Error while installing CRM 4.0 SR1 with Oracle 10.2 on Windows 2000 Server

Question

Hi.. I'm getting error messages in the Database Instance phase, while installing <b>CRM 4.0 SR1 with Oracle 10.2</b> on Windows 2000 Server. Following are message snippets with last few lines showing error message:
<b>SAPSSEXC.log</b>
[code](DB) INFO: REPOSRC~0 created
(DB) INFO: REPOTEXT created
DbSl Trace: ORA-4031 occured when executing SQL statement (parse error offset = 0)
(IMP) ERROR: DbSlExeModify/DbSlLobPutPiece failed
  rc = 99, table "REPOTEXT"
  (SQL error 4031)
  error message returned by DbSl:
ORA-04031: unable to allocate 84 bytes of shared memory ("shared pool","select name,intcol#,segcol#,...","Typecheck","opndef:qkexrAddMatching1")
(DB) INFO: disconnected from DB
C:\usr\sap\CRM\SYS\exe\run/R3load.exe: job finished with 1 error(s)
C:\usr\sap\CRM\SYS\exe\run/R3load.exe: END OF LOG: 20121102144208
[/code]
<b>SAPAPPL2.log</b>
[code](DB) INFO: SMOT413~0 created
(DB) INFO: SMOT413~R04 created
DbSl Trace: ORA-604 occured when executing SQL statement (parse error offset = 31)
(DB) ERROR: DDL statement failed
(CREATE  INDEX "SMOT413~R05" ON "SMOT413" ( "MANDT" , "ERSKZ"  ) TABLESPACE PSAPCRM STORAGE (INITIAL 16384 NEXT 0000000040K MINEXTENTS 0000000001 MAXEXTENTS 2147483645 PCTINCREASE 0 ) )
DbSlExecute: rc = 99
  (SQL error 604)
  error message returned by DbSl:
ORA-00604: error occurred at recursive SQL level 1
ORA-04031: unable to allocate 4108 bytes of shared memory ("shared pool","select owner#,name,namespace...","Typecheck","seg:kggfaAllocSeg")
(DB) INFO: disconnected from DB
C:\usr\sap\CRM\SYS\exe\run/R3load.exe: job finished with 1 error(s)
C:\usr\sap\CRM\SYS\exe\run/R3load.exe: END OF LOG: 20121102144207
[/code]
<b>SAPSLEXC.log</b>
[code]DbSl Trace: ORA-1403 when accessing table SAPUSER
(DB) INFO: connected to DB
(DB) INFO: DbSlControl(DBSL_CMD_NLS_CHARACTERSET_GET): WE8DEC
(DB) INFO: CO2MAP created
(IMP) INFO: import of CO2MAP completed (0 rows)
(DB) INFO: CO2MAP~0 created
(DB) INFO: CO2MAP~IDX created
DbSl Trace: ORA-604 occured when executing SQL statement (parse error offset = 0)
(DB) ERROR: DDL statement failed
(CREATE TABLE "CO2MAPINF" ( "SRCID" VARCHAR2(30) DEFAULT ' ' NOT NULL , "METHID" VARCHAR2(1) DEFAULT ' ' NOT NULL , "APPLNAME" VARCHAR2(30) DEFAULT ' ' NOT NULL , "PAGEKEY" VARCHAR2(70) DEFAULT ' ' NOT NULL , "ID" NUMBER(10) DEFAULT 0 NOT NULL , "LANGUAGE" VARCHAR2(1) DEFAULT ' ' NOT NULL , "NAMESPACE" VARCHAR2(30) DEFAULT ' ' NOT NULL  ) TABLESPACE PSAPCRM620 STORAGE (INITIAL 16384 NEXT 0000000640K MINEXTENTS 0000000001 MAXEXTENTS 2147483645 PCTINCREASE 0 ) )
DbSlExecute: rc = 99
  (SQL error 604)
  error message returned by DbSl:
ORA-00604: error occurred at recursive SQL level 2
ORA-04031: unable to allocate 84 bytes of shared memory ("shared pool","select ts#,file#,block#,nvl(...","Typecheck","opndef:qkexrAddMatching1")
(DB) INFO: disconnected from DB
C:\usr\sap\CRM\SYS\exe\run/R3load.exe: job finished with 1 error(s)
C:\usr\sap\CRM\SYS\exe\run/R3load.exe: END OF LOG: 20121102144742
[/code]
<b>SAPSDIC.log</b>
[code](DB) INFO: TNMAP~0 created
(DB) INFO: TODIR created
DbSl Trace: ORA-604 occured when executing SQL statement (parse error offset = 0)
(IMP) ERROR: DbSlExeModify/DbSlLobPutPiece failed
  rc = 99, table "TODIR"
  (SQL error 604)
  error message returned by DbSl:
ORA-00604: error occurred at recursive SQL level 1
ORA-04031: unable to allocate 4108 bytes of shared memory ("shared pool","update seg$ set type#=:4,blo...","Typecheck","seg:kggfaAllocSeg")
(DB) INFO: disconnected from DB
C:\usr\sap\CRM\SYS\exe\run/R3load.exe: job finished with 1 error(s)
C:\usr\sap\CRM\SYS\exe\run/R3load.exe: END OF LOG: 20121102144811
[/code]
<b>SAPSDOCU.log</b>
[code](DB) INFO: TLSY3~0 created
(DB) INFO: TLSY5 created
(IMP) INFO: import of TLSY5 completed (3 rows)
DbSl Trace: ORA-604 occured when executing SQL statement (parse error offset = 33)
(DB) ERROR: DDL statement failed
(CREATE UNIQUE INDEX "TLSY5~0" ON "TLSY5" ( "LANGU", "REL", "OLD_REL", "IMP_DATE" ) TABLESPACE PSAPCRM STORAGE (INITIAL 16384 NEXT 0000000080K MINEXTENTS 0000000001 MAXEXTENTS 2147483645 PCTINCREASE 0 ) )
DbSlExecute: rc = 99
  (SQL error 604)
  error message returned by DbSl:
ORA-00604: error occurred at recursive SQL level 1
ORA-04031: unable to allocate 4108 bytes of shared memory ("shared pool","update seg$ set type#=:4,blo...","Typecheck","seg:kggfaAllocSeg")
(DB) INFO: disconnected from DB
C:\usr\sap\CRM\SYS\exe\run/R3load.exe: job finished with 1 error(s)
C:\usr\sap\CRM\SYS\exe\run/R3load.exe: END OF LOG: 20121102144811
[/code]
I am not sure but I think the problem is with the allocated shared memory size, which right now is:
<b>init.ora</b>
[code]shared_pool_size = 67108864[/code]
<b>init<SID>.ora</b>
[code]shared_pool_size = 90112000
shared_pool_reserved_size = 9011200
[/code]
If this is the cause of the problem then how much should i increase it to? and do i need to modify the size in both files or only init<SID>.ora? Is there any SAP Note related to this problem? Thanks.
Regards,

Answer 1

Hi Vasu,
ORA-4031... for 99%  of cases this means one thing:
the database instance is not configured correctly.
To proceed, do the following:
1. get rid of init.ora (it's not used at all)
2. make sure that the init<sid>.ora file is really used.
   If there is a spfile in the %ORACLE_HOME&/database folder
   then this will be used.
3. With your  configured shared pool of 85MB your memory should really not be filled up - anyhow it's really too small for a SAP system!
Thus I'd check how much memory the other sga-area members (buffer cache, large pool, streams pool, java pool...) take up.
    Remember on Windows 32 Bit, everything runs in one single process that can only allocate 2GB (or 3GB if you've set this option).
See note:
<a href="https://websmp102.sap-ag.de/~form/handler?_APP=01100107900000000342&_EVENT=REDIR&_NNUM=869006&_NLANG=E">#869006 - Composite SAP note: ORA-04031</a>
for more on this.
And when you're setting up parameters anyway, check note
<a href="https://websmp102.sap-ag.de/~form/handler?_APP=01100107900000000342&_EVENT=REDIR&_NNUM=830576&_NLANG=E">#830576 - Parameter recommendations for Oracle 10g</a>
KR Lars