Error while trying to access system information for AS Java

Hi,
I´m not sure if this is the correct forum so if I'm wrong please let me know to move it to the correct one.
We are facing an extrange behavior when trying to access System Information in an AS Java, every time we try to access the link the following error shows up:
Error - ID018236: Cannot instantiate bean. java.lang.ClassNotFoundException: com.sap.engine.monitor.infoapp.SystemInfo
the complete error shows:
Found in negative cache -
Loader Info -
ClassLoader name: sap.com/tc~monitoring~systeminfo Parent loader name: References: common:service:http;service:servlet_jsp service:ejb common:service:iiop;service:naming;service:p4;service:ts service:jmsconnector library:jsse library:servlet common:library:IAIKSecurity;library:activation;library:mail;library:tcsecssl library:ejb20 library:j2eeca library:jms library:opensql common:library:com.sap.security.api.sda;library:com.sap.security.core.sda;library:security.class;library:webservices_lib;service:adminadapter;service:basicadmin;service:com.sap.security.core.ume.service;service:configuration;service:connector;service:dbpool;service:deploy;service:jmx;service:jmx_notification;service:keystore;service:security;service:userstore interface:resourcecontext_api interface:webservices interface:cross interface:ejbserialization library:tcjmx library:sapxmltoolkit library:tcSLUTIL Resources: /usr/sap/QBW/DVEBMGS03/j2ee/cluster/server0/apps/sap.com/tcmonitoringsysteminfo/servlet_jsp/sap/monitoring/root/WEB-INF/classes /usr/sap/QBW/DVEBMGS03/j2ee/cluster/server0/apps/sap.com/tcmonitoringsysteminfo/servlet_jsp/sap/monitoring/root/WEB-INF/lib/jstartupapi.jar /usr/sap/QBW/DVEBMGS03/j2ee/cluster/server0/apps/sap.com/tcmonitoringsysteminfo/servlet_jsp/monitoring/root/WEB-INF/classes /usr/sap/QBW/DVEBMGS03/j2ee/cluster/server0/apps/sap.com/tcmonitoringsysteminfo/servlet_jsp/monitoring/work /usr/sap/QBW/DVEBMGS03/j2ee/cluster/server0/apps/sap.com/tcmonitoringsysteminfo/servlet_jsp/sap/monitoring/work /usr/sap/QBW/DVEBMGS03/j2ee/cluster/server0/apps/sap.com/tcmonitoring~systeminfo/servlet_jsp/sap/monitoring/root/WEB-INF/lib/jstartupimpl.jar Loading model: {parent,references,local} -
Any idea about what is happening is appreciated.

check with this links too
http://hostname:port/sap/monitoring/SystemInfo
http://hostname:port/monitoring/SystemInfo
Implementing this note should solve your problem
Note 1281251 - System information exception: Connection is invalid
and also check
Note 1233282 - Fixed URL of System Information application on Start page
Thanks,
Surendra

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      at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
      at java.security.AccessController.doPrivileged(Native Method)
      at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)
      at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)
    Caused by: com.sap.i18n.cp.ConverterRuntimeException: com.sap.i18n.cp failed to register natives.
    Got exceptions:
    null
      at com.sap.i18n.cp.ConverterJNI.<clinit>(ConverterJNI.java:46)
      ... 45 more
    I have checked the password for J2EE_ADMIN from the ABAP end, it worked well.
    Please suggest me the solution for this issue.
    Thanks & regards,
    Reddy

    Hi,
    I have checked UME properties in property sheet and everything is fine but still facing the same issue. Please find the default trace file below.
    Caused by: com.sap.i18n.cp.ConverterRuntimeException: com.sap.i18n.cp failed to register natives.
    Got exceptions:
    null
         at com.sap.i18n.cp.ConverterJNI.<clinit>(ConverterJNI.java:46)
         ... 50 more
    ) not found in properties files-java.lang.ExceptionInInitializerError
         at com.sap.i18n.cp.ConvertBase.CheckConverterJNIAvailable(ConvertBase.java:80)
         at com.sap.i18n.cp.ConvertBase.<init>(ConvertBase.java:91)
         at com.sap.i18n.cp.ConvertXToC.<init>(ConvertXToC.java:19)
         at com.sap.security.core.ticket.imp.Ticket.getString(Ticket.java:359)
         at com.sap.security.core.ticket.imp.Ticket.setTicket(Ticket.java:413)
         at com.sap.security.core.ticket.imp.Ticket.setTicket(Ticket.java:339)
         at com.sap.security.core.ticket.imp.Ticket.setTicket(Ticket.java:318)
         at com.sap.security.core.server.jaas.EvaluateTicketLoginModule.login(EvaluateTicketLoginModule.java:268)
         at com.sap.engine.services.security.login.LoginModuleLoggingWrapperImpl.login(LoginModuleLoggingWrapperImpl.java:189)
         at com.sap.engine.services.security.login.ModulesProcessAction.run(ModulesProcessAction.java:70)
         at java.security.AccessController.doPrivileged(Native Method)
         at com.sap.engine.services.security.login.FastLoginContext.login(FastLoginContext.java:181)
         at com.sap.engine.system.SystemLoginModule.login(SystemLoginModule.java:90)
         at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
         at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
         at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
         at java.lang.reflect.Method.invoke(Method.java:324)
         at javax.security.auth.login.LoginContext.invoke(LoginContext.java:675)
         at javax.security.auth.login.LoginContext.access$000(LoginContext.java:129)
         at javax.security.auth.login.LoginContext$4.run(LoginContext.java:610)
         at java.security.AccessController.doPrivileged(Native Method)
         at javax.security.auth.login.LoginContext.invokeModule(LoginContext.java:607)
         at javax.security.auth.login.LoginContext.login(LoginContext.java:534)
         at com.sap.security.core.logon.imp.SAPJ2EEAuthenticator.getLoggedInUser(SAPJ2EEAuthenticator.java:103)
         at com.sap.security.core.logon.imp.JUMAuthenticator.forceLoggedInUser(JUMAuthenticator.java:267)
         at com.sap.tc.webdynpro.serverimpl.wdc.um.ClientUserFactory.forceLoggedInClientUser(ClientUserFactory.java:145)
         at com.sap.tc.webdynpro.serverimpl.wdc.um.ClientUserFactory.checkAuthentication(ClientUserFactory.java:282)
         at com.sap.tc.webdynpro.services.sal.um.api.WDClientUser.checkAuthentication(WDClientUser.java:230)
         at com.sap.tc.webdynpro.clientserver.cal.ClientManager.checkAuthentication(ClientManager.java:1057)
         at com.sap.tc.webdynpro.clientserver.cal.ClientManager.findClientWindow(ClientManager.java:813)
         at com.sap.tc.webdynpro.clientserver.cal.ClientManager.doProcessing(ClientManager.java:201)
         at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doWebDynproProcessing(DispatcherServlet.java:154)
         at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doContent(DispatcherServlet.java:116)
         at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doGet(DispatcherServlet.java:48)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
         at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)
         at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)
         at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
         at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)
         at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
         at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
         at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
         at java.security.AccessController.doPrivileged(Native Method)
         at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)
         at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)
    Caused by: com.sap.i18n.cp.ConverterRuntimeException: com.sap.i18n.cp failed to register natives.
    Got exceptions:
    null
         at com.sap.i18n.cp.ConverterJNI.<clinit>(ConverterJNI.java:46)
         ... 50 more
    [EXCEPTION]
    #1#java.util.MissingResourceException: Can't find resource for bundle java.util.PropertyResourceBundle, key java.lang.ExceptionInInitializerError
         at com.sap.i18n.cp.ConvertBase.CheckConverterJNIAvailable(ConvertBase.java:80)
         at com.sap.i18n.cp.ConvertBase.<init>(ConvertBase.java:91)
         at com.sap.i18n.cp.ConvertXToC.<init>(ConvertXToC.java:19)
         at com.sap.security.core.ticket.imp.Ticket.getString(Ticket.java:359)
         at com.sap.security.core.ticket.imp.Ticket.setTicket(Ticket.java:413)
         at com.sap.security.core.ticket.imp.Ticket.setTicket(Ticket.java:339)
         at com.sap.security.core.ticket.imp.Ticket.setTicket(Ticket.java:318)
         at com.sap.security.core.server.jaas.EvaluateTicketLoginModule.login(EvaluateTicketLoginModule.java:268)
         at com.sap.engine.services.security.login.LoginModuleLoggingWrapperImpl.login(LoginModuleLoggingWrapperImpl.java:189)
         at com.sap.engine.services.security.login.ModulesProcessAction.run(ModulesProcessAction.java:70)
         at java.security.AccessController.doPrivileged(Native Method)
         at com.sap.engine.services.security.login.FastLoginContext.login(FastLoginContext.java:181)
         at com.sap.engine.system.SystemLoginModule.login(SystemLoginModule.java:90)
         at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
         at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
         at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
         at java.lang.reflect.Method.invoke(Method.java:324)
         at javax.security.auth.login.LoginContext.invoke(LoginContext.java:675)
         at javax.security.auth.login.LoginContext.access$000(LoginContext.java:129)
         at javax.security.auth.login.LoginContext$4.run(LoginContext.java:610)
         at java.security.AccessController.doPrivileged(Native Method)
         at javax.security.auth.login.LoginContext.invokeModule(LoginContext.java:607)
         at javax.security.auth.login.LoginContext.login(LoginContext.java:534)
         at com.sap.security.core.logon.imp.SAPJ2EEAuthenticator.getLoggedInUser(SAPJ2EEAuthenticator.java:103)
         at com.sap.security.core.logon.imp.JUMAuthenticator.forceLoggedInUser(JUMAuthenticator.java:267)
         at com.sap.tc.webdynpro.serverimpl.wdc.um.ClientUserFactory.forceLoggedInClientUser(ClientUserFactory.java:145)
         at com.sap.tc.webdynpro.serverimpl.wdc.um.ClientUserFactory.checkAuthentication(ClientUserFactory.java:282)
         at com.sap.tc.webdynpro.services.sal.um.api.WDClientUser.checkAuthentication(WDClientUser.java:230)
         at com.sap.tc.webdynpro.clientserver.cal.ClientManager.checkAuthentication(ClientManager.java:1057)
         at com.sap.tc.webdynpro.clientserver.cal.ClientManager.findClientWindow(ClientManager.java:813)
         at com.sap.tc.webdynpro.clientserver.cal.ClientManager.doProcessing(ClientManager.java:201)
         at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doWebDynproProcessing(DispatcherServlet.java:154)
         at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doContent(DispatcherServlet.java:116)
         at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doGet(DispatcherServlet.java:48)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
         at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)
         at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)
         at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
         at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)
         at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
         at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
         at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
         at java.security.AccessController.doPrivileged(Native Method)
         at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)
         at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)
    Caused by: com.sap.i18n.cp.ConverterRuntimeException: com.sap.i18n.cp failed to register natives.
    Got exceptions:
    null
    at com.sap.i18n.cp.ConverterJNI.<clinit>(ConverterJNI.java:46)
         ... 50 more
         at java.util.ResourceBundle.getObject(ResourceBundle.java:326)
         at java.util.ResourceBundle.getObject(ResourceBundle.java:323)
         at java.util.ResourceBundle.getString(ResourceBundle.java:286)
         at com.sap.security.core.util.ResourceBean.getString(ResourceBean.java:115)
         at com.sap.security.core.util.ResourceBean.print(ResourceBean.java:129)
         at jsp_umLogonPage1257494316062._jspService(jsp_umLogonPage1257494316062.java:137)
         at com.sap.engine.services.servlets_jsp.server.jsp.JspBase.service(JspBase.java:112)
         at com.sap.engine.services.servlets_jsp.server.servlet.JSPServlet.service(JSPServlet.java:566)
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         at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
         at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321)
         at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377)
         at com.sap.security.core.logonadmin.ServletAccessToLogic.gotoPage(ServletAccessToLogic.java:138)
         at com.sap.security.core.sapmimp.logon.SAPMLogonLogic.doLogon(SAPMLogonLogic.java:993)
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         at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)
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         at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)
         at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)
         at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
         at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)
         at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
         at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
         at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
         at java.security.AccessController.doPrivileged(Native Method)
         at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)
         at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)
    Please suggest me the solution for this issue.
    Thanks & regards,
    Reddy

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    Hi,
    I am trying to access content admin using J2EE_ADMIN user id but not able to login and it throws an error. Please see below for the error.
    Unknown message (ID = java.lang.ExceptionInInitializerError
      at com.sap.i18n.cp.ConvertBase.CheckConverterJNIAvailable(ConvertBase.java:80)
      at com.sap.i18n.cp.ConvertBase.<init>(ConvertBase.java:91)
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      at java.lang.reflect.Method.invoke(Method.java:324)
      at javax.security.auth.login.LoginContext.invoke(LoginContext.java:675)
      at javax.security.auth.login.LoginContext.access$000(LoginContext.java:129)
      at javax.security.auth.login.LoginContext$4.run(LoginContext.java:610)
      at java.security.AccessController.doPrivileged(Native Method)
      at javax.security.auth.login.LoginContext.invokeModule(LoginContext.java:607)
      at javax.security.auth.login.LoginContext.login(LoginContext.java:534)
      at com.sap.security.core.logon.imp.SAPJ2EEAuthenticator.getLoggedInUser(SAPJ2EEAuthenticator.java:103)
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      at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doGet(DispatcherServlet.java:48)
      at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)
      at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
      at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)
      at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
      at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)
      at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)
      at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)
      at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)
      at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
      at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)
      at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
      at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
      at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
      at java.security.AccessController.doPrivileged(Native Method)
      at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)
      at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)
    Caused by: com.sap.i18n.cp.ConverterRuntimeException: com.sap.i18n.cp failed to register natives.
    Got exceptions:
    null
      at com.sap.i18n.cp.ConverterJNI.<clinit>(ConverterJNI.java:46)
      ... 50 more
    I have checked the J2EE_ADMIN password and is working fine when accessing from the ABAP end and Java is up and running fine.
    If you can suggest me the solution ASAP, that would be great.
    Thanks & regards,
    Mogileeswar

    Hello Mogileeswar,
    Please post you question on forum "SAP NetWeaver Administrator":
    SAP NetWeaver » SAP NetWeaver Administrator
    If you are SAP customer, create the SAP ticket to the component 'BC-JAS-SEC'.
    Thank you and best regards, Natalia Khlopina

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