"error while trying to access the service"

I am trying to convert a pdf file to an excel file.  I get a completely unhelpful message that says  "error while trying to access the service" .
What does this mean and how do i fix it?

Hi sd433m,
Thank you for posting on the Adobe forums. If you are already subscribed to the service, kindly try the steps mentioned below.
1) Open Adobe Reader  Edit>preferences
2) Go to Adobe Online services>change the email address to the one you have subscribed the service with
3) Go to identity> change the email address there as well
4) Click OK
5) Restart the Adobe Reader and try to access the service again.
If you have not subscribed to the service please do that as, we do not offer trial for Create PDF.
Thanks,
Vikrantt Singh

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