Error while migrating users using CSSImportExportUtility

Error while migrating users using CSSImportExportUtility
I'm tring to export all user and group information from a Hyperion Shared Services 9.2.1 by using CSSExport.bat
When there was only native directory in HSS, i can export these information successfully.
But when I enabled NTLM external user authentication following error occurred:
Exception in thread "main" java.lang.UnsatisfiedLinkError: getOSVersion
at com.hyperion.css.spi.impl.ntlm.NTLMProvider.getOSVersion(Native Metho
d)
at com.hyperion.css.spi.impl.ntlm.NTLMProvider.<clinit>(Unknown Source)
at com.hyperion.css.spi.impl.ntlm.NTLMConnectionClient.getUsers(Unknown
Source)
at com.hyperion.css.CSSAPIExtnImpl.getUsers(Unknown Source)
at com.hyperion.css.CSSAPIImpl.getUsers(Unknown Source)
at com.hyperion.css.CSSAPIImpl.initialize(Unknown Source)
at com.hyperion.css.exchange.NativeProviderManager.<init>(Unknown Source
at com.hyperion.css.exchange.ImportExportManager.cssExport(Unknown Sourc
e)
at com.hyperion.css.exchange.CommandUtility.run(Unknown Source)
at com.hyperion.css.exchange.CommandUtility.main(Unknown Source)
I searched reference documents on the web, found this article: (http://download.oracle.com/docs/cd/E12825_01/epm.111/readme/mdm_111110_readme.html)
Troubleshooting Tip: If HSS is configured for an NTLM provider, DRM services may not start due to error: "Exception Emdm_Exception with message 'Could not Initialize CSS. Error: 'getOSVersion'."
You may receive the following error after clicking the "Enable CSS" button in DRM Console: “LoadLibrary("C:\Hyperion\Master Data Management\mdm_ntier_css_validator.dll") failed - The specified module could not be found.”
To resolve both of these conditions, update the Windows System Path on the Data Relationship Management server with the applicable JRE and CSS pathing below.
NOTE: Reboot the Data Relationship Management server machine after making any changes to the Windows Path.
NOTE: Ensure that only one JRE version and one CSS version are referenced in the Windows Path.
? For HSS 9.3.1:
%HYPERION_HOME%\common\JRE\Sun\1.5.0\bin;%HYPERION_HOME%\common\JRE\Sun\1.5.0\bin\client;%HYPERION_HOME%\common\CSS\9.3.1\bin;
? For HSS 9.3.0:
%HYPERION_HOME%\common\JRE\Sun\1.5.0\bin;%HYPERION_HOME%\common\JRE\Sun\1.5.0\bin\client;%HYPERION_HOME%\common\CSS\9.3.0\bin;
? For HSS 9.2.0.3:
%HYPERION_HOME%\common\JDK\Sun\1.4.2\jre\bin;%HYPERION_HOME%\common\JDK\Sun\1.4.2\jre\bin\client;%HYPERION_HOME%\common\CSS\9.2.0.3\bin;
? For HSS 9.2.0:
%HYPERION_HOME%\common\JDK\Sun\1.4.2\jre\bin;%HYPERION_HOME%\common\JDK\Sun\1.4.2\jre\bin\client;%HYPERION_HOME%\common\CSS\9.2.0\bin;
I found these is no directory "%HYPERION_HOME%\common\CSS\9.2.0\bin;" exists but "%HYPERION_HOME%\common\CSS\9.2.1\bin;"
I configured PATH by setting to above, and tried CSSExport again, still failed.
Than I disabled the NTLM is HSS, tried CSSExport again. It was successful.
So I am convinced that the problem caused by NTLM or PATH environment variable or some files associated.
Does anybody know the solution ?

I recommend you upgrade at least to 10.1.0.5. 10.1.0.2 comes with the very first version of csalter.plb, which has not the current implementation. From and to which character set do you try to migrate?
-- Sergiusz

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    Hi Kevin,
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