Error While running crystal report

Dear All,
i have some crystal reports in SAP.while opening any crystal report its through some error like "Error While running crystal report ".
Kindly suggested me how to do this .
Thanks&Regards,
P.Pratap

Hi All,
Thanks for your reply,
already i close this Issue.
they have one addon for crysatl report .so it show error like Error while Running crystal report
thanks&Reagrds,
P.Pratap

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User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E)
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Hi,
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RequestTimeout : 00:01:40
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Jason Guo
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Concurrent Manager encountered an error while running Oracle*Report for you

hi
our team is running a report.but encountered
+-----------------------------
| Starting concurrent program execution...
+-----------------------------
Arguments
P_DELV_ID='8022'
Current NLS_LANG and NLS_NUMERIC_CHARACTERS Environment Variables are :
American_America.US7ASCII
Enter Password:
REP-0069: Internal error
REP-57054: In-process job terminated:Terminated with error:
REP-1401: '': Fatal PL/SQL error occurred.
Report Builder: Release 10.1.2.0.2 - Production on Mon Jun 21 11:26:16 2010
Copyright (c) 1982, 2005, Oracle. All rights reserved.
+---------------------------------------------------------------------------+
Start of log messages from FND_FILE
+---------------------------------------------------------------------------+
+---------------------------------------------------------------------------+
End of log messages from FND_FILE
+---------------------------------------------------------------------------+
Program exited with status 1
Concurrent Manager encountered an error while running Oracle*Report for your concurrent request 451508.
Review your concurrent request log and/or report output file for more detailed information.
+---------------------------------------------------------------------------+
Executing request completion options...
+------------- 1) PUBLISH -------------+
Beginning post-processing of request 451508 on node DEMO at 21-JUN-2010 11:26:17.
Post-processing of request 451508 failed at 21-JUN-2010 11:26:17 with the error message:
One or more post-processing actions failed. Consult the OPP service log for details.
+--------------------------------------+
Finished executing request completion options.
+---------------------------------------------------------------------------+
Concurrent request completed
Current system time is 21-JUN-2010 11:26:17
+---------------------------------------------------------------------------+how to solve it?when i am searching in this error in cmctl log there is nothing for it.
i have lnched a SR on this they told to run it by appsrwrun.sh.how to run this report by appsrwrun.sh??
rgrds
Edited by: new2appsdba on Jun 21, 2010 4:19 AM

Hi,
how do you suspect its a OPP related issue??what is OPP?
Enter value for request_id: 451508
old 5: AND fcpp.concurrent_request_id = &&request_id
new 5: AND fcpp.concurrent_request_id = 451508
 REQ_ID NODE_NAME
LOGFILE_NAME
 451508 DEMO
/t01/demoap/inst/apps/DEMO_demo/logs/appl/conc/log/FNDOPP94508.txt
[demoap@demo ~]$ vi /t01/demoap/inst/apps/DEMO_demo/logs/appl/conc/log/FNDOPP94508.txt
[6/20/10 1:37:36 PM] [main] Starting GSF service with concurrent process id = 94508.
[6/20/10 1:37:36 PM] [main] Initialization Parameters: oracle.apps.fnd.cp.opp.OPPServiceThread:2:0:max_threads=5
[6/20/10 1:37:37 PM] [Thread-16] Service thread starting up.
[6/20/10 1:37:37 PM] [Thread-15] Service thread starting up.
[6/21/10 11:12:00 AM] [OPPServiceThread0] Post-processing request 451495.
[6/21/10 11:12:00 AM] [94508:RT451495] Executing post-processing actions for request 451495.
[6/21/10 11:12:00 AM] [94508:RT451495] Starting XML Publisher post-processing action.
[6/21/10 11:12:00 AM] [94508:RT451495]
Template code: WILPACKSLIP
Template app: ONT
Language: en
Territory: 00
Output type: PDF
[6/21/10 11:12:00 AM] [UNEXPECTED] [94508:RT451495] java.io.FileNotFoundException: /t01/demoap/inst/apps/DEMO_demo/logs/appl/conc/out/o451495.out (No such file or directory)
 at java.io.FileInputStream.open(Native Method)
 at java.io.FileInputStream.<init>(FileInputStream.java:106)
at oracle.apps.fnd.cp.opp.XMLPublisherProcessor.process(XMLPublisherProcessor.java:241)
 at oracle.apps.fnd.cp.opp.OPPRequestThread.run(OPPRequestThread.java:172)
[6/21/10 11:12:00 AM] [94508:RT451495] Completed post-processing actions for request 451495.
[6/21/10 11:22:27 AM] [OPPServiceThread0] Post-processing request 451505.
[6/21/10 11:22:27 AM] [94508:RT451505] Executing post-processing actions for request 451505.
[6/21/10 11:22:27 AM] [94508:RT451505] Starting XML Publisher post-processing action.
[6/21/10 11:22:27 AM] [94508:RT451505]
Template code: WILPACKSLIP
Template app: ONT
Language: en
Territory: 00
Output type: PDF
[6/21/10 11:22:27 AM] [UNEXPECTED] [94508:RT451505] java.io.FileNotFoundException: /t01/demoap/inst/apps/DEMO_demo/logs/appl/conc/out/o451505.out (No such file or directory)
 at java.io.FileInputStream.open(Native Method)
 at java.io.FileInputStream.<init>(FileInputStream.java:106)
at oracle.apps.fnd.cp.opp.XMLPublisherProcessor.process(XMLPublisherProcessor.java:241)
 at oracle.apps.fnd.cp.opp.OPPRequestThread.run(OPPRequestThread.java:172)
[6/21/10 11:22:27 AM] [94508:RT451505] Completed post-processing actions for request 451505.
[6/21/10 11:26:17 AM] [OPPServiceThread1] Post-processing request 451508.
[6/21/10 11:26:17 AM] [94508:RT451508] Executing post-processing actions for request 451508.
[6/21/10 11:26:17 AM] [94508:RT451508] Starting XML Publisher post-processing action.
[6/21/10 11:26:17 AM] [94508:RT451508]
Template code: WILPACKSLIP
Template app: ONT
Language: en
Territory: 00
Output type: PDF
[6/21/10 11:26:17 AM] [UNEXPECTED] [94508:RT451508] java.io.FileNotFoundException: /t01/demoap/inst/apps/DEMO_demo/logs/appl/conc/out/o451508.out (No such file or directory)
 at java.io.FileInputStream.open(Native Method)
 at java.io.FileInputStream.<init>(FileInputStream.java:106)
 at oracle.apps.fnd.cp.opp.XMLPublisherProcessor.process(XMLPublisherProcessor.java:241)
 at oracle.apps.fnd.cp.opp.OPPRequestThread.run(OPPRequestThread.java:172)
[6/21/10 12:00:59 PM] [94508:RT451533] Completed post-processing actions for request 451533.
[6/21/10 12:17:51 PM] [OPPServiceThread0] Post-processing request 451573.
[6/21/10 12:17:51 PM] [94508:RT451573] Executing post-processing actions for request 451573.
[6/21/10 12:17:51 PM] [94508:RT451573] Starting XML Publisher post-processing action.
[6/21/10 12:17:51 PM] [94508:RT451573]
Template code: XXWEBB_EXP_INV
Template app: ONT
Language: en
Territory: 00
Output type: PDF
[6/21/10 12:17:51 PM] [UNEXPECTED] [94508:RT451573] java.io.FileNotFoundException: /t01/demoap/inst/apps/DEMO_demo/logs/appl/conc/out/o451573.out (No such file or directory)
 at java.io.FileInputStream.open(Native Method)
 at java.io.FileInputStream.<init>(FileInputStream.java:106)
at oracle.apps.fnd.cp.opp.XMLPublisherProcessor.process(XMLPublisherProcessor.java:241)
 at oracle.apps.fnd.cp.opp.OPPRequestThread.run(OPPRequestThread.java:172)
[6/21/10 12:17:51 PM] [94508:RT451573] Completed post-processing actions for request 451573.
[6/21/10 12:19:19 PM] [OPPServiceThread0] Post-processing request 451577.
[6/21/10 12:19:19 PM] [94508:RT451577] Executing post-processing actions for request 451577.
[6/21/10 12:19:19 PM] [94508:RT451577] Starting XML Publisher post-processing action.
[6/21/10 12:19:19 PM] [94508:RT451577]
Template code: WILEXINVREP
Template app: ONT
Language: en
Territory: 00
Output type: PDF
[062110_121919525][][EXCEPTION] [DEBUG] ------- Preferences defined PreferenceStore -------
[062110_121919526][][EXCEPTION] [DEBUG] ------- Environment variables stored in EnvironmentStore -------
[062110_121919526][][EXCEPTION] [DEBUG] [FND_JDBC_IDLE_THRESHOLD.LOW]:[-1]
[062110_121919526][][EXCEPTION] [DEBUG] [FND_JDBC_IDLE_THRESHOLD.LOW]:[-1]
[062110_121919526][][EXCEPTION] [DEBUG] [SECURITY_GROUP_ID]:[0]
[062110_121919526][][EXCEPTION] [DEBUG] [FND_JDBC_BUFFER_DECAY_INTERVAL]:[300]
[062110_121919526][][EXCEPTION] [DEBUG] [NLS_CHARACTERSET]:[US7ASCII]
[062110_121919526][][EXCEPTION] [DEBUG] [RESP_APPL_ID]:[-1]
[062110_121919526][][EXCEPTION] [DEBUG] [NLS_LANGUAGE]:[AMERICAN]
[062110_121919526][][EXCEPTION] [DEBUG] [FND_JDBC_BUFFER_MIN]:[1]
[062110_121919526][][EXCEPTION] [DEBUG] [FND_JDBC_BUFFER_MAX]:[2]
[062110_121919526][][EXCEPTION] [DEBUG] [NLS_NUMERIC_CHARACTERS]:[.,]
[062110_121919526][][EXCEPTION] [DEBUG] [APPS_JDBC_URL]:[jdbc:oracle:thin:@(DESCRIPTION=(ADDRESS_LIST=(LOAD_BALANCE=YES)(FAILOVER=YES)(ADDRESS=(PROTOCOL=tcp)(HOST=demo.webbindia.com)(PORT=1527)))(CONNECT_DATA=(SID=DEMO)))]
[062110_121919527][][EXCEPTION] [DEBUG] [RESP_ID]:[-1]
[062110_121919527][][EXCEPTION] [DEBUG] [FND_MAX_JDBC_CONNECTIONS]:[500]
[062110_121919527][][EXCEPTION] [DEBUG] [FND_JDBC_USABLE_CHECK]:[false]
[062110_121919527][][EXCEPTION] [DEBUG] [USER_ID]:[-1]
[062110_121919527][][EXCEPTION] [DEBUG] [NLS_TERRITORY]:[AMERICA]
[062110_121919527][][EXCEPTION] [DEBUG] [FND_JDBC_PLSQL_RESET]:[false]
[062110_121919527][][EXCEPTION] [DEBUG] [FND_JDBC_CONTEXT_CHECK]:[true]
[062110_121919527][][EXCEPTION] [DEBUG] [NLS_DATE_FORMAT]:[DD-MON-RR]
[062110_121919527][][EXCEPTION] [DEBUG] [FND_JDBC_BUFFER_DECAY_SIZE]:[5]
[062110_121919527][][EXCEPTION] [DEBUG] [FND_JDBC_IDLE_THRESHOLD.HIGH]:[-1]
[062110_121919527][][EXCEPTION] [DEBUG] [NLS_SORT]:[BINARY]
[062110_121919527][][EXCEPTION] [DEBUG] [NLS_DATE_LANGUAGE]:[AMERICAN]
[062110_121919527][][EXCEPTION] [DEBUG] [LOGIN_ID]:[-1]
[062110_121919528][][EXCEPTION] [DEBUG] ------- Properties stored in Java System Properties -------
[062110_121919528][][EXCEPTION] [DEBUG] [APPLTMP]:[/t01/demoap/inst/apps/DEMO_demo/appltmp]
[062110_121919528][][EXCEPTION] [DEBUG] [java.runtime.name]:[Java(TM) 2 Runtime Environment, Standard Edition]
[062110_121919528][][EXCEPTION] [DEBUG] [sun.boot.library.path]:[/t01/demoap/apps/tech_st/10.1.3/appsutil/jdk/jre/lib/i386]
[062110_121919528][][EXCEPTION] [DEBUG] [java.vm.version]:[1.5.0_08-b03]
[062110_121919528][][EXCEPTION] [DEBUG] [OVERRIDE_DBC]:[true]
[062110_121919528][][EXCEPTION] [DEBUG] [dbcfile]:[/t01/demoap/inst/apps/DEMO_demo/appl/fnd/12.0.0/secure/DEMO.dbc]
[062110_121919528][][EXCEPTION] [DEBUG] [java.vm.vendor]:[Sun Microsystems Inc.]
[062110_121919528][][EXCEPTION] [DEBUG] [java.vendor.url]:[http://java.sun.com/]
[062110_121919528][][EXCEPTION] [DEBUG] [path.separator]:[:]
[062110_121919528][][EXCEPTION] [DEBUG] [APPLCSF]:[/t01/demoap/inst/apps/DEMO_demo/logs/appl/conc]
[062110_121919528][][EXCEPTION] [DEBUG] [java.vm.name]:[Java HotSpot(TM) Server VM]
[062110_121919528][][EXCEPTION] [DEBUG] [file.encoding.pkg]:[sun.io]
[062110_121919528][][EXCEPTION] [DEBUG] [user.country]:[US]
[062110_121919529][][EXCEPTION] [DEBUG] [sun.os.patch.level]:[unknown]
[062110_121919529][][EXCEPTION] [DEBUG] [java.vm.specification.name]:[Java Virtual Machine Specification]
[062110_121919529][][EXCEPTION] [DEBUG] [user.dir]:[/t01/demoap/inst/apps/DEMO_demo/logs/appl/conc/log]
[062110_121919529][][EXCEPTION] [DEBUG] [java.runtime.version]:[1.5.0_08-b03]
[062110_121919529][][EXCEPTION] [DEBUG] [CLIENT_PROCESSID]:[30369]
[062110_121919529][][EXCEPTION] [DEBUG] [java.awt.graphicsenv]:[sun.awt.X11GraphicsEnvironment]
[062110_121919529][][EXCEPTION] [DEBUG] [java.endorsed.dirs]:[/t01/demoap/apps/tech_st/10.1.3/appsutil/jdk/jre/lib/endorsed]
[062110_121919529][][EXCEPTION] [DEBUG] [os.arch]:[i386]
[062110_121919529][][EXCEPTION] [DEBUG] [JTFDBCFILE]:[/t01/demoap/inst/apps/DEMO_demo/appl/fnd/12.0.0/secure/DEMO.dbc]
[062110_121919529][][EXCEPTION] [DEBUG] [java.io.tmpdir]:[/tmp]
[062110_121919529][][EXCEPTION] [DEBUG] [line.separator]:[
[062110_121919529][][EXCEPTION] [DEBUG] [java.vm.specification.vendor]:[Sun Microsystems Inc.]
[062110_121919529][][EXCEPTION] [DEBUG] [os.name]:[Linux]
[062110_121919529][][EXCEPTION] [DEBUG] [FND_JDBC_BUFFER_MIN]:[1]
[062110_121919530][][EXCEPTION] [DEBUG] [cpid]:[94508]
[062110_121919530][][EXCEPTION] [DEBUG] [sun.jnu.encoding]:[UTF-8]
[062110_121919530][][EXCEPTION] [DEBUG] [oracle.apps.fnd.common.Pool.leak.mode]:[stderr:off]
[062110_121919530][][EXCEPTION] [DEBUG] [java.library.path]:[/t01/demoap/apps/tech_st/10.1.3/appsutil/jdk/jre/lib/i386/server:/t01/demoap/apps/tech_st/10.1.3/appsutil/jdk/jre/lib/i386:/t01/demoap/apps/tech_st/10.1.3/appsutil/jdk/jre/../lib/i386:/t01/demoap/apps/tech_st/10.1.3/lib32:/t01/demoap/apps/tech_st/10.1.3/lib:/t01/demoap/apps/apps_st/appl/cz/12.0.0/bin:/t01/demoap/apps/apps_st/appl/iby/12.0.0/bin:/t01/demoap/apps/apps_st/appl/pon/12.0.0/bin:/t01/demoap/apps/apps_st/appl/sht/12.0.0/lib]
[062110_121919530][][EXCEPTION] [DEBUG] [java.specification.name]:[Java Platform API Specification]
[062110_121919530][][EXCEPTION] [DEBUG] [java.class.version]:[49.0]
[062110_121919530][][EXCEPTION] [DEBUG] [sun.management.compiler]:[HotSpot Server Compiler]
[062110_121919530][][EXCEPTION] [DEBUG] [queue_appl_id]:[0]
[062110_121919530][][EXCEPTION] [DEBUG] [os.version]:[2.6.18-164.11.1.el5xen]
[062110_121919530][][EXCEPTION] [DEBUG] [LONG_RUNNING_JVM]:[true]
[062110_121919530][][EXCEPTION] [DEBUG] [user.home]:[/t01/demoap]
[062110_121919530][][EXCEPTION] [DEBUG] [user.timezone]:[GMT+05:30]
[062110_121919530][][EXCEPTION] [DEBUG] [java.awt.printerjob]:[sun.print.PSPrinterJob]
--------------------------------------------------------------------------------lots of lines ----------------------------------------
[GC 17474K->10837K(24648K), 0.0037890 secs]
[GC 17685K->11057K(24648K), 0.0035530 secs]
[GC 17905K->11271K(24648K), 0.0029030 secs]
[GC 18119K->11488K(24648K), 0.0024650 secs]
[GC 18336K->11702K(24648K), 0.0023940 secs]
[GC 18550K->11919K(24648K), 0.0025010 secs]
[GC 18767K->12133K(24648K), 0.0024460 secs]
[GC 18981K->12344K(24648K), 0.0024020 secs]
[GC 19192K->12575K(24648K), 0.0024790 secs]
[GC 19423K->12781K(24648K), 0.0025650 secs]
[GC 19629K->12991K(24648K), 0.0024010 secs]
[GC 19839K->13212K(24648K), 0.0024430 secs]
[GC 20060K->13427K(24648K), 0.0024160 secs]
[GC 20275K->13641K(24648K), 0.0024440 secs]
[GC 20489K->13857K(24648K), 0.0024410 secs]
[GC 20705K->14073K(24648K), 0.0024570 secs]
[GC 20921K->14284K(24648K), 0.0024340 secs]
[GC 21132K->14504K(24648K), 0.0024580 secs]
[GC 21352K->14719K(24648K), 0.0024620 secs]
[GC 21567K->14935K(24648K), 0.0024600 secs]
[GC 21783K->15151K(24648K), 0.0024360 secs]
[GC 21999K->15365K(24648K), 0.0024180 secs]
[GC 22213K->15004K(24648K), 0.0204220 secs]rgrds
Edited by: new2appsdba on Jun 22, 2010 1:43 AM
Edited by: new2appsdba on Jun 22, 2010 2:12 AM
Edited by: new2appsdba on Jun 22, 2010 5:37 AM

WIS 10901 error while running WEBI Report but no error in the DESKI report

Hi,
Can anyone please help me to resolve this issue.
we have recently migrated BOXIR2 - BOXI3.1. many of the reports are from SQL Server and Oracle databases.
Oracle Database connection universe reports error:
i'm getting WIS 10901 error while running WEBI report for some particular objects not for all the objects but the same time i could able to pull the same object in the DESKI.
those particular objects having lenthy data's for ex:100 bytes. but i tried same 100bytes some other objects refreshing fine and displaying results.
i don't know where we ar missing.
SQL Server Connection universe reports:
These reports are giving mismatched results from the original but the callculation are done by the reporter side by creating variables. other than that there are no issues with these reports.
Please we are struggling lot on these issues, can anyone please help us.

Hi,
For your issue 2 check whether any filters used in XI R2 are missing in XI R3. As during migration some filetrs might be missed. To check this in slice and dice panel in both bo versions.
Cheers,
Suresh Aluri.

Program was terminated by signal 6 Concurrent Manager encountered an error while running Oracle*Report

Hi,
My concurrent request failed due to
Program was terminated by signal 6
Concurrent Manager encountered an error while running Oracle*Report
stat_low = 6
stat_high = 0
emsg:was terminated by signal 6
Error occurred during initialization of VM
Could not reserve enough space for object heap
# A fatal error has been detected by the Java Runtime Environment:
# SIGSEGV (0xb) at pc=0xf7176d3e, pid=17695, tid=4096898752
# JRE version: 6.0_32-b05
# Java VM: Java HotSpot(TM) Server VM (20.7-b02 mixed mode linux-x86 )
# Problematic frame:
# V [libjvm.so+0x5f5d3e] ParallelScavengeHeap::tlab_capacity(Thread*) const+0xe
# An error report file with more information is saved as:
# /oracle/tst3/inst/apps/tst3_ora-web2/logs/appl/conc/log/hs_err_pid17695.log
# If you would like to submit a bug report, please visit:
# http://java.sun.com/webapps/bugreport/crash.jsp
what could be the reason behind this error.
If any one knows this Please help me..
Thank You

Hi,
Please provide your environment details.
Is this a custom program? was this report working fine? If yes, what changes were made lately?
Thanks &
Best Regards,

Concurrent Manager encountered an error while running Oracle*Report

Hi,
I Ran a request and request is erroring out.Request ID 2727080
when i tried to review the log message it says
ar60run: relocation error: /apps/visora/8.0.6/network/jre11/lib/i686/native_threads/libjava.so: symbol __libc_wait, version GLIBC_2.0 not defined in file libc.so.6 with link time reference
I'm attaching the log file below. Please suggest me the possible outcome.
Inventory: Version : 11.5.0 - Development
Copyright (c) 1979, 1999, Oracle Corporation. All rights reserved.
INVORGES module: Organization Hierarchy Exceptions Report
Current system time is 22-FEB-2008 12:37:32
+-----------------------------
| Starting concurrent program execution...
+-----------------------------
Arguments
P_LEGAL_ENTITY_NAME='India_Legal'
APPLLCSP Environment Variable set to :
XML_REPORTS_XENVIRONMENT is :
/apps/visora/8.0.6/guicommon6/tk60/admin/Tk2Motif_UTF8.rgb
XENVIRONMENT is set to: /apps/visora/8.0.6/guicommon6/tk60/admin/Tk2Motif_UTF8.rgb
Current NLS_LANG and NLS_NUMERIC_CHARACTERS Environment Variables are :
American_America.UTF8
Spawned Process 17600
ar60run: relocation error: /apps/visora/8.0.6/network/jre11/lib/i686/native_threads/libjava.so: symbol __libc_wait, version GLIBC_2.0 not defined in file libc.so.6 with link time reference
Start of log messages from FND_FILE
End of log messages from FND_FILE
Program exited with status 127
Concurrent Manager encountered an error while running Oracle*Report for your concurrent request 2727080.
Review your concurrent request log and/or report output file for more detailed information.
Executing request completion options...
Finished executing request completion options.
Concurrent request completed
Current system time is 22-FEB-2008 12:37:32
Thanks
Amith

In the document 294932.1 Section 4 there are no pre-installation patches or update for OS RedHat LinuxAS4.
When I type echo $LD_ASSUME_KERNEL it doesn't display any value so do I need to set the LD_Assume_Kernal value manually.
If yes, please let me know the path and command to set the kernel value.
Thanks
Amith

Invalid Key code Error while installing crystal report server 11

While installing crystal report server 11,i am facing an erro which says Invalid Key code Error.I had raised this issue to SAP customer support and attaching the conversation that we had.PLEASE HELP me to resolve the issue.
MAILS--Dear Mohit,
Thanks for the patience.
We have received the below update from the Licensing Team.
You received your permanent key in respect of these licenses - the key is for Crystal Reports Server XI.
You did not purchase these licenses for Crystal Reports Server, but purchased it for Crystal Reports and a 5-named user license for Crystal Reports was included as a special offer. The software included was version XIR2, but you elected to use version XI instead and received key .
You would need to enroll the licenses in maintenance if you want to upgrade them.
In case of any queries please create a ticket via the Service Market Place.
Regards,
Jessy
Customer Interaction Center
SAP Active Global Support
Hello Jessy,
The customer received their permanent key in respect of these licenses - the key is for Crystal Reports Server XI.
They did not purchase these licenses for Crystal Reports Server, they purchased Crystal Reports and a 5-named user license for Crystal Reports was included as a special offer. The software included was version XIR2, but they elected to use version XI instead and they received key .
They cannot decide to upgrade now - they must enrol these licenses in maintenance if they want to upgrade them.
Kind regards,
Rosemary
From: BOSAPASIA
Sent: 29 September 2009 05:49
To: Savage, Rosemary
Subject: FW: Crystal Reports Server Installation Issue
Importance: High
HI Rose ,
Need your assistance on the below issue.
Customer purchased Crystal Report Server XI R2 in 2005. When he is trying to install it now, he is getting an Invalid Key code Error.
He has provided us the Scanned copies of the Key code and the registration number.Can you please help and check if he can be provided with a Keycode.
Regards,
Jessy
CIC Team Lead
Customer Interaction Center
Global Support Centre India
SAP Labs India Pvt Ltd
Hi,
Providing you with the required details to proceed further
Registration Number-
Registration Email Address-taxmantra.support
And also please find attached the scanned copy of the Registration key we got for the Crystal report server.
Dear Mohitk,
Thank you for your information.
I checked with the concerned colleague and received the below update:
Please check from where you got this key code. If from a paper, please scan it to us. Please let them track to the original paper or email.
If you have registered the key code, please provide us the registration number or registration email address so that we will try to check for you.
If you did not register before, as the promotion is over so the key code could not be replaced.
I request you to kindly check the same at your end and revert with the details.
Moreover, there are two ways for Crystal Report customer to get support.
One is customer with bundled product such like BOE and under maintenance. These customers will have an S-user ID and password to log a case in service market place via http://service.sap.com/message
A learning map was provided, listed on left column.
The other is customer with only Crystal report product, the support is via SDN.
http://service.sap.com =>Crystal Reports and Xcelsius Support=>Crystal Reports and Xcelsius Forums
Customers can first check whether other customer has got the same issue and find the reply from our engineers.
You may also post your own thread for support.
Anything else I could help, please do not hesitate to contact again.
Hi,
I am providing you with the details required to resolve the issue related to Crystal report installation,for reference of the issue please refer the mail below.
Please find attached the Scanned Document containing the details as per the details required by you.
Hope to see a quick resolution for the issue.
Dear Mohit,
Thank you for your e-mail.
As discussed, I understand that youu2019ve procured Crystal Reports Server 11 in 2006. However youu2019re facing issues with key codes while reinstalling the same. We request you to kindly provide us with below details for further assistance.
Your customer number:
Your customer name and address:
Purchase order number:
Any other products purchased along with Crystal Reports Server 11
Any S-User Id:
Any old case ID:
Please feel free to contact us if any further queries.
Hi,
I am raising this concern on behalf on Taxmantra project (Tata Consultancy Services noida).
We have bought licensed Crystal Reports Server 11 near by 2006.We are trying to install the crystal server but while installing ,we have encountered with an error message that:-
"The product key code you have entered is incorrect"
We are facing the same issue in 2006,I am attaching with this email the conversations that was held in 2006 to get the correct key code.
Please help us to resolve the issue as early as possible.
My contact number:
If you need any further information do let me know

Ajit,
By design, the product is not able to be installed under the superuser account.
1. Create a new user and specify a home directory for the user without a quota set.
2. Copy or move the installation files to a directory that the new user can read. I suggest you move the installation files directly into the new user's home directory.
3. Logon as the new user (or su - newuser)
4. run the installation shell script using that new user's account.
NOTE: Ensure the system meets the requirements from the supported platforms documents.
.Tony

Error While running crystal report

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