Error while generating PDF in BI Portal

<body lang=EN-GB style='tab-interval:36.0pt'>
Since 2 days ago we have on our productive BI Portal an
error and we can`t find a solution to it. When we try
to preview any report we get the folowing error: " Error while generating PDF". On development an test is working perfectly but on productive it gets that
error. We don`t know what happened so please help
us.><o:p></o:p>
<o:p> </o:p>
In the log file we receive this message: A message was generated:<o:p></o:p>
{code} <o:p></o:p>
ERROR<o:p></o:p>
Error while generating PDF<o:p></o:p>
com.sap.ip.bi.webapplications.pageexport.PageExportRenderingRootNode
PageExportRenderingRootNode_0001<o:p></o:p>
Log ID: 001A64E8E1620067000000A8001E50BA00048279748984FA<o:p></o:p>
Initial cause<o:p></o:p>
Message: Service call exception; nested exception is: <o:p></o:p>
com.sap.engine.services.webservices.jaxrpc.exceptions.InvalidResponseCodeException:
Invalid Response Code: (401) Unauthorized. The requested URL
was:"http://xxx:50000/AdobeDocumentServices/Config?style=document"<o:p></o:p>
Stack trace: java.rmi.RemoteException:
Service call exception; nested exception is: <o:p></o:p>
com.sap.engine.services.webservices.jaxrpc.exceptions.InvalidResponseCodeException:
Invalid Response Code: (401) Unauthorized. The requested URL
was:"http://xxx:50000/AdobeDocumentServices/Config?style=document"<o:p></o:p>
at com.sap.tc.webdynpro.adsproxy.ConfigBindingStub.rpData(ConfigBindingStub.java:84)<o:p></o:p>
at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)<o:p></o:p>
Caused by:
com.sap.engine.services.webservices.jaxrpc.exceptions.InvalidResponseCodeException:
Invalid Response Code: (401) Unauthorized. The requested URL
was:"http://xxx:50000/AdobeDocumentServices/Config?style=document"<o:p></o:p>
at
com.sap.engine.services.webservices.jaxrpc.wsdl2java.soapbinding.MimeHttpBinding.handleResponseMessage(MimeHttpBinding.java:986)<o:p></o:p>
at
com.sap.engine.services.webservices.jaxrpc.wsdl2java.soapbinding.MimeHttpBinding.call(MimeHttpBinding.java:1438)<o:p></o:p>
at com.sap.tc.webdynpro.adsproxy.ConfigBindingStub.rpData(ConfigBindingStub.java:77)<o:p></o:p>
... 57 more<o:p></o:p>
{code} <o:p></o:p>
----
<o:p></o:p>
Message: Unknown Error<o:p></o:p>
Stack trace: com.sap.ip.bi.base.exception.BIBaseRuntimeException:
Unknown Error<o:p></o:p>
at com.sap.ip.bi.export.xfa.impl.Document.writeWidthsAsXmlToStream(Document.java:339<o:p></o:p>
----
<o:p></o:p>
at com.sap.tc.webdynpro.adsproxy.ConfigBindingStub.rpData(ConfigBindingStub.java:77)<o:p></o:p>
... 57 more<o:p></o:p>
<o:p> </o:p>
com.sap.ip.bi.base.exception.BIBaseRuntimeException
UNKNOWN_ERROR<o:p></o:p>
I only cutted the right messages Does anybody have some idea? Where i am unathorized? What shell i do?
Thanks in advance
Patrick
</div>
</body>

check if you have adobe document services installed properly. ASk your portal admin team to check these messages,

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