Error while generating the Document... Bursting Status Report

Question

Hey all,
I am getting some errors in a production environment when trying to burst out some invoice data.
This process has been pretty robust and out of 1000+ invoices a day, I can only find 4 that are failing regularily.
Why am I mentioning?, just to show that I am thinking this is a data issue, but just cannot see anything that stands out.
I can take the xml output and run it through my development suite on my local machine and all runs fine.
Just when it is running live through the db is when it fails.
Here is the Bursting output that shows the error....
<?xml version="1.0" encoding="UTF-8"?>
<BURS_REPORT>
<REQUESTID>27044820</REQUESTID>
<PARENT_REQUESTID>27044726</PARENT_REQUESTID>
<REPORT_DESC>Invoice Print Selected Invoices</REPORT_DESC>
<OUTPUT_FILE>[$OUT_DIR]/o27044820.zip</OUTPUT_FILE>
<DOCUMENT_STATUS>
<KEY></KEY>
<OUTPUT_TYPE>pdf</OUTPUT_TYPE>
<DELIVERY></DELIVERY>
<OUTPUT></OUTPUT>
<STATUS>fail</STATUS>
<LOG>Error while generating the Document...</LOG>
</DOCUMENT_STATUS>
</BURS_REPORT>
The problem is that this output doesn't necessarily help, nor can I find any hints in the OPP logs.
So... the question becomes...
Any ideas on where I can look to resolve this issue?+
Or where I can find any clues at, that would possible point at the issue?+
Oracle Database 10g Enterprise Edition Release 10.2.0.4.0 - 64bi
BI Publisher 5.6.3
Thanks
Hayden,

Answer 1

Tim,
Thanks for the suggestion, always seems to slip my mind that the Bursting Report has debug on it.
As far as what is generating the XML, it is oracle's standard, only slightly modified ... ;), invoice generating report, RAXINV_SEL.
Well RAXINV_SEL, or RAXINV_NEW, doesn't matter, same code, that is the executable.
I have turned on the debug, for both the source xml and the burst request, and unfortunately, still nothing stands out to me.
I was really expecting to see something in the burst log, pasted at the bottom...
but, it yet avoids me.
If I had to guess, I would bet the user went, in our terminology, "slashwit crazy", or example "model /w options", in some description.
But can't seem to find which field it is blowing up on, since we are catching these special characters in several places already, and slashwit is littered throughout the output.
I was also looking in the bursting control file for the special xml tags identified there, as those would require no slashes. But those are all clean.
Hayden,
XML Publisher: Version : 11.5.0
Copyright (c) 1979, 1999, Oracle Corporation. All rights reserved.
XDOBURSTREP module: XML Publisher Report Bursting Program
Current system time is 21-SEP-2009 10:43:12
XML/BI Publisher Version : 5.6.3
Request ID: 27048106
All Parameters: ReportRequestID=27044726:DebugFlag=Y
Report Req ID: 27044726
Debug Flag: Y
Updating request description
Updated description
Retrieving XML request information
Node Name:{node}
Preparing parameters
null output =/u007/app/applmgr/{instance}/out/{instance}/o27048106.out
inputfilename =/u007/app/applmgr/{instance}/out/{instance}/o27044726.out
Data XML File:/u007/app/applmgr/{instance}/out/{instance}/o27044726.out
Set Bursting parameters..
Temp. Directory:/u007/app/applmgr/{instance}/temp
[092109_104315337][][STATEMENT] Oracle XML Parser version ::: Oracle XDK Java 9.0.4.0.0 Production
[092109_104315340][][STATEMENT] setOAProperties called..
Bursting propertes.....
{burstng-source=EBS, font.Free 3 of 9.normal.normal=truetype./usr/java/jre/lib/fonts/FREE3OF9.TTF, font.Times New Roman.normal.normal=truetype./usr/java/jre/lib/fonts/TIMES.TTF, system-temp-dir=/u007/app/applmgr/{instance}/temp, font.Arial.italic.normal=truetype./usr/java/jre/lib/fonts/ARIALI.TTF, user-variable:cp:parent_request_id=27044726, user-variable:cp:application_short_name=XDO, font.Courier New.normal.bold=truetype./usr/java/jre/lib/fonts/COURBD.TTF, font.Times New Roman.normal.bold=truetype./usr/java/jre/lib/fonts/TIMESBD.TTF, user-variable:cp:request_id=27048106, font.Arial.normal.normal=truetype./usr/java/jre/lib/fonts/ARIAL.TTF, font.Courier New.normal.normal=truetype./usr/java/jre/lib/fonts/COUR.TTF, user-variable.OA_MEDIA=http://diierp.corio.com:8002/OA_MEDIA, font.Courier New.italic.bold=truetype./usr/java/jre/lib/fonts/COURBI.TTF, user-variable:cp:org_id=83, user-variable:cp:DebugFlag=Y, font.Times New Roman.italic.bold=truetype./usr/java/jre/lib/fonts/TIMESBI.TTF, user-variable:cp:responsibility=51270, font.Arial.italic.bold=truetype./usr/java/jre/lib/fonts/ARIALBI.TTF, font.Courier New.italic.normal=truetype./usr/java/jre/lib/fonts/COURI.TTF, user-variable:cp:user=HAYDEN, user-variable:cp:reportdescription=Invoice Print Selected Invoices, user-variable:cp:language=en, font.Times New Roman.italic.normal=truetype./usr/java/jre/lib/fonts/TIMESI.TTF, user-variable:cp:ReportRequestID=27044726, user-variable:cp:locale=en-US, user-variable:cp:territory=US, font.Arial.normal.bold=truetype./usr/java/jre/lib/fonts/ARIALBD.TTF}
Start bursting process..
Bursting process complete..
Generating Bursting Status Report..
Start of log messages from FND_FILE
End of log messages from FND_FILE
Executing request completion options...
------------- 1) PUBLISH -------------
Beginning post-processing of request 27048106 on node {node} at 21-SEP-2009 10:43:19.
Post-processing of request 27048106 completed at 21-SEP-2009 10:43:20.
Finished executing request completion options.
Concurrent request completed
Current system time is 21-SEP-2009 10:43:20
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