideo 0x00007fff89e8e85d _ZL13startIOThreadPv + 148
5 libsystem_c.dylib 0x00007fff893eb8bf _pthread_start + 335
6 libsystem_c.dylib 0x00007fff893eeb75 thread_start + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff93d8d192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff893ed594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff893eeb85 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff93d8d192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff893ed594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff893eeb85 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff65f19b28 rdx: 0x0000000000000000
rdi: 0x0000000000000907 rsi: 0x0000000000000006 rbp: 0x00007fff65f19b50 rsp: 0x00007fff65f19b28
r8: 0x00007fff78ff0fb8 r9: 0x0000000000000000 r10: 0x00007fff93d8cd0a r11: 0xffffff80002d8220
r12: 0x000000010658e000 r13: 0x000000010b161000 r14: 0x00007fff78ff3960 r15: 0x000000010b1610c0
rip: 0x00007fff93d8cce2 rfl: 0x0000000000000246 cr2: 0x000000010c6e7000
Logical CPU: 0
Binary Images:
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0x10ba08000 - 0x10ba08ff5 +cl_kernels (??? - ???) <BDD999BD-3D5C-4E96-AEC7-0AAE68A3DD90> cl_kernels
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0x7fff8954e000 - 0x7fff895d3ff7 com.apple.Heimdal (2.1 - 2.0) <3758B442-6175-32B8-8C17-D8ABDD589BF9> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x7fff895d4000 - 0x7fff89622fff libauto.dylib (??? - ???) <D8AC8458-DDD0-3939-8B96-B6CED81613EF> /usr/lib/libauto.dylib
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0x7fff91c9a000 - 0x7fff91cb0ff7 com.apple.ImageCapture (7.0 - 7.0) <69E6E2E1-777E-332E-8BCF-4F0611517DD0> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
0x7fff91cb6000 - 0x7fff91cf6fff libtidy.A.dylib (??? - ???) <E500CDB9-C010-3B1A-B995-774EE64F39BE> /usr/lib/libtidy.A.dylib
0x7fff91cf7000 - 0x7fff91d3dff7 libcurl.4.dylib (7.0.0 - compatibility 7.0.0) <01DD0773-236C-3AC3-B43B-07911F458767> /usr/lib/libcurl.4.dylib
0x7fff91d54000 - 0x7fff91d55fff libdnsinfo.dylib (395.6.0 - compatibility 1.0.0) <718A135F-6349-354A-85D5-430B128EFD57> /usr/lib/system/libdnsinfo.dylib
0x7fff91f11000 - 0x7fff91f13ff7 com.apple.print.framework.Print (7.1 - 247.1) <8A4925A5-BAA3-373C-9B5D-03E0270C6B12> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x7fff9200b000 - 0x7fff9200ffff libmathCommon.A.dylib (2026.0.0 - compatibility 1.0.0) <FF83AFF7-42B2-306E-90AF-D539C51A4542> /usr/lib/system/libmathCommon.A.dylib
0x7fff920e9000 - 0x7fff920ecfff com.apple.help (1.3.2 - 42) <AB67588E-7227-3993-927F-C9E6DAC507FD> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
0x7fff920ed000 - 0x7fff9235bff7 com.apple.QuartzComposer (5.0 - 236.3) <F8B96724-2550-32FE-9DE4-22AC7A6C0942> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzComposer.framework/Versions/A/QuartzComposer
0x7fff92384000 - 0x7fff92426ff7 com.apple.securityfoundation (5.0 - 55107) <6C2E7362-CB11-3CBD-BB1C-348E4B10F25A> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
0x7fff92465000 - 0x7fff92468fff com.apple.AppleSystemInfo (1.0 - 1) <598ADC13-C994-3579-A885-0D6658DDD564> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSystemInfo
0x7fff92469000 - 0x7fff92469fff com.apple.vecLib (3.7 - vecLib 3.7) <9A58105C-B36E-35B5-812C-4ED693F2618F> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x7fff9246a000 - 0x7fff9249aff7 com.apple.DictionaryServices (1.2.1 - 158.2) <3FC86118-7553-38F7-8916-B329D2E94476> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
0x7fff9249b000 - 0x7fff924bffff com.apple.RemoteViewServices (1.3 - 44) <21D7A0E7-6699-37AB-AE6C-BF69AF3D61C2> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServices
0x7fff924c0000 - 0x7fff925ccfff libcrypto.0.9.8.dylib (44.0.0 - compatibility 0.9.8) <3A8E1F89-5E26-3C8B-B538-81F5D61DBF8A> /usr/lib/libcrypto.0.9.8.dylib
0x7fff925ed000 - 0x7fff925fbfff com.apple.NetAuth (1.0 - 3.0) <F384FFFD-70F6-3B1C-A886-F5B446E456E7> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x7fff9263a000 - 0x7fff92665fff libpcre.0.dylib (1.1.0 - compatibility 1.0.0) <7D3CDB0A-840F-3856-8F84-B4A50E66431B> /usr/lib/libpcre.0.dylib
0x7fff927bb000 - 0x7fff92b59fef com.apple.MediaToolbox (1.0 - 705.61) <F48F2150-0573-354C-BBB2-BA52DD0FD0AB> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x7fff92b5a000 - 0x7fff92c54ff7 com.apple.DiskImagesFramework (10.7.3 - 331.3) <57A7E46A-5AA4-37FF-B19C-5337CCBCA0CA> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
0x7fff92c55000 - 0x7fff92c98ff7 libRIP.A.dylib (600.0.0 - compatibility 64.0.0) <85D00F5C-43ED-33A9-80B4-72EB0EAE3E25> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x7fff92c99000 - 0x7fff9342dfef com.apple.CoreAUC (6.11.04 - 6.11.04) <FFC336DF-C71F-3C93-8E93-5CBD9EEAE940> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x7fff935c0000 - 0x7fff935caff7 liblaunch.dylib (392.18.0 - compatibility 1.0.0) <39EF04F2-7F0C-3435-B785-BF283727FFBD> /usr/lib/system/liblaunch.dylib
0x7fff9364a000 - 0x7fff93872fe7 com.apple.CoreData (104.1 - 358.13) <F1DA3110-C4DF-3F0A-A057-AEE78DE8C99D> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff93873000 - 0x7fff9390dff7 com.apple.SearchKit (1.4.0 - 1.4.0) <4E70C394-773E-3A4B-A93C-59A88ABA9509> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
0x7fff9390e000 - 0x7fff93d3bfff libLAPACK.dylib (??? - ???) <4F2E1055-2207-340B-BB45-E4F16171EE0D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
0x7fff93d3c000 - 0x7fff93d75fe7 libssl.0.9.8.dylib (44.0.0 - compatibility 0.9.8) <79AAEC98-1258-3DA4-B1C0-4120049D390B> /usr/lib/libssl.0.9.8.dylib
0x7fff93d76000 - 0x7fff93d96fff libsystem_kernel.dylib (1699.22.73 - compatibility 1.0.0) <69F2F501-72D8-3B3B-8357-F4418B3E1348> /usr/lib/system/libsystem_kernel.dylib
0x7fff93f9a000 - 0x7fff9409ffff libFontParser.dylib (??? - ???) <0920DA16-2066-33E6-BF95-AD4B0F3C22B0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib
0x7fff940a0000 - 0x7fff940dafe7 com.apple.DebugSymbols (2.1 - 87) <ED2B177C-4146-3715-91DF-D99A8ED5449A> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols
0x7fff940db000 - 0x7fff94150ff7 libc++.1.dylib (19.0.0 - compatibility 1.0.0) <C0EFFF1B-0FEB-3F99-BE54-506B35B555A9> /usr/lib/libc++.1.dylib
0x7fff94151000 - 0x7fff9482cff7 libclh.dylib (4.0.3 - 4.0.3) <29108026-20C1-3BF9-A43F-0986E0430FF0> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/libclh.dylib
0x7fff9482d000 - 0x7fff9485afff com.apple.quartzfilters (1.7.0 - 1.7.0) <ED846829-EBF1-3E2F-9EA6-D8743E5A4784> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters.framework/Versions/A/QuartzFilters
0x7fff948a5000 - 0x7fff948a7fff libCVMSPluginSupport.dylib (??? - ???) <B2FC6EC0-1A0C-3482-A3C9-D08446E8713A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dylib
0x7fff948a8000 - 0x7fff94903ff7 com.apple.HIServices (1.11 - ???) <DE8FA7FA-0A41-35D9-8473-5104F81DA934> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x7fff9499a000 - 0x7fff94a7cfff com.apple.CoreServices.OSServices (478.37 - 478.37) <1DAC695E-0D0F-3AE2-974F-A173E69E67CC> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
0x7fff94a7d000 - 0x7fff94a86ff7 libsystem_notify.dylib (80.1.0 - compatibility 1.0.0) <A4D651E3-D1C6-3934-AD49-7A104FD14596> /usr/lib/system/libsystem_notify.dylib
0x7fff94a87000 - 0x7fff94cfafff com.apple.CoreImage (7.93 - 1.0.1) <0B7D855E-A2B6-3C14-A242-2CF2165C6E7E> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework/Versions/A/CoreImage
0x7fff94cfb000 - 0x7fff94d63ff7 com.apple.audio.CoreAudio (4.0.2 - 4.0.2) <DFD8F4DE-3B45-3A2E-9CBE-FD8D5DD30923> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff951f8000 - 0x7fff951f8fff com.apple.Cocoa (6.6 - ???) <021D4214-9C23-3CD8-AFB2-F331697A4508> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff95231000 - 0x7fff95663fef com.apple.VideoToolbox (1.0 - 705.61) <1A70CA82-C849-3033-8598-37C5A72637CC> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x7fff95664000 - 0x7fff95664fff com.apple.Accelerate (1.7 - Accelerate 1.7) <82DDF6F5-FBC3-323D-B71D-CF7ABC5CF568> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff95665000 - 0x7fff9597eff7 com.apple.Foundation (6.7.1 - 833.24) <6D4E6F93-64EF-3D41-AE80-2BB10E2E6323> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff95aec000 - 0x7fff95dcefff com.apple.security (7.0 - 55110) <252F9E04-FF8A-3EA7-A38E-51DD0653663C> /System/Library/Frameworks/Security.framework/Versions/A/Security
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 5
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 34384
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=204.3M resident=129.7M(64%) swapped_out_or_unallocated=74.6M(36%)
Writable regions: Total=110.4M written=15.8M(14%) resident=76.2M(69%) swapped_out=0K(0%) unallocated=34.2M(31%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 3148K
CG image 4K
CG raster data 1160K
CG shared images 3448K
CoreAnimation 7484K
CoreGraphics 20K
CoreImage 2248K
CoreServices 3328K
IOKit 30.6M
MALLOC 39.2M
MALLOC guard page 48K
Memory tag=240 4K
Memory tag=242 12K
Memory tag=251 88K
OpenCL 44K
OpenGL GLSL 1372K
OpenGL GLSL (reserved) 128K reserved VM address space (unallocated)
STACK GUARD 56.0M
Stack 10.0M
VM_ALLOCATE 16.3M
__CI_BITMAP 80K
__DATA 22.3M
__IMAGE 528K
__LINKEDIT 48.6M
__RC_CAMERAS 232K
__TEXT 155.7M
__UNICODE 544K
mapped file 40.5M
shared memory 2052K
=========== =======
TOTAL 444.5M
TOTAL, minus reserved VM space 444.4M
Model: MacBookPro7,1, BootROM MBP71.0039.B0E, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.62f6
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533654465238432D47372020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533654465238432D47372020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.100.98.75.19)
Bluetooth: Version 4.0.3f12, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: Hitachi HTS545025B9SA02, 250,06 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: My Passport 0730, 0x1058 (Western Digital Technologies, Inc.), 0x0730, 0x24100000 / 3
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24600000 / 2
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26100000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8213, 0x06610000 / 5
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x06500000 / 3
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0237, 0x06300000 / 2
I hope somebody can help me.That's definitely enough to start.
It sure seems like it should work...and then I saw that you're using a router. It could very well be that the router is the weak link here.
Instead connecting to your network router, try using a direct USB connection from your MBP. If that doesn't work, you read this post, which may be relevant to your problem:
http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/Scanning-from-Mac-10-7-fa ils-after-all-recommendations-Not-ready/td-p/1287003
It seems you're up to date with software. Post with your results. -
Consistent 8007 error when trying to download from iTunes / App Store on my iMac.
Hi I get a consistent 8007 error when trying to download on my iMac. Yet can download and it works fine via Apple TV. I'm also having issues downloading on the App Store. I've checked the date and time, firewall and everything else seems to be fine. I can't uninstall iTunes as am running OSX 10.8.4 and am not tech confident enough to run this via terminal. Help!
I tried switching off Apple tv and when reconnected after 30 sec. Or so, it continued downloading
-
BlackBerry Desktop Software error when trying to run from my computer desktop
Hi: I have installed the BlackBerry Desltop Software ver 6.0 on my Dell Dimension 4700 PC @3.4 GHz which runs Windows XP Professional Version 2002 with Service Pack 3 and has 1GB of RAM.
Each time I have tried to start the software from the desktop icon, I receive an error message saying that BlackBerry Desktop Software has encountered a problem and need to close.
Has anyone else encountered this problem and if so, how did you resolve it? Any assistacne would be most appreciated as I wish to synch my Torch with Outlook 2003 for contacts and appointments!!
ThanksHello,
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported that there are more registry keys to remove than are discussed in that KB
Others have reported the use of a registry cleansing tool to also be helpful
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchronizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
Hi,
I have an HP OfficeJet 6700 Premium printer connected via wireless to my iMac running the latest version of OS X Lion. I can print with no problems but when I try to scan using HP Scan 3 I get the "Scanner communication cannot be established" error plus the following additional information...
"HP Officejet 6700 is currently unavailable. Ensure your device is powered on, check the connection, and ensure your network is functioning properly. If these conditions are correct, restart the device and try scanning again"
Scan to Computer in HP Utility is enabled and other features as well and they work fine but when I use HP Scan 3 to scan there's no way I could get it to work. I tried rebooting my iMac and the printer. Also I have the latest drivers and firmware installed. Please advice.
Yours,
RamónIs the HP software on your Mac the right version for Lion?
Download and install this: http://support.apple.com/kb/DL907
Try scanning from Image Capture in your Applications folder. Select your scanner on the left, then click "Show Details" and finally "Overview" to start the process.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP -
I updated my system from Snow Leopard to Lion 7.3.1
Wanted to login from remote computer and then enabled the remote login in Preferences/Sharing, but when trying to login I get the error ssh_exchange_identification also if I try to login from my machine with ssh username@localhost.
I tried all what I could find on internet forums, but nothing changed.
Please help!!
DanielaHi Linc
here is the output of ssh -vvv localhost
OpenSSH_5.6p1, OpenSSL 0.9.8r 8 Feb 2011
debug1: Reading configuration data /etc/ssh_config
debug1: Applying options for *
debug2: ssh_connect: needpriv 0
debug1: Connecting to localhost [::1] port 22.
debug1: Connection established.
debug3: Not a RSA1 key file /Users/danielamaurizio/.ssh/id_rsa.
debug2: key_type_from_name: unknown key type '-----BEGIN'
debug3: key_read: missing keytype
debug3: key_read: missing whitespace
debug3: key_read: missing whitespace
debug3: key_read: missing whitespace
debug3: key_read: missing whitespace
debug3: key_read: missing whitespace
debug3: key_read: missing whitespace
debug3: key_read: missing whitespace
debug3: key_read: missing whitespace
debug3: key_read: missing whitespace
debug3: key_read: missing whitespace
debug3: key_read: missing whitespace
debug3: key_read: missing whitespace
debug3: key_read: missing whitespace
debug2: key_type_from_name: unknown key type '-----END'
debug3: key_read: missing keytype
debug1: identity file /Users/danielamaurizio/.ssh/id_rsa type 1
debug1: identity file /Users/danielamaurizio/.ssh/id_rsa-cert type -1
debug1: identity file /Users/danielamaurizio/.ssh/id_dsa type -1
debug1: identity file /Users/danielamaurizio/.ssh/id_dsa-cert type -1
ssh_exchange_identification: Connection closed by remote host
[1]+ Done edit sshd_config
The following line comes from /var/log/secure.log
May 23 04:59:46 <danielamaurizio> sshd[2267]: fatal: /var/empty must be owned by root and not group or world-writable.
but I'm not sure if it's want you asked me; the owner of /var/empty is root of group sys.
By the way I had a problem that Lion cancelled the owner root and I had to use System Preferences User and groups to add root again, with the result that now I can use only the comman "su root" and not "sudo anycommand" anymore.
Thanks for halp and cheers
daniela -
Error When Trying to Restore from iTunes Backup
I had to erase and re-install the operating system. I thought I had iTunes covered by burning an iTunes backup to a CD, but when trying to restore iTunes from the CD it will restore a few songs and then give an error message that it was unable to read or write to my hard drive. I looks as though it restored the music that I owned and put on the computer but not the tunes I had purchased from the iTunes store and not the playlists. I did not know enough to burn the /music file. Is there anything I can do to get the burned CD to restore?
Contacts are not part of the backup. They are seperate and either you need to sync them with an email program such as outlook or use icloud mail,contacts, and calendars on the phone. Unless you did that then the contacts are gone.
-
Error when Trying to Upgrade from 8.1.7.4 to 10.2.0.3
Hello -
I am getting this error, when attempting to run the ultu102i script in preparation for an upgrade to 10g:
SQL> @utlu102i
DECLARE
ERROR at line 1:
ORA-01403: no data found
ORA-06512: at line 1560
I have upgraded many databases to 10g from 8i, and have never seen this error before. I have the database started as 8i, and my environment set up as 8i (ORACLE_HOME, etc), and then I try to run teh utlu102i script that is within the /rdbms/admin directory of the 10g software home location.
Any ideas are greatly appreciated.
Thanks!edit the utlu102i and utl102x.sql scripts and comment out the following two statements.
SELECT value INTO db_undo FROM v$parameter
WHERE name = 'undo_management';
SELECT value INTO db_undo_tbs FROM v$parameter
WHERE name = 'undo_tablespace';
this ones in metalink, i came accross it when upgrading to 10.2.0.3 i think its a new bug in this pathcset.
metalink noteid is: 407031.1
Message was edited by:
chris_c -
ENVY 5530 All in One not founf when trying to scan from Printer Assistant
I just purchased and installed (online) HP ENVY5530. It will print, but will not scan from the desk top ,Printer assistant nor from the printer to the computer. message comes up "The HP ENVY5530 series wasn not found." I've tried the print scan doctor and also uninstalled and installed again still doesn't scan. Any ideas?
Hi 3412, Ok, open Add/Remove from Control Panel, and then uninstall everything associated with this printer. Once you have it uninstalled reboot the computer. Download and run the following Utility to assist with getting the printer installed to your computer. Let me know if you continue to have issues? The HP Printer Install Wizard for Windows was created to help Windows 7 and Windows 8 users download and install the latest and most appropriate HP software solution for their HP Printer.
Simply run the tool and follow the on-screen instructions.
NOTE: The HP Printer Install Wizard for Windows does not support Windows RT for ARM-based tablets or computers. Installation of additional printing software is not required. HP recommends that users utilize the print capabilities already included in Windows RT. HP Printer Install Wizard for Windows -
I have around 400,000 photos of 15 years so given the high number, I organized all my photos into 6 catalogs to avoid potential problems. All the photos and the catalogs are in a 4TB Seagate external hard drive. I use Adobe Lightroom 5 and I use a PC with the latest Windows Office 2013.
I wanted to have a NEW Catalog of all my rated 1 Star+ photos of all the years in a single Catalog. So I created what I called Star+ Catalog and I was told the best option is to import a Catalog at a time and given that there is no means to filter importing only Stared photos, I would import all the photos and then delete all the UnStared photos. I did that for Catalog Year 2014 but at the end gave me the message: "lightroom could not import this catalog because of an unknown error". It actually had imported around 40k photos from about 50k total. I tried again and again and every time I end up with the same thing. I created another new Catalog and stared from scratch and the same ting happened: the ONLY EXACT 40k or so photos were imported and the rest were not!! When I imported Catalog Year 2013 of around 45k photos, it worked perfectly. But when I imported Catalog Year 2012 of 35k photos, the same thing happened!!
I then tried exporting the needed photos to a new Catalog and that worked. But then when I try to import them again from my Master *+ Catalog I get the same error again!!
I also tried creating a new Master *+ Catalog and tried to import the Catalogs of each year into it and the same error happened again!!!
Any advice: 1) on how to solve this? and 2) if there is a better and easier way to create this Master Catalog of All Stared Photos of All my Catalogs?This is a duplicate thread - see here
-
I have around 400,000 photos of 15 years so given the high number, I organized all my photos into 6 catalogs to avoid potential problems. All the photos and the catalogs are in a 4TB Seagate external hard drive. I use Adobe Lightroom 5 and I use a PC with the latest Windows Office 2013.
I wanted to have a NEW Catalog of all my rated 1 Star+ photos of all the years in a single Catalog. So I created what I called Star+ Catalog and I was told the best option is to import a Catalog at a time and given that there is no means to filter importing only Stared photos, I would import all the photos and then delete all the UnStared photos. I did that for Catalog Year 2014 but at the end gave me the message: "lightroom could not import this catalog because of an unknown error". It actually had imported around 40k photos from about 50k total. I tried again and again and every time I end up with the same thing. I created another new Catalog and stared from scratch and the same ting happened: the ONLY EXACT 40k or so photos were imported and the rest were not!! When I imported Catalog Year 2013 of around 45k photos, it worked perfectly. But when I imported Catalog Year 2012 of 35k photos, the same thing happened!!
Any advice: 1) on how to solve this? and 2) if there is a better and easier way to create this Master Catalog of All Stared Photos of All my Catalogs?OK, my starting point is that LR can happily contain 400000+ photos, and it's a mistake to create a 1 star plus catalogue as you suggest. Instead, I'd recommend you create a master catalogue of all your photos, which you can then query however you want - 2 star, or a certain keyword, or with "xyz" in the title etc.
If you are intent on going that way, you could try a slight change from what you've done so far. Instead of trying to import an entire catalogue and then delete no-star pictures, take the 2014 and 2012 catalogues and select only the 1 star photos. Then do an Export as Catalog for these items, and import the 2014-1star and 2012-1star into your new catalogue. That may get you past the problem images which I suspect are the problem.
If that doesn't work, or if you follow my initial advice, you're going to need to identify the image where the failure occurs. You may have a corrupt image file, and replacing it from your backup may be sufficient to resolve the problem. Alternatively, it may be a corrupt record in the catalogue, and in this case it may be sufficient to remove the image from the catalogue and import it again. You might try selecting everything in the 2014 catalogue and seeing if you can do an Export as Catalog, creating a clean 2014, and deleting 2014's previews folder might also get rid of a potential problem. Something else is to try the Export as Catalog for images 1-40000, then a second Export as Catalog for images 40002-50k.
So a few things you'll need to try, rather than a magic bullet, and a recommendation to change the underlying direction.
John -
Error When Trying to scan acrobat 9 pro
I have Acrobat 9 trial version, and a workcentre M20i and the Windows 7 I have a problem and is that when I trying to scann a paper Adobe send me an error message and then close. I installed the win 7 new driver for the scanner. Another tip is that I can scan in other programs. Please helpme with this problem. I need buy the Acrobat but if not function for scan documents.
Hi,
Which version of Acrobat do you have ?
(Launch Acrobat and Go to Acrobat->About Adobe Acrobat menu item and check the version )
Also, can you ping following urls ?
armmf.adobe.com
armdl.adobe.com
ardownload.adobe.com
Are these urls reachable ?
Also, you can check the contents of host file /etc/defaults/host to see that none of the ips are redirected.
One more thing that you could try:
If you have firewall on, could you please disable the firewall and then try the update. Does it works now ? -
I'm using the interface (Firmware V1.24) on a D-Link DPR-1260 Print Server, connected to an Epson Printer/Scanner. When I hit the "Scan" button, I get an "uncaught exception" error. This firmware has been working for years (at least back to Firefox 3.x), but no longer works with Firefox V6.0
Nothing really, but... The firmware runs in a web browser. It's been working fine for years and no longer works since I got the latest version of Firefox. It does, however, still work in IE (V9) so I do have a way to use my existing hardware.
I tried D-Link and Google search for any information about this, but came up empty. I was hoping that there might be similar problems with other software with Firefox 6.0.2 and someone might have a work-around or there might be a patch coming soon. At the very least, someone associated with Firefox might be interested that they've apparently broken something that used to work.
Maybe you are looking for
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