Error when updating itunes and now it won't reinstall

When i was updating there was an error, now i've had to uninstall and it won't install again saying it can't load the C drive library. Any ideas what to do?

Solving the iTunes Installation Problems in Windows
1. Apple has posted their solution here: iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue.
2. If the Apple article does not fully resolve the problem for you, then try Troubleshooting issues with iTunes for Windows updates - MSVCR80.

Similar Messages

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    I tried to update itunes and now it won't open, how do I fix it?  Will uninstalling and reinstalling erase my library?

    Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
    Remove all of these items in the following order:
    Apple Software Update
    Apple Mobile Device Support (if this won't uninstall move on to the next item)
    Apple Application Support
    Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
    The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
    Please note:
    Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
    HT1925: Removing and Reinstalling iTunes for Windows XP
    HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8

  • Updated itunes and now it won't play any of my music, updated itunes and now it won't play any of my music

    i updated my itunes, and now it won't play any of my music. i tried deleting it and reinstalling itunes, but it still is doing the same thing: whenever i click on a song, it looks like it's going to play (and my thing starts scrobbling it) but it just doesn't play the song, ever. it sits there, with the play button played. i am so frustrated with itunes, and i have no idea how to resolve this.

    Hi ryanmar,
    If you are having issues with audio playback in iTunes for Windows, you may find the following article helpful:
    iTunes and QuickTime for Windows: Audio does not play or plays incorrectly
    - Brenden

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    This didn't happen until after I was attempting to restore my iPad.  Restore was unsuccessful.  It suggested I make sure I was up to date on upgrades and restart.  I did and now it won't start again so I can attempt to restore my iPad.

    Do you get an error message when you try to launch iTunes? If so, what does it say? (Precise text, please.)

  • Updated itunes and now it won't work

    I just updated my itunes and now it says that my copy of itunes is corrupted or did not install properly. I had no problems earlier today when using itunes and I have no idea what the problem could be.

    Hi vargack!
    I have an article here for you that may provide some relevant information to your issue. This article deals with all manner of installation issues with iTunes, and can be found right here:
    Trouble installing iTunes or QuickTime for Windows
    Thanks for coming to the Apple Support Communities!

  • Updated itunes and now it won't recognize my i4s

    I updated my itunes to the newest version and now it won't recognize my ipods or my new 4s phone. What the heck??? HELP ME!!!

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  • Error when updating itunes.  now no itunes access

    I get the following error when I open itunes now:
    Runtime error! R6034 Please contact the application's support team for more information.
    I assume that means Apple.  I tried everything mentioned on the support community and nothing helps.  Suggestions?!  I REALLY don't want to lose my music.  Well, I know I won't lose it but I would love to get more !

    I'm having the same problem.  Looks like iTunes Match is broken.  It works on my iPhone, but not on either of my PCs.  I'm not sure when the problem started but I noticed it this evening.  Can't have been more than a day or 2 since I last updated Match and it worked fine. I should also add that iTunes itself is acting wonky, Sync doesn't work right, etc.  I'm sure it's all related and is a glitch in the Apple servers.  Happens every time there's a major release of iTunes.  I do wish they'd spend more time testing before they release a buggy upgrade, but alas, it never seems to be done that way.
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  • Updated iTunes and now it won't open on my computer

    I just did the OS X update and then the iTunes update and now my iTunes won't open on my Mac mini. I click the icon and it doesn't do anything and I even tried opening it in my applications folder and it still won't come up. Is anyone else having this problem and if so, how do I fix it?

    I had this and managed to fix it:
    Download iTunes from
    Open the Terminal
    Run "sudo rm -r /Applications/"
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  • Just Updated iTunes and Now it won't read my iPod

    I have an iPod nano. I just updated the latest version of iTunes. Now, when I plug in the iPod to my laptop I get an error message which says "The iPod Cassandra cannot be used because it requires iTunes version 4.9 or later." What can i do to be able to load my music??

    Hi, have also installed the latest iPod Software Update?

  • I had to uninstall my iTunes and now it won't reinstall, I just keep getting error messages

    After the last iTunes update, I could no longer access iTunes on my Windows desktop computer.  I tried to repair it, but kept getting error messages.  I uninstalled iTunes and rebooted my computer and then reinstalled it. I got some kind of error message during installation (about an Apple mobile device) and I still keep getting the same error message:  Runtime error.  Program c:/Program Files (x86)/iTunes/iTunes.exe R6034, An application has made an attempt to load the C runtime library incorrectly.  Please contact the applications support team for more information.
    How do I get iTunes back on my computer so that I can use my files?

    Solving the iTunes Installation Problems in Windows
    1. Apple has posted their solution here: iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue.
    2. If the Apple article does not fully resolve the problem for you, then try Troubleshooting issues with iTunes for Windows updates - MSVCR80.

  • I updated iTunes and now it won't work

    So I just updated iTunes to 11.1.4. and ever since I did that my iPod is not seen in iTunes source list. I reset my iPod, my computer, everything and nothing is working. PLEASE HELP THIS IS MAKING ME MAD!!!!!

    Try the remaining items of:
    iOS: Device not recognized in iTunes for Windows
    I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    New cable and different USB port?
    Runs this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Try on another computer to help determine if computer or iPod problem

  • HELP!! Updated iTunes and now it won't work

    I just updated itunes & quicktime. I can't open itunes, it tells me that I need to have quicktime 7.0.3. which I do. It tells me to reinstall which I've done 3 times.
    Thank you!

    hello Illinois!
    I can't open itunes, it tells me that I need to have quicktime 7.0.3. which I do.
    hmmm. is that message saying that you have 7.0d0 installed?
    if so, what we're going to try is a careful standalone QT 7.0.4 install. (that's the version of QT which you are supposed to be getting in an itunes, or, as of this afternoon, an itunes installer bundle.)
    download and save the QT 7.0.4 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
    Quicktime 7.0.4 Standalone Installer
    if the standalone QT install goes through okay, will your itunes launch properly?
    love, b

  • Updated ITunes and now it won't coonect to the internet

    Everything else on my computer works fine, including the internet and nothing has changed. What can I do?????
    Dell   Windows XP  

    OK -- I'm back. I am the original poster on this thread.
    In brief ---the status is "No Change". Note that technically I can connect to iTunes via the Internet, but it's useless -- I can't buy anything.
    Since my last posting I have uninstalled iTunes version After the uninstall I re-booted and verified that it was truly gone. Note however, my library of downloaded music remained OK. That was a relief.
    I installed the prior version, and subsequently found the same problem. To summarize, iTunes works in all respects, except for the ability to purchase music from iTunes. In fact, the performance is fine -- it's as fast as ever, which is actualy kind of slow, but still bearable.
    I've given my Registry a thorough scrubbing (I'm very compter literate), all to no avail.
    I also ran an interesting test -- On one attempt to purchase (the "Buy Now" button, I deliberately entered an incorrect password. iTunes IMMEDIATELY flagged it as NG, after which I entered the correct password, and iTunes seemingly started to download my purchase.
    But it didn't --
    My favorite error message is this one --
    “Could not purchase the items in your cart.
    An unknown error occurred. (-50)
    There was an error in the Music Store.
    Please try again later.”
    Believe it or not, this error makes me laugh, even as I grit my teeth. With this messaye Apple clearly inicates that (a) the problem is their fauilt, and (b) they don't understand it any better than we do.
    HERE IT IS -- Apple is in busines with iTunes to sell music, but they have an error that (a) totally blocke that capability, (b) they admit it is their fault, (c) they don;t know what to do, and (d) they screw the customer.
    An UNKNOWN ERROR ? Come on, Apple -- in well written, robust software there ain't no such thing. This message just indicates that the people at iTunes are clueless about their software. Who developed it?
    Another thing -- the error message tends to vary among three different messages. Is Apple tweaking the operating software trying helplessly to make it work? Seems like that is the case. Well, in a high quality software environment you DO NOT tweak the on-line system. You have an offline develoment and test environment with real software engineering tools. This is amateur stuff -- like software written by talanted, but totally inexperienced high school kids.
    This has been going on since the beginning of June.
    Apples promises reponses to eMails within 24 hours. No way. I have not received a single response so far.
    Their web site alludes to "World Class Support" Who is kidding who? We all know this is not so, but somehow I think Apple really believes it.
    Keep the replies coming. If this threaad gets big enough someone at Apple may actually read it. If it gets up to over a hundred replies PC Week of PC Magazine might find it of compelling interest.
    I really want to keep using iTunes as I already have a large collection iniTunes, and I want to keey my collection in a single environment.
    Just in case, I've taken my trusty 35mm camera and taken pictures on my iTunes Shopping List. That way I can go elsewhere if I need to.
    Rhapsody looks positively awful, and Napster seems to have a large amoung to complaints. Stil, I'm looking.
    Keep those letters coming folks. Let's build up a compelling case, right here in this thread. Tell your friends about this thread.

  • HELP!!!!  I just updated iTunes and now it won't open!

    When I double click the icon on my desktop, my curser does the hourglass thing like it always does before the program opens, but then it stops and the program doesn't open! Everything else on my computer seems to work and my virus scan thingy says there's nothing wrong. I have also reinstalled iTunes twice and restarted my computer. I tried calling the help number but after waiting ten minutes to speak to a live human being, I was told that I would have to pay fifty bucks for them to help me! After reading the other posts on this message board, I am beginning to think that they are doing this on purpose so that they can charge everybody fifty bucks. Anyway, any advice regarding how I can open iTunes without losing my music, messing up my computer, or paying fifty dollars would be much appreciated. Thanks.

    Gawd, no, i'ts not an evil plot by Apple to get $50. It's because 9 times out of 10, it's a Windows problem and since they didn't sell you the Win PC, they're not giving free support.
    OK, do you get any error message?
    Go to Task Manager > Processes tab (hit ctl-alt-del)
    Click on the Image Name column to sort things alphabetically.
    Do you see itunes.exe in there?
    Do you see qttask.exe?

  • I updated iTunes and now it won't back up my iPhone, what can I do?

    I updated my iTunes today. When I plug in my iPhone, it won't update or back up. Is there something I can do about this?

    Hello Rufus59,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    iOS: If you can't back up or restore from a backup in iTunes
    Best of luck,

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