Error while Submiting Support message through Web browser

Hi Gurus
I am geting error while submiting Support message through Web browser i.e BSP . Please find the error message below
"Error: The system could not create the message because of an RFC connection "NONE " error Service-specific Csutomizing missing for transaction ZLFN"
Note: ZLFN is our Service Desk Message type.
Any ideas where i am doing wrong?
Points will be rewarded
Thanks
Bhaskar

Hello,
check if when you configured your new transaction type ZLFN you have included a corresponding entry in view CRMC_SERVICE_H.
If the transaction type is missing in this view, you have this error.
Regards,
Raquel Cunha

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    Thanks
    Budlion LIU

    Hello,
    Or you can also ask on Exchange Online Forum:
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    Thanks,
    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
    [email protected]
    Simon Wu
    TechNet Community Support

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         at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:528)
         at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
         at weblogic.work.ExecuteThread.run(ExecuteThread.java:178)

    Hi, this is weird, to me it looks like a problem when deploying a cartridge, are you sure this message is printed when submitting an order?
    If so, I would suggest you take a look inside your parfile which was deployed and see if there is anything obviously wrong with the file.
    In which case it would be a problem of the Design Studio build scripts.
    If that's the problem, you will need to report this, possibly as a workaround edit the par file and repack (which I agree is a pain in the neck).
    Viktor

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