Error while generating the report in BI using CRM

dear experts...   .  / friends  ...
i have created a query long back called SERVICE REQUEST using Query designer
using that particular query i have generating the reports from MAY 1 to till date
in my report i have a characteristics called USER STATUS , for this user status i can restrict the below values i.e
open
reopen
waiting
in - transfer
resolved
new
completed
in the above values , i want to get the transaction numbers which are not completed i.e. i need to exclude complete
and i need to include all the above values
but after generating the report , am getting completed records too...
and in the report  i saw for that completed record i have OPEN DOCUMENTS(key figures)  and NO.OF DOCUMENT HEADERS(key figures) is 0
actually if we see any updated record for the particular report the key figure NO.OF DOCUMENT HEADERS should be 1 right?
so in my scenario if NO.OF DOCUMENT HEADERS getting 0 so the filter condition for COMPLETED , is not working
so that the reason  even though i have filtered the COMPLETED value for the USER STATUS field , am getting those
fields....
so friends kindly help me in this regard to avoid completed value for the filed USER STATUS..
thanks in advance...for u r helping
regards...
GA

dear experts,
for the above issue i have raised the OSS message and i got the below reply as well..
they told me to create a pre queris can any one help me in this regard?
=>
=> If you want to ensure that all completed transactions are filtered
from the report even when keyfigure "open documents" <> 0 then
you have to adjust your query definitions, e.g. by means of
pre-queries to create a list of records for which a "completed"
state-entry exists.

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    Thanks
    Anindya

    If you have not deleted the old file schema, then it should have been work but it seems to be theissues with the link between interface and model .
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    Bhabani
    http://dwteam.in

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