Error while retreiving xml file from database

Question

Hi-
I am trying to configure Planning and getting the following error message at instance configuration step:
"Error while retreiving xml file from database"
We looked at PlanningSystemDB.properties, changes server name to its ip, reinstalled planning, made sure both auth methods are selected (sql server and windows), created new relational repository.. still the same error.
Here is the contents of the configtool error file:
(Dec 11, 2008, 04:36:44 PM), com.hyperion.planning.PIRegistrationPanelManager, ERROR, Exception :Error while retreiving xml file from database.
(Dec 11, 2008, 04:37:09 PM), com.hyperion.planning.PIRegistrationPanelManager, ERROR, Exception :Error while retreiving xml file from database.
(Dec 11, 2008, 04:38:41 PM), com.hyperion.planning.PIRegistrationPanelManager, ERROR, Exception :Error while retreiving xml file from database.
(Dec 11, 2008, 04:39:07 PM), com.hyperion.planning.PIRegistrationPanelManager, ERROR, Exception :Error while retreiving xml file from database.
(Dec 11, 2008, 04:39:12 PM), com.hyperion.planning.PIRegistrationPanelManager, ERROR, Exception :Error while retreiving xml file from database.
(Dec 11, 2008, 04:39:22 PM), com.hyperion.planning.PIRegistrationPanelManager, ERROR, Exception :Error while retreiving xml file from database.
(Dec 11, 2008, 04:40:46 PM), com.hyperion.cis.config.CmsRegistrationUtil, ERROR, Failed to authenticate user = admin
(Dec 11, 2008, 04:41:05 PM), com.hyperion.cis.config.CmsRegistrationUtil, ERROR, Failed to authenticate user = admin
(Dec 11, 2008, 04:48:28 PM), com.hyperion.cis.DBConfigurator, ERROR, Invalid SQL statement: begin transaction IF EXISTS (select * from sysobjects where id = object_id(N'[HSPSYS_PROPERTIES]') and OBJECTPROPERTY(id, N'IsUserTable') = 1) DROP TABLE HSPSYS_PROPERTIES IF EXISTS (select * from sysobjects where id = object_id(N'[HSPSYS_APP_CLUSTER_DTL]') and OBJECTPROPERTY(id, N'IsUserTable') = 1) DROP TABLE HSPSYS_APP_CLUSTER_DTL IF EXISTS (select * from sysobjects where id = object_id(N'[HSPSYS_APPLICATION]') and OBJECTPROPERTY(id, N'IsUserTable') = 1) DROP TABLE HSPSYS_APPLICATION IF EXISTS (select * from sysobjects where id = object_id(N'[HSPSYS_DATASOURCE]') and OBJECTPROPERTY(id, N'IsUserTable') = 1) DROP TABLE HSPSYS_DATASOURCE IF EXISTS (select * from sysobjects where id = object_id(N'[HSPSYS_CLUSTER]') and OBJECTPROPERTY(id, N'IsUserTable') = 1) DROP TABLE HSPSYS_CLUSTER IF EXISTS (select * from sysobjects where id = object_id(N'[HSP_ACTION]') and OBJECTPROPERTY(id, N'IsUserTable') = 1) DROP TABLE HSP_ACTION IF EXISTS (select * from sysobjects where id = object_id(N'[HSPSYS_PI_INFO]') and OBJECTPROPERTY(id, N'IsUserTable') = 1) DROP TABLE HSPSYS_PI_INFO commit begin transaction CREATE TABLE HSP_ACTION ( ID INTEGER NOT NULL IDENTITY, CONSTRAINT PK_HSP_ACTION PRIMARY KEY(ID) , FROM_ID INTEGER, TO_ID INTEGER, ACTION_ID INTEGER, OBJECT_TYPE INTEGER, PRIMARY_KEY VARCHAR(255), ACTION_TIME DATETIME ); CREATE TABLE HSPSYS_CLUSTER ( CLUSTER_ID INTEGER NOT NULL, NAME VARCHAR(255) NOT NULL, DESCRIPTION VARCHAR(255), CONSTRAINT PK_HSPCLUSTER PRIMARY KEY(CLUSTER_ID) ); CREATE TABLE HSPSYS_DATASOURCE ( DATASOURCE_ID INTEGER NOT NULL, NAME VARCHAR(255) NOT NULL, DESCRIPTION VARCHAR(255), APP_ID INTEGER, RDB_SERVER_URL VARCHAR(255), RDB_TYPE VARCHAR(255) NOT NULL, RDB_CATALOG_NAME VARCHAR(255) NOT NULL, RDB_USER VARCHAR(255) NOT NULL, RDB_PASSWORD VARCHAR(255), RDB_DRIVER VARCHAR(255) NOT NULL, ESS_SERVER VARCHAR(255) NOT NULL, ESS_USER VARCHAR(255) NOT NULL, ESS_PASSWORD VARCHAR(255), CONSTRAINT PK_HSPDTASRC PRIMARY KEY(DATASOURCE_ID) ); CREATE TABLE HSPSYS_APPLICATION ( APP_ID INTEGER NOT NULL, NAME VARCHAR(255) NOT NULL, DESCRIPTION VARCHAR(255), DATASOURCE_ID INTEGER NOT NULL, CONSTRAINT FK_HSPAPP_DSID FOREIGN KEY(DATASOURCE_ID) REFERENCES HSPSYS_DATASOURCE, VERSION VARCHAR(255) NOT NULL, CONSTRAINT PK_HSPAPP PRIMARY KEY(APP_ID) ); CREATE TABLE HSPSYS_APP_CLUSTER_DTL ( APP_ID INTEGER NOT NULL , CONSTRAINT FK_HSP_APP_ID FOREIGN KEY (APP_ID) REFERENCES HSPSYS_APPLICATION , CLUSTER_ID INTEGER NOT NULL, CONSTRAINT FK_HSPCS_CLID FOREIGN KEY(CLUSTER_ID) REFERENCES HSPSYS_CLUSTER, CONSTRAINT PK_APP_CLSTR_DTL PRIMARY KEY(CLUSTER_ID, APP_ID) ); CREATE TABLE HSPSYS_PROPERTIES ( PROPERTY_ID INTEGER NOT NULL, OBJECT_ID INTEGER NOT NULL, PROPERTY_NAME VARCHAR(255) NOT NULL, PROPERTY_VALUE VARCHAR(255), CONSTRAINT PK_HSPPROP PRIMARY KEY(PROPERTY_ID, OBJECT_ID, PROPERTY_NAME) ); CREATE TABLE HSPSYS_PI_INFO ( XML_FILE NTEXT NOT NULL ); commit
(Dec 11, 2008, 04:50:32 PM), com.hyperion.planning.PIRegistrationPanelManager, ERROR, Exception :Error while retreiving xml file from database.
Thanks for any help.

Answer 1

After spending 2+ hrs with Hyperion Support nothing got resolved.. Just to give more background on this problem, we originally reconfigured all Hyperion components to use different SQL server, that is when the problem started happening as soon as we got to Planning Instance Configuration. Could this be the situations when old server name is still somewhere in the system?.. Could this be Shared Services problem.
Here is another quote from SharedServices_Security.log
2008-12-12 15:08:48,249 [http-58080-Processor1] WARN com.hyperion.css.spi.impl.nv.NativeProvider.getHierarchicalRoleTree(Unknown Source) - Exception getting Child Roles in hierarchy due to Illegal or invalid id.dflt passed in. Please check the argument.
2008-12-12 15:31:18,121 [main] WARN com.hyperion.css.common.configuration.CSSConfigurationImplXML.<init>(Unknown Source) - Skipping the validation of the configuration because the required validating parser library not found or errors in validation. This does not guarantee the proper initialization of the component.
2008-12-12 15:31:29,808 [Thread-8] WARN com.hyperion.css.spi.impl.msad.MSADCacheUpdater.resolveCircularDependency(Unknown Source) - INFO: Time to resolve circular dependency on the Cache for provider: DIPORTAL is : 0
2008-12-12 15:31:29,808 [Thread-8] WARN com.hyperion.css.spi.impl.msad.MSADCacheUpdater.refreshProviderCache(Unknown Source) - INFO: Time to build Cache for provider: DIPORTAL in millis is : 1016
2008-12-12 15:31:30,823 [main] WARN com.hyperion.css.CSSAPIImpl.initialize(Unknown Source) - The system has already been configured; skipping attempt to configure the system again with the new config file /F:/Hyperion/deployments/Tomcat5/SharedServices9/config/CSS.xml.
2008-12-12 15:31:41,229 [http-58080-Processor4] ERROR com.hyperion.css.CSSAPIImpl.initialize(Unknown Source) - Unable to get CSS.xml file or the file may be read only
2008-12-12 15:31:41,229 [http-58080-Processor4] WARN com.hyperion.css.CSSAPIImpl.initialize(Unknown Source) - The system has already been configured; skipping attempt to configure the system again with the new config file /null.
2008-12-12 15:38:01,938 [main] WARN com.hyperion.css.common.configuration.CSSConfigurationImplXML.<init>(Unknown Source) - Skipping the validation of the configuration because the required validating parser library not found or errors in validation. This does not guarantee the proper initialization of the component.
2008-12-12 15:38:13,454 [Thread-8] WARN com.hyperion.css.spi.impl.msad.MSADCacheUpdater.resolveCircularDependency(Unknown Source) - INFO: Time to resolve circular dependency on the Cache for provider: DIPORTAL is : 0
2008-12-12 15:38:13,454 [Thread-8] WARN com.hyperion.css.spi.impl.msad.MSADCacheUpdater.refreshProviderCache(Unknown Source) - INFO: Time to build Cache for provider: DIPORTAL in millis is : 813
2008-12-12 15:38:35,453 [main] WARN com.hyperion.css.CSSAPIImpl.initialize(Unknown Source) - The system has already been configured; skipping attempt to configure the system again with the new config file /F:/Hyperion/deployments/Tomcat5/SharedServices9/config/CSS.xml.
2008-12-12 15:42:09,776 [http-58080-Processor3] ERROR com.hyperion.css.CSSAPIImpl.initialize(Unknown Source) - Unable to get CSS.xml file or the file may be read only
2008-12-12 15:42:09,776 [http-58080-Processor3] WARN com.hyperion.css.CSSAPIImpl.initialize(Unknown Source) - The system has already been configured; skipping attempt to configure the system again with the new config file /null.
2008-12-12 15:42:09,776 [http-58080-Processor2] ERROR com.hyperion.css.CSSAPIImpl.initialize(Unknown Source) - Unable to get CSS.xml file or the file may be read only
2008-12-12 15:42:09,776 [http-58080-Processor2] WARN com.hyperion.css.CSSAPIImpl.initialize(Unknown Source) - The system has already been configured; skipping attempt to configure the system again with the new config file /null.